David Maloney has been a journalist for more than 35 years and is currently the group editorial director for DC Velocity and Supply Chain Quarterly magazines. In this role, he is responsible for the editorial content of both brands of Agile Business Media. Dave joined DC Velocity in April of 2004. Prior to that, he was a senior editor for Modern Materials Handling magazine. Dave also has extensive experience as a broadcast journalist. Before writing for supply chain publications, he was a journalist, television producer and director in Pittsburgh. Dave combines a background of reporting on logistics with his video production experience to bring new opportunities to DC Velocity readers, including web videos highlighting top distribution and logistics facilities, webcasts and other cross-media projects. He continues to live and work in the Pittsburgh area.
A few years back, cookware distributor Meyer Corp. found itself facing the classic growth challenge—at least where its distribution operations were concerned. Although it has only been doing business in the United States since the early '80s, the company, a subsidiary of global cookware giant Meyer Manufacturing, has enjoyed tremendous success in that time. Today, it has grown into one of the largest cookware distributors in the country, marketing such well-known brands as Circulon, Anolon, Farberware, KitchenAid, SilverStone, Rachael Ray, and Paula Deen.
That kind of growth is great for the bottom line, but it can create problems elsewhere in the organization. In this case, it was the company's DC in Fairfield, Calif., that was feeling the strain. Growing volume had created serious capacity problems at the 365,000-square-foot facility, forcing the supplier to store product in five nearby off-site facilities. That stopgap measure was creating as many problems as it solved, such as the need for double handling and inventory-tracking complications.
Moving was not an option. The company wanted to remain in its current building, which is located on its main distribution campus in Fairfield. Problem was, there was little room to expand its footprint. Then the company hit upon a solution: If it couldn't expand outward, it would expand upward.
High rise
The distributor's solution was to build a high-bay addition that houses a new, high-capacity automated storage and retrieval system (AS/RS). The 12-aisle high-bay system, which was designed and built by Daifuku, now stores approximately 66,000 pallets of cookware in a footprint of only 165,000 square feet.
"The advantage for us of using a high-bay AS/RS is that it would require 750,000 square feet of traditional space to house what we can put into that 165,000 square feet," says Mark Warcholski, the company's director of warehouse operations.
The AS/RS was built as a rack-supported addition, meaning the roof actually rests on the top of the racking and the shell of the building was erected around the rack structure. The system, which Daifuku customized for its client, features 11 stories of racking reaching a total height of 100 feet. The aisles within the system vary in length, with the longest aisle running 675 feet and the shortest 570 feet. Because the addition had to be constructed to fit the available land, the system's configuration was largely dictated by those space constraints.
Not only is the new addition space efficient, it's also a showpiece of eco-friendly construction. The racking was fabricated from 82 percent recycled steel. Solar panels will soon be mounted on the roof; recycled well water is being used for irrigation around the building; and the parking lot incorporates recycled concrete from a nearby freeway project. Since no humans need to enter the AS/RS area, it can operate with the lights out, which yields substantial savings on energy.
In August, Meyer was able to consolidate the inventory from the five satellite facilities into the AS/RS, and there's still plenty of room to spare. Right now, the company is using only about 55 percent of the system's storage capacity. It hopes to use some of its excess capacity to provide third-party logistics services for other companies.
Picks and pans
Now that the AS/RS is in operation, the receiving, putaway, and retrieval processes unfold in a tightly choreographed sequence. As container-loads of merchandise arrive from overseas, the products are unloaded, labeled, palletized onto plastic pallets, and shrink wrapped for optimal handling by the automated systems. Lift trucks then gather the pallets and take them to drop-off stations in the high-bay area. (Meyer's plans call for replacing the lift trucks with automatic guided vehicles by the middle of next year.)
Before entering the AS/RS, the pallets first go through a load sizing and identification area to ensure they will fit in the racks and are configured properly to avoid jamming the system. Pallets that fail to meet the specifications for size, weight, and so forth are rejected to two work stations or a "jackpot" lane, where workers make needed adjustments.
Once a load passes the sizing area, it moves on to a pickup station, where one of four Sorting Transfer Vehicles (STVs), also supplied by Daifuku, collects the pallet. The STVs, which run on a 500-foot looped rail that passes in front of each of the system's 12 aisles, move the loads to the ends of their assigned aisles. Storage assignments are made by Daifuku's WarehouseRx warehouse control system (WCS). Typically, the system uses a round-robin approach to assigning storage locations, so that product is spread evenly across the aisles.
Twelve storage/retrieval cranes operate within the system, one in each aisle. As the STVs discharge their loads, the cranes gather them up and deposit them in the predetermined locations. Collectively, the cranes, which can move loads of up to 1,200 pounds, handle 60 to 70 pallet loads an hour.
Since the system uses randomly assigned double-deep storage, one SKU may be placed in front of another (the cranes have the capability to shuffle pallets around to gain access to the right pallet). The WCS will also attempt to assign faster-moving SKUs closer to the aisle's input/output station to save time during putaway and retrieval.
When pallets are needed to fill orders or replenish the facility's pick modules, the WCS dispatches several cranes simultaneously to gather pallets from multiple aisles. The cranes deposit the loads at drop-off stations, where the STVs gather them up and ferry them to one of two conveyor outputs. Lift trucks then collect the pallets for transport. Pallets that will ship to customers as full loads are taken directly to the outbound shipping docks, while other loads are taken to the pick modules to be used for replenishment purposes.
Orders for wholesale and retail customers and for consumers who place orders via the company's website, potsandpans.com, are filled in the pick modules, which are set up to support both full-case and split-case picking. The items selected are conveyed to one of two shipping sorters, depending on where in the modules the picks were made. One is a pop-up sorter supplied by Hytrol, while the other is a sliding shoe sorter provided by Automotion. From there, the cartons are sorted to outbound docks.
Putting a lid on it
As for how it's all working out, Warcholski says the Fairfield facility has realized a number of benefits from the AS/RS. For one thing, the new setup has allowed the company to bring everything under one roof, which has greatly simplified the distribution process.
"When you manage multiple facilities, there is a lot of jumping through hoops as you have multiple inventories to manage," says Warcholski. "It is much easier now to manage the flow and our processes."
For another, the new setup has cut down on handling. Because double handling is no longer required, Meyer can get its products to market faster. On top of that, reduced handling has led to a decrease in product damage.
"It's almost a slam dunk," Warcholski says of the project overall. "As a company, we want to be on the cutting edge. This has allowed us to maximize our storage density and has shortened the window of time it takes to execute our orders."
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."