Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
If the numbers pouring forth from various sources are any indication, the great inventory rebuild of 2009-2010, which fueled the nation's economic recovery, could be coming to an end.
The latest indication of an inventory slowdown came today with the release of a monthly index that monitors truck drivers' diesel fuel purchases. That measure, the Ceridian-UCLA Pulse of Commerce Index (PCI), showed a sequential decline of 0.9 percent in May, following a 0.5-percent drop in April. The index, which tracks drivers' fuel card swipes as they transport raw materials as well as intermediate and finished goods to businesses and consumers, has declined in every month this year except March and has fallen in eight of the past 10 months.
Ed Leamer, an economist at UCLA's Anderson School of Management who directs the report in conjunction with payroll giant Ceridian Corp., said in a statement that the economic recovery started in July 2009 but lasted only until the following June. Since then, he said, the economy has "been idling, not powering forward."
One bright spot, Leamer said, is that the May results were about equal with May 2010, the strongest month of last year. "Nevertheless, the [May 2011 index] showed no growth, and this is another indication that the economy is stuck in neutral," he said.
Craig Manson, senior vice president at Ceridian, said the 2009-10 recovery was sparked by a rapid replenishment of inventories as companies rebuilt stocks that had been pared sharply during the recession. Restocking activity has now moderated to normal levels, but with the depressed construction and housing industries unable to offset the slowdown in inventory building, the economy has effectively stalled, Manson said. The index's authors have not made any forecasts for the rest of the year, but they don't expect a return to recessionary conditions, he added.
Little relief in sight
The impact of inventory contraction is also reflected in a sobering May 31 report from New York City transport investment firm Wolfe Trahan. In the report, the firm said its prediction several months ago of just 1 percent "freight GDP" growth—which would be about half of even the most downbeat projections for overall GDP growth this year—"no longer feels quite so unrealistic."
The firm, co-run by long-time transport analyst Ed Wolfe, wrote that shipping volumes in 2010 were stimulated by "faster inventory turns" as shippers scrambled to move goods to market and replenish depleted stocks. However, the oil price spike that began late last year has since compelled shippers to cut transportation costs and preserve inventory, the firm said. With an inventory slowdown turning into a potential "headwind" for volumes sometime this year, Wolfe Trahan expects traffic flows to decelerate on a year-over-year basis.
Shippers shouldn't expect much relief on the pricing front either, according to a first-quarter shipper survey conducted by the firm. Shippers polled said they expect a 9-percent increase in their 2011 shipping budgets over 2010, with fuel surcharges accounting for half of that increase. The same poll in the fourth quarter had shippers projecting a 6.5-percent year-over-year increase.
A monthly index published by freight audit and payment firm Cass Information Systems Inc. showed a 0.2-percent decline in May shipments over April figures, as orders and shipments of durable goods flattened out. Year-over-year shipment growth stood at 9.6 percent in May, down sharply from the 12.3-percent year-over-year gains reported in April, said Cass. The Bridgeton, Mo.-based firm bases the index on the expenditures and shipments of 400 clients.
Roslyn Wilson, author of the Cass report as well as the annual "State of Logistics" report to be released next week in Washington, D.C., said retailers concerned about the impact of high unemployment and rising food and fuel costs on consumer demand for finished goods have grown increasingly cautious about inventory restocking. That, in turn, has depressed supplier activity and has caused a downshift in new orders, Wilson said. She expects this sluggish pattern to persist for the rest of the year.
While shipping costs have risen, they are not high enough to be a deterrent to shipping, Wilson added. One grain of good news for shippers is that slowing activity has eased the demand for truckload capacity. "I have observed capacity tightening in the truckload market, but still not to where finding capacity is a problem," she said.
Holding out hope
To be sure, not everyone sees the current numbers as the start of something bad. Ben Cubitt, senior vice president of consulting and engineering at Frisco, Texas-based third-party logistics service provider Transplace, said his customers are providing mixed to favorable responses when asked about economic activity. Some say they're doing very well and staying busy, while others report steady conditions, with a dip in activity followed by a rebound to normalized levels, Cubitt said.
"Most seem to say things are about level—that they are not growing much, but not retreating either," Cubitt said.
In a mid-May survey of 500 shippers, Morgan Stanley & Co. said respondents still reported "robust volume growth," as well as tightening truck capacity and significant year-over-year rate increases. The firm said that orders continued to outpace inventory, suggesting that "inventory restocking could offer another source of upside throughout the year, but is not imminent."
The Institute for Supply Management's widely followed monthly manufacturing report showed a plunge in new orders in May and a five percentage point drop in manufacturer inventories. Inventory being held by customers remained "too low" for the 26th consecutive month, the May report said.
Bradley J. Holcomb, chair of the manufacturing report, said the decline in manufacturer inventories reflects how quickly producers are adjusting their inventories to meet fluctuating demand. "I am seeing that myself at my own company," said Holcomb, whose main job is serving as chief procurement officer at dairy giant Dean Foods.
Holcomb also said customer inventories remain especially lean as retailers shy away from adding to stocks for fear of getting stuck with surplus goods vulnerable to obsolescence. "Retailers have a wait-and-see attitude," he said in an interview. "They are holding back and keeping a tight rein on inventories."
For everyone in the supply chain, the biggest current problem is the persistent rise in raw materials and commodity costs, Holcomb said. One bright spot in May was that the "prices" component of the index declined by nine percentage points from April, indicating a possible moderation in input costs, he said.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."