Shifting production to Latin America sounds like a can't-miss for companies looking to boost speed to market. Unfortunately, it's not as simple as it sounds.
James Cooke is a principal analyst with Nucleus Research in Boston, covering supply chain planning software. He was previously the editor of CSCMP?s Supply Chain Quarterly and a staff writer for DC Velocity.
Companies that engage in "near shoring"—manufacturing in countries that are close to target markets—may think they have it made. After all, they've cut transit times, reduced transportation costs, and improved their products' speed to market. But those that shift production from Asia to Latin America will find there's more to the story. While the distances may be less daunting, they're likely to confront a whole new set of transportation challenges.
For starters, there's infrastructure. Few Central and South American countries boast the kind of transportation infrastructure found in the United States. That means that with some exceptions (like Mexico or Colombia, where manufacturing sometimes takes place in the country's interior), a company looking to locate a plant in Latin America will likely find its options limited to sites near an airport or seaport.
Another potential complication is access to suppliers. While companies that offshore operations to China have little difficulty finding domestic sources of parts and materials, that's not the case in most of Latin America. In order to run an assembly operation in that part of the world, a company will most likely have to bring in parts and components via ocean.
Despite these obstacles, Latin American countries continue to generate interest from companies interested in pursuing the near-shoring option. Four nations in particular are drawing attention these days: Mexico, Costa Rica, Honduras, and Brazil. What follows is a capsule look at the transportation climate in each of these countries.
Mexico. If it weren't for the country's ongoing drug war, Mexico would be the site of choice for virtually every company contemplating near shoring. There are a number of reasons for that. To begin with, there's proximity. Because Mexico borders the United States, it offers the shortest transit times of any Latin American country. Plus, exporters have the option of using trucks, rather than steamship lines, for U.S.-bound shipments. In addition, Mexico offers a trained work force, with skills acquired during decades of maquiladora manufacturing. On top of that, the North American Free Trade Agreement (NAFTA) has virtually eliminated trade barriers.
As for inbound transportation options, companies bringing materials into Mexico from Asia typically use the Port of Lázaro Cárdenas. Located on the country's Pacific coast, Lázaro Cárdenas can accommodate large containerships. With inbound shipments from Europe, companies typically use Veracruz, Mexico's oldest and largest port.
Export shipments, by contrast, typically move north by truck (the one exception being shipments of cars, which generally are moved via rail). For the most part, Mexican truckers are still mom and pop enterprises, although many have formed relationships with major U.S. motor carriers and third-party logistics service companies.
Companies looking to hire truckers in Mexico should be aware that practices differ south of the border, says Paul M. Karon, president of The Entrada Group, which helps clients set up manufacturing operations in Mexico. For example, he says, they can't assume the carrier will provide insurance coverage for their cargo. "None of the [Mexican] trucking companies carry insurance," he says. "You have to make sure that the shipment is insured door to door."
At the moment, Mexican truckers haul cargo only as far as the U.S. border, where they interchange trailers with U.S. carriers for delivery to destinations in the United States. That's because Mexican motor carriers are prohibited from operating in the United States beyond a 25-mile commercial zone along the border. A tentative deal announced by President Barack Obama and Mexican President Felipe Calderón in March would change all that, allowing Mexican truckers to operate deeper into U.S. commerce. But most experts believe that even if the ban is lifted, the practice of swapping trailers at the border will continue for the foreseeable future. "We're not banking on overcoming that restriction anytime soon," says Chad Spence, a director in the enterprise improvement practice at the consulting firm AlixPartners LLP.
Costa Rica. Costa Rica's highly educated work force has proved a powerful draw for makers of electronics and medical devices, prompting a number of manufacturers to shift operations from Puerto Rico to this Central American nation.
As for transportation options, the country has a major port, Puerto Limón, on the Atlantic Coast as well as a smaller port, Puerto Caldera, on the Pacific side.
Karon says that companies manufacturing in Costa Rica generally set up shop within 10 miles of the airport in San José, the country's capital. That's because most of them are makers of high-value products, which typically ship their goods via air freight rather than ocean, as is common in other Central American countries.
Honduras. Low labor costs have attracted a number of apparel makers to Honduras. And easy access by water has only added to this nation's appeal. The country boasts the only deep-water harbor in Central America, the Port of Puerto Cortés. "The logistics are good in Honduras, if you can live with moving your product by boat," says Karon.
Most of the manufacturers that do business in Honduras set up plants near Puerto Cortés and truck their finished goods to the port. In many cases, they don't even have to go out and find their own truckers. Typically, major steamship lines have relationships with trucking companies to handle the freight movement to the port, explains Guillermo Coindet, a lecturer in logistics at UNITEC (Universidad Tecnológica Centroamericana), a university in the Honduran capital of Tegucigalpa.
Brazil. Because of the country's protectionist laws, most of the foreign-owned plants in Brazil produce goods strictly for domestic consumption. Still, Brazil has considerable promise for near shoring. For one thing, unlike other Latin American nations, it offers an abundance of domestic sources of raw materials and parts. For another, Brazil is much closer to the United States by ocean than, say, China. "From Brazil, it's 8,000 miles to the United States [by sea] versus 12,000 miles from China," says Harry Moser, founder of the Reshoring Initiative, a non-profit group that promotes near shoring.
Brazil's railroads are used mostly to haul commodities, minerals, and agricultural products, making trucking the default choice for companies looking to move goods to one of the seaports on Brazil's Atlantic coast.
But trucking in Brazil presents some challenges, says Carlos Thome, a vice president with AlixPartners. Individual states within Brazil tax truckers at different rates, and the government imposes onerous insurance regulations on cargo shipments, he says. Plus, some truckers will refuse to move shipments at night for fear of hijacking.
On the plus side, shippers don't have worry about sudden rate hikes due to a spike in fuel prices. "Petrobras [the government-owned energy monopoly] controls the price of diesel, so you don't see fluctuations or fuel surcharges like in Europe or the United States," Thome says. (For more on Brazil, see "The rocky road to Rio: What shippers need to know about doing business in Brazil.")
The challenges don't necessarily end once a shipment reaches a port. It's not uncommon for shippers to encounter transit delays due to port congestion, a byproduct of Brazil's thriving export trade. "These ports are saturated in terms of capacity because export movements have doubled," says Thome.
Time to market
In the end, of course, transportation is just one of many factors companies consider when weighing the near-shoring decision. Taxes, wage rates, labor availability, tariffs, and duties all play a role as well.
Nonetheless, the prospect of slashing time to market and reducing the amount of overall inventory in the supply chain pipeline holds undeniable appeal for corporate decision makers. "Companies are looking at near shoring because of speed to market," says Karon. "Being closer to the U.S. market is the number one reason to be in Latin America as opposed to Asia."
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."