Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
The proverbial "slow boat to China," from China, or to and from most anywhere else on the water has gotten markedly slower in the past four years. And it has created additional supply chain issues for shippers and importers already struggling to manage their increasingly complex global networks.
"Slow-steaming," the practice of reducing vessel speeds to conserve fuel and cut carbon emissions, was introduced in 2008 during a period of oil price volatility and a nasty global recession that led to unprecedented financial losses in 2009 for the ocean liner industry.
After making money in 2010 as businesses replenished their inventories and laid up ships to drive down costs, liner companies are expected to suffer billions of dollars in losses in 2011 when the final numbers are reported. The profit prospects look equally bleak for 2012, as carriers cope with problems that beset them last year, namely an oversupply of vessels, a leveling off in demand, and the inability to push through sustainable and compensatory rate increases.
To make things tougher, bunker fuel costs climbed to $650 a ton in 2011 from $350 a ton in recession-wracked 2009. No one expects bunker fuel to plumb 2009 depths any time soon.
Given the current operating environment and industry estimates that slow-steaming could slash a vessel's operating costs by between 3 and 5 percent depending on the knots and distance, it is unsurprising that it has become a permanent fixture in the seafaring trade.
"Slow-steaming is here to stay," Henry L. (Rick) Wen Jr., vice president, business development/public affairs for the U.S. arm of liner giant Orient Overseas Container Line Inc., said at an industry conference in Atlanta in February.
It's all relative
Defining slow-steaming is a subjective exercise. Curtis D. Spencer, president of IMS Worldwide Inc., a Webster, Texas-based consultancy, puts the typical slow steam speed at between 11 and 13 knots. Theodore Prince, who runs a Richmond, Va.-based maritime consultancy bearing his name, pegs the average speed of the world's liner ships at about 15 knots, adding that some companies may have their vessels steaming as slow as 12 knots.
Maersk Line, the world's largest liner operator, said its ships sail, on average, at 17 knots. The carrier may bring speeds down even more in the future, however. A spokesman at Maersk's Copenhagen headquarters said the liner is "continuously reviewing whether our network can be optimized further. This also includes considerations of reducing speed further."
The disparities in definitions aside, today's speeds are significantly slower than the 19 to 22 knots that modern-day vessels can steam when pushing full bore. To put it in historical perspective, the fast "clipper ships" of the 19th century sailed at a top speed of about 16 knots.
Slower speeds mean longer transit times. In 2000, a vessel sailing from Shanghai to Los Angeles generally arrived in 15 days, according to IMS data. Today, at the slower speeds, the time in transit is 17 days. The lengthened transit times are more pronounced at East Coast ports. In 2000, the same vessel bound for Savannah, Ga.; Charleston, S.C.; Norfolk, Va.; and New York would arrive in 29 days after transiting the Panama Canal. Today, the transit times are 35 days to Savannah and Charleston, and 36 days to Norfolk and New York, IMS said.
Prince said the longer transit times lend credence to his view that the expanded Panama Canal will result in little cargo diversion from West Coast to East Coast ports when the canal opens in 2014. Prince has long argued that shippers and Beneficial Cargo Owners (BCOs) won't achieve sufficient cost savings from an all-water route through the canal to justify the longer sailing times when compared with offloading cargo on the West Coast and trans-loading to rail for the inland move.
"Slow-steaming has just widened the discrepancy" in time between the coasts, he said. "The railroads haven't slowed down."
For shippers and BCOs, the slow-steaming numbers have real-world impact. If an importer engages in a "Free on Board" transaction, where responsibility for the goods, including transportation, insurance, and inventory costs, passes to the buyer once the cargo is tendered to the carrier, a longer voyage could mean additional inventory carrying costs. Slow-steaming also complicates a company's ability to react to unexpected events, such as bad weather or a labor disruption, which could affect product flow. In addition, slower speeds can trigger changes in ordering, production, and scheduling as companies adjust to filling any holes in inventory if the goods are still on the water rather than in a DC or with their customer.
Offsetting the impact
NCR Corp., a global technology company based in Duluth, Ga., attempts to pre-position its inventory whenever practicable to mitigate the impact of slow-steaming. Michael Chandler, NCR's vice president, customer fulfillment-global operations, said the company, which generally builds to order and not to stock, will pre-build automated teller machines in Asia prior to the placement of a purchase order and have them shipped to the company's Atlanta warehouse so they are available when the customer wants them. NCR's longstanding customer relationships allay any concerns it will be left holding the bag prior to the signing of a formal order agreement, Chandler said.
To offset the impact of slow-steaming, NCR will sometimes intercept shipments arriving on the West Coast before they can be trans-loaded to a railhead and have them moved inland by truck for faster delivery. The company will, at times, also instruct its 3PLs to handle the truck delivery direct to customers. But both options are costlier than shipping inland by rail, and the latter raises visibility and security issues because it could compromise NCR's product tracking capabilities, Chandler said. In rare instances, Chandler said NCR will have to ship a machine to its destination by air, the most expensive alternative of all.
As much as NCR tries to mitigate the effects of slow-steaming, there will always be pockets of vulnerability, according to Chandler. "We have to take an inventory risk somewhere in the supply chain," he said.
Mike Orr, senior vice president, operations and logistics for vehicle parts giant Genuine Parts Co., said his company has yet to experience any adverse impact on its business as a result of slow-steaming. Yet Orr is more concerned about the future than the present. "We ... execute to 'high velocity' flow through our supply chain," he said in an e-mailed statement. "Having a key link intentionally slow down is a concern."
Much ado about nothing?
Not everyone is worried, however. Spencer of IMS Worldwide said businesses flooded their pipelines with inventory during a six- to nine-month period in 2010 in reaction to the slower speeds. The inventory backfill has long been completed, and networks now are "in equilibrium," he said.
Mark Holifield, senior vice president of supply chain for The Home Depot Inc., said he pays little heed to steaming speeds because ocean freight is inherently slow and a couple of days of voyage variability mean nothing.
"Predictability and consistency is more important than speed," he said, adding that slow-steaming is acceptable "as long as we can count on [adherence to] the published schedule."
Carriers, for their part, believe slow-steaming can improve reliability by introducing more vessels and adding frequencies to offset the longer voyage times. "With slow-steaming should come better scheduling reliability," William E. Woodhour, senior vice president and North American area sales manager for Maersk, said at the Atlanta conference in February.
Chandler of NCR disputes that claim, saying there have been times when his company was given a specific sailing schedule prior to the vessel's departure, only to be notified of a change in voyage times once the freight was on the water.
"From my view, it's a moving target," he said, referring to schedule commitments. "We are getting surprised. It's not an every-week surprise, but it is happening."
Ironically, carriers are discovering that slow-steaming increases their operating costs because the fuel savings are more than offset by the higher costs of operating a longer "string" of vessels. The roundtrip cost of operating a string of seven 8,500 twenty-foot equivalent unit (TEU) containerships steaming at 13 knots in the U.S. West Coast-Far East Trade is higher than operating a string of five ships in the same trade steaming at 19 knots, according to data from Paris-based advisory firm Alphaliner.
With slow-steaming now a fact of life, companies are likely to at least consider changes in their inventory positioning. Tim Feemster, senior vice president and director of global logistics and supply chain consultancy at Dallas-based real estate giant Grubb & Ellis Co., said companies need to look harder than ever at multi-sourcing some of their products and bringing production closer to the goods' end markets.
Prince predicted that companies will adopt an inventory bifurcation strategy, with higher-value Asian-made goods entering on the West Coast and lower-value commodities heading to the East, where the longer transit times don't have as much of an impact on inventory obsolescence.
Carriers may even look at launching premium services at faster speeds, which, of course, would come with higher rates. "You have to segment your market and focus faster speeds on customers who want it," said Woodhour of Maersk.
Feemster said it's possible that the marketplace would welcome an expedited form of liner service, noting that railroads and motor carriers have successfully launched similar services in recent years. "The trouble is, we haven't seen the demand for it up to now," he said.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."