Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
On Sept. 29, 2002, the Pacific Maritime Association (PMA), the body representing waterfront management on the U.S.
West Coast, locked out members of the International Longshore and Warehouse Union (ILWU) amid allegations the labor union
was engaging in a deliberate work slowdown to support its demands for a new contract.
The lockout left heavily laden containerships stranded outside of ports from Seattle to San Diego, with no workers
available to unload the cargo. By the time it ended 10 days later—much longer than anyone originally expected—the lockout
had disrupted supply chains from coast to coast and had cost importers and the U.S. economy hundreds of millions, if not billions,
of dollars.
It also caught many shippers and importers with their pants down. At the time of the lockout, more than 80
percent of seagoing imports from Asia entered the United States via West Coast ports. With dock activity paralyzed
and no other port options, ships simply idled in the Pacific Ocean, creating a massive logjam. It took three months
after the strike ended for the backlog to be cleared.
In the wake of the lockout, many importers vowed to never get caught in that situation again and began
a multiyear gateway diversification program. Today, East and Gulf Coast ports handle 30 percent of Asian
imports—mostly through the Panama Canal—while West Coast ports handle about 70 percent, according
to data from Robert Sappio, managing director at consultancy Alvarez & Marsal. (In 2000, about 85 percent of all
Asian seagoing imports entered through the West Coast, with 15 percent coming in through the East, he said.)
A decade later, the agility of the seagoing supply chain could be tested again, this time by a labor-management showdown
looming in the East. Since March, the International Longshoremen's Association (ILA) has been engaged in a war of words with
the United States Maritime Alliance (USMX), which represents waterfront employers, over a new contract to replace the current
pact that expires Sept. 30. The ILA represents 30,000 longshore workers on the East and Gulf Coasts, the Great Lakes, Canada,
and Puerto Rico.
The two sides exchanged general proposals in late March and are scheduled to meet this week in Delray Beach, Fla. In the
interim, there have been no formal negotiations but plenty of rhetoric.
At the center of the storm is ILA General President Harold J. Daggett, a third-generation ILA member and a
45-year association veteran. An imposing and forceful personality right out of central casting, Daggett has
warned for the past few months that a work stoppage is very possible as long as employers refuse to guarantee
longshore worker jobs in return for the group's acquiescence to the increased use of automation at the ports.
While there are other matters of contention, the issue of automation's replacing labor on the docks is and will
continue to be the main sticking point. At an early March industry conference, Daggett threw down the gauntlet to
waterfront management. "We know technology is coming, and we know we can't stop it forever," he said, "but we will
not be deterred from protecting our work and our jurisdiction."
TEMPEST IN A TEAPOT?
In theory, a dockworkers strike seems far-fetched. In a sluggish economy with elevated unemployment levels,
it is unlikely dockworkers would be motivated to walk off of—or want to be locked out of—jobs that
offer generous wages and benefits.
Should the game of chicken continue into the late summer, the Obama administration may seek a national emergency
injunction under the Taft-Hartley Act, a 1947 labor law, to effectively force labor back to work rather than allow
a job action to further damage an already-fragile economy in a presidential election year.
>p>For now, importers are mostly keeping mum. Mark Q. Holifield, who runs the global supply chain for mega-retailer
The Home Depot Inc., declined comment other than to say that "in the normal course of our business, we monitor freight
flows, capacity, and trends daily, and take appropriate actions to optimize our supply chain."
Tim Feemster, senior managing director at industrial property and logistics firm Newmark Grubb Knight Frank, said in
a June 8 e-mail that it is too early for cargo diversion to occur. "The next few weeks will give us an early warning as
to the tenor of the talks," he said. "We will not see the impact at the ports, or [in] the volume for the Western railroads,
for another six to eight weeks."
Yet no shipper or importer is likely to wait long for both sides to reach an agreement, or for the White House to step in to
end an impasse. Importers receiving goods into the East Coast from Asia and Europe have become concerned about possible service
disruptions in the ILA's territory and have begun weighing plans to shift deliveries to West Coast ports to avoid any problems.
They are also looking at the possibility of advancing inventories of potentially strong-selling holiday items so they are
guaranteed to be resting in U.S. commerce no matter what happens at the bargaining table.
DIVERSIONARY TACTICS
Experts say the time to begin planning is now, especially while West Coast ports are underutilized and there is ample
containership capacity on the water with only about 3 percent of the global fleet sitting idle.
Sappio of Alvarez & Marsal, who spent nearly 30 years at ship giant APL, said companies looking to shift deliveries to West
Coast ports should secure vessel slots no later than the end of July. "If contract discussions go badly in August, you're going
to be late to the game," he said. "If it's much after July, it's going to be a chore to find a ship."
Sappio said he believes a strike or lockout is unlikely and that any inventory shift that occurs as a result will be
short-lived. He added, however, that port congestion, especially at Los Angeles and Long Beach, is a "certainty" should
a work stoppage occur.
Sappio surmised that some carriers may pre-file a "congestion surcharge" to offset unforeseen operating expenses
arising from any supply chain disruptions in the East. This would come on top of "peak season" surcharges on Asian
import traffic ranging from $480 to $675 per container. Those surcharges are expected to hit over the next few weeks.
Timothy R. Simpson, a spokesman for Copenhagen-based A.P. Moeller Maersk, the world's largest liner company, was unaware of
any congestion surcharges under discussion.
Henry L. (Rick) Wen, Jr., vice president, business development/public affairs for the U.S. arm of liner giant Orient Overseas
Container Line Inc., said that in the event of a work stoppage, ships already laden with imports could declare "force majeure," a
legal maneuver shielding them from damages should an event outside of their control prevent them from fulfilling their contractual
obligations.
Wen said ship lines would consider diverting vessels to Canadian ports and offloading freight there, or simply lying at
anchor until the strike is settled. Regardless of the scenario, delays and bottlenecks would ensue because Canadian ports would
be overwhelmed by all the diverted cargo. As a result, importers and exporters would be subject to additional charges under force
majeure terms, he said.
While a work stoppage would mostly affect the flow of U.S. imports from Europe, cargo flows on both coasts would be
stymied if the ILWU struck in sympathy with their East and Gulf Coast brethren. In a saber-rattling statement in early May,
ILWU International President Robert McEllrath voiced full support for ILA workers. "The fact is that we have their back in
the fight to protect work and jurisdiction; their fight is our fight," he said.
RAMPING UP
For their part, service providers are starting to listen to their customers, and they are starting to stir.
APL Logistics, the third-party logistics unit of shipping giant APL, is gearing up its deconsolidation capabilities
along the West Coast to accommodate any surge in imports, according to Tony Zasimovich, the company's vice president
of international services.
Zasimovich added that APL Logistics will prepare to deploy more team-driver truck capacity to get goods inland
and will ensure space is available for its "Ocean Guaranteed" service, which, as its name implies, guarantees deliveries
from Asia to all continental U.S. points served by its trucking partner Con-way Freight, the less-than-truckload arm of
Con-way Inc. The service is available for less-than-containerload and full-containerload traffic, albeit at a higher price
than an all-water service.
Zasimovich said vessel users have a window until early August to put contingency plans in place.
Western railroads are gearing up as well. "We continue to talk to customers to understand what their needs might be," said
John P. Lanigan, executive vice president and chief marketing officer for BNSF Railway, one of the two Western rails. "We
are in good shape for locomotives, freight cars, and crews. We can respond to a surge in traffic with people, assets, and
increased cars per train."
Lanigan added, however, that he would just as soon not see the rail's contingency plans be executed. "We certainly hope
there is no disruption as it would negatively impact overall U.S. supply chain operations," he said.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.