After a dismal 2009, makers of conveying and sortation systems believe a modest recovery is under way. In the meantime, look for great deals on equipment.
Peter Bradley is an award-winning career journalist with more than three decades of experience in both newspapers and national business magazines. His credentials include seven years as the transportation and supply chain editor at Purchasing Magazine and six years as the chief editor of Logistics Management.
The early signs, at least, are promising. After a dismal 2009, manufacturers of conveying and
sortation systems are once again getting what they believe are serious inquiries from potential
customers about new installations.
As far as the manufacturers are concerned, the rebound can't happen soon enough. Last year was
among the worst the industry has seen in some time. Through the first half of the year,
sales tracked by the Conveyor Equipment Manufacturers Association (CEMA) were down
by 18.8 percent. (Full year statistics will be announced next month.)
But equipment makers have reason for encouragement. Not only are they fielding more requests
for quotes, but buyers themselves have indicated they're likely to increase their spending this
year. In a survey conducted in mid-2009, DC Velocity asked readers about their plans for
spending on conveyor equipment in 2010. While 19 percent indicated they expected to cut spending,
31 percent said they planned to spend more this year than they did in 2009.
For companies planning to buy new equipment, the timing couldn't be better. Right now, vendors
are hungry for business. Most of the manufacturers admit pricing pressure is intense, and with
manufacturing capacity plentiful, they are anxious to book business.
The intense market competition is just one part of the story. Like their peers in many other
industries, conveyor manufacturers have worked hard to trim their own costs over the past 18
months or so. That means they can now cut a better deal and still make a profit.
William J. Casey, president and COO of SI Systems, says, "I know that we've done a lot of
belt tightening, so our break even is a lot lower and that should translate into
better-than-average profits." He admits, though, that competition for order fulfillment equipment
business is "a dogfight."
Larry Strayhorn, president of TGW Ermanco, agrees. "We all sense it's a buyers' market, and
they are taking every advantage they can to pit us all against each other," he says.
"This is a fantastic time for people to buy," adds Michael Johnson, senior vice president for
unit handling systems at HK Systems. "They will never get a better deal than now."
Cautious but hopeful
The deals may be out there, but equipment makers aren't expecting a flood of orders in the
immediate future. Todd Swinderman, current president of CEMA and director and chief technology
officer for Martin Engineering in Neponset, Ill., says, "Most of our members feel like we're
bouncing along the bottom. We don't expect to see a dramatic increase [in orders]." He does see
some light ahead, however. "After seeing a sharp decline in orders in 2009, companies believe the
worst is over and growth is on the way, if not immediately then by later this year."
Russ Devilbiss, chair of the conveyor & sortation systems product section of the Material
Handling Industry of America (MHIA) and sales and marketing manager for Carter Control Systems,
takes the same view. He says section members see glimmers of recovery. "I think we're hopeful
things will be a lot brighter," Devilbiss says. Even so, he expects the comeback to be a slow
one. MHIA's forecasts indicate that equipment sales won't see
a significant rebound until the third and fourth quarters of the year.
SI Systems, an automated systems specialist whose clients are concentrated heavily in the
pharmaceutical, health and beauty aid, entertainment, and office supply industries, is also
seeing signs that customers are getting ready to spend again. Casey says, "We are starting to see
the number of inquiries increase. I'm talking about what I would perceive, based on 40-plus
years of experience, as some pretty solid ones. Customers are starting to loosen the purse
strings a bit. We are not back to normal levels, but we have hit the bottom and are starting
to get a little bit of bounce. It will be a slow but steady recovery."
Johnson of HK Systems is not quite so sure those inquiries will quickly turn into orders.
"We have seen an uptick in quotes, and that gives us some hope, but honestly, the first half is
going to be a difficult time," he says. "I sense a tentativeness with some customers. We are
quoting larger systems, but I'll feel better when the orders come in."
That's not to say the picture at HK Systems is entirely bleak. Although demand for new
installations is down, Johnson reports that the company has seen growth in a few areas,
particularly aftermarket sales, modifications to existing systems, and retrofits. "We
anticipate that will continue to be strong," he says. "That's usually an indicator of an
economy in flux."
Pockets of optimism
Others in the industry sound a bit more optimistic. Ken Ruehrdanz, market development manager for
Dematic Corp. and former chair of the MHIA conveyor & sortation systems product section, expects
to see steady growth in demand for integrated systems this year. "The need for processing speed,
increased levels of accuracy, higher customer service levels, more value-added services, with more
ergonomics and sustainability built in, will drive the market need for integrated material flow
systems in 2010," he wrote in response to a query from DC Velocity. "Warehouse operators
continue to be driven to reduce warehouse logistics costs."
Some are already seeing signs of growth. John Sarinick, vice president and division manager for
Beumer Corp.'s sortation group and vice chair of MHIA's conveyor & sortation systems product group,
says his company started seeing an uptick in the summer. "True proposals turned up in the last
quarter, and several [were] due here in January," he says. "We're hoping for a strong first
quarter."
Sarinick expects growth to be led by dot-com customers, which are projected to recover more
quickly than their brick-and-mortar counterparts. "Direct-to-consumer is looking to be a strong
market for our products," he says. Facility upgrades will be another growth area, Sarinick adds.
"With the economy down, customers are using automated systems to get more out of their [existing
facilities] rather than building greenfield facilities as we saw in previous years," he says.
Bucking the trend
Not all equipment makers look back on 2009 as a disaster. Take TGW Ermanco, for example. "It was a
pretty dismal year, but we did better than expected," says Strayhorn, who joined the company as
president last April. "Actually, the group [which includes several material handling firms
operating under the umbrella of the Austria-based TGW Logistics Group] grew a little last
year."
The company is looking to build on that growth by shifting its strategy from supplying products
to integrators toward developing material handling systems for end customers, Strayhorn says. "We
are still going to maintain relationships and sell conveyor systems to our business partners, but
we are breaking out of the box and approaching the market in a direct fashion," he explains.
Strayhorn says it's necessary for the company to "break out of the commodity box [because] that's
the worst box you can be in in our industry. It drives down margins and limits growth."
At least one company will look back fondly on last year. "Schaefer had a great year in 2009,"
says Jack Lehr, vice president of sales for Schaefer Systems, a large systems integrator for
automated warehouses and distribution centers. He expects business to remain strong this year.
"Blue chip companies in our markets took advantage of our services to leapfrog their
competition," he says. Specifically, Schaefer had success with large food distributors, major
retailers, and electronic commerce fulfillment specialists. "They went against the trend," he
says. "Companies that are segment leaders and had the capital took advantage of lower construction
costs and the opportunity to get the lowest cost per unit."
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."