While the kinks are being worked out of the EU's new cargo security system, here are some precautions U.S. exporters can take to avoid holdups and delays.
Contributing Editor Toby Gooley is a writer and editor specializing in supply chain, logistics, and material handling, and a lecturer at MIT's Center for Transportation & Logistics. She previously was Senior Editor at DC VELOCITY and Editor of DCV's sister publication, CSCMP's Supply Chain Quarterly. Prior to joining AGiLE Business Media in 2007, she spent 20 years at Logistics Management magazine as Managing Editor and Senior Editor covering international trade and transportation. Prior to that she was an export traffic manager for 10 years. She holds a B.A. in Asian Studies from Cornell University.
In January, when the European Union (EU) began enforcing cargo security rules requiring advance notification of shipment details for imports, European importers were up in arms. An article in a European trade publication accused customs authorities of "creating supply chain chaos." The Shippers' Voice, an independent information pOréal, reported that some ocean carriers were asking for freight data five days prior to loading on board a ship, even though the EU requires it only 24 hours in advance. The group quoted an importer who said that one carrier had demanded the information, including the container number and seal, before that carrier had even delivered an empty container to the supplier for loading. "I guess we're supposed to make up the container numbers!" the unidentified importer said.
Things have settled down since then, and at this point, shippers, carriers, freight forwarders, and customs brokers appear to have worked out most of the kinks in the new system. Still, there are some details U.S. exporters that ship goods to Europe should be aware of as well as some things they can do to ensure their shipments aren't held up on the other side of the Atlantic.
Like 10+2, only more so
The advance filing requirement that ruffled so many feathers is part of the EU's Import Control System (ICS). ICS allows customs authorities to electronically review and conduct risk analyses of Entry Summary Declarations (ENS) before goods arrive in EU member countries by air, sea, or land. The ENS does not reflect the goods' monetary value and does not replace import declarations that are used for assessing duties.
Europe's system has two "striking differences" from the similar Importer Security Filing program (known informally as "10+2") in the United States, says Caroline Gubbi, business development and compliance executive for the international logistics company BDP International. "First and most important, the filing under the European security rules must be done by the carrier, which has sole responsibility for it," says the Antwerp, Belgium-based compliance expert. (Another party may do the filing, but only with the carrier's knowledge and consent.) In the United States, the importer and the carrier file. Another difference is that the ENS requires 22 data elements—considerably more than the 12 required for the ISF. (See sidebar for a list of the required ENS data and filing deadlines by mode.)
Many of the 22 elements are familiar to U.S. shippers. "These pieces of data are, for the most part, the same data elements required for the mandatory Electronic Export Information (EEI) filed with the Census Bureau," says John Little, BDP International's director of compliance. The time frames for the EEI filing are the same as those required under the EU regulation, he adds.
But some information is new or somewhat different than before. For instance, the validated Economic Operators Registration and Identification (EORI), a unique number assigned to importers and exporters in the EU that must be shown on the entry summary, is "information that had not been provided in the past by any party," Little says.
Another change: In the past, exporters and forwarders did not have to provide a Harmonized Tariff System (HTS) code for a commodity unless the shipment was valued at $2,500 or more, says Paul King, U.S.-based vice president, product management–airfreight for Schenker Inc., a global freight forwarder and third-party logistics (3PL) company. Now, the HTS requirement is mandatory for all shipments, he notes.
Exporters should also be aware that such vague terms as "freight consolidation," "general cargo," or "parts" are no longer acceptable, Gubbi adds. She encourages shippers to consider adding more detail to product descriptions on their commercial invoices if the description is not specific. However, she concedes, "this might pose challenges to shippers with limited systems capability or restrictions on the length of product descriptions in their legacy systems."
Who's responsible?
Implementing ICS, which applies to all modes of transportation, has largely been smooth sailing. Schenker's King says his company had to make some IT investments to enable it to feed the 22 elements to the carrier and to ensure timely submission, and the airlines themselves had to make similar investments in order to feed the data to European customs, he says. For the most part, though, "this is data that we were already collecting and entering [into operational systems] on the day a shipment was received."
Yet there have been some bumps in the road. For one thing, Gubbi says, the ENS legislation does not specify which party must pay the filing fee to the carrier. Nor is it clear under which international sales term the ENS filing fee falls, Gubbi says. "So, for example, [the fee] cannot be referred to as an FOB (Free on Board) charge," she says.
To avoid confusion, she suggests that the shipper and its European customer agree in advance who will pay the ENS filing fee to the carrier.
A potential source of disagreement between shipper and carrier is the EORI—or to be precise, whether the number is required for an ENS filing. The wording of the EU regulations indicates that the ENS can still be accepted if the EORI numbers are not available. However, some ocean carriers have said they will not accept the ENS data if the EORIs are not included, Little notes.
Another area where carriers and shippers may not see eye to eye is the cutoff time for freight data submissions. Although the data are required 24 hours before loading, some carriers have been requiring the exporter to provide the information 48 hours to four days in advance to give them enough time to process and submit it to European customs authorities, says Sheila Hewitt, vice president of the 3PL Transplace's international arm. "In some cases, shippers have difficulty communicating that information because they have not yet loaded the materials into a container, making a tight window for them to get it to the ocean carrier in time," she observes.
What if the U.S. exporter cannot provide all the necessary information? "We have a list of required information. If any were missing, including one of the mandatory elements, our operating system alerts us, and we have to collect and enter the necessary data before we can proceed," King says. "It's highly unlikely a shipment would get through with missing data; if this happened and the carriers were unable to file with EU customs, then it could result in delays or penalties."
The direct responsibility for filing lies with the carrier, so—depending on the issue, King emphasizes—the carrier, shipper, or forwarder may be liable for any penalties. In some circumstances, carriers could elect to pass those penalties on to customers.
One of the best ways to ensure compliance with the EU's Import Control System, says Hewitt, is to put systems in place to monitor the filing of the data. She suggests that exporters to Europe apply the same kinds of controls their import colleagues use for ISF compliance: early deadlines for having complete filing data in hand, a system for notifying the responsible parties when a deadline draws near or is missed, and a policy of holding back shipments with incomplete data elements lest the customer incur fines.
And, although it may sound like a cliché, communication really is key to assuring compliance. Exporters should work with their ocean and air carriers, non-vessel operating common carriers, and international freight forwarders to make sure all parties are clear on all deadlines for submitting data. Otherwise, Hewitt says, they run the risk of having their cargo held back or getting hit with penalties and additional charges.
And you thought 10+2 was a lot ...
The European Union's Import Control System requires carriers to file an Entry Summary Declaration (ENS) containing 22 data elements prior to a shipment's arrival at the point of entry. They include:
Seller/consignor (Economic Operators Registration and Identification [EORI] number)
Buyer/consignee (EORI number)
House bill of lading number
Master bill of lading number
Carrier
Person entering the filing
Notification party
Country of origin
At least the first four digits of the EU Commodity Harmonized Tariff Schedule (HTS) number
Loading location
First EU port of entry
Description of goods
Packaging type code
Number of packages
Shipment marks and numbers
Container number
Container seal number
Gross weight in kilos
U.N. Dangerous Goods code
Transportation method of payment code
Arrival date at first EU port
Declaration date
The deadlines for filing these data vary by mode of transport.
Maritime:
Containerized ocean transport: 24 hours before loading at the port of departure
Non-containerized ocean transport: four hours before arrival at the first EU port of entry
Short-sea transport: two hours before arrival at the first port of entry
Air:
Long haul (more than four hours): four hours before arrival at first airport of entry
Short haul (less than four hours): at takeoff
Road:
One hour before arrival at the customs office of entry
Rail:
Two hours before arrival at the customs office of entry
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."