Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
There are moments of truth in the lives of every organization. Savannah, the nation's fourth-largest container port, is living through one of those moments.
The Georgia port is a heavyweight in domestic and international commerce. It handled a record 2.82 million twenty-foot equivalent unit (TEU) containers in its 2010 fiscal year (which ended on June 30, 2010). Bu way of comparison, the combined TEU throughput at the ports of Virginia and Charleston, S.C., both of which calculate traffic data on a calendar year basis, was about 3.2 million, with Virginia at slightly under 1.9 million TEUs and Charleston at 1.36 million TEUs.
In calendar year 2010, Savannah moved the equivalent of 8.6 percent of all U.S. containerized trade and 12.4 percent of all U.S. containerized exports. It is the only East Coast port to be served by both Class I Eastern railroads: CSX Corp. and Norfolk Southern Corp. In addition, Savannah traditionally handles more export cargoes than imports, a claim that none of the country's three biggest ports—Los Angeles, Long Beach, and New York/New Jersey—can make.
In fiscal year 2009, operations at Savannah and at the nearby Port of Brunswick, which mostly handles breakbulk, agri-bulk, and roll-on/roll-off traffic, directly and indirectly supported more than 286,000 Georgia jobs and contributed $6.3 billion in taxes to state and local coffers, according to the University of Georgia's Terry School of Business.
Savannah's industrial capacity continues to make it a magnet for developers and tenants. According to real estate and industrial services giant Jones Lang LaSalle (JLL), the "net absorption" of Savannah's warehouse and distribution center space stood at a positive 1.14 million square feet at the end of 2010, meaning more space was being occupied than was being returned to the market. Savannah's industrial vacancy rate stood at 16 percent in 2010, down from 18 percent in 2009.
Steve Grable, a JLL vice president, says Savannah continues to work off excess capacity created by overbuilding between 2005 and 2008. Grable adds that Savannah will become what JLL calls a "landlord-favorable" market by 2013 or 2014 due to the absence of so-called spec construction and as "impressive" port volumes attract more shippers.
Few would dispute Savannah's importance on the statewide, regional, or national stage. Yet if events unfolding over the next year or so don't break right for the port, it may find its relevance to shippers and consignees—and its edge over its rivals—begin to diminish.
In August 2014, Panama is scheduled to complete the much-publicized $5.2 billion expansion of the legendary canal that joins the Atlantic and Pacific oceans. The project will deepen the canal by as much as 10 feet, while new lock construction will enable it to accommodate ships built to carry a maximum of 12,600 TEUs, up from a current maximum of 5,100 TEUs.
The expansion promises compelling economies of scale for the seagoing supply chain because carriers can move more containers per vessel through the canal than ever before. It could also permanently reshape shipping patterns if importers that would normally bring Asian-originating ocean cargo in through West Coast ports for movement inland via surface transport instead opt for a less-costly all-water route for drop-off at East and Gulf Coast ports. Only 30 percent of all seagoing cargoes are discharged at points east of the Mississippi, although 70 percent of the U.S. population lives there.
Getting ready for "bigger boats"
Ship order books reflect what lies ahead. At present, about 80 percent of containerships on order are giant ships that are too big to move through the Panama Canal as it's currently configured. When fully loaded with anywhere from 8,000 to 12,000 TEUs, these so-called post-Panamax vessels will require channels deeper than most U.S. ports currently have. As a result, a number of ports have begun significant dredging programs to prepare for the bigger ships.
Georgia's port interests don't need to be reminded of what's at stake, especially since 57 percent of Savannah's throughput in 2010 transited the canal. Yet at a depth of only 42 feet at its channel, the port needs an additional six feet to accommodate the larger vessels carrying full container loads. At this time, there is no guarantee it will get the environmental approval, or the funding, to do the work.
If Savannah can't get the job done, then its loss could be Charleston's gain. Charleston, 108 driving miles to the north, boasts a 47-foot depth at its entrance channel and a 45-foot depth at its harbor. It already handles one 8,500-TEU ship per week routed through the Suez Canal. It is also building the last container terminal to be permitted in the United States, a 288-acre facility approved in 2007. The project's first phase is set for completion in 2018, according to Byron Miller, marketing director of the South Carolina State Ports Authority, which runs the port.
One Georgia port interest, speaking on condition of anonymity, says Savannah's TEU throughput is so much larger than Charleston's that even if Savannah lost one-quarter of its volume to its rival, the added traffic "would shut Charleston down." Miller disputes that notion, saying the 750,000 additional units—which would be roughly equal to one-quarter of Savannah's 2010 TEU volume—when added to Charleston's 2010 TEU total of 1.36 million units, would represent what the port handled at its peak five years ago.
"We'll take half of their business; we don't need just a quarter," he says.
"Just do it"
Savannah's shallow depths have long posed challenges for the vessels it serves, as well as for the port itself. The U.S. Army Corps of Engineers, which has spent 12 years studying the environmental impact of deepening Savannah's harbor, said in mid-November that more than 70 percent of vessels aren't operating at their maximum capacity or draft when they call at Savannah. "The 'light loading' of vessels increases costs to the shipper, which are eventually passed on to the consumer," the Corps of Engineers wrote in an environmental impact statement in support of the dredging plan. Each foot of draft allows vessels to carry an additional 100 loaded containers, according to industry estimates.
The comments submitted during a two-month period following the statement's release were mostly supportive of the project because of its economic and job-creation potential. Few echoed the worries of environmentalists that a deeper river could cause saltwater to infiltrate freshwater wetlands, killing off fish and wildlife, and requiring businesses and communities to pay for costly filtration equipment on water intakes.
Many commenters expressed concern that the approval process has already gone on too long, and in so doing threatens the port's competitiveness, Georgia's economy, and jobs. One remarked in handwritten scrawl, "Be like Nike, and just do it!"
Curtis J. Foltz, executive director of the Georgia Ports Authority, which runs the port, shares the frustration. In an interview, Foltz warned that harm will come to a wide range of stakeholders—including the U.S. economy—"the longer this project drags on without giving our customers deeper water." Further delays would "weaken the competitive position of our ports," he added.
The next major milestone is March 2012, when the departments of Commerce and Interior, the Environmental Protection Agency, and the U.S. Army, all of which have authority over the project, are scheduled to give it their blessing. Foltz is confident of approval, noting they all have supported the dredging. The earliest that work could begin is the spring of 2012, with completion scheduled for early to mid-2016. By then, the expanded canal will have been open for nearly two years.
Then there's the issue of money. Foltz estimates the project's total cost at $600 million, of which $200 million would be earmarked by the state to mitigate any environmental damage the dredging might cause. Of the $200 million, the state has already approved and set aside $103 million. At this writing, the Georgia Legislature was expected to approve Gov. Nathan Deal's request for an additional $32 million in his fiscal year 2012 budget.
The bigger problem may be at the federal level. President Obama's FY 2012 budget authorizes just $600,000 in "pre-construction" funding for the Corps of Engineers to finish their study. That's a far cry from the $105 million that state officials said they would need this year to move the project forward. Foltz says federal funds will come in four-year increments, adding that "we would hope there would be federal dollars available" to proceed.
If it's any consolation to Savannah, other ports didn't fare particularly well in the Obama budget. Charleston didn't receive $400,000 in funding for a Corps of Engineers study to determine the feasibility of deepening its harbor to 50 feet. Nor did Miami receive $75 million for its own dredging project to go to 50 feet.
The winner seemed to be the Port of New York/New Jersey, which was authorized to receive $65 million to complete a $1 billion span elevation project at the Bayonne (N.J.) Bridge that will allow its 50-foot channel to accommodate the larger vessels.
A waiting game
With the situation at Savannah in limbo, the supply chain waits. To be sure, no one expects vessels to stop calling on Savannah, or for shippers and importers to suddenly relocate their operations to other ports. But experts say Savannah's inability to dredge the harbor could change the complexion of things.
Ben Hackett, whose company, Hackett Associates, produces the widely followed monthly "Port Tracker" reports on import container volumes in conjunction with the National Retail Federation, says the "impact on the supply chain would be significant. The port is not only a large importer but also an exporter for the Southeast region."
Hackett adds that any meaningful shift of vessels to Charleston or Norfolk (Va.)—both of which have deeper channels than Savannah—would "lengthen inland haulage mileage and thereby increase costs. It would also increase truck emissions significantly."
Charles W. Clowdis Jr., managing director, transportation consulting and advisory services at consultancy IHS Global Insight, says a shift in vessel calls and supply chains would never occur "all at once." However, he says a diversion of calls to Charleston—about two hours to the north by road—would add time and cost for deliveries throughout the Southeast and, especially, into Florida.
Clowdis surmises that operators of the larger, post-Panamax vessels may call on ports in the Caribbean and even Cuba, and then trans-load their freight to smaller vessels to call on Savannah. That practice, he says, would also add time and cost to delivery schedules.
Clowdis says Savannah is a powerhouse port, whose dredging is a project of national importance. "It's just stupid," he replied when asked about the lengthy process of moving the project forward. "They need to find the money from somewhere."
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."