The head of the Cargo Airline Association sometimes zigs when official Washington zags. But few in town can match Steve Alterman's grasp of aviation, regulation, and the law.
Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Washington, D.C., is not for non-conformists. "Go along to get along" is the city's unofficial mantra, and those marching to a different drummer often find themselves getting drummed out of town.
So how does one explain the staying power of Steve Alterman?
Alterman, the long-time president of the Cargo Airline Association, which represents the nation's all-cargo air carriers, isn't a typical Beltway power broker. For one thing, if he could, he would avoid Washington altogether in favor of working from the Outer Banks of North Carolina, where he's had a home for decades.
For another, Alterman doesn't hesitate to speak his mind. He's been known to ruffle the feathers of government officials, such as the time he suggested the Transportation Security Administration (TSA) consider using pigs instead of dogs to sniff out explosives. "Pigs have a better sense of smell, they can work longer hours than dogs, and if they don't work out, you have bacon for breakfast," he said.
But beneath the iconoclastic exterior lies a professional with nonpareil skill in steering his association through the highly complex pathways of aviation, regulation, and the law. With 42 years in D.C.'s trenches—35 of those running the same association—Alterman knows his business inside and out. His knowledge of rules and processes has made him worth his weight in gold to his members. As one executive remarked in the 1990s when Alterman's "association" was just himself: "We get more mileage from one person than from an army of lawyers and lobbyists."
Earlier this year, Alterman spoke with Senior Editor Mark B. Solomon about his outlook for air freight and aviation, and the challenges confronting his group's members.
Q: How did you find your way into the aviation world? A: I had two choices coming out of law school. I was offered a job in the enforcement division of the Civil Aeronautics Board, and a job at a law firm in Boston. I decided I didn't want to sit in the back room of a law firm writing briefs for partners for seven years, working until 10 o'clock every night. I was always interested in aviation, even though I never worked in it. So I came here.
Q: Do you know anyone who's been doing this longer? A: I don't know anyone who's been doing the same job as long as I have. I left the government in 1975 to basically do this. When I started, we were the Air Freight Forwarders Association. After Congress deregulated the air-cargo portion of the airline industry in 1977, we decided our future lay more with those flying the planes. So we began letting airlines into the association, and we eventually morphed into an airline group.
Q: By the time this interview is published, the industry will be required to screen or inspect all cargo moving in the bellies of passenger planes on both domestic and outbound international flights. Do you think the industry will meet the deadline without disruptions? A: Not internationally, and I don't know about domestically. Our members are all-cargo carriers and not affected by the mandate. However, we do use passenger airlines for lift when necessary, so we are interested in the issue.
From an observer's perspective, the TSA has come up with a good idea in theory. But not enough shippers have signed up for the Certified Cargo Screening Program [a voluntary government initiative that authorizes various supply chain participants to screen cargo], so it will put a lot of pressure on freight forwarders to handle the screening if shippers simply turn over the shipments and tell them to do it.
Q: Do you think the screening mandate is overkill, given that for nearly a decade, there has been a risk-based security program in place that has seemed to work effectively? A: I wouldn't phrase it as overkill. But I'm not sure if 100-percent inspection of all freight is necessary. I would say that it would help if there were provisions allowing for [more] K-9s to serve as screeners and take some of the burden off of the individuals. The problem is there aren't enough "government dogs" available and the mandate doesn't call for [private-sector dogs] to be used.
I am very concerned that at some point shippers, who are already paying a premium to ship by air, will look at the compliance edicts and say it's not worth using air freight. And what about the shipment that's booked to fly at 10 p.m. that night but can't be flown out until the next morning because the carrier didn't have enough time to screen it? It defeats the purpose of using air freight, which is speed and reliability. That's more of a danger than the cost of compliance.
Q: You've worked in D.C. since 1968 and have seen administrations come and go. How does this one compare with regard to transportation? A: If you define transportation very broadly, they seem very interested in it. But I don't think that interest has translated into any benefits for air freight or the airlines. In the [2009] stimulus package, airlines got zero money. Meanwhile, the airports got $1.1 billion. You have to wonder what priority the airlines are for the administration.
Q: For decades, you have argued that air freight is a separate and distinct business from air passenger travel and should be treated as such. Do you still feel the need to make that argument? A: Yes, but we need to press it differently. It used to be that air freight was viewed as a byproduct of the passenger airline business. No one really talked about us. Now, air freight has become a major player. The industry is not ignored as it was when I first got into it. But it is still a different business from passenger aviation. We both fly aircraft but in many ways, that's where the similarities end.
For example, there has been an ongoing debate over flight duty time and how many hours pilots can operate. Our pilots have different work schedules and requirements. We operate in a totally different manner than do the passenger airlines, and the rules may need to be different for our segment of the industry.
It extends into security. There are people who have questioned why passenger airlines have to perform 100-percent screening of their freight while all-cargo carriers do not. What they don't take into consideration is that we already screen 100 percent of our packages to protect against the possibility of stowaways, which is the major threat to our industry.
Q: Stowaways? A: Absolutely. The major threat to all-cargo carriers is a 9/11 scenario where someone takes over a plane and uses it as a weapon of mass destruction. We're also sensitive to the threat of explosives, but to us it's a secondary threat.
Q: Other than security, is there one issue that's front burner for your members? A: Fuel costs, and I don't know what to do about it. The margins for our carriers are not great, and the break-even price for oil is about $70 a barrel. Our model is not designed to handle oil prices at $170 a barrel.
Beyond the economics, the reason fuel prices are such a concern is that we can't do anything about them. The issues that worry me the most are the ones we don't have control over.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."