Contributing Editor Toby Gooley is a writer and editor specializing in supply chain, logistics, and material handling, and a lecturer at MIT's Center for Transportation & Logistics. She previously was Senior Editor at DC VELOCITY and Editor of DCV's sister publication, CSCMP's Supply Chain Quarterly. Prior to joining AGiLE Business Media in 2007, she spent 20 years at Logistics Management magazine as Managing Editor and Senior Editor covering international trade and transportation. Prior to that she was an export traffic manager for 10 years. She holds a B.A. in Asian Studies from Cornell University.
No lift truck battery lasts forever. No matter how carefully monitored or well maintained a battery may be, there comes a time when it's best to call it quits. But once this costly piece of equipment has reached the end of its useful life, what should you do with it?
Industrial batteries contain materials that could potentially harm people, facilities, and the environment if not properly handled. So you can't simply put a used battery out with the trash. Nor can you burn it or chop it up like a discarded wooden pallet.
There's only one real option for disposing of worn-out lift truck batteries today: recycling. Battery recycling is far more complicated than the household version we're all familiar with. It's governed by federal, state, and municipal laws and regulations, and there are special considerations when handling and transporting used batteries. We can't get into all the technical details here, of course, but this look at battery-recycling basics will get you started.
KNOW WHEN TO FOLD 'EM
How do you know when a lift truck battery is ready for recycling? A battery has reached the end of its useful life when it can no longer deliver 80 percent of its rated capacity, says Doug Bouquard, vice president and general manager of sales for East Penn's Motive Power Division. In simplified terms, the rated capacity refers to the number of amperes of electrical current a battery will deliver over a specified time period under specific temperature conditions.
There are plenty of tools and technologies for evaluating battery performance, but usually it's pretty evident when a battery has reached the end of the road. "If the forklift driver can't get a full shift from the battery and is wasting time looking for a better or fully charged battery during a shift, then it's not cost-effective [to keep using it]," says Tony Adams, manager for service operations at the battery manufacturer Enersys.
When it's time to send end-of-life batteries for recycling, Adams says, many people arrange for pickup through their lift truck dealers, or they call the battery manufacturer for assistance. Enersys, for example, will pick up a full truckload of used batteries; smaller loads typically move by less-than-truckload (LTL) carrier to one of the manufacturer's regional service centers. Companies that generate truckloads of used batteries also have the option of selling them to brokers, who consolidate batteries and resell them to lead smelters. A few large battery users sell directly to recyclers, Adams says.
For companies that buy batteries directly from a distributor, another option is to swap scrap batteries for credits toward the purchase of new ones. That's a good choice for anyone who's unlikely to accumulate a truckload, writes Ben Levitt of the battery broker Regency Metals in the July 2011 issue of MHEDA Journal. Regardless of who makes the arrangements, it's a good idea to get documentation confirming that specific batteries have been recycled; this will be useful in proving compliance with the laws and regulations.
Lead-acid batteries are virtually 100-percent recyclable, according to the industry association Battery Council International (BCI). In the typical recycling process, the battery is broken apart and the pieces go into a vat, where the lead and heavy materials fall to the bottom and the polypropylene plastic rises to the top.
The materials are handled in three separate streams. Plastic pieces are washed, dried, melted, and then extruded as plastic pellets, which are then used to manufacture new battery cases. Any parts containing lead are cleaned and then melted together in smelting furnaces. The molten lead is poured into ingot molds. Battery manufacturers melt the ingots and use the lead in the production of new batteries. Battery acid can be neutralized and turned into water, or it can be converted to sodium sulfate, a powder that's used in laundry detergent, glass, and textile manufacturing. (East Penn, manufacturer of the Deka line of batteries, operates a U.S. Environmental Protection Agency- and Pennsylvania Department of Environmental Protection-permitted smelter facility that also collects the sulfur fumes and turns them into a liquid fertilizer.)
HANDLE WITH CARE
As you might expect when heavy metals and chemicals are involved, federal, state, and municipal regulators have a say in who handles used batteries and how they do it. While most of the regulations governing battery recycling are issued by the federal government, they are also enforced on the state level, says Bouquard. According to Battery Council International, 38 states have battery-recycling laws, and another five have disposal laws. (BCI's website includes links to some of the state agencies that oversee these activities.)
Don't assume that the federal authorities will be the toughest, cautions Adams of Enersys. "Some states are more stringent than the federal government, and some local regulations are more stringent than the state rules," he says.
The primary federal regulators include the U.S. Department of Transportation (DOT), which governs safe handling and transportation, and the U.S. Environmental Protection Agency (EPA), which oversees battery recycling and disposal. End users must either use a licensed recycler or a licensed hazardous waste transporter and disposal facility that adhere to the applicable federal, state, and local regulations, Bouquard says.
Motor carriers are responsible for properly preparing and securing their loads of scrap batteries for recycling, and they must comply with the U.S. DOT's regulations governing transportation and handling in transit. But forklift fleet operators also have responsibilities to ensure safe shipment of used batteries. Sources consulted for this article offer the following recommendations:
Use good quality, sturdy pallets. Don't cut corners or costs just because the batteries are being scrapped; for safety's sake, use the same quality materials for handling scrap batteries as for new ones, says Adams.
Properly block and brace the batteries on the pallet and in the truck. This includes nailing wooden cleats around the battery to prevent sliding.
Make sure that the terminals cannot come in contact with metal. Metal banding that comes in contact with battery terminals could create sparks, causing a fire that could melt the plastic battery casing and expose acid, Adams notes. Insulate the banding with wood or cardboard. Some companies use plastic rather than metal bands.
Protect terminals with non-conductive caps, tape, or other insulating material to prevent shorting.
Tightly seal caps and be sure no fluid can escape. The aim is to prevent any potential contact with the battery electrolyte, which could result in a chemical burn, Bouquard explains.
Wear proper safety equipment at all times and be sure to follow warnings on the product labels.
Comply with all U.S. DOT regulations governing not just transportation but also handling, packing, documenting, and transferring batteries at the warehouse or other storage location.
SAFETY ABOVE ALL
Lift truck battery disposal and recycling is a complicated activity, and we've only been able to scratch the surface in this article. Experts agree that the two most important areas to focus on are safety and regulatory compliance. They also recommend familiarizing yourself with the many information resources available—industry associations, of course, but also battery manufacturers and distributors, lift truck distributors, licensed battery recyclers and transporters, and so forth.
No matter how many hands get involved or which companies you turn to for advice and information, the ultimate goal is the same: handling and disposition of industrial batteries in a way that is safe for people, facilities, and the environment.
For more information ...
Here's a roundup of some of the battery-related industry groups as well as some of the companies that provide lift truck batteries and related products.
Industry Associations
Association of Battery Recyclers (www.americasbatteryrecyclers.com)
Battery Council International (www.batterycouncil.org)
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.