After a dismal 2009, makers of conveying and sortation systems believe a modest recovery is under way. In the meantime, look for great deals on equipment.
Peter Bradley is an award-winning career journalist with more than three decades of experience in both newspapers and national business magazines. His credentials include seven years as the transportation and supply chain editor at Purchasing Magazine and six years as the chief editor of Logistics Management.
The early signs, at least, are promising. After a dismal 2009, manufacturers of conveying and
sortation systems are once again getting what they believe are serious inquiries from potential
customers about new installations.
As far as the manufacturers are concerned, the rebound can't happen soon enough. Last year was
among the worst the industry has seen in some time. Through the first half of the year,
sales tracked by the Conveyor Equipment Manufacturers Association (CEMA) were down
by 18.8 percent. (Full year statistics will be announced next month.)
But equipment makers have reason for encouragement. Not only are they fielding more requests
for quotes, but buyers themselves have indicated they're likely to increase their spending this
year. In a survey conducted in mid-2009, DC Velocity asked readers about their plans for
spending on conveyor equipment in 2010. While 19 percent indicated they expected to cut spending,
31 percent said they planned to spend more this year than they did in 2009.
For companies planning to buy new equipment, the timing couldn't be better. Right now, vendors
are hungry for business. Most of the manufacturers admit pricing pressure is intense, and with
manufacturing capacity plentiful, they are anxious to book business.
The intense market competition is just one part of the story. Like their peers in many other
industries, conveyor manufacturers have worked hard to trim their own costs over the past 18
months or so. That means they can now cut a better deal and still make a profit.
William J. Casey, president and COO of SI Systems, says, "I know that we've done a lot of
belt tightening, so our break even is a lot lower and that should translate into
better-than-average profits." He admits, though, that competition for order fulfillment equipment
business is "a dogfight."
Larry Strayhorn, president of TGW Ermanco, agrees. "We all sense it's a buyers' market, and
they are taking every advantage they can to pit us all against each other," he says.
"This is a fantastic time for people to buy," adds Michael Johnson, senior vice president for
unit handling systems at HK Systems. "They will never get a better deal than now."
Cautious but hopeful
The deals may be out there, but equipment makers aren't expecting a flood of orders in the
immediate future. Todd Swinderman, current president of CEMA and director and chief technology
officer for Martin Engineering in Neponset, Ill., says, "Most of our members feel like we're
bouncing along the bottom. We don't expect to see a dramatic increase [in orders]." He does see
some light ahead, however. "After seeing a sharp decline in orders in 2009, companies believe the
worst is over and growth is on the way, if not immediately then by later this year."
Russ Devilbiss, chair of the conveyor & sortation systems product section of the Material
Handling Industry of America (MHIA) and sales and marketing manager for Carter Control Systems,
takes the same view. He says section members see glimmers of recovery. "I think we're hopeful
things will be a lot brighter," Devilbiss says. Even so, he expects the comeback to be a slow
one. MHIA's forecasts indicate that equipment sales won't see
a significant rebound until the third and fourth quarters of the year.
SI Systems, an automated systems specialist whose clients are concentrated heavily in the
pharmaceutical, health and beauty aid, entertainment, and office supply industries, is also
seeing signs that customers are getting ready to spend again. Casey says, "We are starting to see
the number of inquiries increase. I'm talking about what I would perceive, based on 40-plus
years of experience, as some pretty solid ones. Customers are starting to loosen the purse
strings a bit. We are not back to normal levels, but we have hit the bottom and are starting
to get a little bit of bounce. It will be a slow but steady recovery."
Johnson of HK Systems is not quite so sure those inquiries will quickly turn into orders.
"We have seen an uptick in quotes, and that gives us some hope, but honestly, the first half is
going to be a difficult time," he says. "I sense a tentativeness with some customers. We are
quoting larger systems, but I'll feel better when the orders come in."
That's not to say the picture at HK Systems is entirely bleak. Although demand for new
installations is down, Johnson reports that the company has seen growth in a few areas,
particularly aftermarket sales, modifications to existing systems, and retrofits. "We
anticipate that will continue to be strong," he says. "That's usually an indicator of an
economy in flux."
Pockets of optimism
Others in the industry sound a bit more optimistic. Ken Ruehrdanz, market development manager for
Dematic Corp. and former chair of the MHIA conveyor & sortation systems product section, expects
to see steady growth in demand for integrated systems this year. "The need for processing speed,
increased levels of accuracy, higher customer service levels, more value-added services, with more
ergonomics and sustainability built in, will drive the market need for integrated material flow
systems in 2010," he wrote in response to a query from DC Velocity. "Warehouse operators
continue to be driven to reduce warehouse logistics costs."
Some are already seeing signs of growth. John Sarinick, vice president and division manager for
Beumer Corp.'s sortation group and vice chair of MHIA's conveyor & sortation systems product group,
says his company started seeing an uptick in the summer. "True proposals turned up in the last
quarter, and several [were] due here in January," he says. "We're hoping for a strong first
quarter."
Sarinick expects growth to be led by dot-com customers, which are projected to recover more
quickly than their brick-and-mortar counterparts. "Direct-to-consumer is looking to be a strong
market for our products," he says. Facility upgrades will be another growth area, Sarinick adds.
"With the economy down, customers are using automated systems to get more out of their [existing
facilities] rather than building greenfield facilities as we saw in previous years," he says.
Bucking the trend
Not all equipment makers look back on 2009 as a disaster. Take TGW Ermanco, for example. "It was a
pretty dismal year, but we did better than expected," says Strayhorn, who joined the company as
president last April. "Actually, the group [which includes several material handling firms
operating under the umbrella of the Austria-based TGW Logistics Group] grew a little last
year."
The company is looking to build on that growth by shifting its strategy from supplying products
to integrators toward developing material handling systems for end customers, Strayhorn says. "We
are still going to maintain relationships and sell conveyor systems to our business partners, but
we are breaking out of the box and approaching the market in a direct fashion," he explains.
Strayhorn says it's necessary for the company to "break out of the commodity box [because] that's
the worst box you can be in in our industry. It drives down margins and limits growth."
At least one company will look back fondly on last year. "Schaefer had a great year in 2009,"
says Jack Lehr, vice president of sales for Schaefer Systems, a large systems integrator for
automated warehouses and distribution centers. He expects business to remain strong this year.
"Blue chip companies in our markets took advantage of our services to leapfrog their
competition," he says. Specifically, Schaefer had success with large food distributors, major
retailers, and electronic commerce fulfillment specialists. "They went against the trend," he
says. "Companies that are segment leaders and had the capital took advantage of lower construction
costs and the opportunity to get the lowest cost per unit."
Specifically, the new global average robot density has reached a record 162 units per 10,000 employees in 2023, which is more than double the mark of 74 units measured seven years ago.
Broken into geographical regions, the European Union has a robot density of 219 units per 10,000 employees, an increase of 5.2%, with Germany, Sweden, Denmark and Slovenia in the global top ten. Next, North America’s robot density is 197 units per 10,000 employees – up 4.2%. And Asia has a robot density of 182 units per 10,000 persons employed in manufacturing - an increase of 7.6%. The economies of Korea, Singapore, mainland China and Japan are among the top ten most automated countries.
Broken into individual countries, the U.S. ranked in 10th place in 2023, with a robot density of 295 units. Higher up on the list, the top five are:
The Republic of Korea, with 1,012 robot units, showing a 5% increase on average each year since 2018 thanks to its strong electronics and automotive industries.
Singapore had 770 robot units, in part because it is a small country with a very low number of employees in the manufacturing industry, so it can reach a high robot density with a relatively small operational stock.
China took third place in 2023, surpassing Germany and Japan with a mark of 470 robot units as the nation has managed to double its robot density within four years.
Germany ranks fourth with 429 robot units for a 5% CAGR since 2018.
Japan is in fifth place with 419 robot units, showing growth of 7% on average each year from 2018 to 2023.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”