Few economic reports are as influential as the Institute of Supply Management's monthly report on manufacturing. Norbert Ore not only produces the report but tells us what it all means.
Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Of the mountains of economic data sliced and diced each month, very little has the durability, credibility, or market-moving influence of the Institute of Supply Management's (ISM) Manufacturing Report on Business. Published continuously since 1931—save for the four years during World War II—the monthly report dissects trends across 18 industries through 11 indexes. Its headline number—the Purchasing Managers Index (PMI)—is closely tracked by economists, policymakers, and investors alike.
Ore spoke with Senior Editor Mark B. Solomon in early October about the report—its roots, its relevance, and what it tells us about the state of the U.S. economy.
Q: The ISM manufacturing report was established in 1931, during the depths of the Great Depression. How did the report get started, and did the economic conditions of the day play any role in its creation?
A: The Manufacturing Report on Business was established at the request of President Hoover to meet a need for more current information on the economic conditions during the period. As you might imagine, the quality, timeliness, and amount of economic data available to policymakers was less than sufficient in those days. The ISM Manufacturing Report on Business provided timely data that revealed the level of activity in an important and growing sector of the economy.
Q: We are conducting this interview in early October, just days after ISM released its September report—the first in nearly 18 months to show an appreciable slowing in manufacturing activity. What does the September report tell you about the balance of the year and the early part of 2011? A: September was the 14th consecutive month of growth for U.S. manufacturing based on the PMI at 54.4 percent. This represents an 8.8-percent month-over-month improvement and signals that manufacturing continues to grow faster than the rest of the economy. The driver for manufacturing to this point is a somewhat typical business cycle recovery as it has sized employment, inventories, investment, and capacity to levels that meet current demand. But that phase is now behind us, and the manufacturing recovery is slowing and will remain slow unless there is an improvement in consumer spending and business investment that fuels the next stage.
While we will see continuing growth in Q4, it doesn't appear to be sufficient for significant job creation. The United States has lost 2 million manufacturing jobs; they are difficult to replace, and it can't be done quickly. Prospects for 2011 may be better, but it will be relative to how strong the recoveries are in autos and housing as they drive manufacturing in a number of other industries, such as plastics and rubber products, primary metals, fabricated metals, and textiles.
Q: The National Bureau of Economic Research (NBER) said recently that the current recession ended in June 2009. And yet there are lingering concerns about a so-called "double dip." Based on what you're hearing from purchasing and supply managers, how do you come down on these issues? Is the economy in more of a mid-cycle correction than a second trough? A: The NBER determination is an attempt to place beginning and ending dates on the recession. From a macroeconomic standpoint, it is good to have one group that everyone looks to make the determination. The ISM data is more about microeconomics, as we are looking at the 18 manufacturing industries that comprise 12 percent of GDP. A number of industries, including printing, textiles, wood products, and furniture, are still in a recession. Many businesses are still feeling the effects of this downturn. The recovery has been kinder to medium to large businesses than it has been to small ones. The point is that we are not totally out of this, and the employment statistics show it.
At the same time, we have a very resilient economic system, and left to its natural strength, it solves most of its problems on its own. The current trend toward slower growth in new orders and production may continue into next year. As I stated previously, we need a significant improvement in consumer and business confidence to drive the overall economy. That would be 3.5 percent or higher growth in GDP. Will there be a double dip? There is nothing in the current data that would lead to that conclusion.
Q: We began hearing from transportation folks several months back that while shipping remained robust, activity at the front end of the supply chain—new orders—had begun to tail off. Does the September report bear witness to that, and will this softening trend be with us for a while? A: Yes, the rate of growth in new orders began slowing in June, and the August-September month-over-month improvement was only 2.2 percent, compared to 30 percent back in June. But that is not atypical of a business cycle recovery. The transportation sector is a good indicator because it is one of the first to see improved activity. ISM measures customers' inventory levels, and they appear to be too low at this time. So we may see some improvement if customer confidence improves.
Q: ISM peppers the report with anecdotes from managers across multiple industries. How relevant are the anecdotes, relative to the actual data, in shaping your analysis of trends? A: The anecdotes are an attempt to share some of what is on the minds of supply managers, who are out there on the front lines. We try to select quotes that are indicative of the story that is in the month's data.
But the trends in the data are the most important. I have found that the trends tell the ultimate story. I have learned to trust the trends in the ISM data. They are quite reliable and should be one of a number of data sources decision makers use in determining their strategies.
Q: The September report showed a sizable jump in the prices-paid component, which continues a months-long upward trend. The increase in that component has also coincided with a slowing in supplier deliveries. Will an economic slowdown cause the pace of deliveries to pick up, and thus lead to a moderation in prices? Or is there an inflation threat lurking in our future? A: The prices-paid component reflects the prices manufacturers pay for their inputs and is the most volatile of the indexes. It is a good source of information on commodity prices. While the index was higher in September, the number of commodities up in price needs to be greater before it would be of concern. Sellers had significant pricing power during the first half of this year, but with the slowing in growth, their pricing power has weakened. The comparison of the speed of deliveries to prices is quite valid and one of the indicators that can be used to determine if deliveries have slowed sufficiently to signal that demand is strong enough to support higher prices.
With regard to inflation, there are no signs in the ISM data at this time. Many believe, however, that inflation is a monetary phenomenon, so while it may not be an issue in the near term; it may be a challenge in the future.
Q: Our readers are mostly logisticians. Is there a particular index they should key on as a harbinger of future activity? A: I would recommend they look at ISM's New Orders and Customers' Inventories indexes in particular. The New Orders Index is considered a leading indicator and provides excellent insight into the level of activity that logisticians might expect in the coming 45 to 90 days as manufacturers see their order books rise or fall. The Customers' Inventories Index is coincident and indicates the inventory level at the point of demand. When customers' inventories are too high, it will result in less activity in other links in the supply chain. Conversely, a reading that is too low, as we have presently, indicates customers are delaying restocking or are unable to restock fast enough.
Editor's note: Mr. Ore's comments refer to the September ISM report, which was current at the time of the interview. The latest report is available at ISM's website.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."