Contributing Editor Toby Gooley is a writer and editor specializing in supply chain, logistics, and material handling, and a lecturer at MIT's Center for Transportation & Logistics. She previously was Senior Editor at DC VELOCITY and Editor of DCV's sister publication, CSCMP's Supply Chain Quarterly. Prior to joining AGiLE Business Media in 2007, she spent 20 years at Logistics Management magazine as Managing Editor and Senior Editor covering international trade and transportation. Prior to that she was an export traffic manager for 10 years. She holds a B.A. in Asian Studies from Cornell University.
No lift truck battery lasts forever. No matter how carefully monitored or well maintained a battery may be, there comes a time when it's best to call it quits. But once this costly piece of equipment has reached the end of its useful life, what should you do with it?
Industrial batteries contain materials that could potentially harm people, facilities, and the environment if not properly handled. So you can't simply put a used battery out with the trash. Nor can you burn it or chop it up like a discarded wooden pallet.
There's only one real option for disposing of worn-out lift truck batteries today: recycling. Battery recycling is far more complicated than the household version we're all familiar with. It's governed by federal, state, and municipal laws and regulations, and there are special considerations when handling and transporting used batteries. We can't get into all the technical details here, of course, but this look at battery-recycling basics will get you started.
KNOW WHEN TO FOLD 'EM
How do you know when a lift truck battery is ready for recycling? A battery has reached the end of its useful life when it can no longer deliver 80 percent of its rated capacity, says Doug Bouquard, vice president and general manager of sales for East Penn's Motive Power Division. In simplified terms, the rated capacity refers to the number of amperes of electrical current a battery will deliver over a specified time period under specific temperature conditions.
There are plenty of tools and technologies for evaluating battery performance, but usually it's pretty evident when a battery has reached the end of the road. "If the forklift driver can't get a full shift from the battery and is wasting time looking for a better or fully charged battery during a shift, then it's not cost-effective [to keep using it]," says Tony Adams, manager for service operations at the battery manufacturer Enersys.
When it's time to send end-of-life batteries for recycling, Adams says, many people arrange for pickup through their lift truck dealers, or they call the battery manufacturer for assistance. Enersys, for example, will pick up a full truckload of used batteries; smaller loads typically move by less-than-truckload (LTL) carrier to one of the manufacturer's regional service centers. Companies that generate truckloads of used batteries also have the option of selling them to brokers, who consolidate batteries and resell them to lead smelters. A few large battery users sell directly to recyclers, Adams says.
For companies that buy batteries directly from a distributor, another option is to swap scrap batteries for credits toward the purchase of new ones. That's a good choice for anyone who's unlikely to accumulate a truckload, writes Ben Levitt of the battery broker Regency Metals in the July 2011 issue of MHEDA Journal. Regardless of who makes the arrangements, it's a good idea to get documentation confirming that specific batteries have been recycled; this will be useful in proving compliance with the laws and regulations.
Lead-acid batteries are virtually 100-percent recyclable, according to the industry association Battery Council International (BCI). In the typical recycling process, the battery is broken apart and the pieces go into a vat, where the lead and heavy materials fall to the bottom and the polypropylene plastic rises to the top.
The materials are handled in three separate streams. Plastic pieces are washed, dried, melted, and then extruded as plastic pellets, which are then used to manufacture new battery cases. Any parts containing lead are cleaned and then melted together in smelting furnaces. The molten lead is poured into ingot molds. Battery manufacturers melt the ingots and use the lead in the production of new batteries. Battery acid can be neutralized and turned into water, or it can be converted to sodium sulfate, a powder that's used in laundry detergent, glass, and textile manufacturing. (East Penn, manufacturer of the Deka line of batteries, operates a U.S. Environmental Protection Agency- and Pennsylvania Department of Environmental Protection-permitted smelter facility that also collects the sulfur fumes and turns them into a liquid fertilizer.)
HANDLE WITH CARE
As you might expect when heavy metals and chemicals are involved, federal, state, and municipal regulators have a say in who handles used batteries and how they do it. While most of the regulations governing battery recycling are issued by the federal government, they are also enforced on the state level, says Bouquard. According to Battery Council International, 38 states have battery-recycling laws, and another five have disposal laws. (BCI's website includes links to some of the state agencies that oversee these activities.)
Don't assume that the federal authorities will be the toughest, cautions Adams of Enersys. "Some states are more stringent than the federal government, and some local regulations are more stringent than the state rules," he says.
The primary federal regulators include the U.S. Department of Transportation (DOT), which governs safe handling and transportation, and the U.S. Environmental Protection Agency (EPA), which oversees battery recycling and disposal. End users must either use a licensed recycler or a licensed hazardous waste transporter and disposal facility that adhere to the applicable federal, state, and local regulations, Bouquard says.
Motor carriers are responsible for properly preparing and securing their loads of scrap batteries for recycling, and they must comply with the U.S. DOT's regulations governing transportation and handling in transit. But forklift fleet operators also have responsibilities to ensure safe shipment of used batteries. Sources consulted for this article offer the following recommendations:
Use good quality, sturdy pallets. Don't cut corners or costs just because the batteries are being scrapped; for safety's sake, use the same quality materials for handling scrap batteries as for new ones, says Adams.
Properly block and brace the batteries on the pallet and in the truck. This includes nailing wooden cleats around the battery to prevent sliding.
Make sure that the terminals cannot come in contact with metal. Metal banding that comes in contact with battery terminals could create sparks, causing a fire that could melt the plastic battery casing and expose acid, Adams notes. Insulate the banding with wood or cardboard. Some companies use plastic rather than metal bands.
Protect terminals with non-conductive caps, tape, or other insulating material to prevent shorting.
Tightly seal caps and be sure no fluid can escape. The aim is to prevent any potential contact with the battery electrolyte, which could result in a chemical burn, Bouquard explains.
Wear proper safety equipment at all times and be sure to follow warnings on the product labels.
Comply with all U.S. DOT regulations governing not just transportation but also handling, packing, documenting, and transferring batteries at the warehouse or other storage location.
SAFETY ABOVE ALL
Lift truck battery disposal and recycling is a complicated activity, and we've only been able to scratch the surface in this article. Experts agree that the two most important areas to focus on are safety and regulatory compliance. They also recommend familiarizing yourself with the many information resources available—industry associations, of course, but also battery manufacturers and distributors, lift truck distributors, licensed battery recyclers and transporters, and so forth.
No matter how many hands get involved or which companies you turn to for advice and information, the ultimate goal is the same: handling and disposition of industrial batteries in a way that is safe for people, facilities, and the environment.
For more information ...
Here's a roundup of some of the battery-related industry groups as well as some of the companies that provide lift truck batteries and related products.
Industry Associations
Association of Battery Recyclers (www.americasbatteryrecyclers.com)
Battery Council International (www.batterycouncil.org)
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."