Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Effective July 9, FedEx Freight will raise non-contract rates by 6.9 percent on less-than-truckload (LTL) shipments moving within the United States and Canada, between the U.S. and Canada, and on the U.S. portion of shipments in the U.S.-Mexico trade. FedEx Freight is the LTL unit of FedEx Corp. and the nation's largest LTL carrier by sales.
FedEx Freight will also adjust the minimum charge it imposes on LTL shipments. Additionally, it will likely hike accessorial fees tacked on to the base price of a shipment to reflect the cost of services not related to the core transportation component. However, FedEx Freight said it will not change its current fuel surcharge levels as part of the pricing action.
With this announcement, FedEx Freight becomes the first carrier in 2012 to impose what are known as "general rate increases" (GRIs) on LTL shippers. But if history is any guide, today's announcement will be mimicked to a large degree by FedEx Freight's rivals,
In general, GRIs are applied to between 20 percent and 40 percent of the LTL sector's overall product mix. However, the GRIs are considered a starting point for contract negotiations with some of the nation's biggest LTL users, which comprise the balance of the carriers' business.
Across the industry, contract renewals are seeing rate increases--excluding fuel surcharges--in the 4- to 5-percent range, according to investment firm Robert W. Baird & Co.
A healthy rate environment
Analysts say the FedEx Freight move reflects a healthy rate environment that is gradually enabling LTL carriers to rebuild profit margins damaged by a long freight recession and price wars. Rate increases will also help them to re-invest in the resources needed to stay competitive. Even before FedEx Freight made its announcement, David G. Ross, transport analyst at investment firm Stifel, Nicolaus & Co. said that pricing trends were strong enough to help carriers expand their margins and that most of the "re-pricing of bad accounts is done."
Ross said domestic U.S. freight activity is holding steady and is up incrementally from this time last year. The slow growth is broad-based with no single shipping sector showing unusual strength or weakness, he said.
In a climate of somewhat muted growth, pricing and operating efficiencies have become more important to carriers than a quest for market share, Ross said. The industry is "not even at half-time" in its drive to grow profits from the most recent trough in 2009, he said.
That was the year that LTL pricing collapsed as carriers tried to defend market share amid a nasty economic recession that compressed freight volumes. The weak rate environment was also driven by two of the three biggest carriers, notably FedEx Freight and Con-way Freight, reducing prices in an effort to push ailing YRC Worldwide, then the market leader, out of business.
YRC has survived, however, and in the two subsequent years, volumes have picked up—albeit moderately. As a result, carriers began pricing their space rationally while culling unprofitable business form their rolls.
In 2010 and 2011, carriers once again possessed pricing power and raised non-contract rates multiple times. But with supply and demand now roughly in sync and with myriad economic concerns keeping freight demand somewhat muted, carriers have throttled back on the frequency of increases in 2012. Still analysts believe the carriers will retain rate leverage unless they go off on another rate-cutting binge, which seems unlikely.
In another sign of a healthy rate environment, Nashville, Ind.-based consultancy FTR Associates said its monthly "Trucking Conditions Index" for April rose significantly from March levels to a reading of 9.1. Any reading above zero indicates a positive environment for truckers. Readings above 10 indicate that volumes, prices, and margins are in what FTR termed a "solidly favorable" range for the carriers.
"Volume growth is modest, but because the industry is not adding capacity, even modest freight growth is sufficient to support firm rates," Larry Gross, senior consultant at FTR, said in a statement.
Gross said truckers should see a gradual improvement in the operating climate through the rest of 2012 and into 2013. Volumes should continue to grow modestly. Additionally driver supply will tighten as government regulations, such as the CSA 2010 program designed to winnow out purportedly unsafe drivers, begin to have an impact, he added. As a result of the shortage, trucking companies will be able to command higher prices.
Truckers should also feel a tailwind from the continued decline in diesel fuel prices, Gross said. As of June 4, the national average price of a gallon of diesel stood at about $3.84, down about 23 cents a gallon from the end of April alone, according to the Department of Energy's Energy Information Administration.
Logistics real estate developer Prologis today named a new chief executive, saying the company’s current president, Dan Letter, will succeed CEO and co-founder Hamid Moghadam when he steps down in about a year.
After retiring on January 1, 2026, Moghadam will continue as San Francisco-based Prologis’ executive chairman, providing strategic guidance. According to the company, Moghadam co-founded Prologis’ predecessor, AMB Property Corporation, in 1983. Under his leadership, the company grew from a startup to a global leader, with a successful IPO in 1997 and its merger with ProLogis in 2011.
Letter has been with Prologis since 2004, and before being president served as global head of capital deployment, where he had responsibility for the company’s Investment Committee, deployment pipeline management, and multi-market portfolio acquisitions and dispositions.
Irving F. “Bud” Lyons, lead independent director for Prologis’ Board of Directors, said: “We are deeply grateful for Hamid’s transformative leadership. Hamid’s 40-plus-year tenure—starting as an entrepreneurial co-founder and evolving into the CEO of a major public company—is a rare achievement in today’s corporate world. We are confident that Dan is the right leader to guide Prologis in its next chapter, and this transition underscores the strength and continuity of our leadership team.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."