There were pallets aplenty at the inaugural Modex 2012 show in Atlanta. Here's a look at just a few of the more interesting pallet products on display.
Contributing Editor Toby Gooley is a writer and editor specializing in supply chain, logistics, and material handling, and a lecturer at MIT's Center for Transportation & Logistics. She previously was Senior Editor at DC VELOCITY and Editor of DCV's sister publication, CSCMP's Supply Chain Quarterly. Prior to joining AGiLE Business Media in 2007, she spent 20 years at Logistics Management magazine as Managing Editor and Senior Editor covering international trade and transportation. Prior to that she was an export traffic manager for 10 years. She holds a B.A. in Asian Studies from Cornell University.
Who doesn't like pallets? They make warehousing and transportation easier and more efficient, they save time and money, and they're found in just about every warehouse in the world—even in Antarctica. In other words, they're both ubiquitous and indispensable. But ... they're not exactly exciting. After all, they just, well, sit there.
Which is why you might be tempted to think that there isn't much new in the world of pallets. But appearances can be deceiving. As a walk around the floor at the Material Handling Industry of America's inaugural Modex 2012 show showed, pallet manufacturers are putting a lot of thought and effort into innovations and refinements that reflect changing market demand, such as the growing interest in environmental sustainability.
Nearly two-dozen exhibitors at Modex had pallets on display. We can't describe them all, but here's a quick peek at some that were a little out of the ordinary.
Aluminum goes airborne
When AL Pallet says its patented pallets are lightweight, it means it. The low-cost aluminum pallets weigh just nine pounds each but can hold up to 2,500 pounds. They're fireproof, noncorrosive, and easy to repair and clean. They're also fully recyclable and have a high scrap value, according to the manufacturer.
Perhaps the biggest benefit, the company says, is that their remarkably low weight helps reduce airfreight costs. Companies like Samsung, Nokia, LG, and Dell use the pallets for international shipping worldwide. Because they're aluminum, there are no worries about water absorption, toxicity, pests, or product contamination, making them a favorite of pharmaceutical companies. (AL Pallet USA)
Universally appealing
Buckhorn Inc. clearly believes its reusable plastic Universal Pallet can handle whatever comes its way in almost any manufacturing, distribution, and warehousing application. According to the company's website, the model delivers such superior performance that it "makes wooden pallets look like twigs."
According to the manufacturer, the 68.3-pound Universal Pallet is a 48- by 40-inch size with an edge-racking capacity of up to 2,800 pounds—without support—and a full range of configuration options. Buyers can decide whether to have perimeter lips or not, a solid or ventilated top deck, and metal or plastic reinforcing rods. The low-profile pallet also comes with replaceable bottom runners and rubber anti-slip plugs on the top deck, rails, and fork entry. (Buckhorn Inc.)
Have it your way
Conitex Sonoco says its LoadRunner corrugated board pallets are ideal for operations that want to save on freight costs by reducing pallet weights; want to minimize vibration and shock; and/or need clean, sanitary pallets for medical, pharmaceutical, and food products.
Buyers can essentially custom-design the pallets. For the top and optional bottom sheets, they can choose from single-, double-, and triple-wall corrugated or honeycomb decking of various thicknesses. The top sheet can also be die-cut to accommodate a particular product; the bottom sheet can be die-cut to accommodate a pallet jack or other material handling devices. The pallet runners include cylindrical supports and can be engineered in almost any size and strength to match the buyer's specific application. The runners can also be purchased separately and directly applied to a product in lieu of a pallet. (Conitex Sonoco)
Stick to it
De Luxe Paper Products is best known for its food and consumer packaging, but the Canadian company also makes a useful accessory for pallets: a nonslip paper sheet that is placed between each row of product on pallets to prevent them from sliding during warehouse handling and transportation. The sheets stabilize pallet loads by introducing friction between cartons, which helps to keep them in place even when the pallet starts to tip or the load comes to an abrupt stop. This reduces the need for corner boards, straps, glue, stretch wrap, and other packing materials, the manufacturer says.
Made from recyclable materials, the sheets are non-toxic and water-resistant. Ideal for grocery applications, they can be used in temperatures ranging from -5 degrees F to 160 degrees F. (De Luxe Paper Products)
Best of both worlds
As president of a pallet rebuilding and recycling mill, Robert Kessler knows more than most about pallet damage and its causes. Concerned about pallet-related waste and the number of trees used to build short-lived wooden pallets, Kessler invented the Green Line Armor Hybrid Sustained-Use Pallet, a wooden pallet with molded bumpers. The bumpers, made of 100-percent recyclable, biocomposite material, resist impacts, reducing damage and lengthening the useful life of wooden pallets.
The pallets themselves are made of heat-treated white oak, with alloy self-tapping screws and six-sided protective stain for mold/mildew resistance and UV protection. Each pallet is equipped with two EPC Gen 2 RFID tags, one at each end of the pallet in built-in RFID compartments in the bumpers. The pallets come with a 10-year limited warranty. (Green Line Armor)
Great for groceries
The Grocery Distribution Pallet from Orbis Corp. was specifically designed to efficiently store, ship, and handle product throughout the grocery supply chain. When nested, the pallets optimize space in standard 53-foot trailers. Their anti-skid surface effectively holds cases and boxes in place in transit and in the retail operation.
The all-plastic Grocery Pallet has contoured corners and smooth surfaces. It boasts an easy-to-clean design and is smooth and nonporous to avoid absorbing moistures or odors. Additional features include long service life, a lower per-trip cost than alternative pallets, and versatile handling, with four-way hand and fork truck entry. (Orbis)
Strong legwork
The ProStack Solid Deck Pallet by Polymer Solutions International Inc. features a solid top for consistent support across the full plane of the pallet's surface. It also includes a patented, telescoping double-leg design that incorporates a series of interlocking "teeth." This ratchet-style construction secures the top deck to the base via the interlocking legs, producing a connection that's three times stronger than welded or snap pallet construction designs, says the manufacturer. The double-leg construction offers superior resistance to potential damage caused by forklift and pallet jack impacts.
The hygienic pallets are made from 100-percent recyclable, FDA-approved high-density polyethylene (HDPE) with a smooth finish that is easy to clean and inspect, making it suitable for food, pharmaceutical, and medical environments. The ProStack Solid Deck Pallet is available in several different materials, including Factory Mutual Research Corp.-approved grades for fire-retardant applications, and with optional anti-microbial additives. (Polymer Solutions International Inc.)
The rest of the gang
In addition to the companies mentioned in this article, the following companies also exhibited pallet products at Modex:
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."