Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
An amendment tucked into the reauthorization of federal highway and transit programs approved by the U.S. Senate in mid-March could significantly change the way the nation's truck freight is booked and moved, and could put as many as 80 percent of the nation's 20,000 property brokers out of business, critics warn.
The amendment, added by Senate Majority Leader Harry Reid (D-Nev.) to a two-year, $109 billion funding program that passed the chamber by a 75-22 margin, is designed to crack down on allegedly fraudulent behavior by unscrupulous truck brokers and trust companies that issue surety bonds to pay carrier claims. Most of those claims are submitted by small trucking companies like one-person independent owner-operators.
The amendment requires that brokers licensed by the Federal Motor Carrier Safety Administration (FMCSA) renew their licenses every five years instead of just one time. It establishes stricter regulations on surety companies that issue bonds. And it sets harsh monetary penalties totaling in the thousands of dollars for conducting brokerage operations without a bond or a license.
For example, an unlicensed broker that books a load without paying the carrier would be liable for the full amount of its payables, while a licensed broker would have its liability capped, under the legislation.
But the most controversial provision would increase the surety bond minimums to at least $100,000 from $10,000. Because brokers would be required to either make a $100,000 upfront cash payment or supply a bank letter of credit attesting to the availability of funds, about 17,000 small to mid-sized brokers that lack the cash to make an upfront payment or the resources to persuade their lenders to agree to terms would be driven out of business or become agents of larger brokers, according to critics. This would allow big brokers to eventually control the market and remove a robust source of competitive options from the trucking supply chain, critics said.
It could also produce long-term downward pressure on freight rates, as there would be more loads concentrated with fewer but larger brokers exercising greater leverage with carriers, critics said.
Established brokers would have four years to comply with the amendment's provisions. New entrants would be required to comply immediately.
Following the ocean model
The amendment's supporters, which include big truckers, owner-operators, and the largest brokerage trade group, the Transportation Intermediaries Association (TIA), contend that the broker bond requirement had not been adjusted for nearly 30 years and that the higher figure actually represented a reasonable compromise. According to TIA, some trucker groups were calling for a $500,000 broker bond.
TIA contended it is following the model of the ocean freight industry, where companies that operate as ocean freight forwarders and non-vessel operating common carriers (NVOCCs), carrier-neutral companies that aggregate and book freight, must already maintain a combined $125,000 bond with the Federal Maritime Commission (FMC), the federal agency that regulates these entities. A robust market exists for bonds to underwrite those operations, and the FMC issued more than 700 new licenses in 2010, according to TIA. Association executives contend that property brokers should have the same experience obtaining surety bonds as their brethren in the ocean freight business.
"This is not about big companies versus small companies as some will suggest," TIA said in a briefing paper describing the bill. "This legislation is about well-run companies of all sizes that follow the rules against those that think they can skate on thin ice."
TIA also said that brokers certified under the group's strict underwriting criteria could immediately obtain a $100,000 bond for a $10,000 "trust deposit" and a $2,000 annual premium. This has fueled concerns from opponents, notably the Pacific Financial Association (PFA)—a group that claims it provides one-quarter of all financial instruments to property brokers—that TIA is more interested in expanding its share of the surety bond market than in protecting its broker members.
TIA strongly denies the allegation. Selling surety bonds "is not a priority for us," said E. Nancy O'Liddy, director of policy and TIA services.
TIA said it would make little sense to support a bill that disadvantages small brokers, noting that 70 percent of its members have annual revenues of $5 million or less, classifying them as small businesses. However, opponents such as the PFA and the Association of Independent Property Brokers & Agents (AIPBA), a group formed in 2010 to represent smaller brokers, said the TIA is actually controlled by a group of large brokers that contribute most of the dues, call most of the regulatory shots, and stand to gain the most from the amendment.
In a statement issued March 26, AIPBA President James Lamb said TIA's actions amount to little more than a "power play" to corner the broker market and accused TIA of committing "premeditated murder" of 17,000 small, independently owned brokers.
Legislative limbo
The broker language is also included in the House version of the highway bill, which has been approved by the House Transportation and Infrastructure Committee but remains well short of the 218 votes needed to pass the House. House Speaker John Boehner (R-Ohio) is reportedly leaning toward adopting the Senate version as a means of moving the legislative needle.
On March 29, the House and Senate agreed to a 90-day extension of the current legislation to keep highway projects going beyond March 31, the date the latest temporary extension of highway programs expires. The action marked the ninth temporary extension since the most recent law expired in 2009.
Because the broker language is in both versions, it may complicate efforts by opponents to strip it from the final report that House-Senate conferees would vote on before sending a reconciled bill to President Obama's desk for signature. Ironically, stand-alone broker legislation similar to what is included in the Senate's highway bill and the House's version had been introduced in both chambers during the past two to three years, only to wither and die on the legislative vine.
Opponents of the Reid amendment are furious over the Senate's action, saying the proposal couldn't pass muster as a stand-alone bill and has no place in legislation to reauthorize the nation's highway projects.
Shady dealings
One thing both sides agree on is that the U.S. property broker industry, which consists of between 14,000 and 20,000 companies, has a long-held reputation for unsavory activity. There have also been concerns that banks and trust companies are offering broker trusts—the vehicle used to deposit broker money to pay claims—without those trusts being fully funded in accordance with the law. Stories abound of truckers not being paid for loads booked and delivered, and of funds that should have been placed and kept in trust not being available to pay a carrier in the event of a legitimate claim.
By law, banks and trust companies issuing broker bonds are required to collect and hold the full face amount of $10,000 before issuing the trust that ensures that a claim will be paid. However, many trust companies issue broker bonds either based on the value of receivables, or with little or nothing down. Many do not pay claims, or, if they do, they first deduct their costs from the $10,000 amount before paying, according to TIA.
Under the Reid amendment, trust companies would be responsible for paying claims equivalent to the face value of the bond. They will have to publish the list of payments on their respective websites, make pro-rated payments so everyone gets some money, and submit to regular public audits. In addition, they will be forbidden from deducting their costs from the bond amount.
"We believe these reforms are more important to carriers than the amount of the bond," TIA said in its briefing paper.
Opponents of the Reid amendment said Congress need do nothing more than require that existing laws be enforced that make it illegal to use the funds earmarked to pay legitimate claims for any other purpose. If that were the case, the $10,000 surety minimums in place for decades would be more than adequate, opponents said.
Opponents said they could possibly support an increase in the surety minimums to $25,000 as an inflation-cost adjustment. But anything higher than that would be unacceptable, they said.
Penske said today that its facility in Channahon, Illinois, is now fully operational, and is predominantly powered by an onsite photovoltaic (PV) solar system, expected to generate roughly 80% of the building's energy needs at 200 KW capacity. Next, a Grand Rapids, Michigan, location will be also active in the coming months, and Penske's Linden, New Jersey, location is expected to go online in 2025.
And over the coming year, the Pennsylvania-based company will add seven more sites under its power purchase agreement with Sunrock Distributed Generation, retrofitting them with new PV solar systems which are expected to yield a total of roughly 600 KW of renewable energy. Those additional sites are all in California: Fresno, Hayward, La Mirada, National City, Riverside, San Diego, and San Leandro.
On average, four solar panel-powered Penske Truck Leasing facilities will generate an estimated 1-million-kilowatt hours (kWh) of renewable energy annually and will result in an emissions avoidance of 442 metric tons (MT) CO2e, which is equal to powering nearly 90 homes for one year.
"The initiative to install solar systems at our locations is a part of our company's LEED-certified facilities process," Ivet Taneva, Penske’s vice president of environmental affairs, said in a release. "Investing in solar has considerable economic impacts for our operations as well as the environmental benefits of further reducing emissions related to electricity use."
Overall, Penske Truck Leasing operates and maintains more than 437,000 vehicles and serves its customers from nearly 1,000 maintenance facilities and more than 2,500 truck rental locations across North America.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
Supply chains are poised for accelerated adoption of mobile robots and drones as those technologies mature and companies focus on implementing artificial intelligence (AI) and automation across their logistics operations.
That’s according to data from Gartner’s Hype Cycle for Mobile Robots and Drones, released this week. The report shows that several mobile robotics technologies will mature over the next two to five years, and also identifies breakthrough and rising technologies set to have an impact further out.
Gartner’s Hype Cycle is a graphical depiction of a common pattern that arises with each new technology or innovation through five phases of maturity and adoption. Chief supply chain officers can use the research to find robotic solutions that meet their needs, according to Gartner.
Gartner, Inc.
The mobile robotic technologies set to mature over the next two to five years are: collaborative in-aisle picking robots, light-cargo delivery robots, autonomous mobile robots (AMRs) for transport, mobile robotic goods-to-person systems, and robotic cube storage systems.
“As organizations look to further improve logistic operations, support automation and augment humans in various jobs, supply chain leaders have turned to mobile robots to support their strategy,” Dwight Klappich, VP analyst and Gartner fellow with the Gartner Supply Chain practice, said in a statement announcing the findings. “Mobile robots are continuing to evolve, becoming more powerful and practical, thus paving the way for continued technology innovation.”
Technologies that are on the rise include autonomous data collection and inspection technologies, which are expected to deliver benefits over the next five to 10 years. These include solutions like indoor-flying drones, which utilize AI-enabled vision or RFID to help with time-consuming inventory management, inspection, and surveillance tasks. The technology can also alleviate safety concerns that arise in warehouses, such as workers counting inventory in hard-to-reach places.
“Automating labor-intensive tasks can provide notable benefits,” Klappich said. “With AI capabilities increasingly embedded in mobile robots and drones, the potential to function unaided and adapt to environments will make it possible to support a growing number of use cases.”
Humanoid robots—which resemble the human body in shape—are among the technologies in the breakthrough stage, meaning that they are expected to have a transformational effect on supply chains, but their mainstream adoption could take 10 years or more.
“For supply chains with high-volume and predictable processes, humanoid robots have the potential to enhance or supplement the supply chain workforce,” Klappich also said. “However, while the pace of innovation is encouraging, the industry is years away from general-purpose humanoid robots being used in more complex retail and industrial environments.”
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.