Contributing Editor Toby Gooley is a writer and editor specializing in supply chain, logistics, and material handling, and a lecturer at MIT's Center for Transportation & Logistics. She previously was Senior Editor at DC VELOCITY and Editor of DCV's sister publication, CSCMP's Supply Chain Quarterly. Prior to joining AGiLE Business Media in 2007, she spent 20 years at Logistics Management magazine as Managing Editor and Senior Editor covering international trade and transportation. Prior to that she was an export traffic manager for 10 years. She holds a B.A. in Asian Studies from Cornell University.
KABOOM!!! That's the sound of an explosion, or perhaps of a 3,000-pound lead-acid battery hitting the floor—either way, it's something you definitely don't want to hear in your warehouse or DC. But that's a distinct possibility if your lift-truck battery changing room is improperly designed or managed.
Not only can a poorly run battery room pose a safety threat, but it can also be a drain on productivity and your budget. A badly designed operation can lead to congestion and delays, improperly rotated batteries, and costly fines for failure to comply with safety regulations.
We asked some lift-truck and industrial battery experts what advice they give their customers about battery room best practices. Here are some of their "dos and don'ts."
Where, and how big?
Although battery changing and charging rooms are often relegated to a back corner of the warehouse, that's probably not the optimal location. It's better to locate them closer to where vehicles are used so drivers don't waste time traveling from work areas to the battery room, says Drew Stump, service marketing manager for EnerSys, a global manufacturer of batteries that includes the Douglas, Hawker, EnerSys Ironclad, and General brands. In a very large DC, it may make sense to have a second battery room for, say, pallet jacks, if they are used on the opposite side of the building from vehicles like counterbalanced forklifts, he adds.
Make sure the location has adequate electrical service, keeping in mind that power distribution costs increase with the distance from the main power feed, say the experts at Battery Handling Systems Inc. (BHS) on the company's website. Plumbing—including drainage—will be needed for battery washing, filling, and safety equipment, they add. You'll also need a heating and cooling system to control the room's temperature; excessive heat or cold will shorten a battery's life.
How big should the room be? That will depend on how many vehicles and batteries you expect to service at one time, the type and size of the lift trucks, and whether the trucks will need to turn around inside the room, as well as the type and amount of battery handling and charging equipment you plan to use, says Jim Gaskell, director of customer support for lift-truck manufacturer Crown Equipment Corp.
When calculating floor space, try thinking in terms of "the slot"—an auto racing term for the space surrounding a vehicle, Gaskell suggests. "Once the truck gets there, what kind of space will it have? If you can't walk between trucks and still plug in the cable, then drivers will start banging trucks around to create their own slots," he says.
Leave enough space for both trucks and people to maneuver. Cramming battery changers and other equipment too close together creates a safety risk for pedestrians, says Tony Amato, vice president, sales and marketing for IBP, a distributor of batteries, battery handling equipment, and battery management systems. He's seen battery rooms where people were forced to walk in the same aisles used by incoming and outgoing vehicles, creating a safety hazard.
Larger fleets often use multilevel charging systems to save space. Some companies also find they can reduce the room's footprint by employing a combination of traditional and opportunity chargers, Amato says. An analysis of battery usage might show that you can accomplish the same work with fewer batteries, offering yet another opportunity to save space.
Remember to measure vertically, not just horizontally. Stump tells of one company that bought a four-level charger system only to find that it interfered with the battery room's ventilation system and was too close to the ceiling. "When planning a battery room, you have to measure twice and cut once. I can't stress that enough. That holds true for new construction as well as for existing facilities," he says.
The space outside the room is important, too. The path or aisle for approaching a battery room must be wide enough for trucks to pass each other when vehicles are lined up to enter, Gaskell says. It should also be clear of obstructions. This is a common problem in retail, where store inventory may block access to chargers. "I've seen operators leave the truck and not plug it in when they can't get in the charging area, so the next operator has a nearly empty battery or a partial charge," he says.
The inside story
Inside the battery room, one of the top concerns is traffic flow. "If several drivers come in at once, the first may be able to change in two minutes, but the tenth person waits 20 minutes," notes Terry Orf, administrative vice president of Materials Transportation Co. (MTC), a provider of battery changing equipment and the EBatt battery management software. He recommends a battery-discharge indicator and an interrupt that prevents the truck from operating when the battery is too low, to help spread visits to the changing room out over the course of the day.
Another approach is a system that schedules changes and electronically notifies operators of their "appointments." "You can schedule them almost like at an airport, queuing them up so the productivity of the warehouse is not adversely impacted," says Joe LaFergola, manager of business and information solutions for lift-truck maker Raymond Corp. Raymond offers that capability in its iWarehouse fleet management solution.
There are many ways to help drivers get in and out of the room in just a few minutes yet still connect to the right charger and choose the correct battery. Some are low tech, such as marking parking spaces on the floor or color-coding the battery connectors based on the type of truck—one color for reach trucks, another for stock pickers, and so forth. Hal Vanasse, vice president, sales and marketing for Philadelphia Scientific, a manufacturer of battery management systems and equipment, suggests organizing batteries and their associated chargers into "pools." For example, all pallet jack chargers and batteries would be grouped together.
Technology is playing a big role in matching the truck, charger, and battery in the most efficient, cost-effective way. Battery management systems on the market monitor charging, track each battery's status, optimize rotation, direct operators to the correct batteries and chargers, and alert managers when something is wrong, among other features. Just one of many possible examples: When drivers enter a room equipped with Philadelphia Scientific's iBOS battery management system, they select the proper "pool" on a touch screen and are directed to the rack location for the next available, fully charged and cooled battery for that type of truck. If the driver does not take the specified battery, a "shouter" alarm sounds over a loudspeaker, telling the driver (and everyone else within earshot) that he's taken the wrong one.
A battery may physically fit in a truck yet be undersized in terms of its charging capability, says LaFergola. Here again, technology can prevent such mistakes. If Raymond's iBattery system detects that the wrong battery has been installed, it will prevent the truck from lifting and will send an e-mail or text message to alert managers.
These and the many other high-tech tools available today have taken the guesswork out of battery management. But they shouldn't necessarily replace a manager who stays on top of battery conditions, enforces proper procedures, and keeps usage and maintenance records. Facilities that rely entirely on the truck operators "tend to have a few more problems," LaFergola says, because drivers are under time pressure and may not take the time to check water or keep maintenance records—omissions that can negate warranties when repairs are needed later on.
Play it safe
There are many opportunities for accidents—including fatal ones—to happen in a battery room, so safety must be top of mind throughout the planning stage. Although this complex subject merits an article of its own, we asked the experts for a few safety tips. What follows are their recommendations:
Place safety equipment like goggles, gloves, and aprons where operators can easily grab them before they get to the battery handling area. In addition, make sure the path to the eye-wash station is kept clear of obstructions.
Comply with specific ventilation requirements to prevent the buildup of explosive hydrogen gas emitted by batteries during charging. Also, keep the exhaust system separate from the general ventilation system so no air is recirculated, and consider installing an indicator light or alarm to alert operators if the exhaust system stops working.
Install code-approved concrete flooring that resists acid damage, use acid- or alkali-resistant and electrostatic paint where appropriate, keep batteries off the floor, and have acid neutralizers handy.
Consider safety when choosing battery changing and charging equipment. The more automated types cut down on opportunities for accidents, Orf says, from "man aboard" systems to something like his company's Intellichanger, where the operator only needs to disconnect the battery from the truck and stand behind a barrier while the equipment does the rest.
Consult applicable regulations and building codes issued by the Environmental Protection Agency (EPA), the Occupational Safety and Health Administration (OSHA), the National Fire Protection Association (NFPA), and others. Run your plans by your company's environmental health and safety department as well as local emergency responders, who may have jurisdiction over things like ventilation. "You don't want to build [a battery room] and find out later that the local fire marshal wants the floor coated or a containment system," Stump says.
Train operators and require strict adherence to proper procedures. Don't allow anybody on a machine who hasn't been trained to operate it. "A lot of people are OSHA-certified on lift trucks, but training on battery handling equipment is often neglected," Amato says.
An investment worth protecting
A financial commitment from the corporate level will help you get the resources needed for a properly designed, safely operated battery room, says MTC's Orf. It may not be easy to get management's attention, though. Corporate managers are often aware of the costs of purchasing and maintaining forklifts, but many times, they forget about the costs associated with battery changing and charging, he says.
Perhaps they should take notice. The value of battery-related assets alone merits attention: A facility with 100 forklift batteries has spent some $400,000 just for batteries, and it may have invested $100,000 in battery changing equipment and another $50,000 in chargers, Orf notes. "If you have multiple facilities across the country, then you're talking millions of dollars."
For more on battery charging ...
Whether you're looking to set up a battery room—or just want to learn more about battery charging in general—you can find useful information online. Here are some sources to get you started:
The website for ProMat 2011, an exposition being organized by the Material Handling Industry of America (MHIA), lists a number of suppliers of batteries, battery management systems, and associated equipment. Search "batteries" in the Exhibitors Directory section.
The "Battery Room" section of BHS's website outlines the most important considerations in battery room design.
Multi-Shifter, a manufacturer of battery handing equipment, provides a rundown of the safety codes and regulations that apply to battery rooms.
Hawker Powersource offers a well-organized, easy-to-follow guide to proper battery charging and changing practices.
AeroVironment provides information on its PosiCharge line of fast-charging systems for industrial trucks.
Sackett Systems, which manufactures a complete line of battery handling, storing, and charging systems, offers detailed data on its products on its website.
ETec's Minit-Charger is a fast-charging technology for forklifts, AGVs, and other battery-powered material handling vehicles. The company's website includes detailed specifications on its products as well as FAQs about fast charging.
East Penn Manufacturing Inc., which manufactures the Deka line of industrial batteries plus industrial chargers that include multiple recharge and diagnostic options, offers an online Lift Truck Selector guide to help users choose the right battery for their specific equipment and applications.
Ametek offers a wide range of battery chargers, including the new energy-saving Equinox model, through its Prestolite Power division. Detailed product information is available on its website.
PowerDesigners USA offers information on its line of battery management products, including intelligent high-frequency conventional, opportunity, and fast battery chargers, on its website.
Materials Transportation Co. (MTC) offers both multi-level and
portable battery changers as well as battery charging stations and battery
changer accessories. Detailed product information is available on its
website.
—By DC Velocity staff
This article has been revised and expanded since it was originally published.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."