Susan Lacefield has been working for supply chain publications since 1999. Before joining DC VELOCITY, she was an associate editor for Supply Chain Management Review and wrote for Logistics Management magazine. She holds a master's degree in English.
In the daily scramble to get product out the door, it's easy to overlook what's powering all that activity: your lift-truck batteries. Indeed, for many DC managers, industrial batteries are "the forgotten asset," says Tom Quinn, director of business development for Minit-Charger, a manufacturer of fast-charging systems.
That's a serious oversight. After all, we're not talking flashlight batteries here. A lift-truck battery comes with a high price tag. And like many expensive assets, it requires regular care and maintenance to stay in top condition.
How can you keep your lift-truck batteries running at peak performance levels? We asked several experts for advice. Here are their recommendations:
1. Keep your battery watered.
Mention battery maintenance, and the first thing that comes to mind is watering. As a battery runs, it loses water. That water has to be replaced —and not with just any water. Tap water may contain minerals, which could build up on the battery, shortening its life. Instead, use distilled water, recommends John Pratt, president and CEO of Multi-Shifter, a battery-handling equipment maker.
When you water matters as much as what you water with. "Water should only be added to batteries while the batteries are on charge at the end of charge and gassing, or as soon after recharge as possible," explains Ed Miller, product support manager for the Motive Power Division of East Penn, which manufactures Deka brand industrial batteries. If a battery is watered beforehand, it could boil over, adds Quinn.
As for the optimal watering schedule, that's subject to variation. For the average operation, once a week is usually enough. But a busy operation —say, one that runs three shifts seven days a week — might require twice-weekly watering, says Quinn. And a small, one-shift operation may be able to get away with watering every other week. To determine the right interval, Steve Ache, vice president of sales and marketing for battery management solutions company PowerDesigners, recommends using a battery monitoring device with a fluid level sensor.
Watering can be done manually —either by using a hose to fill the battery's cells individually or by using a singlepoint watering system, which lets you hook the hose up to one connection. For those who prefer an automated solution, there are chargers that will water your battery automatically through that single-point watering system, says Blake Dickinson, head of applications engineering for AeroVironment, which manufactures fast-charging systems.
2. Equalize your battery.
When a battery discharges, a couple of things happen. First, lead dioxide turns into lead sulfate, which builds up on the battery's plates. Although the charging process turns the sulfate back into dioxide, a normal charge is often not enough to get rid of all the sulfate that has built up, according to Dickinson. The sulfation can make it difficult to recharge the battery.
Second, over the course of a week, the electrolytes in the battery acid can separate out, with the heavy ones sinking to the bottom while the lighter ones rise to the top. If they're left stratified like this, the battery will not run efficiently.
An equalization, or extended charge, will remove the sulfate from the plates and destratify electrolytes, says Dickinson. This extended charge also equalizes all of the cells in the battery, so that the slightly weaker cells are operating at the same strength as strong cells. Eliminating that strength gap helps prevent battery failure, he explains.
3. Consider an additive.
Another way to get rid of sulfate is to use an additive. Pratt of Multi-Shifter recommends using Varix. Varix, which requires only a one-time application, flushes existing sulfate buildup off the plates and prevents additional sulfate from bonding to them. This process can lengthen the life of a new battery and improve the run time of an older one, according to Pratt. "We've had many instances where a battery that was only working for four hours was back to six to eight hours [after treatment]," he says.
4. Monitor the battery's temperature.
Make sure that your battery doesn't run too hot. "If your operating temperature stays above 115 degrees on a daily basis and doesn't drop below that point, you're asking for trouble," says Waseem Ahmad, vice president of engineering for battery manufacturer Hawker Powersource, an Enersys company.
You can determine a battery's temperature by inserting a thermometer into the cell or by taking an external reading using a heat gun. Alternatively, you can purchase a monitoring device for each battery that will track temperature as well as state of charge, peak current charging and discharging, and ampere hours consumed, says Ache.
5. Wash your battery regularly.
Washing your battery can both cool it down and make it function more efficiently. "The cleaner the copper tips on both the battery and the charger, the more efficient the transfer of electricity," says Dan Dwyer, general manager for Sackett Systems, which makes battery-handling equipment.
Batteries can be washed manually or automatically using wash cabinets. As for how frequently they should be washed, that will depend on the application, the type of facility, and the equalization cycle, says Dwyer. Typically, he recommends somewhere between once a week and every two weeks. Ahmad of Hawker suggests once a quarter.
6. Follow the 80-percent rule.
Batteries should be charged when they have reached 80 percent depth of discharge — typically eight hours for a new battery. Removing a battery for charging before it reaches that point is a waste of money, says Jim Lane, vice president of sales and marketing at battery-handling company MTC. Lane says it costs $20 on average to change and charge a battery (most of that goes for labor), so the costs of unnecessary battery exchanges can add up quickly.
7. Always use a cooled battery.
If you're changing out your batteries (as opposed to using fast or opportunity charging), allow the battery to cool down for four to eight hours after the charge, says Lane. "Heat degrades the battery faster than anything," he explains.
8. Follow the "first in, first out" rule.
One way to ensure you're using a fully cooled battery is to follow a "first in, first out" policy for battery rotation, says Dwyer. A battery management system —which tracks not only how long a battery was in the lift truck but also how long it was in the charging system —can help assure batteries are used in the correct order.
9. Don't undercharge your battery.
It might not sound harmful, but undercharging will cause sulfate to build up on a battery, reducing its capacity and ultimately its life, says Ahmad of Hawker. To avoid this, be sure to use a charger that matches the battery exactly. If you have a 1,000 amp hour battery, he says, your charger should also be 1,000 amp hours —no more, no less.
To determine whether batteries are fully charged, check the specific gravity of the acid after the charge, Ahmad advises. Each battery has a nameplate that tells what the specific gravity should be when it's fully charged. If the specific gravity does not match exactly, the charger needs to be adjusted.
10. Don't skimp on your record-keeping.
When it comes to battery maintenance, one of the biggest mistakes DCs make is failing to document battery-related activities, says Miller. Whether you use a simple paper checklist or a sophisticated battery management system, it's critical to keep records on activities like battery charging and discharging, battery change-outs, and battery rotation. Maintaining good records takes time and attention, but skipping that step is false economy. The more you know about the maintenance and performance history of these critical assets, the more you stand to save in the long run.
Logistics real estate developer Prologis today named a new chief executive, saying the company’s current president, Dan Letter, will succeed CEO and co-founder Hamid Moghadam when he steps down in about a year.
After retiring on January 1, 2026, Moghadam will continue as San Francisco-based Prologis’ executive chairman, providing strategic guidance. According to the company, Moghadam co-founded Prologis’ predecessor, AMB Property Corporation, in 1983. Under his leadership, the company grew from a startup to a global leader, with a successful IPO in 1997 and its merger with ProLogis in 2011.
Letter has been with Prologis since 2004, and before being president served as global head of capital deployment, where he had responsibility for the company’s Investment Committee, deployment pipeline management, and multi-market portfolio acquisitions and dispositions.
Irving F. “Bud” Lyons, lead independent director for Prologis’ Board of Directors, said: “We are deeply grateful for Hamid’s transformative leadership. Hamid’s 40-plus-year tenure—starting as an entrepreneurial co-founder and evolving into the CEO of a major public company—is a rare achievement in today’s corporate world. We are confident that Dan is the right leader to guide Prologis in its next chapter, and this transition underscores the strength and continuity of our leadership team.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."