A lobbyist's-eye view of the Washington transport scene
Two decades after leaving DOT's top job, James H. Burnley remains plugged into the Washington transportation scene. And he's concerned about some of what he sees.
Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
If political ideology were a condition for employment, James H. Burnley IV would never have gotten a foot in the door at the white-shoe Washington, D.C., law firm he now works for, Venable LLP.
Venable has deep and enduring liberal roots; its senior partner, Benjamin R. Civiletti, served as attorney general in the last two years of the Carter administration. By contrast, Burnley, who heads the firm's transportation practice, is an unabashed conservative who cut his teeth in the Reagan administration and whose work both in and out of government has been largely informed by that experience.
But competence and influence often trump ideology, and there is little doubt that when it comes to knowledge of transportation law and the ability to effectively lobby for client interests, few can match the 61-year-old Burnley.
In 1983, Burnley was appointed deputy secretary of transportation under Elizabeth H. Dole. In 1987, Burnley was named secretary of transportation, a post he held for the last two years of President Reagan's term. Since leaving the Department of Transportation (DOT) in 1989, Burnley has remained a key player in transportation matters as a lawyer and lobbyist, all the while remaining devoted to the free-market principles that defined his time in government.
Burnley spoke recently with DC Velocity Senior Editor Mark Solomon about the DOT then and now, similarities and differences in presidential administrations, and his stand on key transport and infrastructure issues.
Q: You've been out of government for more than 20 years. How has life been on the other side?
A: Life, in general, has been good. I've been able to stay involved in transportation policy issues, which is what I enjoy. While the pace is still intense, it's not as intense as it was at DOT. That was a six-and-a-half day a week pace. This is much more civilized.
Q: As you look at the scope of the DOT then and now, and the transportation industry then and now, what has been the biggest change at DOT and in the transportation world in general since your time at the agency? A: The biggest set of changes at DOT occurred as a result of 9/11 when the [Department of Homeland Security (DHS)] was created, the Coast Guard was moved out of DOT, and what responsibilities the department had in aviation security were moved to DHS. In terms of the shape and scope of the DOT, those are the biggest events of the past 20 years.
I think virtually everyone would agree that DHS is a work in progress. It's had some very able leadership, but it's such a disparate set of agencies, and there were so many differences among the agencies that were thrown into DHS. It's fair to say that if Congress had to do it over again, it might think through whether that's what it wanted.
In the transportation world, the biggest events have revolved around the continuing evolution of economic deregulation. When I was at DOT in the 1980s, the transportation industries were just beginning to shape their response to the changes that had taken place from 1978 to 1980 [when airlines, railroads, and truckers were deregulated]. At this point, we've hit a plateau. These are still dynamic industries, but they've plateaued as dynamic industries. The dynamic is mature.
Q: It's been 30 years since the railroad and trucking industries were deregulated. How would you judge that evolution? A: I think it's been enormously favorable. The average American is much better off. The prices we pay are lower than they would otherwise be because the logistics cost component of the things we buy is lower than it would otherwise be.
Q: How would you rate the Obama administration in its handling of transport issues up to now? A: One point of frustration is that they are reopening a rulemaking on truck drivers' hours of service. [The regulations] have already been through three iterations. There is a great danger they will go through several more now that they've reopened it.
That said, the challenges the administration has inherited are very substantial. We are in an extraordinarily difficult and somewhat unprecedented period in the history of the federal role in transportation. Before [DOT Secretary] LaHood got there, the highway trust fund collapsed. Today, we are seeing multibillion dollar transfers of funds from the general treasury because fuel tax and excise tax receipts aren't enough to fund existing programs.
Secretary LaHood also arrived just as President Obama said he wouldn't consider an increase in fuel taxes because of their regressive nature. This has put the secretary in a very difficult position.
Q: Highway funding reauthorization is living on a series of short-term extensions. Do you think it's possible that we may not have a multiyear reauthorization bill by the end of President Obama's term in office? A: I started saying a year ago that we were facing four years of short-term extensions of existing programs, and I'm sorry to say this is a prediction that I believe will come true. It will be especially difficult for the Obama administration and Congress to agree on a solution to the trust fund crisis if the political environment holds in November and we have more Republicans occupying both Houses who are skeptical of higher taxes of any kind.
What worries me is that the whole concept of the trust fund is breaking down. You can't make the argument with a straight face that the trust fund should be spent just on transportation programs and that it should be walled off from the appropriations process while at the same time getting huge sums of money from general revenues. That is a corrosive process. By 2013, we could find the whole notion of the trust fund obsolete.
Q: The conventional wisdom is that the controversial "cap and trade" provision contained in House-passed climate change legislation has been killed by the election of Massachusetts Republican Scott Brown to fill the late Edward M. Kennedy's Senate seat. Do you see new language emerging from Congress with the same carrot-and-stick approach as cap and trade? A: No. I think you may have legislation that has carrots in it, but not the sticks. The real inequity with cap and trade was that about one-third of revenues were going to come from transportation, but not a dime of that money would go to the Highway Trust Fund. Cap and trade is nothing more than a huge floating excise tax increase. That said, I think Congress will continue to work on incentives to drive us toward greater energy independence.
Q: What advice are you giving your clients on how to manage through the current legislative and regulatory environment? A: This is an administration with very few senior officials who have any experience in the private sector. And that's across the board, not just at DOT. The business community has realized that pretty quickly. It is spending a lot of time and effort educating officials on the real-world impact of the policies they want to put in place. Look at the proposal to reopen the hours-of-service debate. DOT has said it will reopen the rulemaking, but it hasn't put a proposal out there. The department has been listening to stakeholders to determine what the practical implications [of reopening the case] might be.
Q: Do you have a feel from your clients that they are concerned about what is coming out of DOT? A: Any time you have an activist administration—and this one certainly is—and you are in the regulated community, you have to be concerned about this. But it was the same way in the Reagan administration. We were very active, and we had a lot of ideas. And the people we regulated were very outspoken about the real-world impact of those ideas.
I will say that the DOT today has an extraordinarily dedicated and talented group of career leaders. The department has a remarkable track record of holding on to really talented career civil servants at the senior level, because they love what they do. I think of people like (Rosalind) "Lindy" Knapp, who was deputy general counsel when I joined DOT in 1983 and is still in that role. These are the people who are the backbone of the department. They are the most talented cadre of senior civil servants that I know of in the entire federal government.On the political level, the department's leadership is also very impressive. Ray LaHood knows what he's doing. He's been involved in public policy issues his entire adult life. The bottom line is that DOT is well led at the political and career levels.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.