Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
In the never-ending battle between rails and truckers to win the hearts, minds, and budgets of shippers, it seemed only a matter of time before the environment became a competitive weapon. And that's precisely what happened.
The Web site of the Association of American Railroads, the leading rail trade group, states that, on average, a train can carry one freight ton 436 miles on a gallon of fuel—four times farther than a truck can—and that an intermodal train removes 280 trucks, or the equivalent of 1,100 automobiles, from the road. AAR also notes that each ton-mile of freight moving by rail instead of on the highway cuts greenhouse gas emissions by more than two-thirds, and that by shifting 10 percent of domestic freight from truck to rail, emissions would be reduced by 12 percent and 1 billion gallons of fuel would be saved each year.
The AAR site includes a "carbon calculator" that allows users to plug in data on train sizes, traffic lanes, and commodities hauled to determine the reductions in carbon footprint if the goods moved by rail rather than truck. For example, a 100-car train moving intermodal or consumer-goods shipments from Atlanta to Chicago would save 125 tons of CO2 compared to the same amount of freight moving on the highway, according to the calculator. It would take 2,909 tree seedlings 10 years to remove that amount of carbon from the environment, the AAR site says.
While the numbers keep AAR statisticians busy and employed, they do little to endear the railroads to what is at once their chief rival and their key partner and customer: the trucking industry. Truck advocates argue that some environmental data spouted by the railroads is misleading, noting that even if virtually all long-haul truck freight (roughly defined as freight moving more than 550 miles) migrated to intermodal, a truck would still start and finish every intermodal haul. Thus, the elimination of long-haul truck movements would barely make a dent in the number of commercial vehicles on the road, truck advocates say.
Truckers also chafe at what they believe are slaps at their industry by the railroads in the name of environmental awareness. Clayton Boyce, spokesman for the American Trucking Associations (ATA), says many truckers "do not appreciate the railroad industry's penchant for attacking the trucking industry" to assert environmental superiority or further its legislative goals in Congress. The ATA has advanced an environmental initiative of its own, which includes limiting truck speeds to 65 mph and increasing the gross vehicle weight limit for single-trailer units to 97,000 pounds from the current 80,000 pounds.
In recent months, the topic of intermodalism has received attention from outside the industry as well. In late March, the political publication National Journal hosted a blog titled "Are We Intermodal Enough Yet?" The posts from thought leaders in the private and public sectors as well as academia focused on the importance of intermodal and the need to expand the intermodal network.
One notable exception was a post by Bill Graves, ATA's president and CEO. Graves said rather than wasting the nation's limited infrastructure funds on a "vision," money instead should be funneled into the highway system and to strengthen existing intermodal relationships. Graves said intermodal service should be encouraged when it makes sense for shippers. But he noted that 83 percent of all freight tonnage still moves by either truck or rail as a single mode. "Barring major shifts in lifestyles, land use, or freight logistics, this will be the reality for the foreseeable future," Graves said in his post.
Getting shippers on board
For all the political posturing, the real question is whether sustainability will become an economic factor in shippers' transport buying decisions. Few dispute that intermodal represents the most environmentally friendly mode of transportation. The question is whether railroads and intermodal marketers can connect the environment and the bottom line to persuade shippers that intermodal makes as much business sense as it does ecological sense.
Thomas K. Sanderson, chairman, president, and CEO of Transplace, a third-party logistics service provider, says there is "clear empirical and anecdotal evidence" that companies are factoring environmental concerns into their transport decisions. He cites continued demand for intermodal services despite declines in fuel prices and truckload rates, both of which should, in theory, drive significant traffic to truck. He also sees more shippers awarding more business to carriers certified under the Environmental Protection Agency's "SmartWay" program, which identifies products and services that reduce transportation-related emissions. "Enlightened shippers are ahead of the curve in making decisions that favor the bottom line and carbon footprint," he says.
Others are not so sanguine about shipper interest. Charles W. Clowdis Jr., managing director, North America, for the consulting firm IHS Global Insight's global commerce and transport practice, says that while some large shippers are "making noise" about environmentally friendly shipping, they normally default to the mode that offers the fastest transit times to maximize their inventory turns and shorten cycle times. Though railroads have improved their speed and reliability to market, trucks remain the fastest way of getting goods to stores and warehouses.
Tom Malloy, a spokesman for the Intermodal Association of North America, says that though environmental concerns are driving some additional intermodal growth, no data exists to quantify the claim beyond what a specific railroad would have on its own customers. The intermodal industry has been selling the environmental story for more than 30 years, he says, but only recently have shippers stated they are migrating to intermodal in an effort to be more environmentally responsible.
A question of access
Lawrence Gross, a senior consultant for the logistics consultancy FTR Associates, says environmental and economic issues may not yet be sufficiently connected to drive a mass migration to intermodal, but sustainability will soon be a critical buying factor in weighing rail versus truck. "It will become an issue to the extent that being a good environmental citizen will become more aligned with being a profitable operator," he says.
Gross cautions, however, that intermodal's environmental advantage will go largely for naught unless the railroads build more secondary ramps and terminals to make intermodal service more accessible to shippers that are located away from the nation's major freight corridors. Currently, intermodal operations in these tertiary markets must depend on an often lengthy and expensive dray to get freight from factories to a main rail line for the intermodal haul.
Legislation introduced in the House by Reps. Eric Cantor (R-Va.) and Kendrick Meek (D-Fla.) might, if enacted in its current form, help remedy the situation. The bill (H.R. 272) would provide federal tax incentives for investments in new track, bridges, and tunnels that would enable more freight to move by rail. A similar bill was introduced in the last Congress but was never given serious consideration. As of mid-May, the legislation had not been scheduled for hearings in the House, and no companion bill had been introduced in the Senate.
The nation's big truckers, as represented by ATA, say they will take a wait-and-see posture toward the legislation. UPS Inc., the nation's largest single intermodal user, would oppose the bill if there are no guarantees the funds would be dedicated to rail improvements. UPS spokesman Malcolm Berkley says the company favors the creation of a railroad trust fund largely financed by user fees.
Dollars and sense
The key determinant in choosing intermodal may not be green but the black gold of oil. With diesel fuel prices at $2.22 per gallon, the cost of shipping a double-stack container moving 2,000 miles door to door from Chicago to Los Angeles would be $1,613, according to data from intermodal and drayage provider Pacer International Inc. and IHS Global Insight. The same shipment moving over the road on a 53-foot trailer would cost $3,315, according to data from the companies. (Both examples include fuel surcharges of between 12 and 14 percent.) When diesel prices were more than double the prevailing rate last July, the industry saw similar price differentials but on shorter hauls.
In ironic timing, the railroads raised their intermodal rates at around the time diesel prices began falling from their July 2008 peak of $4.76 per gallon. The converging events made it more economically compellingfor shippers that had been using intermodal to switch back to the highway. Today, the fast pace of growth enjoyed by intermodal for most of 2008 has dramatically slowed in response to the economic downturn.
According to FTR Associates data, in the fourth quarter, intermodal's share of international and domestic containerized freight moving more than 550 miles fell by 0.2 percent to 12.1 percent. Though first-quarter 2009 data were not yet available at press time, Gross of FTR says he expects the trends for intermodal to remain soft for some time to come.
Despite the talk about promoting sustainability and making the planet greener, shippers are likely to use intermodal for freight movements where it makes sense to save shipping dollars. The issue for shippers has been and continues to be whether they are willing to accept longer transit times in intermodal in return for cost savings. Whether green is or will be a factor in that calculation remains to be seen. Sanderson says that, for shippers, the choice of mode will not rest with fuel, the environment, or the structure of the intermodal network, but with the ability of rail or motor carriers to provide reliable service. "Getting the right product to the right place at the right time, and in the right condition and quantity will drive buying decisions," he says.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.