Intermodal has become widely known as a low-cost way to move dry goods. Now, several entrepreneurs are looking to add fresh fruits and vegetables to the mix.
Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Current-day rail intermodal folk like their comfort zones. Unlike the swashbucklers of prior years who took risks to build the business, the current crop are loath to stick their necks out for fear of rocking the proverbial, and what has become a profitable, boat.
Tom Finkbiner and Ted Prince can attest to that. In late 2010, the two veterans joined with Tom Shurstad, a former president of intermodal service provider Pacer International, to create a program they believed could change the way fresh fruits and vegetables move in the United States and expand intermodal's miniscule share of the produce transportation market.
Once the business plan was readied, the group began sending out feelers to rail and intermodal executives. More than two years later, though, the parties are still doing little more than talking.
The program, code-named "New Cool Venture," would coordinate the nationwide movement of produce shipments using a mix of intermodal containers and boxcars. Finkbiner and Prince said the difference between their offering and other produce-hauling rail services is that it would be promoted as a network solution to follow the growing seasons in various geographies. For example, when the season ends in California, the service would support agricultural regions in Florida, Mexico, and elsewhere.
Under the service, higher-density produce items with generally longer shelf lives—think carrots and grapefruit—would move in boxcars, which have 7,700 cubic feet of capacity and carry 186,000 pounds of cargo, roughly equal to four truckload trailers. Lighter-density items with shorter shelf lives, like lettuce and grapes, would move in faster, double-stack containers.
The executives said the service plays to intermodal's strengths, namely to support a seasonal business where shipments move over long-haul, irregular routes. The venture would come to market with cheaper line-haul costs—as much as 20 percent off truck rates—and lower fuel surcharges than highway transport can offer. And it has the potential, according to Prince and Finkbiner, to convert thousands of truckloads of produce—virtually all of which are now handled by small, independent truckers—to the rails. Intermodal currently has about a 2-percent share of the nation's produce traffic, according to Finkbiner.
"There are 30,000 perishables trailers a week moving off the West Coast alone," traveling over distances of up to 2,000 miles, that are in intermodal's wheelhouse, said Prince, who runs a Kansas City-based transport consultancy bearing his name.
OBSTACLES AHEAD
What both men also knew from the start, however, is that such out-of-the-box thinking would be a tough sell with intermodal executives, especially at a time when they are doing just fine staying with what's familiar. Today's intermodal network is designed to move dry goods, and branching big-time into produce would mean cost and service challenges that the rails aren't accustomed to.
For one thing, railroads would need to expand their infrastructure to go where the growing is, no easy or inexpensive feat for an industry that has traditionally marketed a new service as a low-cost option to users. Finkbiner estimates that it would cost $40 million to establish service in just one traffic lane.
Beyond the infrastructure expense, there is the cost of specialized equipment. One refrigerated boxcar alone runs about $270,000, according to Finkbiner. There would also be the expense of fuel to run the train as well as to power the refrigeration unit sitting in the well of a stack car.
The refrigeration unit itself, a heavy, bulky contraption, would add weight to the container and cut into its available capacity. The increased weight and reduced cube means that only about 41,000 pounds can profitably move in a container that could otherwise hold about 45,000 pounds.
Finkbiner and Prince also must convince retailers that intermodal can consistently meet the exacting reliability standards demanded of produce transporters. These days, the companies that need convincing are the mega-retailers like Wal-Mart Stores Inc., Target Stores Inc., and Costco Wholesale Corp., which have muscled in on the grocery action, cutting out the traditional wholesalers and doing the buying themselves. In so doing, they have changed the model of sourcing the goods and procuring the transportation.
Finkbiner said he and Prince have been told by retailers to first develop the network and then return for serious discussions.
Finkbiner said it is unclear if rail intermodal can consistently handle very "short cycle" items that have shelf lives measured in days. By contrast, many items with longer shelf lives can move via rail without being compromised, he said.
Of course, step one is persuading the railroads. While intermodal executives recognize the potential in expanding into other commodity groups, most are too busy trying to convert dry stuff from truck to rail to take the plunge into an unproven business with higher costs and stricter service requirements.
"You have to make a full commitment," said Brian Bowers, senior vice president of intermodal and automotive for Kansas City Southern Inc., the Kansas City-based railroad whose intermodal business is 100 percent dry van. "You don't just dip your toe into the refrigerated pool if you want to keep your toes."
Bowers said KCS, whose strength is its trans-border network linking the United States and Mexico, plans this year to assess the feasibility of intermodal service supporting produce traffic out of Mexico. For now, however, KCS is too focused on building its relatively small but fast-growing intermodal business for trans-border dry goods to concentrate on a totally new intermodal service, Bowers said.
The executive also expressed doubt as to whether produce shipments could generate enough density to justify the extensive capital and operating investments, especially in Mexico with its less-than-mature intermodal infrastructure.
Drew Glassman, assistant vice president for intermodal at Eastern rail CSX Corp., agreed that the conceptual promise clashes with today's reality, namely the high equipment costs, the added weight and lost cube from outfitting a container with a refrigeration unit, and the concerns about demand and density.
CSX, whose intermodal business is predominantly dry van, incorporates non-dry-goods traffic into its regular intermodal network, according to Glassman. That structure is likely to remain for quite some time, he said.
"It's not a big enough market to justify its own schedules," Glassman said. "It would take a long time, and a lot of density, to justify that."
Judging by data from the trade group Intermodal Association of North America (IANA), there's no mad rush to add non-dry van containers. Of the nearly 247,000 containers projected to be in service in North America in 2013, all except 2,322 will be dry vans, IANA said. In 2012, all but 1,672 of the 235,000 containers in circulation were dry vans, according to IANA data.
Despite the obstacles, Finkbiner, who is principal of a consultancy called Surface Intermodal Solutions LLC and until recently was a top sales and marketing executive at Railex LLC, a coast-to-coast refrigerated service operated in conjunction with CSX and the Union Pacific Railroad Co., remains optimistic. As he sees it, the rails will look for new revenue sources to offset a pronounced decline in their bread-and-butter coal traffic. Fresh fruits and veggies, he said, could be the ticket.
"Once a generation, the coal business bellies up," he said. "This is a chance for railroads to see what else is out there."
Tackling the heavy loads
As commodities go, PVC pipe and produce couldn't be more different. The one thing they have in common is that their shipping presents vexing challenges for intermodal service providers.
Historically, flat-deck freight has been too heavy and dangerous to ride in intermodal containers. Securing commodities like piping, steel coils, and aluminum for rail transport is difficult and could result in significant damage to expensive materials if done improperly. As a result, railroads have refused to accept industrial freight for intermodal shipping, leaving the market exclusively to specialized flatbed truckers.
But that has changed. In the past year or so, five railroads—the Burlington Northern Santa Fe Railway, CSX Corp., Norfolk Southern Corp., Union Pacific Corp., and Canadian Pacific Railway—have begun hauling industrial commodities that in the past would have moved by motor carrier. The catalyst has been a new type of equipment that allows flatcar freight to move in double-stack configuration.
The ball got rolling in late 2009 when Richard Bailey, president of Boyd Bros. Transportation, a Clayton, Ala.-based flatbed carrier, approached BNSF seeking a cost-effective alternative to moving his customers' shipments over the road. Like other trucking executives, Bailey was being pressured by rising diesel fuel costs, road congestion, driver shortages, and increasing government regulation. And like many dry van and reefer truckers before him, he looked to intermodal for a solution.
In early 2010, BNSF connected Boyd with Raildecks Intermodal, a Calgary, Alberta-based company that spent years designing intermodal equipment to carry flat-deck freight. Under the Raildecks prototype, a container moves by truck to a shipper's yard, where the cargo is loaded and secured. The container is then trucked to an intermodal yard, where loaders transfer the equipment to a wellcar in double-stack formation. Upon arrival by rail at destination, the container is transferred to a chassis for final delivery by truck.
After five months of tinkering with the prototype to fit its system and to allay concerns about load securement, BNSF began a two-year pilot program in June 2010. During that time, it moved 750 intermodal loads without incident, according to Gregg Zody, BNSF's director of sales for consumer products.
In the fall, BNSF rolled out a product called "Flatracks" to serve flatbed truckers and industrial shippers. Zody said the conversion opportunity to rail from road is significant. "We've identified 1 million [flatbed] loads that can be converted to intermodal," Zody said. He added that the service is competitive on transit times with single-driver service.
The equipment allows each car to hold 90,000 pounds of freight, or 45,000 pounds per load. The placement in the wellcar steadies the containers and prevents the in-transit jarring that could lead to cargo damage. The decks can also be collapsed so four decks can fit in one car for return to the shipper.
NOT FOR THE FAINT OF HEART
The early adopters see intermodal opening up new markets and geographies for flatbed the same way it did for dry van. Pacer International, a Dublin, Ohio-based provider whose equipment accounts for about 10 percent of all domestic intermodal container moves, began using intermodal about a year ago to compete with flatbed carriers on hauls of steel, aluminum, plastic, and pure resin from the upper Midwest and Great Lakes regions to Mexico.
By leveraging intermodal, industrial producers that traditionally used trucks will have access to less-expensive rail service to connect far-flung supply and production points, according to Jim Commiskey, Pacer's vice president - automotive and Mexico.
Still, flatbed intermodal is not for the faint of heart, Commiskey said. "There is a lot of learning in the process, especially in how you handle the metal, and how you keep it clean and damage-free," he said.
Then there's the challenge of competing against a known quantity. Flatbed trucks remain the familiar mode of transportation for many industrial producers. For that reason alone, trucks are likely to continue to be the preferred way to ship, according to Commiskey.
"Unless your cost savings [in switching to intermodal] are significant, there is still a big comfort level with flatbeds," he said.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.