Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
The nation's intermodal sector is like the 400-pound behemoth who vowed to lose 200 pounds and
now tips the scales at 210: Few thought it could be done, the progress has been remarkable, but those
last 10 pounds will be the hardest.
The "last 10 pounds" for the intermodal world is short-haul service, defined as 500 miles or less.
Historically the exclusive province of motor carriers, short distances are seen as "high-hanging fruit"
for railroads and intermodal marketing companies. Yet they could also be the most lucrative fruit of all
as most freight in the United States moves under 500 miles.
But it's not an easy nut to crack. While intermodal has made great strides to deliver a cost-effective
service in the 750- to 1,000-mile range, repeating those achievements at even shorter stage lengths will
be a struggle, experts say. An intermodal move—which typically involves the line-haul and a dray at both ends—is
nowhere near as flexible as tendering the goods to a regional trucker for a direct point-to-point move, especially for
distances between 300 and 500 miles. "At 400 miles, an intermodal move is very difficult," said an executive of an
intermodal marketing company whose loads for shipper customers usually ride about 1,000 miles.
While intermodal may be in shipping's secular sweet spot in terms of its current cost, fuel, and environmental
advantages over trucking, even its biggest proponents admit that it can only shrink stage lengths so far before
those advantages diminish.
Mark Davis, a partner at Cleveland Research Co. and a staunch believer in intermodal, said 550 miles is
realistically the shortest distance at which intermodal can be cost- and service-competitive with regional
truckload services. "Then again, they said intermodal could not hit 800 miles and be competitive, and they
are," Davis said earlier this week at the joint annual meeting of the National Industrial Transportation
League and the Intermodal Association of North America in Anaheim, Calif.
Even without the short haul market, intermodal still has room to grow, according to Davis. Of the 525 million
truckloads hauled by big rigs, or "Class 8" trucks, about 45 million are still potentially convertible to intermodal
service, according to Cleveland Research Data. Davis said intermodal's greatest opportunity lies in the 750-mile distance.
FEC'S SUCCESS
Not everyone, however, is skeptical of intermodal's ability to make inroads in the short-haul market.
"You can make money in short-haul intermodal," said James R. Hertwig, president and CEO of Florida East
Coast Railway (FEC), a Jacksonville, Fla.-based regional railroad that operates 351 miles of track from
Jacksonville to Miami. Hertwig said that intermodal accounts for 78 percent of FEC's total traffic. Of that
intermodal total, 42 percent moves under 350 miles, and it is profitable, Hertwig told a breakfast meeting
at the joint conference in Anaheim.
FEC is a prototype of a successful short-haul intermodal model. It is the dominant railroad in Florida, has a
relatively small geographic network, and supports a consumer market of 19 million people (12 million of them from
central Florida down to the Keys).
In other words, FEC has traffic density, and like almost everything in transportation, traffic density holds the
key to a profitable short-haul intermodal venture. Get the freight, scale the capacity, and the money will roll in.
Or so the concept goes. But unlike FEC, the rest of the country only has a select group of city-pairs, such as
Savannah-Atlanta, where volumes are robust enough for short-haul intermodal to work.
Also holding back the model, Hertwig said, is the shipping community's perception that intermodal is too unreliable
and involves too many "hand-offs" of the freight. Indeed, it is believed that reliable intermodal service at 800 miles
or shorter can only be consistently accomplished by one railroad and can't involve interlining. Though truckload services
are more expensive than intermodal, shippers know their freight will remain in one pair of hands until it reaches its
destination. "The key [to successful short-haul intermodal] is to provide truck-like service," Hertwig said.
In addition, the drayage portion must be priced effectively and have near flawless pick-up and delivery performance in
order for intermodal to provide a value offering that is superior to over-the-road trucking, analysts have said. As a
result, short-haul intermodal stands a better chance of success if the pickup or delivery is at a port location where
there is virtually no drayage involved.
SHIPPERS INTERESTED BUT SKEPTICAL
In the past few years, shippers have been making greater use of intermodal. For example, Fernando Cortes, senior vice president of Dallas-based Dr. Pepper Snapple Group, said that in the past five years, his company has tripled its use of intermodal at distances of 500 miles and longer.
Many shippers would like to use even more intermodal, especially as federal government regulations designed to make the highways safer make it harder and more expensive to find drivers and increased road congestion
threatens their time-to-market commitments.
However, Rick Smith, vice president, transportation of Hoffman Estates, Ill.-based retailer Sears Holdings Corp., is
still hesitant to switch to intermodal for short haul. Smith told the gathering in Anaheim that railroads would be
hard-pressed to hit high service standards for 500- to 800-mile lengths of haul. "It will be difficult to meet, and
it will be the next big hurdle," Smith said.
Smith said concerns about the interchange of traffic and the cost and reliability of dray are the reasons that the
performance of short-haul intermodal lags behind Sears' expectations.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.