Norm Mineta has wielded more influence over transportation than perhaps any public official in history. He's 77 and out of the public limelight, but he still has considerable skin in the game.
Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Few individuals in the last 30 years have made as indelible an imprint on transportation and public service as Norman Y. Mineta.
From his days as mayor of San Jose, Calif., through the years he spent in Washington serving as chairman of the House Aviation Subcommittee and the House Public Works and Transportation Committee, as secretary of commerce under President Clinton, and, under President George W. Bush, as the longest-tenured secretary of transportation in DOT's 42-year history, Mineta's knowledge, political skills, and integrity put him above the typical Beltway bickering and partisanship. In what might have been the ultimate nod to his reputation and experience, Mineta became the only Democrat to serve in the Bush cabinet.
After his retirement from public life in July 2006, Mineta was named vice chairman of Hill & Knowlton, the huge public affairs, public relations, and communications consulting firm. He holds that position today and estimates he spends 40 percent of his time on transportation and infrastructure issues.
Recently, Mineta sat down with DC VELOCITY to discuss his accomplishments, his frustrations, the present and future of transportation in America, and the current DOT secretary, Ray LaHood, who, like Mineta, was plucked from the other side of the congressional aisle to serve at the pleasure of the president of the opposition party.
Q: You have spent most of your career in public service. What is your role now that you are in private life, and how does it differ from what you were doing as mayor, congressman, and cabinet secretary?
A: I spend much of my time on the broad issues of business development and strategic initiatives. When it comes to transportation and infrastructure, we know there are limitations because of restricted available financial resources. It may be that there is not enough money coming from public funds. We then look at the potential for utilizing such strategies as public- private partnerships, and for determining if there are private sources that can match or supplement existing public funds to build certain types of infrastructure. I'm not doing that much differently than I did as a public official, except as a public official I had designated pots of money to work with, whether for roads and bridges or for emergencies.
Q: Who are your clients and what are you telling them today about the state of the economy and the capital markets?
A: I'm not at liberty to divulge the names of our clients. What I can tell you is that we're doing a lot of what would be considered "bridge financing" of projects. For example, a port authority may do its own financing and underwriting for a project, but come up, say, $80 million short of what is needed. My work involves facilitating the involvement of outside sources of capital. But there are questions as to whether companies can step up to the table today. Whether it is debt financing or equity funding, funds are hard to come by. The credit window has closed to a great extent. People are in a holding pattern until they see things improving.
Q: Do you see that happening any time soon?
A: I do.
Q: Do you see any improvement in freight activity and demand?
A: The question is will there be money to improve major freight corridors connecting, say, ports of entry with distribution centers. The stimulus package does not come up with a lot of money. In his initial stimulus proposal, President Obama proposed somewhere around $300 billion in transport and infrastructure. The final bill allocated some $58 billion.
Maybe right now, with the economy down, it's not a big deal. But in two or three years when the economy comes roaring back and we are not ready with the facilities to match the increased flow of goods, it will have an impact.
Q: Is the money allocated for infrastructure in the final stimulus plan enough to meet President Obama's twin goals of job creation and infrastructure improvements?
A: What the president submitted to Congress was a pretty healthy package. But what came out of Congress was much lower. I don't see it generating the 3.6 million jobs the administration is striving toward.
Q: The Highway Trust Fund is up for reauthorization later this year in an environment where the motor fuel tax, the traditional mechanism for paying for infrastructure improvements, is bringing in less cash due to the economic downturn and the proliferation of more fuel-efficient vehicles. The major trucking groups advocate an increase in the federal fuel tax, which has remained at 18.4 cents per gallon since 1993. Others are promoting alternate approaches like a tax based on the number of miles that a vehicle travels. Where do you come down?
A: I don't believe the gasoline tax is a sustainable source of revenue for highway and transit construction as we have relied on it the past.
Q: Why?
A: Even with vehicle miles traveled going up, the total flow of funds into the highway trust fund is coming down. And, as you noted, this is due to significantly increased fuel efficiency of today's vehicles. I have said that, by the end of President Obama's second term, the majority of the cars will not be powered by gasoline. You have increasing ethanol use—right now, it may represent 10 to 12 percent of each gallon. But let's say it gets up to 60 percent. So look at the total picture. You will have more electric cars—you can't apply a gas tax to them. You will have greater use of ethanol, which means less gasoline consumed per gallon, so there is less to tax. Then you move into fuel cells powered by hydrogen—you can't apply a gas tax to that. We have to move away from the gas tax.
Q: What funding alternative would you support?
A: I think the "Vehicle Miles Traveled" program ought to be seriously considered. Even if you go to a VMT, you still have some form of tax. But the beauty of the VMT approach is that all you look at is how many miles you travel on the highway. It captures activity regardless of energy source.
Q: You ran DOT on 9/11, and in the years to follow you presided, along with the Department of Homeland Security, over the biggest ramp-up of transport security in the nation's history. Nearly eight years after the fact, are you comfortable saying that security has improved since 9/11?
A: My answer is a definite yes, though it would be hard to imagine, say, getting to a point where we can screen 100 percent of all ocean containers without compromising the speed and reliability of an intercontinental supply chain. If we can get to 85 percent screening, that would go a long way.
Q: But in screening air freight moving in the bellies of passenger planes, we are at 100 percent physical screening, albeit mandated by law?
A: I did not support that approach at the time it was being debated. To me, the idea of physically screening everything would be too costly and time consuming. The "known shipper" concept had a lot of merit when it was being implemented, and it still does. A combination of technological applications and the risk-based, known-shipper program is the ideal way to go.
Q: Like you, Secretary LaHood was a seasoned lawmaker chosen by the opposition party at the start of an administration to run DOT. Yet you had significant transportation experience going into the job, while he did not. Is that going to be a problem for him?
A: Ray LaHood was a great choice. He has a very close relationship with the president and chief of staff (Rahm Emanuel). He may be lacking in terms of getting into the weeds on specific issues, but he will surround himself with knowledgeable people and he is a quick study. He was also a member of the House Public Works and Transportation Committee, so he has had exposure to the issues.
Ray is widely respected on both sides of the aisle. That is important, because working with Congress is a critical part of that job.
Q: What are the biggest challenges facing those who work and depend on transportation and infrastructure?
A: The biggest challenge is finding a sustainable revenue source for infrastructure construction, operations, and maintenance. Another is working to improve productivity and reduce congestion on our freight corridors—and that means reintroducing intermodalism. We put a great deal of emphasis on intermodal in past reauthorization bills, and we have to get back to that. It stands to be an efficient and cost-effective way to move goods, and we can ill afford to give up hard-won productivity gains.
The other key challenge, which ties back to the first, is working to raise awareness of transportation issues and how they affect our lives. I have never understood why there has not been more attention and concern expressed by the public about transportation. Every form of economic activity is based on transportation. It impacts everybody every day, but unless there is a tragedy, people take transportation for granted.
After the collapse of the I-35W bridge in Minneapolis, (Rep. James) Oberstar (D-Minn.) proposed a 5-cent increase in the gasoline tax to fund bridge improvements. It took about 45 days to kill that proposal. I thought, "Holy cow, is the shelf life of a discussion of this magnitude only 45 days?"
Q: Looking back, what do you consider to be your greatest accomplishments and frustrations?
A: My greatest accomplishment was setting up the Transportation Security Administration, meeting the 36 mandates in the law creating the agency, and doing it within the prescribed time frame. The biggest mandate was establishing security operations at all U.S. commercial airports by Nov. 17, 2002. What many people don't realize is that, when completed, the TSA was the largest single mobilization of any workforce since World War II.
My biggest disappointment? In 2001, knowing the next highway reauthorization was set for 2003, we developed a six-year funding mechanism that called for a 2-cent-a-gallon gas tax increase in the first year, a 2-cent-a-gallon increase in the third year, and another 2-cent-a-gallon increase in the fifth year. As I recall, that would have been a $330 billion proposal and left us with a $7 billion unobligated trust fund balance after six years. We went to the Oval Office, and after we went through the entire presentation, President Bush takes a marker, circles the gas tax increases, and says, "Norm, I don't want any of those tax increases. Get those out."
So we went back and put a CPI inflator on the gas tax in the fifth year. Keep in mind that the gas tax had not been raised since 1993. We returned to the Oval Office, went through the presentation, and afterward President Bush said, "Norm, that's a tax increase. Get that out." So I then took all the unobligated surplus, left $1 billion in the highway trust fund, and used the balance to build a $267 billion surface transportation program that Congress finally passed in 2005. Not long after, the administration asked for an $8 billion infusion of general funds into the highway trust fund so it wouldn't be running a deficit by 2007.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."