David Maloney has been a journalist for more than 35 years and is currently the group editorial director for DC Velocity and Supply Chain Quarterly magazines. In this role, he is responsible for the editorial content of both brands of Agile Business Media. Dave joined DC Velocity in April of 2004. Prior to that, he was a senior editor for Modern Materials Handling magazine. Dave also has extensive experience as a broadcast journalist. Before writing for supply chain publications, he was a journalist, television producer and director in Pittsburgh. Dave combines a background of reporting on logistics with his video production experience to bring new opportunities to DC Velocity readers, including web videos highlighting top distribution and logistics facilities, webcasts and other cross-media projects. He continues to live and work in the Pittsburgh area.
One of the promotional slogans the state of Ohio has used over the years is "Ohio, the heart of it all." Although it might not be quite what the sloganeers had in mind, the motto seems particularly apt from a logistics perspective. Centrally located in the nation's heartland, Ohio offers easy access to virtually all major markets on the eastern half of the continent.
"From a supply chain perspective, Ohio is ideally situated to reach the majority of the U.S. population and its businesses," says Art van Bodegraven, president of the Columbus-area supply chain consulting firm Van Bodegraven Associates. "Ohio also has a very business-friendly government structure," he adds.
Ohio's government has become more business-friendly than ever over the past six years. During his 2007-2011 term in office, former Gov. Ted Strickland eliminated over 250 state business regulations and revised another 1,800 in a bid to attract industry. He also streamlined business taxes, eliminating the corporate franchise and inventory taxes. On top of that, the governor used $100 million in federal stimulus money to invest in infrastructure, including a new intermodal hub in North Baltimore, Ohio, to handle goods moving via rail to and from Mid-Atlantic ports. The initiative is expected to save Ohio $70 million in highway maintenance and reduce logistics costs for Ohio companies by $350 million.
Under Strickland's leadership, Ohio's business climate jumped in the rankings from 38th in the nation to number 11. Those efforts have continued under Gov. John Kasich, who was sworn into office last year.
JOB ONE
Ohio's efforts to attract business have gone beyond regulatory and tax reform. The state has also made job creation a priority. To that end, it established JobsOhio early last year. (JobsOhio was privatized as a nonprofit entity in July of that year.) The agency has been given power by the state to negotiate incentives, grants, and other enticements to lure new business and to encourage growth in existing operations.
Significantly for the transportation and supply chain community, one area of focus is logistics. "The state government identified nine industry clusters that it felt was important to growth, and logistics is one of the nine," says Mark Patton, general manager of bio/health, information services, and logistics at JobsOhio. He says that manufacturing and logistics are tightly coupled in Ohio, and many companies are moving their operations back from China to Ohio as automation has reduced China's labor cost advantage. "They are finding it is more expensive to move products a long distance than to manufacture it here," Patton explains.
To meet expected growth in manufacturing, transportation, and distribution, the state has committed to supporting logistics infrastructure in several key areas. One of those areas is its extensive interstate highway system, which allows easy reach to both U.S. and Canadian commercial and population centers. Some 60 percent of U.S. citizens and 50 percent of Canadians live within a 600-mile radius of the state.
Ohio also offers easy rail access. Containers arriving at the Port of Norfolk (Virginia) can reach Ohio within a day by rail. The state also boasts 13 intermodal terminals. That compares favorably with California, which has 10 intermodal terminals in a much larger geographic region. In addition to rail, shippers of bulk products have the option of moving goods via Lake Erie to the north and along the Ohio River, which makes up the state's southern border.
As for air service, cargo handling facilities are available at the state's commercial airports as well as the Rickenbacker Inland Port in Columbus, a freight-only airpark. And the field is about to get bigger: The former DHL hub in Wilmington, Ohio, is now being redeveloped as a logistics air hub. After DHL pulled out in January 2009, the company donated the airport and adjacent buildings to the Clinton County Port Authority. Last year, the county hired real estate services firm Jones Lang LaSalle to develop a master plan for its use.
"The plan calls for the airpark to become a multi-use, aviation-based business park. Among the uses is as an international air freight center," says David Lotterer, a senior associate with Jones Lang LaSalle. "If you're going to bring in products by air and then distribute by land, it is an excellent site."
HOME GROWN
Just as Ohio is a convenient location for logistics and distribution, it is well situated for businesses that serve the supply chain community. For example, Intelligrated, one of the world's largest automated material handling systems manufacturers, is located in Mason, Ohio, just a stone's throw from Cincinnati. Company officials say the Midwest location makes it easy to ship products to the majority of its customers as well as to visit their sites.
"Clearly, having many of our customers nearby is a great advantage," says Chris Cole, Intelligrated's CEO. Key Intelligrated customers in Ohio include Anheuser-Busch, Big Lots, Cardinal Health, Georgia Pacific, Kraft, PepsiCo, Procter & Gamble, and Staples, to name just a few.
In 2009, Intelligrated partnered with the Ohio Department of Development and JobsOhio, receiving a $24 million incentive package to help the company expand. In return, Intelligrated promised to increase its workforce from 537 to 804 by the end of 2012. The company actually surpassed that goal in 2011, and it continues to open new slots, many of which are high-paying engineering and technical positions.
This past January, Intelligrated broke ground on a new 108,000-square-foot facility at its Mason headquarters to accommodate its engineering, customer service, research and development, and testing facilities - in all, 450 workers will be housed there.
"The state has been great to work with, including the various port authorities. And the city of Mason has also been a tremendous partner in helping our company to grow," says Cole. "We have seen that in an era when many have doubted America's manufacturing abilities, we have proven that a quality product can be made right here at home."
Among the reasons why companies like Intelligrated choose to locate or expand in Ohio is the region's talent pool.
"We have a very well-educated workforce with a strong work ethic," says Van Bodegraven. "Ohio is good at developing job skills. People can start learning about logistics in high school and end up with a Ph.D. in logistics at Ohio State."
John Ness, president of ODW Logistics, concurs. "People here have a Midwestern work ethic that is to 'promise your best, and deliver [on] your promise,'" he says.
ODW, a Columbus-based third-party logistics service provider, operates from 16 locations in nine states, with half of its operations in Ohio. Ness cites Ohio's labor pool, available and affordable real estate, low labor costs, freight access, and favorable business climate as major reasons why logistics has a strong foothold in the state.
In addition to his duties at ODW, Ness serves as co-chair of the Columbus Regional Logistics Council, a group formed to promote growth in the region's logistics capabilities. Recently, the council has been working with Columbus State Community College to retrain dislocated workers for jobs in logistics. Administered through the Central Ohio Workforce Commission, the training program has utilized a federal grant of $4.6 million to graduate over 600 logistics students over the past two years. It also has a 74-percent job placement rate for its grads.
DEEP ROOTS IN THE BUCKEYE STATE
Another material handling equipment maker with deep roots in the Buckeye State is Crown Equipment Corp. Since 1956, Crown has shipped lift trucks made at its facilities in New Bremen, north of Dayton, to customers worldwide.
Like Intelligrated, Crown has partnered with the state on a number of initiatives. Jim Mozer, Crown's senior vice president, points to fuel cell development as an example. Ohio has awarded Crown Equipment two $1 million grants for the development and testing of fuel cell-powered forklifts, he says. With these funds, Crown has built more than 500 new fuel cell forklifts and reconfigured many of its existing vehicles to operate with fuel cells.
During the past three years, Crown has also received more than $250,000 in training grants from the state. In return, Crown has purchased and revitalized empty facilities within Ohio. Last year, it acquired a vacant 75,000-square-foot facility in Minster to house its wire harness assembly operations. Crown also revitalized the former Huffy bicycle manufacturing site in Celina, turning it into a vibrant 850,000-square-foot manufacturing facility for lift truck products.
"Ohio has been a key part of Crown's growth as a global material handling company, and I hope that state officials would say the same thing about Crown's role in Ohio's emergence as an international logistics hub," says Mozer. "The supply chain and logistics community in the state has provided a valuable ecosystem of resources for our customers. We've found that Ohio is an excellent place for us to do business."
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.