Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Two years ago today, attendees at SMC3's annual winter meeting gathered around a big-screen TV in an Atlanta hotel to watch the swearing in of Barack Obama. They then proceeded home to resume the struggle to survive the worst downturn most had ever seen.
Last year at this time, the same group came together again, battle-scarred but hopeful about what lay ahead.
This week, the group of shippers, carriers, 3PLs, and assorted vendors brought a far different attitude to the event. For the first time since the financial crisis unfolded in the fall of 2008—and for many, the first time since a miserable freight recession took hold in 2006—optimism was clearly evident and for the most part, untempered.
When asked at a general session how many expected at least 10-percent revenue growth in their businesses in 2011, an overwhelming majority of audience members raised their hands. One notable exception was Chris Lofgren, president and CEO of truckload and logistics giant Schneider National Inc. Lofgren forecast 5 percent revenue growth for his company and voiced concerns that a slew of new government regulations—Lofgren listed 16 of them in a presentation he gave at the conference—would have a dampening effect on Schneider's growth outlook.
"There are more regulatory changes now than we've ever faced before," Lofgren told the audience. "Until we see the outcome of this, we are not going to add a single truck."
But Lofgren was in the minority this week. Thom Albrecht, transport analyst for BB&T Capital Markets, said in a Jan. 19 presentation that 2011 "could be a great year for freight" as companies aggressively ramp up their capital spending programs, and industrial production—which Albrecht said "creates freight"—grows at two to three times the rate of U.S. gross domestic product. Albrecht said he sees the current upcycle lasting until 2014.
Even the renowned economist Donald Ratajczak, whose voluble presentation style belies a cautious, prove-it-to-me attitude toward economic cycles, waxed bullish. Ratajczak was particularly optimistic about the second half of 2011, especially as states currently struggling with budget deficits get their fiscal houses in order and the economic drag resulting from the belt-tightening is offset by a 2 percentage point reduction in the employee-paid portion of the social security tax. Ratajczak said the reduction should add $250 billion in economic stimulus during 2011, the lone year the cut is to be in effect.
Ratajczak said the recovery could be derailed by a continuation of "bad policy" coming out of Washington. He added, though, that most of the policy directives that sowed so much uncertainty among the business community have already taken place and that future moves, if any, will be more benign to business.
Ratajczak also cautioned that China's potential inability to control inflation could lead to a dramatic and damaging upward spiral in prices. "But I see that as a 2013 problem," he added.
The fly in the transport ointment appears to be the prospect of rapidly escalating carrier costs and rising freight rates for shippers as carriers look to recoup lost ground from the freight recession of the past four years, seek to recover the expense of current and future investments, and brace for the impact of various regulatory actions on their driver pool and truck fleets.
G. Tommy Hodges, a trucker for 45 years and now president of Goggin Warehousing LLC, a 3PL based in Shelbyville, Tenn., said various environmental directives over the past eight years—including diesel engine retrofitting directives in 2007 and 2010 to comply with Environmental Protection Agency requirements—have added $35,000 to the cost of the average truck during that span. The costs of these unfunded mandates have yet to be recouped, so they will be passed on to shippers in the form of higher prices, Hodges told the gathering.
"That's a bubble on the horizon that's getting ready to pop. You better get ready for it," he warned.
The cost of replacing aging truck equipment is another concern. Albrecht said in his presentation that the average heavy-duty tractor and dry van trailer is older today than at any time in the past 10 years. What's more, new tractors cost $34,000 more today than in 2001, and maintenance costs—driven by increases in materials inflation—continue to climb, he said.
Compounding the dilemma is the imminent shortage of drivers as the federal government's new driver safety measurement program—CSA 2010—forces carriers to purge their fleets of drivers who are considered unsuitable risks under the CSA guidelines.
Albrecht said the trucking industry has exhausted the option of mining available labor from such depressed industries as construction. "If people haven't decided to be truck drivers by now, you're not going to pull them out of the unemployment lines," Albrecht said. He deemed the driver shortage an "incredible nightmare."
The result of all this is that dry van rates per loaded mile—an important pricing indicator—have begun to climb. After troughing in 2009, rates rose modestly in 2010 and are expected to spike in 2011, Albrecht said. He compared the current situation to 2002, when shippers lost their leverage over dry van rates and prices began a steep upward climb that continued for the next four years.
So far, the trucking industry is getting by with general rate increases in the 5.9 percent neighborhood for 2011. For their part, several carrier executives believe continued technological innovations and productivity improvements will offset the need for annual rate increases beyond the mid single-digit range. "There's a lot of opportunity to reduce expenses across the supply chain," said Jack Holmes, president of UPS Freight, the less-than-truckload unit of UPS Inc.
Lofgren of Schneider framed the future as one driven not by cost increases but by the continued tug-of-war between loads and capacity. "There are certainly cost increases coming, and you have to factor that in, but it's really a supply-demand issue. In the end, it's about productivity," he said.
For all the talk about what 2011 holds for shippers, carriers, and 3PLs, however, there is at least one inescapable fact of life: Rates have been down so long that, with the economy improving and costs rising, there is only one direction for prices to head.
"We are telling our customers that the general trend is up," said John Wiehoff, chairman and CEO of C.H. Robinson Worldwide Inc., the nation's largest freight broker.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."