An inside look at Jackson Family Wines' new eco-friendly DC
It's already acclaimed for its sustainable farming and water conservation practices. But Jackson Family Wines took its eco-initiatives to a whole new level last year when it built a sprawling, earth-friendly DC.
Peter Bradley is an award-winning career journalist with more than three decades of experience in both newspapers and national business magazines. His credentials include seven years as the transportation and supply chain editor at Purchasing Magazine and six years as the chief editor of Logistics Management.
For 25 years, Jackson Family Wines, the California vintner that produces the Kendall-Jackson line along with some 40 other brands, has dealt in red and white wines. But these days, its wines are increasingly green as well. The winemaker, which established a formal sustainability program in 2008, has launched a number of eco-initiatives in the past two years even in the face of a struggling economy. "In a very challenging economic environment, we have done a pretty good job of [maintaining our] commitment to sustainable practices," says Robert Boller, the company's vice president of sustainability.
Although many of the programs involve stewardship of the land—water conservation, soil erosion controls, eliminating certain herbicides/insecticides—they're not limited to sustainable farming. The Santa Rosa-based vintner, which ships about 5 million cases a year to distributors throughout the country and around the world, has also taken steps to reduce the carbon footprint of its distribution operations.
So it followed naturally that when the company decided to build a new DC, it made sustainability a priority. Jackson Family Wines, along with its developer and general contractor, went into the project with the intention of building a DC that would qualify for a LEED (Leadership in Energy and Environmental Design) certification. The LEED program, which is administered by the U.S. Green Building Council (USGBC), requires a facility to meet specific standards in five key areas: sustainable site development, water efficiency, energy and atmosphere, materials and resources, and indoor environmental quality.
"From the beginning, being very conscious of our impact on the environment was critical," says Kathryn Zepaltas, director of logistics for Jackson Family Wines.
The Jackson Family Wines Distribution Center in American Canyon, Calif. as it nears completion.
A rail spur at the new DC brings rail service to the door, part of the overall effort to reduce transportation costs and the company's carbon footprint.
A need to consolidate
The decision to build a new DC grew out of the company's desire to consolidate what had become a tangled network of distribution operations. "At one point, in addition to the main DC [a 150,000-square-foot facility at the company's Santa Rosa winery], we had 11 other places where wine was stored," recalls Zepaltas. "What was happening was that 75 percent of our production was moving to another site before moving back to the main DC. That meant lots of extra handling and transportation."
That extra handling was not only inefficient, it also affected the integrity of the packaging, Zepaltas reports. In addition, the scattered operations made it difficult to manage inventory and ensure outbound goods were on hand when needed. Management agreed that distribution had to be consolidated into a single large DC.
The original plan was to find an existing building close to the company's Santa Rosa production facility. But when it couldn't find a suitable property, the winemaker decided to build instead. After canvassing the area, the company's site search team settled on a vacant site in American Canyon, Calif.
The 30-acre site offered a number of advantages from a sustainability perspective. To begin with, it was close enough to the Santa Rosa plant to ensure the company could continue its fleet backhaul program. After delivering wine to the DC from the Santa Rosa plant, the company's dry vans would be able to pick up bottles from a supplier just a few miles away for the return trip—an arrangement that would hold down transportation costs as well as carbon emissions.
The site also offered access to rail. "That was very important," says Zepaltas. Using rail instead of trucks for long-haul shipping will also cut down on freight costs and emissions.
Although it remained closely involved throughout the process, Jackson Family Wines did not build the $27.8 million facility itself. Instead, it arranged to have real estate development company Scannell Properties buy the property, contract for the building's construction, and then lease it back to the winemaker. For the general contractor, Scannell and Jackson Family Wines chose Sierra View General Contractors, which has experience with LEED projects. Construction was overseen by Paul Zenak, a LEED Accredited Professional who has deep knowledge of the certification requirements.
Zenak says the final design for the warehouse emerged over the course of nine months, which included regular reviews by Jackson Family Wines. Construction took an additional 11 months. The construction project benefited to some extent from the poor economy, Zenak says. Because of the slowdown, Sierra View was able to subcontract with some of the best construction firms in the state. "We had hungry contractors in a poor economy. We had top-notch tradesmen available," Zenak says. "I dare say that if we had not had this economy, construction would have taken 14 months instead of 11."
Conserving energy and water
The new 650,000-square-foot building—that's 15 acres under one roof—incorporates a number of energy-saving features. They include a highly reflective white membrane roof to reduce heat absorption, motion detectors to keep lights off in unoccupied areas, and the latest T8 efficient fluorescent lighting. In addition, the building's roof is designed to accept a solar array, although Jackson Family Wines decided to forgo installing the costly system for the time being.
Those energy-saving features have already earned the company a $200,000 rebate from the local utility company, Pacific Gas and Electric, which offers incentives for energy-efficient building design. (Zenak says that of the $200,000 incentive, $160,000 came as a result of the energy-efficient lighting.) Overall, Sierra View says, the building will use 61 percent less energy than a LEED-defined baseline model. "We met every energy-savings goal and then some," adds Zepaltas.
The building has a number of other eco-friendly attributes as well. It will use 40 percent less water than the baseline model and includes 50 percent more open space. The water treatment system makes use of ultraviolet light and electrical impulses, instead of chemicals, to eliminate bacterial and fungal growth.
In a bid to minimize transportation-related carbon emissions, Sierra View used local vendors for construction materials as much as possible. It also limited the use of volatile organic compounds in the DC's construction and paid extra attention to ventilation systems in order to maintain good indoor air quality.
In keeping with LEED requirements, the builder had to make a special effort to reduce construction waste. Zenak reports that the company was required to separate waste into distinct waste streams—metals, wood, cardboard, paper, concrete, etc. Ultimately, he says, 83 percent of the project's waste stream was recycled.
The project was not without its challenges. For one thing, the site presented some difficulties. Construction required filling a 0.8-acre wetland, Zenak says, which had to be restored elsewhere on the site. The builders were able to exceed that requirement.
For another, the client's stringent climate control requirements meant the builder had to work within strict tolerances. To maintain the quality of the wine stored on site, temperatures must stay within a couple of degrees of 56–57 degrees Fahrenheit, according to Zepaltas. "We produce some super quality wine, and want to make sure care of that wine was five-star all the way," she says. "When someone is buying a $200 Bordeaux, we want to ensure that it has been cared for tenderly."
Green payoff
Last month, the company began shipping wine from the new facility, which it co-occupies with Biagi Bros., a Napa, Calif.-based trucking and warehousing company. (Biagi Bros., which specializes in beverage logistics, handles Jackson Family Wines' operations in the DC.) Zepaltas says the new DC will initially store about 2 million cases, which will grow to 3 million over time.
As for its plans to obtain a LEED certification, Jackson Family Wines expects the new building will earn at least a silver, and perhaps a gold, certification when USGBC completes the evaluation process. (Certification can take as much as six months from the time an application is submitted.)
Looking back on the project, Zenak acknowledges that eco-friendly construction can be a bit more expensive than traditional methods, but he says it should have a big payoff down the road. "On average, it can increase up-front costs by 2 to 4 percent," he says, "but efficiencies can save operating expenses in the long run."
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."