Peter Bradley is an award-winning career journalist with more than three decades of experience in both newspapers and national business magazines. His credentials include seven years as the transportation and supply chain editor at Purchasing Magazine and six years as the chief editor of Logistics Management.
The yard of a large and busy distribution operation may seem a chaotic place, with trucks entering and leaving, yard jockeys whisking trailers to and from dock doors, and all of it happening rapidly and with virtually no break in the action.
Keeping track of all that movement, and keeping track of every trailer and the valuable inventory it holds, can in fact be daunting. But the evolution of yard management systems (YMS) and real-time location systems (RTLS) has gone a long way toward providing DC managers with greater visibility and control of the yard. Put to use, the tools can lead to greater productivity and efficiency in yard operations. Managing trailers efficiently means managing the inventory they hold efficiently, and that benefits operations inside the DC and indeed across the supply chain.
Daunting as the yard management challenge may be, it appears the stakes may be about to get higher. Dwight Klappich, an analyst for the research firm Gartner Inc., believes that both regulatory and operational pressures are likely to make efficient yard management even more important in the future. For instance, if pending changes to hours-of-service regulations curtail truck drivers' working hours, truckers will insist that customers get their drivers in and out of DCs as quickly as possible. They may even start penalizing customers who hold drivers and equipment too long, he warns.
Enhanced efficiency
Yard management systems are designed to address these kinds of inefficiencies. They can provide DC managers with real-time information on trailers, help manage the flow of trailers to and from the correct dock doors—inbound or outbound—and ensure that trailers are moved in and out of the gates more efficiently.
David Phillips, director of sales engineering for the Americas and Asia/Pacific for Zebra Technologies, says that a yard management system is fundamentally an execution management tool for yard activity. Among other functions, the software can oversee both door and gate management, which can be manual, semi-automated, or automated. These systems can also generate move requests, again either manually or automatically, based on conditions at dock doors or trailer status.
The development of RTLS linked to the YMS adds to that efficiency by providing managers with data on the precise location of all trailers in the yard at all times. This technology, which automates the data collection and entry processes, virtually eliminates not only lag time but also the potential for human error.
RTLS comes in a variety of forms. For instance, Zebra's yard management suite incorporates the company's WhereNet RTLS technology, based on the ISO 24730 interface protocol. (That protocol aims to encourage interoperability among RTLS systems.) It is a wireless system that uses a local area network for location and messaging. It can integrate with either passive- or active-tag RFID systems.
The RTLS offered by Pinc Solutions makes use of passive RFID tags and readers with global positioning system capabilities mounted in yard trucks. The system can use RFID tags already installed on trailers, or if a trailer does not have a tag, one can be mounted on a trailer with a magnet at the guard gate, says Dr. Aleks Gollu, chief technology officer and a founder of the company.
The companies most likely to benefit from an RTLS system, according to Phillips, are high-volume operations—those managing 750 or more trailers and 400 to 500 gate transactions daily. By contrast, a YMS on its own can pay off at facilities with a couple hundred trailer slots, he adds.
As for specific benefits offered by the combined technologies, the biggest gains are likely to come from a reduction in labor, Gollu says. An RFID-enabled RTLS linked to the YMS allows a driver to jump to 12 moves an hour from an average of five by reducing the time drivers spend getting instructions and searching for trailers. "That's saved customers a lot of money," he says. "Spotting costs are $40 to $50 an hour [per driver]. If you have a large yard, that's a huge savings."
Phillips says Zebra customers have seen similar benefits. "Where we see most customers pick up ROI is in the switchers—equipment and labor—and subsequently dispatching. We see a reduction of 30 to 50 percent in the number of switchers and switch cabs."
The system also speeds up processing at the gate, he says, allowing reductions of 25 to 30 percent in gate personnel. Overall, he says, the system helps eliminate manual procedures, cutting processing times nearly in half. "With sites that have 1,200 trailers, that's a tremendous benefit," he says.
Perhaps more important, users are tracking every trailer every day, allowing better management of the inventory in the yard. That becomes particularly important for trailers carrying perishable goods. These RTLS-enabled yard management systems, for instance, can alert managers to refrigerated trailers waiting to be unloaded.
Beyond asset tracking
As important as this type of asset tracking may be, at least one observer believes that YMS and RTLS have the potential to do much more. Klappich of Gartner says that savvy companies are finding ways to use the technology to improve overall inventory performance. "We are starting to see innovative companies use the yard as an extension of the warehouse," he reports. In particular, he says, they're using information provided by these systems to help boost inventory velocity, throughput, and cycle times.
"One of the things we've seen [in an annual Gartner study] is that efficiency and productivity are at the top of the priority list, even beating out cost," Klappich says. "Most people think of labor productivity first, and of course, that's important. But we're also thinking about inventory efficiency, and that gets to things like throughput and cycle time issues. Inventory that is sitting is not efficient. Minimizing the time it sits can have a huge impact on the financials of an organization."
Gollu adds that yard management systems also allow users to collaborate across organizations in an effort to improve inventory management. For example, he says, when a food manufacturer ships to a grocer's DC, a typical move includes substantial idle time. "If a trailer is idling for 12 to 14 hours at the source and the same at the destination, that's a day's worth of inventory we could take out," he argues.
"Why do they sit in the yard so long? Typically, companies build in a lot of slack. If you have real-time accurate data [shared among shipper, carrier, and receiver] on when a trailer started loading, when it left the facility, and you know the drive time, then you will know when it will arrive and can unload quickly and release it for the next shipment," he says. "You can take a half day out of the order cycle."
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."