Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
That may be a reasonable question for trucking executives to ponder as they start 2010. That is,
if they aren't too busy beating each other up over pricing to think through the consequences of
their actions.
As a grinding freight recession ended its third year, the rate environment for truckload and, in
particular, less-than-truckload (LTL) services, continued to weaken. Pricing trends in both
categories deteriorated considerably in the third quarter from the first half of 2009, according
to data culled from company reports and compiled by investment banker JPMorgan Chase. Even
railroad pricing on commodities for which the rails compete with truckload carriers has been
hurt by the weakness in truckload rates, according to the firm. Only ground and express parcel
services showed a sequential pricing improvement through the first three quarters of 2009,
according to the JPMorgan data.
Industry veterans have rarely seen anything like it. Michael Regan, CEO of TranzAct Technologies Inc., an Elmhurst, Ill.-based consultancy that over the years has negotiated and purchased billions of dollars of LTL capacity for shipper clients, says he's seen discounts of as much as 90 percent below retail, or tariff, rates.
The pain is being felt across the carrier spectrum. For example, two of the healthiest LTL
carriers, Old Dominion Freight Line Inc. and Con-way Inc., posted sub-par revenue and net income
results in the third quarter of 2009, with the top executives at both companies attributing their
respective performances to declines in tonnage and aggressive pricing competition.
"Overall, the business environment continues to present formidable challenges, characterized
by weak demand, excess capacity, and pricing pressure. We expect these conditions to persist in
the near term, diminishing the prospects for earnings growth," Con-way President and CEO Douglas
W. Stotlar said in a statement accompanying his company's results.
William D. Zollars, chairman and CEO of YRC Worldwide Inc., the nation's largest LTL carrier,
said he doesn't expect
a meaningful economic or freight rebound during the first half of 2010 and that rate weakness
will likely continue at least through that period. In an interview with TranzAct's Regan, Zollars
said YRC has been disciplined about pricing, noting it increasingly walks away from freight it
deems to be unprofitable.
"We don't want to be acting like our competitors who are 'fire-saleing' things for various
reasons," Zollars said in the interview.
Yet that didn't stop YRC from discounting its rates by as much as one-third through at least
the end of 2009. Jon A. Langenfeld, a transport analyst for Milwaukee-based Robert W. Baird & Co.
who reported the YRC move in a recent research note, said the action represents more "pricing
aggression" that will impede a meaningful recovery in prices and negatively impact LTL
profitability well into 2010.
Self-inflicted wounds
For carriers, the wounds have been largely self-inflicted. Beset by soft freight flows and
persistent overcapacity—the consensus among analysts is that there is 20 percent excess
capacity in the LTL sector—truckers have spent the better part of 2009 slashing rates to
win or keep business.
At the same time, carriers remained loath to remove capacity, keeping the supply-demand scale
firmly tilted in favor of shippers. Satish Jindel, head of SJ Consulting, a Pittsburgh-based
consultancy, says with the exception of YRC, no major LTL carrier took out capacity in more than
single-digit amounts last year. By contrast, YRC removed up to 30 percent of its capacity by
shuttering several regional operations and cutting 190 terminals from its YRC National unit during
the 2009 integration of Yellow Transportation and Roadway Express into the new entity.
Most of the predatory pricing was aimed at
taking share from YRC to drive the financially troubled carrier out of business and eliminate a
large source of supply. However, it appears those plans will have to be put on hold.
A November 2009 agreement under which
YRC's bondholders planned to exchange their debt for 1 billion newly issued equity shares—a
deal that will allow YRC to eliminate nearly $400 million in 2010 interest payments and give it
access to a revolving credit line of more than $100 million—is likely to keep the trucker
afloat at least through the end of 2010. This gives YRC critical breathing space to remain
competitive with a smaller, more efficient network that Zollars said "fits our business volumes
pretty well." At this writing, the swap had yet to be consummated.
Faced with the prospect of a surviving and perhaps recovering YRC, its rivals may take the
pedal off the pricing metal and look for different ways to remain competitive. "We think carriers,
once they realize YRC's financial situation isn't as precarious as it was, may step back and
create some stability in pricing," says Jindel.
That could actually be good news for shippers, who while being the beneficiaries of a
year-long rate gift that kept on giving, understand that in the long run, a carrier's inability
to earn an adequate return may deter it from making the investments needed to deliver a quality
product.
Regan of TranzAct believes shippers have picked most of the low-hanging rate fruit and should
not expect carriers to slash prices much further for fear of failing to cover even their variable
costs. "The bigger shippers have already grabbed the bulk of the savings that are there," he says.
Regan expects LTL rates to remain flat year over year, barring any unexpected developments.
Light at the tunnel's end?
There may be some light at the end of this very dark tunnel. Truckload rates, which normally lead
LTL pricing by many months, appear to have bottomed in late 2009 and are poised for an upward spike. If history is any guide, LTL rates should firm up sometime in 2010.
But these are not ordinary times. Unlike the LTL category, the truckload sector has already seen
a significant reduction in capacity during the recession. LTL overcapacity is likely to remain an
issue even after freight volumes recover.
Another and perhaps more profound trend is a shift in what Jindel called a shipper's "product
characteristics." Tonnage has traditionally been the bread and butter of LTL carriers. Yet the
goods being produced today are lighter and smaller than ever before, leading to painful declines
in tonnage tendered to the carriers.
Jindel says much of this lighter, smaller freight is being increasingly "converted" to
parcel services, a factor that may explain why parcel pricing
held up relatively well through most of 2009. The analyst says the shrinking in cargo size and
weight is a long-term trend, and LTL carriers must reposition their value propositions accordingly
or risk losing more business to parcel companies. "This is a more important long-term issue for LTL
than pricing," he says.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."