10 ways to boost DC performance with cubing/weighing systems
Cubing and weighing systems may be best known for their use in shipping operations. But they can boost performance in a variety of other areas as well.
David Maloney has been a journalist for more than 35 years and is currently the group editorial director for DC Velocity and Supply Chain Quarterly magazines. In this role, he is responsible for the editorial content of both brands of Agile Business Media. Dave joined DC Velocity in April of 2004. Prior to that, he was a senior editor for Modern Materials Handling magazine. Dave also has extensive experience as a broadcast journalist. Before writing for supply chain publications, he was a journalist, television producer and director in Pittsburgh. Dave combines a background of reporting on logistics with his video production experience to bring new opportunities to DC Velocity readers, including web videos highlighting top distribution and logistics facilities, webcasts and other cross-media projects. He continues to live and work in the Pittsburgh area.
As anyone who's ever had to gather weight and dimensional data on a pile of packages can attest, dimensioning systems (also known as cubing and weighing systems) can take a lot of the pain out of the process. Instead of wrestling with rulers or tape measures, all the user has to do is place the item or carton onto a cubing device (or in the case of a pallet, within range of a laser-based measuring system), and the rest happens automatically. In many cases, the process takes less than a minute.
Not only are these systems speedy; they're also precise. The data they provide is accurate to within 1 inch on pallet dimensions; within 2/10 to 1/4 of an inch when measuring a carton in motion on a conveyor; and to within 1/1,000 of an inch when measuring a static carton.
"You can never come close to that with a tape measure," says Randy Neilson, director of sales and marketing for Quantronix, which markets the CubiScan line of dimensioning devices. "Cubing systems can improve your overall accuracy and consistency."
As for how this equipment can be used in DC operations, there are a lot of possibilities—more than you might imagine. Although they're perhaps best known for their role in package rating and shipping operations, that's just part of the story. When integrated with other systems—warehouse management systems, transportation management systems, and the like—today's high-speed cubing and weighing systems can boost DC performance in a variety of other ways. What follows is a brief look at 10 areas of an operation where good dimensional data can come into play.
1. Facility design. When a company starts planning for a new facility, one of the first things the designer will want is a rundown on the products that will be stored there: How large are they? How much do they weigh? Will they be stored individually or on pallets? The answers will dictate everything from the design of the facility's picking and packing areas to the type of storage that will be used in the facility.
2. Storage. Good dimensional data can help DCs make the most of their storage space. Once stock-keeping units (SKUs) have been weighed and measured, their profiles can be uploaded to a warehouse management system (WMS) for use determining the optimal storage location for each item—where in the building it should go and whether it should be stored in flow racks, shelving, or another storage medium. Not only does that help optimize storage space, but it also ensures that the SKUs will actually fit in their assigned spaces.
If the SKUs are to be placed in automated storage systems, such as automated storage and retrieval systems, carousels, vertical lift modules, or robotic storage systems, the dimensional data can help assure items are stored as densely as possible.
3. Slotting Dimensional data can help streamline the slotting process. Once the SKUs' dimensions have been captured, they're imported into special slotting software (typically from a WMS), which uses that information—in conjunction with data on order characteristics like pick frequency—to determine how to arrange products within the pick zones to optimize order fulfillment.
4. Picking. In operations where workers pick directly into shipping cartons, dimensional data can be key to preventing carton selection errors. All too often, pickers are left to make their best guesses as to what size carton to use, but that can prove costly. If the box is too big, the company ends up paying to ship air. If the box is too small, the packer has to remove the items and repack them, which can slow throughput. Dimensional data can help ensure the right size carton is used.
On top of that, the data can be helpful in determining where individual items should go in a carton and the order in which they should be picked to ensure everything fits neatly inside the box without crushing the items on the bottom. In addition, accurate weight information on SKUs can promote good ergonomic practices by ensuring that order cartons weigh no more than 40 pounds.
5. Verification. Once an SKU's weight has been captured and uploaded to the WMS, the information can be used to verify picking. As each order is received, the WMS calculates how much it should weigh, based on the weight of the carton itself plus each of the items it contains. After the order has been assembled, the carton is weighed—often via an in-line scale on a conveyor system. If the actual weight differs from the expected weight, the carton can be set aside for further examination. Automated verification can cut down on the need for manual order inspections, resulting in substantial savings in time and labor.
6. Packing. Dimensional data can go a long way toward helping companies optimize their packaging. Shipping items in oversized cartons stuffed with filler can lead to enormous waste and inefficiency—and it happens a lot more often than you might think. "Most companies are shipping cartons that are 40 to 60 percent too large. Shipping packages that are too large is expensive," says Hanko Kiessner, CEO of Packsize, a supplier of automated packaging systems.
Good dimensional data opens the door to a number of solutions, including the use of custom cartons. Packsize, for example, offers systems that use dimensional information to build a custom carton in about 30 seconds. That might sound expensive, but Kiessner says custom cartons actually save shippers money. He reports that with Packsize's automated systems, customers typically save 3 to 8 percent on their shipping charges, in addition to cutting their corrugated costs by 20 percent and reducing their use of fill materials by 80 to 100 percent.
Dimensional data can also help with packaging optimization in operations that use standard-sized cartons. For example, the data can be used in computer-aided carton selection as well as for decisions about the optimal amount of void fill and other packing materials to use.
7. Pallet building. Dimensional data can be quite useful when it comes to building stable pallets. Once the data has been entered into the WMS, the system can use it to determine how items should be stacked on the pallet (typically with larger and heavier items on the bottom) to ensure load stability.
8. Load building. Not only can dimensional and weight data help with building pallets, it can help with building loads for trailers and other conveyances. Whether an operation is shipping full pallets, cases, irregularly shaped products, or a mix of all of the above, it can feed the data into shipping, warehousing, or load building software, which then determines how to load the truck to make the best use of space while staying within weight limits.
9. Shipping. The advent of "dimensional weight" or "dim weight" billing has changed the economics of parcel shipping, but good dimensional data can help shippers avoid costly mistakes. Under the carriers' dim weight rules, a shipper tendering a large, low-density package must determine both the package's actual weight and its dimensional weight (which takes into account the package's length, width, and height). If the dimensional weight exceeds the actual weight, that becomes the basis for the freight charge. By gathering precise dimensional data on their packages, shippers can ensure they're rating their parcels correctly and avoid chargebacks by carriers.
But it's not just about avoiding chargebacks. Good dimensional data also allows shippers to estimate carrier charges for rate shopping purposes.
10. Customer service. Good service includes providing customers with good data. By passing along dimensional data on your products, you give customers the opportunity to use that information to streamline their own operations. Plus, if you charge for shipping, you can boost your credibility with customers by including the relevant dimensional and weight data on invoices. That way, they can be assured they're being charged appropriately for freight.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."