Peter Bradley is an award-winning career journalist with more than three decades of experience in both newspapers and national business magazines. His credentials include seven years as the transportation and supply chain editor at Purchasing Magazine and six years as the chief editor of Logistics Management.
For a variety of reasons—rising fuel costs, concerns about global warming, a national goal of energy independence, emerging regulations—energy conservation initiatives are getting plenty of attention in the logistics and distribution world. And the focus isn't just on trucks, planes, and trains; warehouses and distribution centers are coming under scrutiny as well.
The reasons aren't hard to understand. A rambling, poorly insulated structure with high ceilings and an inefficient lighting system is likely to leak energy like a sieve. And if its occupants leave dock doors open or unused conveyors and equipment running, so much the worse.
Stanching the losses doesn't have to mean razing the facility and building a new, energy-efficient one in its place, however. Many times, DCs can cut their energy bills simply by adjusting their operations to use energy more efficiently and investing in some well-chosen retrofits.
As for what kind of retrofits, the biggest opportunities for distribution facilities will likely be in motors, heating and cooling, and lighting, says David Voynow, a marketing manager for logistics, cranes and hoists, and material handling for Schneider Electric, an international energy management specialist. Cutting power consumption in these areas could be as simple as adding insulation or as complex as installing sophisticated energy management systems or "cool roofs." Granted, all of these options carry some upfront costs. But an investment in energy-saving equipment or technology is likely to pay for itself many times over in the years to come.
LEED by example
So where to begin? One good place is the U.S. Green Building Council (USGBC), a non-profit organization that promotes sustainable building practices. Although best known for its LEED (Leadership in Energy and Environmental Design) certification program for new building design and construction, the council offers a parallel certification for existing buildings. Called "LEED for Existing Buildings: Operations and Maintenance Certification," the program, which was revised earlier this year, recognizes businesses for physical or operational improvements that conserve "energy, water, and natural resources; improve the indoor environment; and uncover operating inefficiencies."
Although the time, cost, and effort required may deter companies from pursuing LEED certification, facility managers can still use the program's rating system and checklists as reference guides. For example, USGBC offers on its Web site an operations and maintenance projects checklist that covers everything from water efficiency to energy and atmosphere to indoor environmental quality to innovations in operations. (USGBC also offers workshops, online courses, and webinars on LEED.)
It's important to note that LEED for Existing Buildings is a broad-based certification program that's perhaps tailored more to office buildings than industrial sites. "LEED is just not built around DCs," warns Dean Monnin, a senior project manager in the Columbus, Ohio, office of international real estate developer Jones Lang LaSalle. But that can work to a DC's advantage, he adds. For example, a DC might have an easier time achieving a base certification than an office building might because large portions of the facility aren't air conditioned and water usage may be relatively low for a building its size.
Un-Limited savings potential
While water conservation, solid waste management, and indoor air quality initiatives all offer solid savings potential, efforts to reduce energy consumption typically offer the fastest return.
Consider the case of Limited Brands Inc. The parent company of Victoria's Secret, Bath & Body Works, and four other retail chains, Limited Brands says it expects to save $775,000 a year by installing energy-efficient lighting in its five distribution centers in Columbus, Ohio. That represents a 50-percent reduction in the DCs' lighting energy consumption, according to GE Consumer & Industrial, the supplier of the retrofit lighting system.
The installation included new T5 and T8 lamps and T8 ballasts that offer significantly longer life than the older lamps—they are rated for 24,000 hours—plus motion sensors in low-traffic areas that turn lights on only when there is activity in an area. The new lighting offers the added advantage of increasing light levels in many parts of the DCs, which combined, occupy 3.5 million square feet.
The savings include a $650,000 reduction in lighting costs over one year and another $125,000 in reduced maintenance costs due to the new lamps' longer life.
Although not every lighting replacement project will bring these kinds of returns, even relatively new facilities can benefit from swapping out their lighting fixtures, according to Mary Beth Gotti, manager of GE Consumer & Industrial's Lighting and Electrical Institute. Lighting technology has improved markedly in the past few years, she says. "If your system is more than five years old, I know you can do better."
Gotti notes that high-bay lighting of the type used in DCs has been one of the hottest topics at the Cleveland-based institute, which offers workshops, demonstrations, and conferences on lighting technology.
Cool!
Smaller projects can also offer significant savings. Honda of South Carolina Manufacturing, a maker of all-terrain vehicles and personal watercraft, was able to slash cooling costs by buying ceiling fans. The manufacturer installed 19 Big Ass Fans ceiling units, which operate on small 1- or 2-horsepower motors, in its Timmonsville, S.C., production facilities. The improved air circulation has allowed the company to sharply reduce the use of air conditioners with 40-horsepower motors. The result was an energy savings of about $1,500 a month and an 18-month return on the investment, according to Big Ass Fans.
Jeff O'Neil, a maintenance engineer and supervisor at the Honda factory, reports that the improvements have been particularly noticeable in the watercraft plant, which features a more open layout than the ATV facility. Once the fans began operating, he switched the air conditioners over to automatic mode so they would run only when needed. As it turned out, not all of the air conditioners were needed, O'Neil says. "We had two units that never really turned on all summer."
Jeff McCathern, assistant manager of the facilities department at the plants, reports that because of the fans' cooling effects, the company was also able to increase the temperature in the plants by two degrees, further reducing its reliance on air conditioning. "[The fans] help in the winter as well," he adds. "They move heat [generated by] the lighting down to the floor."
Start with the basics
Although there are many avenues to increasing an operation's energy efficiency, Voynow recommends that DC managers begin with the relatively easy fixes. "Our philosophy is to first fix the basics," he says. That means addressing issues like lighting and building insulation.
From there, he suggests addressing a more complex issue: correcting the DC's "power factor," which is essentially the percentage of the total power coming into a building that's actually put to work (the higher the power factor, the better). Power factor correction, which involves the use of specialized capacitors at appropriate points in the DC, can provide "almost instantaneous payback," he says.
But whatever type of energy-conservation measures a DC chooses, Voynow says, the key to success is follow-up—constant monitoring, maintenance, and refinement. That includes employee training and awareness—emphasizing no-brainer items like turning off lights and closing bay doors.
"If you don't have an ongoing program, you will be right back where you started," he warns. "The thought process has to be part of the management suite, part of a holistic approach, not a one-time program."
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."