Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
It's not perfect. It could have been better. It could have been worse.
That's the consensus among stakeholders of the nation's infrastructure after President Obama last Friday signed into law
a
27-month, $105-billion bill that, for the first time since 2005, provides long-term funding for U.S. surface transportation projects.
The bill, which ends nearly three years of interim stopgap measures to fund the nation's transport system, is seen as a good start towards putting
the network on solid footing. But industry experts say there is still work to be done, and freight interests will be disappointed if the new law becomes
the end of the story and not a means to a satisfactory end.
In the here-and-now, however, there is finally a multi-year transport funding law on the books. And for freight advocates who have struggled for years
to get Congress' attention, it ended up being a productive process.
The Coalition for America's Gateways and Trade Corridors (CAGTC), a group of 60 public and private organizations dedicated to promoting intermodal
transportation, said the law places "unprecedented emphasis on freight movement and its importance to the United States economy."
"[The bill] shows that Congress has been listening when we've made our case for supporting the systems that move our nation's goods," said Coalition Chairman
Mort Downey. "We see this as a good platform upon which future steps can be taken to further improve this critical network and its infrastructure."
Janet F. Kavinoky,
executive director, transportation & infrastructure, of the U.S. Chamber of Commerce, said the law is a milestone for advancing the role of freight in the
national infrastructure discussion. Kavinoky, who for the past three years has taken a somewhat skeptical view of the process, said that while the bill isn't
a cure-all, the "increased freight focus is welcome progress" given budgetary constraints and the election-year overhang.
THE ROLE OF THE STATES
The law establishes a national freight policy and requires the Department of Transportation (DOT) to develop a national freight strategic
plan and a "primary freight network" out of 27,000 miles of existing roadways designated as most critical to the movement of goods.
It also gives states financial incentives to develop freight-specific projects by increasing the federal government's role in paying for them.
Under the new law, if the physical path of a state's freight project is located on the interstate highway system, federal funding for the project increases
to 95 percent from 90 percent. For projects not located on the interstate system, Washington's share of the payment rises to 90 percent from 80 percent.
The law does not contain a separate freight section or program that mandates federal funding. Rather, it leaves it up to the states to make the case to the DOT that a proposal has enough freight-generating potential to justify funding.
Freight-specific projects must meet certain eligibility standards, but the criteria are fairly broad. Eligible projects include railway-highway grade
separation; geometric improvements to interchanges and ramps; truck-only lanes; improvements to intermodal connectors; and programs to ease truck bottlenecks,
among others.
Leslie Blakey, CAGTC's executive director, said the provisions of the law incorporating more state involvement in freight will build a "substantial
bridge to a comprehensive multi-modal freight program" that will be created in future infrastructure re-authorization cycles.
Blakey said few states today have the capabilities to plan and analyze initiatives that support the movement of goods. The bill provides the financial
incentives for states to elevate freight's visibility and, ultimately, feed state projects into a national freight network, she said.
James H. Burnley IV, who served as Transportation Secretary in the Reagan Administration and today heads the transportation practice at Washington law firm
Venable LLP, said in an e-mail that the bill "will enhance freight movements in the years to come."
Burnley said the legislation streamlines the multi-year process for project approvals, and exempts from a full environmental review requests to
perform both routine and emergency road repairs. The bill's language will "make it easier for states to build and maintain highways that can accommodate
the continuing growth in freight movements," he said.
GRATEFUL FOR PROGRESS
Stakeholders, who a couple of months ago were resigned to seeing no progress in 2012 on a long-term bill, were grateful that the needle had been
moved so dramatically in such a brief period. They even put aside concerns that a 27-month duration is too short a time for those involved in the
process, especially states with complex highway projects that often take years to complete. This could be especially true for freight projects, as
many states will have to climb a steep learning curve.
The House's original proposal called for a six-year timetable at a funding level of $230 billion. But that gave way to the shorter, less-expensive
version pushed by the Senate.
"It has been 30 months since we have had a true, long-term highway funding bill," Bill Graves, president and CEO of the American Trucking Associations
(ATA), said on Friday, "so today's bill signing is a good thing for trucking and for our national economy."
"While we would have preferred a bill covering a period longer than 27 months and with greater funding, this is a major step in the right direction," said
Thomas J. Donohue, president and CEO of the U.S. Chamber.
WHERE WILL THE MONEY COME FROM?
Given that the program will come up for renewal in September 2014, the call has grown louder to find other sources of long-term
funding outside of the federal excise tax on motor fuels. So-called gas taxes haven't been raised since 1993, and the bill calls
for current levels to be maintained until 2015.
Over the years, vehicles of all types have become more fuel-efficient, and highway users are travelling longer between fill-ups. This means less
revenue for the highway trust fund, which relies almost exclusively on fuel-tax receipts to fund highway projects. To maintain funding levels amid
lower revenue levels, Congress has been forced over the past few years to redirect $35 billion of general funds into the trust fund.
To avoid a continuation of this scenario, the new law mandates the unusual step of setting aside $18.8 billion from general funds and deploying it to
the trust fund at the start of the current 27-month cycle.
Donohue warned that fuel taxes alone can no longer fund the nation's long-term infrastructure needs. "The bigger challenge lies ahead—devising a
predictable, sustainable, and growing source of dedicated, user-fee-based funding to ensure we have adequate resources to maintain the world's greatest
infrastructure system for decades to come," he said.
Sen. Orrin Hatch (R-UT.), ranking member of the Senate Finance committee, voted against the package, saying the revenue provisions in the bill do nothing
to resolve long-term funding issues. The bill is "nothing more than a short-term Band-Aid to the greater issue of how we fix highway program financing so we
aren't back in this same position a year or two from now," Hatch said.
TRUCK SIZE AND WEIGHT LIMITS TABLED
The Association of American Railroads (AAR), representing an industry that has been riding high for several years, appeared pleased
that the bill did less to harm their interests than it did to promote them. In particular, AAR was happy that a nascent proposal
to increase truck size and weight limits on the nation's interstates never made it into the final version. Instead, it became
the subject of a two-year study by the Transportation Research Board to examine the impact of longer and heavier trucks on the
nation's infrastructure.
"Such a thorough review and assessment of the impact and associated costs of heavier trucks operating on our nation's roads and bridges is long overdue,"
the group said in a statement.
Rep. John L. Mica, (R-Fla.) chairman of the House Transportation and Infrastructure Committee, wanted to raise the per-vehicle weight limit to 97,000 pounds
from 80,000 pounds, with the proviso that heavier trucks be equipped with a sixth axle for better braking and overall stability. That language was tabled by
his own committee, however.
The committee did approve language allowing the nationwide use of twin, 33-foot-long trailers and permitting the deployment of triple trailers
in states that currently don't allow them. But that provision fell by the wayside as the legislative process moved forward.
Opponents of hiking truck size and weight limits argued that because freight users only pay a portion of the actual cost of road repair, taxpayers
would be on the hook for the rest, a number measured in billions of dollars. They also warned that bigger and heavier trucks on the highways would put
the safety of the travelling public in jeopardy.
Supporters, including shippers and carriers, said the measure would dramatically increase supply chain productivity with little risk to harming the nation's
infrastructure. The current limits have been in place for 30 years.
The shipper group National Shippers Strategic Transportation Council, or NASSTRAC, expressed dismay that the language was gutted. NASSTRAC argued that prior
studies have shown that a modest boost in equipment size would not damage the nation's roads and bridges.
"By giving into fear-based misinformation, this bill unfortunately delays the deployment of some of the trucking industry's safest, most fuel-efficient
trucks," said Michael P. Regan, CEO of Elmhurst Village, Ill.-based consultancy TranzAct Technologies Inc. and head of NASSTRAC's advocacy committee.
"Past studies have shown time and again that modest increases in truck size and weight limits have a net positive effect on highway safety and maintenance."
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."