Take an ideal location and an engaged business community, throw in some world-class barbeque, and Kansas City may have the recipe for 21st century supply chain success.
Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
It rests on America's logistics axis, the focal point for much of the nation's freight moving in any direction. It handles more rail tonnage than any city in the country and more rail cars than any city except Chicago. It is bisected by two major interstate highways: I-35 running north to south, and I-70 from east to west. Its airport handles more cargo than any facility covering a six-Midwestern-state radius other than O'Hare International Airport. Its bi-state, 18-county region boasts more road lane capacity than any of comparable size, which might explain why "rush hour" is a largely alien concept even though more than 2 million people call it home.
It also serves up the meanest barbeque anywhere in creation.
Yet Kansas City, Mo., remains one of the world's most overlooked commerce centers, a reality not lost on its devoted community of business leaders and civic boosters. Upon arrival, visitors will usually be greeted by a boisterous "Welcome to Kansas City!" followed by, "Is this your first time here?" with the tacit understanding that the reply is often affirmative.
Kansas City's image has long been that of a "large small city" dwarfed by Chicago, 500 miles to the northeast, and by its sister city on Missouri's eastern rim, St. Louis, with the latter having a reputation for being more cosmopolitan than Kansas City and with stronger ties to East Coast culture and commerce.
None of that seems to bother the locals. They revel in Kansas City's label as the original "cow town," a phrase coined decades ago after the preponderance of cattle roaming its streets. As they see it, their city's central location makes it—not Chicago or St. Louis—the natural eastern gateway to the west, as well as the ideal northern consolidation point for truck and rail service supporting the booming U.S.-Mexico trade.
Yet for all its strengths as a rail center, Kansas City still lacks the established gateway status of a city like Chicago, where all seven North American Class I railroads come together. Patrick Ottensmeyer, executive vice president and chief marketing officer for Kansas City Southern Inc. (KCS), the Kansas City-based railway, said it is more efficient for shippers and carriers to go direct into Chicago without the need for an interchange at Kansas City.
Still, Ottensmeyer said that, in many cases, Kansas City is the "perfect set-up" for rail movements, especially given its position as a median point for north-south traffic moving between the upper Midwest and Mexico. To leverage the region's pre-eminence as a source of animal protein products, KCS is considering a "shuttle" service at Kansas City under which the railroad would load beef and poultry shipments brought in by truck and then ship it southbound to Mexico, Ottensmeyer said. KCS would carry Mexican produce on the northbound leg, he said.
Chris J.F. Gutierrez, president of KC SmartPort, a non-profit economic and logistics development organization, said Kansas City actually benefits from having Chicago considered a rival for supply chain projects. "Most supply chain professionals know the difficulty of congestion, labor, and other factors that challenge them in Chicago," Gutierrez said in an e-mail to DC Velocity. "Kansas City does not have these issues and offers a competitive option for [a] company to consider."
Gutierrez said that when Kansas City is in the running as a site for a new manufacturing or distribution center, "we rarely are competing against Chicago."
Location, location...
When it comes to attracting industrial development, however, Kansas City still has some work to do. Local financial institutions, by and large, adhere to very conservative lending practices. As a result, there is little, if any, so-called speculative development of industrial properties. While that served the city in good stead during the economic downturn, it has made it hard to aggressively and creatively market a property to a business looking to quickly expand or relocate into an existing facility.
But the city's many supply chain strengths can offset the impact of its lenders' practices. When the Coleman Co. Inc., the Wichita, Kan.-based maker of outdoor products, looked to build a 1.5 million-square-foot distribution center—its largest ever—it chose Kansas City, even though St. Louis made a more "financially favorable" proposal, according to Rob Tecco, Coleman's director of distribution.
Kansas City got the nod because of its abundant labor pool, a friendly pro-business climate, and a superior transport network to support Coleman's receiving and distribution, said Tecco. "We think we have a better transportation piece" in Kansas City, he said.
It didn't hurt that the facility was constructed and in move-in condition for Coleman within 10 months after it committed to Kansas City, Tecco added. Coleman moved into the DC in October 2009.
Kansas City's proximity to major consumer markets also drove Pure Fishing Inc., one of the world's leading makers of fishing tackle equipment, to build a 400,000-square-foot distribution center there in 2008, according to Jeff Kisling, vice president, North America logistics and services. "Kansas City was the place to be from a cost perspective and from an inventory perspective," he said.
Kisling said Pure Fishing's goods can be delivered anywhere in the United States from its DC in three days or less. This is critical for serving West Coast anglers, who make up a good chunk of the company's customer base, he said.
"We can take an order on Monday, ship it out on Tuesday, and our West Coast customers can receive it on Friday in time for the weekend," Kisling said. "St. Louis is too far east" to consistently hit those delivery targets, he added.
Municipal support
Logistics has also been embraced at the municipal level. Perhaps the most striking example is in the western suburb of Olathe, Kan., where over the past 40 years its residents have helped finance—in conjunction with federal and state funding—the construction of four interchanges off I-35. The first three focused on retail and office development. The fourth, and last, was dedicated to industrial development. It opened three years ago.
Tim McKee, president of the Olathe Chamber of Commerce, said the projects have yielded financial benefits far in excess of their costs. "For each interchange that we have built, we have seen private investment of more than $1 billion," he said.
But perhaps the most ringing endorsement to date of Kansas City's increasing relevance on the logistics map can be found in Edgerton, Kan., about 25 miles southwest of the city off I-35. There, workers are erecting an intermodal and distribution complex that will occupy more than 7 million square feet and cost about $750 million, 80 percent of which will be funded through private sources. An additional $100 million in public money will be spent on infrastructure such as access roads around the park.
The project, considered one of the most important development efforts in the history of Kansas, is expected to create more than 13,000 direct and indirect jobs statewide and generate about $1.7 billion in tax revenue over a 20-year period, according to state estimates.
Anchoring the complex will be a $250 million intermodal yard being built by BNSF Railway. The BNSF terminal, slated to open in the fourth quarter of 2013, will replace a smaller facility near the city and become a linchpin of the railroad's southern corridor connecting Chicago and the Southwest. At full capacity, the facility will be able to handle 1.5 million intermodal "lifts" per year, compared with 313,621 lifts handled at the existing facility in 2011. A lift is defined as one trailer or container being placed on or taken off a rail car.
Ground was broken at the BNSF facility in mid-March, and the project is expected to take about 22 months to complete. For BNSF executives, the contrast between the progress at Edgerton and an ongoing project in Southern California, which is in its eighth year of development and remains mired in bureaucratic and environmental red tape, could not be starker.
"We have to get your spirit out there," remarked John Lanigan, BNSF's executive vice president and chief marketing officer, at a conference in Kansas City in early April.
Specifically, the new global average robot density has reached a record 162 units per 10,000 employees in 2023, which is more than double the mark of 74 units measured seven years ago.
Broken into geographical regions, the European Union has a robot density of 219 units per 10,000 employees, an increase of 5.2%, with Germany, Sweden, Denmark and Slovenia in the global top ten. Next, North America’s robot density is 197 units per 10,000 employees – up 4.2%. And Asia has a robot density of 182 units per 10,000 persons employed in manufacturing - an increase of 7.6%. The economies of Korea, Singapore, mainland China and Japan are among the top ten most automated countries.
Broken into individual countries, the U.S. ranked in 10th place in 2023, with a robot density of 295 units. Higher up on the list, the top five are:
The Republic of Korea, with 1,012 robot units, showing a 5% increase on average each year since 2018 thanks to its strong electronics and automotive industries.
Singapore had 770 robot units, in part because it is a small country with a very low number of employees in the manufacturing industry, so it can reach a high robot density with a relatively small operational stock.
China took third place in 2023, surpassing Germany and Japan with a mark of 470 robot units as the nation has managed to double its robot density within four years.
Germany ranks fourth with 429 robot units for a 5% CAGR since 2018.
Japan is in fifth place with 419 robot units, showing growth of 7% on average each year from 2018 to 2023.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”