Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
When a Utah farmer named Chester Robert England decided soon after World War I that there had to be a better way to make a living, he bought a Model T truck and started hauling milk in the morning for a local dairy, then produce in the afternoon from farms to market.
Over the decades, England's two sons, their two sons, and then their six sons, joined the family business. After 91 years, Salt Lake City-based C.R. England Inc. has become one of the most established and successful refrigerated truckers in the land.
Yet Dean England, president of the privately held company and one of the third generation of Englands to work in the business, is under no illusions of how his grandfather would have fared if he began in 2011.
"Could he do it today?" England asks rhetorically. Then he answers: "I don't know. It might not work." England has three sons employed at the company.
Nearly 15 years after C.R. England got started, Earl Sr. and Lillian Congdon founded a Virginia trucking company with a lone rig hauling goods between Richmond and Norfolk. After Earl Sr. died in 1950, Lillian Congdon took over the company, joined by their two sons. In 1998, David S. Congdon, grandson of the founders, became president. He would eventually add the CEO title. His father, Earl, remains executive chairman of the board.
Today, less-than-truckload (LTL) carrier Old Dominion Freight Line Inc. is arguably the country's most successful trucking company and is completing one of the best years in its 77-year history. Yet as he surveys the landscape, David Congdon acknowledges how hard it would be for a new entrant to even begin replicating Old Dominion's network of 216 service centers in the lower 48 states.
"It would be relatively impossible today to start up an LTL company and build a network like we have," he says. "It takes a lot of time and capital."
Congdon is somewhat pessimistic about the future for the next generation of truckers. "I'm not sure I would encourage my children to start a trucking business," says Congdon, who nonetheless has two sons-in-law, a niece, and two nephews working for Thomasville, N.C.-based Old Dominion.
Ready to hang it up
The thousands of truckers that work the nation's roads each day likely share the sentiments of England and Congdon. Truckers today face a witch's brew of challenges: escalating asset inflation, higher insurance premiums, a looming driver shortage, increasing government regulations, volatile diesel fuel prices that as of mid-November had hit $4 a gallon, and difficulties gaining access to credit. Freight rates, though rising, are for many carriers just covering these higher costs. Faced with poor prospects for profitability, truckers are fleeing the market, and a generation of potential entrepreneurs is being deterred from entering an industry that has historically thrived on entrepreneurial activity.
A third-quarter 2011 survey by mergers and acquisitions advisory firm Transport Capital Partners (TCP) found that 11.8 percent of fleets would consider leaving the industry in the next six months if volumes don't increase. About 20 percent of smaller fleets—those with annual revenues of less than $25 million—would also consider exiting if business fails to improve during that time frame, according to the survey.
In addition, 28 percent of truckers surveyed are considering selling out in the next 18 months if conditions don't improve, the survey found. That's the highest total percentage since the survey began almost three years ago. Nearly 40 percent of smaller carriers are weighing an exit, compared with 23 percent of the larger carriers, TCP said.
Ben Gordon, managing director of BG Strategic Advisors, a Palm Beach, Fla.-based company specializing in logistics mergers and acquisitions, says his firm is working overtime in large part fielding inquiries from trucking companies interested in exploring a potential sale. As a result, "we expect to double our deal activity in 2012," he says.
"It just isn't fun anymore"
Ironically, smaller truckers are more optimistic than their larger brethren—and by a wide margin—about gains in freight volumes. Lana R. Batts, a long-time trucking executive and now a partner at TCP, says smaller carriers are more frustrated with higher costs and bureaucratic red tape than they are heartened by a rebound in freight demand. "In essence, it just isn't any fun anymore," she said in a statement.
Many trucking executives started their companies in the 1980s in the wake of trucking deregulation and have no interest in "relearning" the business at this point in their lives, Batts said in an e-mail to DC Velocity. Their children have no desire to inherit a business where the risks have become so high and the potential returns so small, she added.
If these trends play out, they will have implications that go beyond a particular bloodline, Batts warned. "The desire to leave ... will significantly change the face of the industry as well as the business models that depend upon smaller carriers providing hard assets," she said. It is estimated that 93 percent of all U.S. truck fleets operate seven trucks or less, with many of those being one-person, one-rig owner operators that drive under contract for larger fleets.
High-cost wheels
Todd Spencer, executive vice president of the Owner-Operators Independent Drivers Association, says the number of independents leaving the business is growing at "greater numbers than we've seen in the past." The association did not have data to quantify that claim.
For independents as well as for larger fleets, the biggest hit is the cost of the rig itself. Since 2001, the cost of a Class 8 tractor has risen to $124,000 from $84,000, according to data from investment firm BB&T Capital Markets. In addition, late-model used trucks—rigs built between 2007 and 2010—are in short supply. Today, there are between 350,000 and 400,000 fewer late-model used trucks available than at nearly any time in the past 15 years, the firm said.
The escalating cost of new trucks and the shortage of less-expensive rigs are putting severe pressure on independents that lack the economies of scale of larger, multi-unit fleets. In the past, about half of all owner-operators would buy new trucks as part of a typical business cycle, Spencer says. Today, that number has dwindled to about one-quarter, he adds.
Spencer acknowledges that today's rigs are better built, with longer life spans that don't require as much turnover as in the past. However, he says most of the decline is attributed to the rising tab for new trucks, which is making it harder for independents to swallow. Complying with federal engine emissions standards mandated by the Environmental Protection Agency alone contributes about $10,000 to the cost of a new truck, he says.
Environmental compliance costs are just one of several government mandates that have hit truckers' pocketbooks. Others include CSA 2010, the new driver safety grading initiative; potential changes to drivers' hours-of-service regulations that could force truckers to add more rigs and drivers to their fleets; and requirements for drivers to install electronic recorders in each vehicle to monitor drivers' compliance with hours-of-service requirements. The latter two initiatives are, or have been, subject to legal challenges by the industry.
"So much of the risk right now is coming from government regulations making life miserable for our business," says England.
No going back
Compounding the industry's angst are the accompanying costs of state regulations, as well as the proliferation of class-action lawsuits brought by plaintiffs' attorneys seeking heavy monetary damages in the wake of truck-related accidents. England says his company faces major liability issues in California, where its footprint is "two to three times larger" than in any other state.
England is confident that his company will work through the treacherous road ahead. But his optimism is leavened by the knowledge that the industry will never again be what it once was.
"We are going to find ways to be successful, no matter what," he says. "But is it going to be as much fun as it used to be? Probably not."
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."