Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
It's a typically oppressive mid-September afternoon in central Florida when Michael J. DelBovo straps
in behind the wheel of a demonstration tractor. DelBovo releases the handbrake, pushes the drive button,
and fires up his company's, and perhaps his industry's, future.
DelBovo, 49, is president of Saddle Creek Transportation, the transport arm of Lakeland, Fla.-based Saddle Creek
Logistics Services, a third-party logistics provider (3PL) with fingers in the asset- and non-asset-based transport,
warehousing, packaging, and fulfillment pies. Like most 3PLs, Saddle Creek has benefited from the secular trend of
businesses offloading more of their supply chain functions to outside specialists; since 1993, its revenues have
compounded annually by 10 percent, a growth rate the company sees continuing.
With about $260 million in annual revenue, privately held Saddle Creek flies under the radar
of bigger 3PLs. But there is one area where the company has gone where no one else yet has: a
make-or-break commitment to a natural gas-powered truck fleet.
In January, Saddle Creek rolled out 40 trucks powered by compressed natural gas (CNG). It has now
launched the second phase, with plans to bring 62 more CNG-powered trucks online by year's end. It has
invested about $17 million in the first 102 tractors alone.
In all, Saddle Creek operates 320 rigs, of which 220 of are company-owned and the rest controlled by owner-operators. It
expects to add 80 company-owned rigs by the end of next year, while keeping the owner-operated segment at 100. By the end of
2014, all of Saddle Creek's 300 company-owned rigs are expected to be powered by natural gas.
"No for-hire carrier has taken it as far as we have," DelBovo said in an interview at the company's Lakeland headquarters.
REASONS TO CONVERT
Saddle Creek cited a myriad of reasons for the conversion. CNG is cleaner-burning than diesel fuel and, as a
result, is more environmentally friendly. It's also a safer energy source. If a tank ruptures or is punctured,
the gas doesn't spill or ignite. It simply dissipates into the atmosphere.
Using CNG has also made Saddle Creek more appealing to some potential customers, according to the company. More shippers
are becoming environmentally aware, even to the point of including environmental requirements in requests for proposals.
Saddle Creek executives say the company's commitment to natural gas has given it an edge in contract bids—all other
capabilities with rivals being equal. "It's cracked open doors," said Brad M. Rolland, director of business development.
But the core factor—especially in a thin-margin industry where fuel has replaced labor as the biggest expense—is
economics. It costs $2.50 a gallon for Saddle Creek to fill up with CNG. Similarly the related liquefied natural gas (LNG) costs
about $2.80 a gallon. (LNG is created when the gas is cooled down in stages until liquefied and is then stored for shipping.) The
price of both fuels is pegged to natural gas futures prices, which as of mid-September traded at about $2.77 per million British
thermal units (BTU), according to mid-September data from the U.S. Department of Energy's Energy Information Administration (EIA).
By contrast, the average cost of a gallon of diesel fuel stood at more than $4.08 a gallon, according to EIA data through Sept.
24. Since July 2, the start of the third calendar quarter, diesel prices have risen about 46 cents a gallon.
DelBovo calculates that at current diesel prices, it costs about $76,000 annually to fill up each tractor-trailer with diesel
fuel. By running on natural gas instead, DelBovo estimates that, after all costs are included, Saddle Creek saves the equivalent
of 20 cents a mile. This savings becomes significant when you consider that the company's rigs log, on average, about 110,000
miles a year.
THE INFRASTRUCTURE HURDLE
In addition to the cost to convert the rigs, Saddle Creek spent $3 million to erect a natural gas compression and fueling
facility on its Lakeland campus. The facility was built and is maintained by Clean Energy Fuels Corp., a Seal Beach,
Calif.-based natural gas provider for transportation.
Saddle Creek also uses a fueling depot at a public facility at Hartsfield Atlanta International Airport, and it has access,
as do others, to Clean Energy's fueling network.
All of Saddle Creek's CNG fleet operate in the Southeast so drivers can have access to the Lakeland or Atlanta fueling depots.
The dynamics of the company's current fueling infrastructure illustrate the biggest hurdle for CNG use: the absence in large
swaths of the country of the pipelines required to move natural gas in its compressed form to fixed locations.
Saddle Creek has a ready supply of CNG because it has a pipeline that runs on its property. But most truck fleets aren't so
lucky. To encourage a faster conversion to natural gas, DelBovo said the federal government could create incentives to support
the build out of an extensive pipeline transmission network. Other than that, he believes the private sector is capable of
funding the entire conversion effort.
A LEAP OF FAITH
For Saddle Creek, which doesn't have shallow pockets but doesn't have a limitless supply of funds either, the
three-year project was a big and uncertain leap. There were questions about the costs, the integrity of largely
untested equipment, and whether a return on investment (ROI) could be achieved within an acceptable timeframe.
The challenge was compounded by the lack of data needed to measure and model the project's cost-effectiveness. In the end,
the company estimated a four-year ROI, assuming its rigs run their normal miles and diesel prices hover around $4.15 a gallon.
Saddle Creek delayed purchases of new or replacement rigs for several years so it could watch the marketplace evolve. This also
gave it time to husband resources until it was ready to move forward.
Fortunately for the company, the project coincided with the onset of a drilling and exploration boom that would unlock massive
quantities of shale oil and gas from regions such as the Bakken Formation in the Northern Plains and the Marcellus Shale running
through five eastern states. Convinced natural gas supplies would become more plentiful and prices would soon begin to plummet,
Saddle Creek decided to act.
Because there was no operational roadmap, Saddle Creek devised its own. The company equipped its first 40 tractors with four
tanks, while the next 62 rigs will come with five. Though the tanks are expensive propositions to build and to fuel, Saddle Creek
reasoned that drivers could log more miles between fill-ups and wouldn't have to worry about refueling until they reached Atlanta
or Lakeland.
Each tank has a 20-year useful life, meaning that with a four-year ROI the subsequent 16 years would be considered gravy.
The company is hoping that increased demand will help drive down the future costs of tanks and compressors.
Its custom-designed equipment required Saddle Creek to work closely with vendors such as truck manufacturer Freightliner,
engine maker Cummins Inc., and Allison Transmission Inc. Together, they are all walking down the same unmarked path. "We are
all learning," DelBovo said.
For drivers who spent entire careers driving diesel-powered trucks, Saddle Creek created an extensive list of "Frequently
Asked Questions" that they could refer to while on the road. The company even developed its own fuel surcharge formula, pegged
to prices quoted at the Henry Hub, a natural gas distribution hub in Louisiana that intersects with 13 pipelines and lends its
name to the pricing point for natural gas futures contracts traded on the New York Mercantile Exchange.
Saddle Creek said its gas surcharges are lower than present-day diesel surcharges. With diesel at $4.00 a gallon, fuel
surcharges add about 25 percent to a shipper's base rate, according to estimates from consulting company IHS Global Insight.
In making its investment, the company has bet that natural gas prices will remain historically low and that diesel prices will
stay elevated. DelBovo isn't concerned that natural gas prices have historically been much higher than they are today. "That was
before fracking [short for the extraction technique known as hydraulic fracturing]," he said.
As for diesel, Saddle Creek's internal forecasts project that $4 a gallon has become the price floor. Prices may fall below
that threshold for short periods, but they will quickly go back up and eventually head higher, according to the company's
forecasts. "This is the new normal we're in," DelBovo said.
While Saddle Creek firmly believes in the path it's chosen, it recognizes that being a pioneer is a double-edged sword: It
could put you in the pole position for years, or it could simply get you shot at first.
"This isn't for the faint of heart," DelBovo admitted. "And it's not for the guy who doesn't understand his costs very well."
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."