Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Shippers and freight brokers have dodged a bullet, escaping a burden that could have wreaked havoc with their operations and potentially threatened the livelihood of some small to mid-sized truckers.
In early March, three truck trade associations reached a mediated settlement with the Federal Motor Carrier Safety Administration (FMCSA), the agency overseeing the newly minted CSA 2010 truck safety program, over the CSA methodology used to measure trucker performance. Under the settlement, which went into effect March 25, FMCSA agreed to state on its website that carrier data displayed in the agency's "Safety Measurement System"—the mechanism used to rate carrier performance—should not be used to "draw conclusions about a carrier's overall safety condition."
The agency added that unless a motor carrier in the system has received an "unsatisfactory" rating or has been ordered by FMCSA to discontinue operations, the carrier is "authorized to operate on the nation's roadways." Data collected as part of the CSA (Compliance, Safety, Accountability) program are made public on a monthly basis.
The regulatory legalese has real-world impact, according to attorneys representing shippers, brokers, and truckers. They claim that the FMCSA has clarified that it is the only entity authorized to rule if a trucker is safe to operate on U.S. roads. By extension, the attorneys argue, the agency has acknowledged that shippers or freight brokers should not have to interpret safety data to determine a carrier's fitness, and that a shipper's or broker's responsibility extends only as far as hiring an FMCSA-authorized carrier to move its goods.
Prior to the settlement, CSA had left unclear which party was actually responsible for weighing a carrier's safety record, attorneys argued. Henry E. Seaton, a Vienna, Va.-based attorney representing truckers and brokers, said the FMCSA, by its murky language, had effectively "created a new duty for shippers and brokers to credential carriers" for safety purposes.
Nasty ripple effect
This scenario was bound to create a nasty ripple effect for the industry, Seaton and other attorneys said. Worried about opening themselves up to liability and potential litigation if a carrier they have chosen is involved in an accident, shippers and brokers would shy away from truckers that might have been cited for a single safety infraction, even if they never received an "unsatisfactory" rating under CSA. In turn, small to mid-sized truckers that depend on a handful of shippers or brokers for their livelihood would find themselves effectively "blackballed" and, bereft of revenue, forced out of business.
The only winners, Seaton said, would be plaintiffs' attorneys looking to probe the deep pockets of shippers and brokers, citing the legal concept of "vicarious liability" under which shippers and brokers could be held responsible for the actions of a carrier they have hired, even if the carrier was not on their payroll and had a clean safety record at the time the shipper or broker performed due diligence. C.H. Robinson Worldwide Inc., the nation's largest broker, is embroiled in
a long-running lawsuit that pivots on the "vicarious liability" issue; so far, the case is not progressing well for the broker.
Formally rolled out in late November, CSA as originally constructed became "an early Christmas present for the plaintiffs bar," Seaton told the Transportation and Logistics Council's annual meeting in early April in St. Louis.
FMCSA final authority on safety
Industry executives hailed the agreement, saying the new language from FMCSA reinforces the agency's statutory authority over highway safety and affirms the power of federal law to pre-empt any authority asserted by the states.
"The broker and shipper communities have been concerned that CSA 2010 would be misconstrued by courts, and exploited by the plaintiffs' bar, as setting forth a "vicarious liability' litmus test for shippers and brokers in their carrier selection process," said Matthew J. Jewell, executive vice president and chief legal officer for Forward Air Inc., which provides time-definite surface transportation and related logistics services to the North American air-freight and expedited LTL market. "This settlement reconfirms that the FMCSA is the final and only arbiter of which motor carriers are authorized to operate over our roadways. That duty does not fall to shippers and brokers."
"Prior to this settlement, CSA had confused shippers and brokers over their duties in carrier selection under federal law," said Tom Sanderson, president of Transplace, a Dallas-based third-party logistics service provider. The FMCSA has "affirmed that shippers and brokers fulfill their duty of due diligence by confirming that the carrier is authorized by the agency and has sufficient insurance coverage."
Jan Skouby, director of motor carrier services at the Missouri Department of Transportation, acknowledged that CSA implementation was "a work in progress." But she defended the program as a way to proactively reduce the risk of truck-related accidents and fatalities by weeding out sub-standard carriers and drivers.
Skouby said truckers that are permitted in Missouri tell her they benefit by having the ability to track their performance data each month. Highway fatalities in Missouri are at their lowest levels since 1949, but Skouby said they remain too high to suit her.
Skouby urged shippers, carriers, and brokers to "engage your state and local representatives and make the program really work."
Seaton and other defendants' attorneys claim they support any program that makes roads safer by eliminating the so-called bad actors. However, they argue that a criterion other than a "thumbs-up, thumbs down" vote from the FMCSA is the wrong way to go about it.
Highway safety "must be about equipping the [FMCSA] to efficiently monitor and police interstate motor carriers and certify, on a simple pass-fail basis, that carriers are fit for use unless placed out of service or rated unsatisfactory after due process," Seaton said in a prepared statement.
Penske said today that its facility in Channahon, Illinois, is now fully operational, and is predominantly powered by an onsite photovoltaic (PV) solar system, expected to generate roughly 80% of the building's energy needs at 200 KW capacity. Next, a Grand Rapids, Michigan, location will be also active in the coming months, and Penske's Linden, New Jersey, location is expected to go online in 2025.
And over the coming year, the Pennsylvania-based company will add seven more sites under its power purchase agreement with Sunrock Distributed Generation, retrofitting them with new PV solar systems which are expected to yield a total of roughly 600 KW of renewable energy. Those additional sites are all in California: Fresno, Hayward, La Mirada, National City, Riverside, San Diego, and San Leandro.
On average, four solar panel-powered Penske Truck Leasing facilities will generate an estimated 1-million-kilowatt hours (kWh) of renewable energy annually and will result in an emissions avoidance of 442 metric tons (MT) CO2e, which is equal to powering nearly 90 homes for one year.
"The initiative to install solar systems at our locations is a part of our company's LEED-certified facilities process," Ivet Taneva, Penske’s vice president of environmental affairs, said in a release. "Investing in solar has considerable economic impacts for our operations as well as the environmental benefits of further reducing emissions related to electricity use."
Overall, Penske Truck Leasing operates and maintains more than 437,000 vehicles and serves its customers from nearly 1,000 maintenance facilities and more than 2,500 truck rental locations across North America.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
Supply chains are poised for accelerated adoption of mobile robots and drones as those technologies mature and companies focus on implementing artificial intelligence (AI) and automation across their logistics operations.
That’s according to data from Gartner’s Hype Cycle for Mobile Robots and Drones, released this week. The report shows that several mobile robotics technologies will mature over the next two to five years, and also identifies breakthrough and rising technologies set to have an impact further out.
Gartner’s Hype Cycle is a graphical depiction of a common pattern that arises with each new technology or innovation through five phases of maturity and adoption. Chief supply chain officers can use the research to find robotic solutions that meet their needs, according to Gartner.
Gartner, Inc.
The mobile robotic technologies set to mature over the next two to five years are: collaborative in-aisle picking robots, light-cargo delivery robots, autonomous mobile robots (AMRs) for transport, mobile robotic goods-to-person systems, and robotic cube storage systems.
“As organizations look to further improve logistic operations, support automation and augment humans in various jobs, supply chain leaders have turned to mobile robots to support their strategy,” Dwight Klappich, VP analyst and Gartner fellow with the Gartner Supply Chain practice, said in a statement announcing the findings. “Mobile robots are continuing to evolve, becoming more powerful and practical, thus paving the way for continued technology innovation.”
Technologies that are on the rise include autonomous data collection and inspection technologies, which are expected to deliver benefits over the next five to 10 years. These include solutions like indoor-flying drones, which utilize AI-enabled vision or RFID to help with time-consuming inventory management, inspection, and surveillance tasks. The technology can also alleviate safety concerns that arise in warehouses, such as workers counting inventory in hard-to-reach places.
“Automating labor-intensive tasks can provide notable benefits,” Klappich said. “With AI capabilities increasingly embedded in mobile robots and drones, the potential to function unaided and adapt to environments will make it possible to support a growing number of use cases.”
Humanoid robots—which resemble the human body in shape—are among the technologies in the breakthrough stage, meaning that they are expected to have a transformational effect on supply chains, but their mainstream adoption could take 10 years or more.
“For supply chains with high-volume and predictable processes, humanoid robots have the potential to enhance or supplement the supply chain workforce,” Klappich also said. “However, while the pace of innovation is encouraging, the industry is years away from general-purpose humanoid robots being used in more complex retail and industrial environments.”
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.