Intermodal has become widely known as a low-cost way to move dry goods. Now, several entrepreneurs are looking to add fresh fruits and vegetables to the mix.
Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Current-day rail intermodal folk like their comfort zones. Unlike the swashbucklers of prior years who took risks to build the business, the current crop are loath to stick their necks out for fear of rocking the proverbial, and what has become a profitable, boat.
Tom Finkbiner and Ted Prince can attest to that. In late 2010, the two veterans joined with Tom Shurstad, a former president of intermodal service provider Pacer International, to create a program they believed could change the way fresh fruits and vegetables move in the United States and expand intermodal's miniscule share of the produce transportation market.
Once the business plan was readied, the group began sending out feelers to rail and intermodal executives. More than two years later, though, the parties are still doing little more than talking.
The program, code-named "New Cool Venture," would coordinate the nationwide movement of produce shipments using a mix of intermodal containers and boxcars. Finkbiner and Prince said the difference between their offering and other produce-hauling rail services is that it would be promoted as a network solution to follow the growing seasons in various geographies. For example, when the season ends in California, the service would support agricultural regions in Florida, Mexico, and elsewhere.
Under the service, higher-density produce items with generally longer shelf lives—think carrots and grapefruit—would move in boxcars, which have 7,700 cubic feet of capacity and carry 186,000 pounds of cargo, roughly equal to four truckload trailers. Lighter-density items with shorter shelf lives, like lettuce and grapes, would move in faster, double-stack containers.
The executives said the service plays to intermodal's strengths, namely to support a seasonal business where shipments move over long-haul, irregular routes. The venture would come to market with cheaper line-haul costs—as much as 20 percent off truck rates—and lower fuel surcharges than highway transport can offer. And it has the potential, according to Prince and Finkbiner, to convert thousands of truckloads of produce—virtually all of which are now handled by small, independent truckers—to the rails. Intermodal currently has about a 2-percent share of the nation's produce traffic, according to Finkbiner.
"There are 30,000 perishables trailers a week moving off the West Coast alone," traveling over distances of up to 2,000 miles, that are in intermodal's wheelhouse, said Prince, who runs a Kansas City-based transport consultancy bearing his name.
OBSTACLES AHEAD
What both men also knew from the start, however, is that such out-of-the-box thinking would be a tough sell with intermodal executives, especially at a time when they are doing just fine staying with what's familiar. Today's intermodal network is designed to move dry goods, and branching big-time into produce would mean cost and service challenges that the rails aren't accustomed to.
For one thing, railroads would need to expand their infrastructure to go where the growing is, no easy or inexpensive feat for an industry that has traditionally marketed a new service as a low-cost option to users. Finkbiner estimates that it would cost $40 million to establish service in just one traffic lane.
Beyond the infrastructure expense, there is the cost of specialized equipment. One refrigerated boxcar alone runs about $270,000, according to Finkbiner. There would also be the expense of fuel to run the train as well as to power the refrigeration unit sitting in the well of a stack car.
The refrigeration unit itself, a heavy, bulky contraption, would add weight to the container and cut into its available capacity. The increased weight and reduced cube means that only about 41,000 pounds can profitably move in a container that could otherwise hold about 45,000 pounds.
Finkbiner and Prince also must convince retailers that intermodal can consistently meet the exacting reliability standards demanded of produce transporters. These days, the companies that need convincing are the mega-retailers like Wal-Mart Stores Inc., Target Stores Inc., and Costco Wholesale Corp., which have muscled in on the grocery action, cutting out the traditional wholesalers and doing the buying themselves. In so doing, they have changed the model of sourcing the goods and procuring the transportation.
Finkbiner said he and Prince have been told by retailers to first develop the network and then return for serious discussions.
Finkbiner said it is unclear if rail intermodal can consistently handle very "short cycle" items that have shelf lives measured in days. By contrast, many items with longer shelf lives can move via rail without being compromised, he said.
Of course, step one is persuading the railroads. While intermodal executives recognize the potential in expanding into other commodity groups, most are too busy trying to convert dry stuff from truck to rail to take the plunge into an unproven business with higher costs and stricter service requirements.
"You have to make a full commitment," said Brian Bowers, senior vice president of intermodal and automotive for Kansas City Southern Inc., the Kansas City-based railroad whose intermodal business is 100 percent dry van. "You don't just dip your toe into the refrigerated pool if you want to keep your toes."
Bowers said KCS, whose strength is its trans-border network linking the United States and Mexico, plans this year to assess the feasibility of intermodal service supporting produce traffic out of Mexico. For now, however, KCS is too focused on building its relatively small but fast-growing intermodal business for trans-border dry goods to concentrate on a totally new intermodal service, Bowers said.
The executive also expressed doubt as to whether produce shipments could generate enough density to justify the extensive capital and operating investments, especially in Mexico with its less-than-mature intermodal infrastructure.
Drew Glassman, assistant vice president for intermodal at Eastern rail CSX Corp., agreed that the conceptual promise clashes with today's reality, namely the high equipment costs, the added weight and lost cube from outfitting a container with a refrigeration unit, and the concerns about demand and density.
CSX, whose intermodal business is predominantly dry van, incorporates non-dry-goods traffic into its regular intermodal network, according to Glassman. That structure is likely to remain for quite some time, he said.
"It's not a big enough market to justify its own schedules," Glassman said. "It would take a long time, and a lot of density, to justify that."
Judging by data from the trade group Intermodal Association of North America (IANA), there's no mad rush to add non-dry van containers. Of the nearly 247,000 containers projected to be in service in North America in 2013, all except 2,322 will be dry vans, IANA said. In 2012, all but 1,672 of the 235,000 containers in circulation were dry vans, according to IANA data.
Despite the obstacles, Finkbiner, who is principal of a consultancy called Surface Intermodal Solutions LLC and until recently was a top sales and marketing executive at Railex LLC, a coast-to-coast refrigerated service operated in conjunction with CSX and the Union Pacific Railroad Co., remains optimistic. As he sees it, the rails will look for new revenue sources to offset a pronounced decline in their bread-and-butter coal traffic. Fresh fruits and veggies, he said, could be the ticket.
"Once a generation, the coal business bellies up," he said. "This is a chance for railroads to see what else is out there."
Tackling the heavy loads
As commodities go, PVC pipe and produce couldn't be more different. The one thing they have in common is that their shipping presents vexing challenges for intermodal service providers.
Historically, flat-deck freight has been too heavy and dangerous to ride in intermodal containers. Securing commodities like piping, steel coils, and aluminum for rail transport is difficult and could result in significant damage to expensive materials if done improperly. As a result, railroads have refused to accept industrial freight for intermodal shipping, leaving the market exclusively to specialized flatbed truckers.
But that has changed. In the past year or so, five railroads—the Burlington Northern Santa Fe Railway, CSX Corp., Norfolk Southern Corp., Union Pacific Corp., and Canadian Pacific Railway—have begun hauling industrial commodities that in the past would have moved by motor carrier. The catalyst has been a new type of equipment that allows flatcar freight to move in double-stack configuration.
The ball got rolling in late 2009 when Richard Bailey, president of Boyd Bros. Transportation, a Clayton, Ala.-based flatbed carrier, approached BNSF seeking a cost-effective alternative to moving his customers' shipments over the road. Like other trucking executives, Bailey was being pressured by rising diesel fuel costs, road congestion, driver shortages, and increasing government regulation. And like many dry van and reefer truckers before him, he looked to intermodal for a solution.
In early 2010, BNSF connected Boyd with Raildecks Intermodal, a Calgary, Alberta-based company that spent years designing intermodal equipment to carry flat-deck freight. Under the Raildecks prototype, a container moves by truck to a shipper's yard, where the cargo is loaded and secured. The container is then trucked to an intermodal yard, where loaders transfer the equipment to a wellcar in double-stack formation. Upon arrival by rail at destination, the container is transferred to a chassis for final delivery by truck.
After five months of tinkering with the prototype to fit its system and to allay concerns about load securement, BNSF began a two-year pilot program in June 2010. During that time, it moved 750 intermodal loads without incident, according to Gregg Zody, BNSF's director of sales for consumer products.
In the fall, BNSF rolled out a product called "Flatracks" to serve flatbed truckers and industrial shippers. Zody said the conversion opportunity to rail from road is significant. "We've identified 1 million [flatbed] loads that can be converted to intermodal," Zody said. He added that the service is competitive on transit times with single-driver service.
The equipment allows each car to hold 90,000 pounds of freight, or 45,000 pounds per load. The placement in the wellcar steadies the containers and prevents the in-transit jarring that could lead to cargo damage. The decks can also be collapsed so four decks can fit in one car for return to the shipper.
NOT FOR THE FAINT OF HEART
The early adopters see intermodal opening up new markets and geographies for flatbed the same way it did for dry van. Pacer International, a Dublin, Ohio-based provider whose equipment accounts for about 10 percent of all domestic intermodal container moves, began using intermodal about a year ago to compete with flatbed carriers on hauls of steel, aluminum, plastic, and pure resin from the upper Midwest and Great Lakes regions to Mexico.
By leveraging intermodal, industrial producers that traditionally used trucks will have access to less-expensive rail service to connect far-flung supply and production points, according to Jim Commiskey, Pacer's vice president - automotive and Mexico.
Still, flatbed intermodal is not for the faint of heart, Commiskey said. "There is a lot of learning in the process, especially in how you handle the metal, and how you keep it clean and damage-free," he said.
Then there's the challenge of competing against a known quantity. Flatbed trucks remain the familiar mode of transportation for many industrial producers. For that reason alone, trucks are likely to continue to be the preferred way to ship, according to Commiskey.
"Unless your cost savings [in switching to intermodal] are significant, there is still a big comfort level with flatbeds," he said.
Logistics real estate developer Prologis today named a new chief executive, saying the company’s current president, Dan Letter, will succeed CEO and co-founder Hamid Moghadam when he steps down in about a year.
After retiring on January 1, 2026, Moghadam will continue as San Francisco-based Prologis’ executive chairman, providing strategic guidance. According to the company, Moghadam co-founded Prologis’ predecessor, AMB Property Corporation, in 1983. Under his leadership, the company grew from a startup to a global leader, with a successful IPO in 1997 and its merger with ProLogis in 2011.
Letter has been with Prologis since 2004, and before being president served as global head of capital deployment, where he had responsibility for the company’s Investment Committee, deployment pipeline management, and multi-market portfolio acquisitions and dispositions.
Irving F. “Bud” Lyons, lead independent director for Prologis’ Board of Directors, said: “We are deeply grateful for Hamid’s transformative leadership. Hamid’s 40-plus-year tenure—starting as an entrepreneurial co-founder and evolving into the CEO of a major public company—is a rare achievement in today’s corporate world. We are confident that Dan is the right leader to guide Prologis in its next chapter, and this transition underscores the strength and continuity of our leadership team.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."