As head of the U.S. Chamber of Commerce's transportation infrastructure programs, Janet Kavinoky balances the roles of lobbyist and policymaker—and does it all under the watchful eye of legendary Chamber CEO Tom Donohue.
Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
There may be people in Washington these days with fuller plates than Janet F. Kavinoky, but they might be hard to find.
As the head of the U.S. Chamber of Commerce's transportation infrastructure programs as well as the group's Americans for Transportation Mobility campaign and Let's Rebuild America coalition, the 37-year-old Stanford Business School graduate is at the pivot point of the Chamber's efforts to promote economic growth and job creation. In her role as the Chamber's top infrastructure lobbyist, Kavinoky is responsible for ensuring the collective voices of its 3 million members are heard during congressional negotiations to reauthorize the nation's transportation programs. She is spearheading the Chamber's ambitious effort to measure the performance of the nation's four infrastructure pillars: transportation, energy, broadband, and water. And she is doing it all under the watchful eye of Chamber CEO Tom Donohue, whose keen interest in and understanding of infrastructure issues goes back to his days running the American Trucking Associations.
Kavinoky spoke recently with DC Velocity Senior Editor Mark B. Solomon at the Chamber's Washington headquarters about her dual roles as policymaker and lobbyist, the importance of freight interests in driving the debate over infrastructure spending, and the challenges and opportunities of working with Donohue, one of the nation's most powerful trade association chiefs and one who doesn't suffer fools gladly.
Q: How did you find yourself at the Chamber, as well as in the transportation field?
A: I've been at the Chamber for four years, and I got an accidental start in transportation 15 years ago. I got a job at the Department of Transportation, and they stuck me in the policy office and said I was going to work on ISTEA [Intermodal Surface Transportation Efficiency Act] reauthorization. And I wrote down "Iced Tea?" on a notepad.
I stayed at DOT for four years, and finished my stint as special assistant to [DOT] Secretary [Rodney] Slater. I then got my M.B.A. at Stanford. After a time at a consulting firm, I called Jack Basso, who was director of budget and programs at the American Association of State Highway and Transportation Officials (AASHTO) and who was CFO at DOT when I was there. Jack made room for me at AASHTO. I stayed there for four years and then moved to the Chamber. Here, we like to say we handle everything that floats, flies, and rolls.
Q: Is there a value-add to your efforts that you work so closely with Tom Donohue, who is one of the most influential trade association executives in the country and has such a deep understanding of the work you do? A: Tom's interest in transportation and infrastructure makes our work a core priority. But when you work for someone who knows so much about this, it is also a bit daunting. I can't B.S. and say "I know what I'm talking about." I have to know my stuff. It makes me work a lot better. Tom takes a very personal interest in this issue, so even though I report to many people here, I feel I am directly accountable to him.
Q: What is the Chamber's infrastructure agenda for 2010 and how do you plan to execute on it? A: Our vision for infrastructure is that we have a physical platform to the economy that needs to work in the way business needs it to work and to accommodate the needs of what will be a growing economy. In 2010, our aims are to make sure that the environment for business to deliver is in place, and that the government is actually doing what it is supposed to be doing.
We want to bring a business perspective and a business voice to the discussion. Traditionally, infrastructure has been about the construction industry, or about the transportation services industry. We want to talk about infrastructure from a business perspective.
Q: Will the fact that this is an election year facilitate your efforts, or hinder them? A: One would think that because we know infrastructure supports and creates jobs, because we know that infrastructure has needs that are visible and apparent, and because people like to see things being built, in an election year, it would be a no-brainer. Unfortunately, there are members of Congress who want to politicize infrastructure. They call highway and bridge spending "wasteful." They characterize infrastructure investment as the same thing as more big government. Changing minds on Capitol Hill is a real uphill fight in an election year.
Q: About $27 billion of $787 billion in federal stimulus money went to roads and bridges. Were you disappointed that more money wasn't directed to infrastructure? A: We were disappointed that such a small amount was devoted to infrastructure. The real challenge now is on transportation reauthorization legislation. If you talk to people in the construction industry, they will tell you that unless there is a long-term highway and transit reauthorization bill, their industry will not come back. They are not starting the big projects, nor are they buying the big equipment until they see a roadmap.
Q: Are you concerned, as some are, that Congress will fail to pass a long-term transportation reauthorization bill during President Obama's term and that transportation funding will survive on a long series of continuing resolutions? A: I think there is a real danger that unless people outside the Beltway see the effects of not having reauthorization, and unless the users of the transportation network tell members of Congress that they are making a big mistake and that it's hurting their business, it will be very easy to have continuing resolutions.
Q: How would you rate the Obama White House on its knowledge of the issues and its management of transportation policy? A: We've seen a White House that has come to grasp the power of infrastructure. What they haven't done yet is paint a comprehensive picture of what transportation policy should look like. For example, they haven't talked a great deal about the importance of the nation's freight infrastructure.
Freight doesn't vote. People say that over and over again, but it's more than just a saying. When I got here, I was told the most important thing I could do was bring businesspeople to the table and talk about transportation. That's because infrastructure is not facing businesses squarely in the face the way taxes and health care are.
Q: In previous reauthorization cycles, shippers haven't stepped up to the table and voiced their opinions about transportation. Are you seeing a stronger, more active shipper voice this time around? A: I think we are seeing shippers becoming more engaged. But it tends to be on very specific, industry-related issues. We could always use more shipper involvement in simply talking about the role that good-performing infrastructure plays in getting their business done. It is vital to hear a retailer saying how important our freight network is in getting products to market, and how it helps generate jobs. We need more shippers talking about the role infrastructure plays in their everyday life.
Q: Does there need to be more focus on freight in this reauthorization cycle? A: Definitely. Freight was left on the cutting room floor in the last reauthorization [in 2005]. As the bill was moving through conference, freight programs were cut to make room for member earmarks and fiddling with the "formula" here and there. There has not been a focused effort on freight, and to be honest, the freight community doesn't help itself because quite often they are at war with themselves. It's shippers against carriers. Or it's the trucks versus the rails. When you tell Congress that freight is important and they ask what we should do about it and you can't give them specifics because no one agrees, you put yourself in a bad situation.
Q: The Chamber has said its members will support an increase in gasoline and diesel fuel taxes to finance infrastructure improvements. Is that still the Chamber's position? A: Our board has said it would support a reasonable increase in fuel taxes as long as the transportation reauthorization legislation meets national needs, lays the groundwork for a sustainable revenue source for the future, creates the opportunity for more public-private partnerships, limits congressional earmarks, and removes barriers to project delivery.
Q: What's reasonable in the Chamber's view? A: I would guess something that's phased in, maybe 3 to 5 cents a year for five years and then [increases] indexed to inflation.
Q: Is it doable? A: This is a problem of political will and of being honest with the voters. You have a wide array of stakeholders that say if you do good things with [reauthorization legislation], we will support a gas tax increase. And yet for some reason, this is the political football. It gets the same gut reaction as if Congress were to go out and raise middle class taxes by 25 percent.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."