Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Two years ago today, attendees at SMC3's annual winter meeting gathered around a big-screen TV in an Atlanta hotel to watch the swearing in of Barack Obama. They then proceeded home to resume the struggle to survive the worst downturn most had ever seen.
Last year at this time, the same group came together again, battle-scarred but hopeful about what lay ahead.
This week, the group of shippers, carriers, 3PLs, and assorted vendors brought a far different attitude to the event. For the first time since the financial crisis unfolded in the fall of 2008—and for many, the first time since a miserable freight recession took hold in 2006—optimism was clearly evident and for the most part, untempered.
When asked at a general session how many expected at least 10-percent revenue growth in their businesses in 2011, an overwhelming majority of audience members raised their hands. One notable exception was Chris Lofgren, president and CEO of truckload and logistics giant Schneider National Inc. Lofgren forecast 5 percent revenue growth for his company and voiced concerns that a slew of new government regulations—Lofgren listed 16 of them in a presentation he gave at the conference—would have a dampening effect on Schneider's growth outlook.
"There are more regulatory changes now than we've ever faced before," Lofgren told the audience. "Until we see the outcome of this, we are not going to add a single truck."
But Lofgren was in the minority this week. Thom Albrecht, transport analyst for BB&T Capital Markets, said in a Jan. 19 presentation that 2011 "could be a great year for freight" as companies aggressively ramp up their capital spending programs, and industrial production—which Albrecht said "creates freight"—grows at two to three times the rate of U.S. gross domestic product. Albrecht said he sees the current upcycle lasting until 2014.
Even the renowned economist Donald Ratajczak, whose voluble presentation style belies a cautious, prove-it-to-me attitude toward economic cycles, waxed bullish. Ratajczak was particularly optimistic about the second half of 2011, especially as states currently struggling with budget deficits get their fiscal houses in order and the economic drag resulting from the belt-tightening is offset by a 2 percentage point reduction in the employee-paid portion of the social security tax. Ratajczak said the reduction should add $250 billion in economic stimulus during 2011, the lone year the cut is to be in effect.
Ratajczak said the recovery could be derailed by a continuation of "bad policy" coming out of Washington. He added, though, that most of the policy directives that sowed so much uncertainty among the business community have already taken place and that future moves, if any, will be more benign to business.
Ratajczak also cautioned that China's potential inability to control inflation could lead to a dramatic and damaging upward spiral in prices. "But I see that as a 2013 problem," he added.
The fly in the transport ointment appears to be the prospect of rapidly escalating carrier costs and rising freight rates for shippers as carriers look to recoup lost ground from the freight recession of the past four years, seek to recover the expense of current and future investments, and brace for the impact of various regulatory actions on their driver pool and truck fleets.
G. Tommy Hodges, a trucker for 45 years and now president of Goggin Warehousing LLC, a 3PL based in Shelbyville, Tenn., said various environmental directives over the past eight years—including diesel engine retrofitting directives in 2007 and 2010 to comply with Environmental Protection Agency requirements—have added $35,000 to the cost of the average truck during that span. The costs of these unfunded mandates have yet to be recouped, so they will be passed on to shippers in the form of higher prices, Hodges told the gathering.
"That's a bubble on the horizon that's getting ready to pop. You better get ready for it," he warned.
The cost of replacing aging truck equipment is another concern. Albrecht said in his presentation that the average heavy-duty tractor and dry van trailer is older today than at any time in the past 10 years. What's more, new tractors cost $34,000 more today than in 2001, and maintenance costs—driven by increases in materials inflation—continue to climb, he said.
Compounding the dilemma is the imminent shortage of drivers as the federal government's new driver safety measurement program—CSA 2010—forces carriers to purge their fleets of drivers who are considered unsuitable risks under the CSA guidelines.
Albrecht said the trucking industry has exhausted the option of mining available labor from such depressed industries as construction. "If people haven't decided to be truck drivers by now, you're not going to pull them out of the unemployment lines," Albrecht said. He deemed the driver shortage an "incredible nightmare."
The result of all this is that dry van rates per loaded mile—an important pricing indicator—have begun to climb. After troughing in 2009, rates rose modestly in 2010 and are expected to spike in 2011, Albrecht said. He compared the current situation to 2002, when shippers lost their leverage over dry van rates and prices began a steep upward climb that continued for the next four years.
So far, the trucking industry is getting by with general rate increases in the 5.9 percent neighborhood for 2011. For their part, several carrier executives believe continued technological innovations and productivity improvements will offset the need for annual rate increases beyond the mid single-digit range. "There's a lot of opportunity to reduce expenses across the supply chain," said Jack Holmes, president of UPS Freight, the less-than-truckload unit of UPS Inc.
Lofgren of Schneider framed the future as one driven not by cost increases but by the continued tug-of-war between loads and capacity. "There are certainly cost increases coming, and you have to factor that in, but it's really a supply-demand issue. In the end, it's about productivity," he said.
For all the talk about what 2011 holds for shippers, carriers, and 3PLs, however, there is at least one inescapable fact of life: Rates have been down so long that, with the economy improving and costs rising, there is only one direction for prices to head.
"We are telling our customers that the general trend is up," said John Wiehoff, chairman and CEO of C.H. Robinson Worldwide Inc., the nation's largest freight broker.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.
The Boston-based enterprise software vendor Board has acquired the California company Prevedere, a provider of predictive planning technology, saying the move will integrate internal performance metrics with external economic intelligence.
According to Board, the combined technologies will integrate millions of external data points—ranging from macroeconomic indicators to AI-driven predictive models—to help companies build predictive models for critical planning needs, cutting costs by reducing inventory excess and optimizing logistics in response to global trade dynamics.
That is particularly valuable in today’s rapidly changing markets, where companies face evolving customer preferences and economic shifts, the company said. “Our customers spend significant time analyzing internal data but often lack visibility into how external factors might impact their planning,” Jeff Casale, CEO of Board, said in a release. “By integrating Prevedere, we eliminate those blind spots, equipping executives with a complete view of their operating environment. This empowers them to respond dynamically to market changes and make informed decisions that drive competitive advantage.”