Contributing Editor Toby Gooley is a writer and editor specializing in supply chain, logistics, and material handling, and a lecturer at MIT's Center for Transportation & Logistics. She previously was Senior Editor at DC VELOCITY and Editor of DCV's sister publication, CSCMP's Supply Chain Quarterly. Prior to joining AGiLE Business Media in 2007, she spent 20 years at Logistics Management magazine as Managing Editor and Senior Editor covering international trade and transportation. Prior to that she was an export traffic manager for 10 years. She holds a B.A. in Asian Studies from Cornell University.
The economy may be in freefall, but logistics salaries appear to be holding their own …for the most part anyway. About onethird of the 1,148 logistics professionals who responded to our fourth annual salary survey in February said their total annual compensation had stayed the same in the previous 12 months. And more than half (53 percent) said their annual compensation had actually increased—better than you might expect considering the headlines of late.
Not everyone was so fortunate, though. About 14 percent of the respondents said they were making less than they did the previous year. That's a significant jump compared to 2008's survey, when only 3 percent of respondents said their pay had fallen during the past 12 months. This group most likely includes people who are unemployed, have taken a pay cut, or have taken a lowerpaying position after losing their previous job. In fact, no matter how you looked at the data, median and average salaries were down slightly almost across the board.
Hard labor
Their paychecks may be smaller, but readers are working as hard as ever. Only 25 percent of those who took part in the salary survey said they worked 40 hours or less during the average week. Another 68 percent said they typically worked 46 to 60 hours a week (including time spent working outside the office). A harried 7 percent can't seem to tear themselves away, devoting more than 60 hours a week to their jobs. And it doesn't seem to matter much what your title, industry, or location may be—with 87 percent of respondents reporting that their work hours had increased or stayed the same, almost everyone is putting their nose to the grindstone these days.
That's partly because many people in this field have more responsibilities than they did in the past. Sixtysix percent of the survey respondents, in fact, reported that the number of functions they manage has increased over the past three years. Another 29 percent said their responsibilities had stayed the same, and 5 percent reported a decrease. The typical reader, moreover, is no longer responsible for a single function. Plenty of respondents said they carried responsibility for three or more of the six functions mentioned in the survey (see the sidebar). The greater the number of functions you oversee, of course, the more people to manage. No surprise, then, that 61 percent of the survey respondents said they had five or more direct reports.
So what kind of compensation are readers being paid for those long hours and growing lists of responsibilities? As we noted earlier, in many cases, it's less than they made before. The average salary this year was $97,776 (down from $105,834 the previous year), while the median salary was $83,000—some $6,000 less than the median in last year's survey.
That downward slide is due in part to the record number of respondents (14 percent) whose pay declined in the previous 12 months. Yet some respondents appear to be holding steady or even doing a bit better than in the past. Thirty-three percent said their pay had not changed over the previous year, and a fortunate 53 percent brought home more bacon during that same period. The latter reported an average increase of 5.5 percent over the previous year (the median was 3.6 percent). It's important to note that those numbers reflect more than just annual raises. Sixty-one percent of all respondents reported that at least part of their total compensation was based on performance.
Title bout
With respondents reporting a wide range of titles and responsibilities (see the sidebar), it's inevitable that our survey would show a significant range in salaries. For the most part, the latest results are similar to patterns we've been seeing all along. One interesting exception: The biggest paychecks this year did not go to the highest-level executives. The three highest-paid readers all identified themselves as managers; they hailed from the pharmaceutical and health care ($980,000), wholesale/retail ($950,000), and food and grocery ($900,000) industries. The three lowest earners, who came from the wholesale/retail and electronics/electrical equipment and components industries, brought home between $10,000 and $12,000—unusually low numbers that may reflect job losses or part-time work.
It's impossible to know whether that nearly million-dollar differential is an anomaly or signals some new trend. But in most cases, job title is still the biggest factor in determining the size of your paycheck.
Which titles pay the most on average? As was the case last year, vice presidents were at the top of the salary ladder. The median salary for VP-level respondents was $144,000—5 percent higher than the median salary of those next in line, corporate officers. Presidents and directors came next, with median salaries of $120,000 and $104,000, respectively.
From there, it's a big jump down to the lower levels. Managers made $28,000 less than directors, and supervisors earned $19,000 less than managers. Exhibit 1 shows the median salary and average salary for each title (we've used the median numbers, rather than the averages, as the basis for comparison because they are less likely to be skewed by statistical extremes).
Experience and education count
Job title may carry the most weight, but many other factors influence how much an individual logistics or supply chain professional makes. The region where you work, your level of education, and how long you've been in the business will typically play a big role in determining your salary.
Let's start with geographic region. As Exhibit 2 shows, this year, the highest median salary was found in the Western states, where the median pay was $87,500. The Middle Atlantic region paid second best, with a median salary of $85,700. Managers working in the Lower 48 did considerably better than their counterparts in Hawaii, Alaska, Puerto Rico, and the U.S. Virgin Islands, where the median salary was just $63,000.
Did your parents push you to get an advanced degree so you would make more money? Well, they knew what they were doing. Exhibit 3 illustrates the strong correlation between earnings and education. The median salary for respondents with only a highschool diploma was $67,000. With a median salary of $145,000, those who have earned a doctorate take home more than twice as much.
Experience in the field also influences earnings (see Exhibit 4). The median salary of newcomers to the profession (those with five or fewer years of experience in logistics) was $66,650. Those at the other end of the scale (respondents with more than 25 years' experience) command a hefty premium for their expertise. With a median salary of $100,000, the veterans outearned the newcomers by about 50 percent.
Grab bag
A grab bag of other factors can have an influence on salaries. Our survey found that a respondent's age and gender, the size of the company he or she works for, and the length of his or her tenure with the current employer can make a difference.
Take age, for example. It seems logical that median salaries should increase with age; as Exhibit 5 shows, that is true, although the differences start to taper off once respondents reach their mid50s. The median salaries for respondents aged 56 to 60 ($89,000) and for those over 60 were separated by just a few hundred dollars.
For as long as salary surveys have been around, women have lagged behind men in terms of their compensation. As Exhibit 6 shows, the difference in median salaries this year was $20,000, or 31 percent. The persistent gender gap appears to be based to some degree on experience. Sixtyfive percent of the women who responded to this year's survey had 15 years' experience or less, compared to 40 percent of the men.
The size of the company you work for makes a difference in your salary (see Exhibit 7). As you might expect, small businesses—those with fewer than 100 employees—pay the least, a median salary of $75,000. Working for a slightly larger company will get you a slightly larger salary—$2,500 more, to be precise. From there, it's a steady step upward to the large corporations that pay a median salary of $95,000.
When it comes to pay, the length of respondents' tenure with their current employers seems to be less important than you might expect. As Exhibit 8 shows, our survey found only a weak correlation between them. As has been true in past years, salaries do not necessarily increase with the number of years with a particular employer. This year, median salaries for those with 11 to 20 years of service with their current employer dipped below those of more recent arrivals. The most senior people, however, outpaced the rest of their colleagues by several thousand dollars.
Glimmer of hope
As anyone who's ever undergone a salary review well knows, there are countless other variables that might influence a person's salary—job performance, departmental budget, and perks and benefits, to name a few. But generally speaking, the primary factors in determining salary are title, geographic region, education, experience, age, company size, and gender.
What does that mean for those eager to boost their earnings? Well, there's not much you can do about your age or gender. But if you suspect your location or a lack of schooling might be holding you back, you can think about moving to a different part of the country or going back to school. But be realistic: In the current economy, even tactics that were once considered tried and true may not pay off.
It's clear that the salaries reflect what's happening in the economy at large. As orders and shipping volumes decline, companies are discontinuing bonuses and cutting compensation. Don't give up hope, though. More than half of the survey respondents saw their pay increase, albeit by a pretty slim percentage. And when times get tough, smart companies take a fresh look at their operations to find efficiencies and cost savings. Who better to take on that mission and prove their worth than logistics and distribution pros?
who are you?
The results of DC VELOCITY's fourth annual salary survey once again offer a comprehensive portrait of our readers. The study was based on the responses of 1,148 subscribers who completed a 20-question survey in February. The survey respondents came from a broad swath of industries—everything from wholesale/retail (27 percent), third-party logistics services (10 percent), and food and grocery (8 percent) to pharmaceuticals and health care (5 percent), consumer packaged goods (6 percent), and apparel and footwear (4 percent).
All of the respondents classified themselves as having some sort of managerial responsibility. At the higher levels, 3 percent said they were corporate officers (CEOs, COOs, CFOs), another 3 percent identified themselves as presidents, 9 percent were vice presidents, and 20 percent were directors. The largest group, 53 percent, described themselves simply as managers, followed by the 12 percent who said they were supervisors.
Respondents represented companies of all sizes, from the 21 percent who were employed by businesses with fewer than 100 employees, all the way up to the 29 percent who worked for companies with more than 5,000 employees. Thirty-three percent worked for midsized companies that employ anywhere from 100 to 1,000 people, and 17 percent worked for organizations employing 1,001 to 5,000 people. The respondents' companies were located throughout the United States, as well as in Canada and Mexico.
Our survey asked respondents to identify the functions they managed. The overwhelming majority of the survey-takers indicated that they had multiple areas of responsibility. Warehouse and/or distribution center management was the most frequent answer, cited by nearly three-fourths (73 percent) of the respondents. Logistics management (60 percent) was close behind, followed by supply chain management (50 percent), transportation management (52 percent), import/export operations (26 percent), and fleet operations (22 percent).
As for the respondents themselves, the vast majority (88 percent) were male; just 12 percent were female. Some were relative newcomers to the workforce—13 percent were 35 years of age or younger. Others could boast years of experience. The largest group of respondents (68 percent) fell into the 36-to-55 age range. Nineteen percent were over the age of 56 (including the 2 percent who said they were over 65). The majority (69 percent) had gone to college, earning a bachelor's degree or higher. But 31 percent— including a few of the most highly paid respondents—had ended their formal education with a high school diploma.
Most respondents were seasoned professionals. Only 12 percent said they'd been working in logistics for five years or less. Another 17 percent have worked in the field for six to 10 years, 19 percent for 11 to 15 years, 18 percent for 16 to 20 years, 12 percent for 21 to 25 years, and 22 percent for more than 25 years. And they're not the type to bounce around from one job to the next: Two-thirds (67 percent) said they had been working at the same company for six years or more.
Logistics real estate developer Prologis today named a new chief executive, saying the company’s current president, Dan Letter, will succeed CEO and co-founder Hamid Moghadam when he steps down in about a year.
After retiring on January 1, 2026, Moghadam will continue as San Francisco-based Prologis’ executive chairman, providing strategic guidance. According to the company, Moghadam co-founded Prologis’ predecessor, AMB Property Corporation, in 1983. Under his leadership, the company grew from a startup to a global leader, with a successful IPO in 1997 and its merger with ProLogis in 2011.
Letter has been with Prologis since 2004, and before being president served as global head of capital deployment, where he had responsibility for the company’s Investment Committee, deployment pipeline management, and multi-market portfolio acquisitions and dispositions.
Irving F. “Bud” Lyons, lead independent director for Prologis’ Board of Directors, said: “We are deeply grateful for Hamid’s transformative leadership. Hamid’s 40-plus-year tenure—starting as an entrepreneurial co-founder and evolving into the CEO of a major public company—is a rare achievement in today’s corporate world. We are confident that Dan is the right leader to guide Prologis in its next chapter, and this transition underscores the strength and continuity of our leadership team.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."