Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Those seeking to divine the future of American trucking may want to examine the third-quarter results of J.B. Hunt Transport Services Inc.
Like everyone else in an industry suffering through the worst freight recession in decades, the Lowell, Ark.-based freight giant posted double-digit declines in its over-the-road revenue and income. But its intermodal traffic—by far the largest segment of Hunt's business—grew at a record pace, with revenue and operating income up 24 percent and 21 percent, respectively.
Hunt is reaping the fruits of a multiyear strategy to convert some of its customer loads from the highways to more fuel-efficient intermodal service. Higher fuel costs, environmental concerns, and worsening road conditions are pushing shippers to consider intermodal options, decisions helped along by recent improvements in infrastructure and service consistency.
Hunt's own equipment mix reflects this trend: At quarter's end, it had 37,000 intermodal containers in its fleet, an increase of 4,000 from the 2007 period. By contrast, Hunt ended the quarter with 3,309 tractors, a reduction of 1,419 rigs from the third quarter of 2007.
"In increasing numbers, traditional over-the-road shippers are turning to intermodal for the first time" as they seek to drive down costs and reduce carbon emissions, Kirk Thompson, Hunt's president and CEO, said in a statement accompanying the company's third-quarter results.
Hunt is not alone. Steve Van Kirk, vice president of commercial development for Schneider Intermodal, a unit of privately held truckload carrier Schneider National, says his division is growing at a pace that is "faster than the industry average."
Even truckers who've never before played on the intermodal field are seeing unexpected gains. USA Truck Inc., a large truckload carrier based in Van Buren, Ark., posted $2.1 million in intermodal revenue in its third quarter. The revenue is a tiny fraction of USA Truck's third-quarter revenue of $103 million (excluding fuel surcharges). However, the company had projected only $2 million in intermodal revenue for all of 2008.
"Our intermodal volume is small, and we are still on the steep slope of the learning curve, but we are pleased with our progress," said Cliff Beckham, USA Truck's president and CEO, in a statement.
Going short
Further evidence of truckers' growing use of intermodal can be found in the third-quarter numbers posted by the Intermodal Association of North America. Domestic intermodal operations showed their best quarterly results in more than four years, according to IANA, up by 6.7 percent over the third quarter last year. The surge was led by a 10.5-percent jump in domestic container loadings and buttressed by small gains in trailer loadings. Through September, domestic intermodal volume for both trailers and containers rose 4.7 percent from 2007 levels, according to the group.
Although in the past, intermodal movements tended to be long hauls, that's quickly changing. Through the first nine months of this year, intermodal loads transiting less than 1,000 miles grew by 7 percent, twice the growth rate reported for 1,000-mile plus lanes, IANA says. The "sweet spots," according to IANA, were in corridors between 700 and 1,000 miles; there, freight shipped in domestic equipment—predominantly 53-foot containers—grew by 9 percent through September. The IANA data underscore that the real action in intermodal is now on the short to intermediate corridors, where in the past goods have generally moved over the road via truckload carrier.
Hunt's numbers bear that out. For example, while the carrier's total intermodal load count in 2008's third quarter rose 13 percent over the same quarter in 2007, volumes on its Eastern regional network increased by more than 50 percent. Hunt's typical intermodal movement remains a fairly lengthy haul—the trucker says an average intermodal movement in the quarter traveled 1,817 miles. However, that's down 5 percent from 1,913 miles in the same period a year ago.
The company doesn't see that trend reversing itself anytime soon. Intermodal's length of haul "is going to continue to come down" as it has for over-the-road trucking, says Hunt CFO Jerry Walton. Positioning both intermodal and over-the-road services for shorter lengths of haul is "certainly where the trucker is headed," he said in an interview.
It's a similar story over at Schneider Intermodal. Van Kirk notes that his unit's growth is skewed toward intermediate hauls averaging 1,000 miles. Most of Schneider Intermodal's shorter-haul growth has come from business converted from over-the-road trucking, he says. By contrast, longer-haul volume gains are largely driven by new business.
An economic advantage
Carriers may be bullish on intermodal's future, but analysts are divided on whether intermodal can sustain the momentum. Satish Jindel, president of Pittsburgh-based SJ Consulting Group Inc., says intermodal gains last year were sparked in part by soaring oil prices, and oil's dramatic reversal in recent months will lessen intermodal's appeal. However, intermodal growth is likely to be supported over the long term by concerns over a worsening domestic road infrastructure that may force freight off the highways, Jindel adds.
Eric Starks, president of FTR Associates, a Houston-based consultancy, says the sharp decline in diesel prices will "remove a major tailwind behind the recent intermodal conversion. We expect that any additional conversion [to intermodal] will significantly slow down and likely pause completely for the near term." He notes, however, that intermodal will retain its current share of the market, including recently added short-haul traffic.
Other experts say intermodal is poised for a period of growth regardless of how oil prices behave.
"The wake-up call was when diesel prices hit $5 a gallon," says Charles Clowdis, managing director-North American markets, trade & transportation advisory services for IHS Global Insight Inc., a Lexington, Mass., consulting firm. "But even if prices never reach those levels again, it won't change the dynamic. In intermodal, the industry has found a system that works."
Jindel notes that railroads are poised to deliver "better transit times and on-time performance" in large part through significant infrastructure improvements. As an example, SJ Consulting cites a Norfolk Southern Corp. initiative to enable double-stack service between the port of Portsmouth, Va., and Chicago by raising clearances at 28 tunnels and seven bridges. The $155 million project will shave one day of transit time from intermodal service between the East Coast and the Midwest when it's completed in 2010, according to the firm.
NS's East Coast rival, CSX Corp., has launched its own intermodal expansion by creating double-stack clearances linking Washington, D.C., and Northwest Ohio via Pittsburgh; between North Carolina and Baltimore via Washington; and between Wilmington and Charlotte, N.C. The $700 million project is slated for completion in 2015.
Dray area
Yet the potential of those future projects does not hide the reality that many short and intermediate traffic lanes are still not ready for intermodal operations. The existing rail infrastructure would not be able to support increases in intermodal demand on many of those corridors, according to industry observers.
"There are a zillion markets that will never be intermodally competitive unless the railroads or the government spends money on infrastructure," says John G. Larkin, managing director, transportation logistics group for the investment firm Stifel, Nicolaus & Co.
Tom White, spokesman for the Association of American Railroads, says future intermodal growth "will depend on whether there are capacity constraints in individual corridors. Railroads are investing heavily in expansion aimed at intermodal, but it does take some time for those projects to come on line."
Truckers also will be under pressure to better manage their drayage fleets to ensure that loads can be promptly fed to and from intermodal ramps while minimizing the dray that adds time and expense to an intermodal move. "As the length of haul declines, so too does the 'economic radius' around the rail ramp," Starks of FTR says. "Loads must originate and/or terminate near the ramp in order to minimize high-cost dray miles as a percentage of the total door-to-door move." As a result, Starks predicts intermodal will be hard-pressed to compete for shorter-haul loads outside high-density traffic lanes usually located near rail ramps.
Van Kirk of Schneider Intermodal says the efficiency of drayage operations will often determine whether the shipments should go on a train or a truck. In what may be an attempt to better control that segment of the business, Hunt expanded its in-house drayage fleet by 20 percent in the third quarter of 2008 to reduce its reliance on independent contractors.
Offsetting the increasing costs of dray service as loads are staged farther from main intermodal ramps may prove difficult, according to Larkin. "The longer the dray, the quicker the economies [of intermodal] break down," he says.
Challenges aside, there is little doubt that for a trucking industry confronting weak domestic and international economies, a deteriorating infrastructure, oil price volatility, environmental imperatives, and a demanding clientele, intermodal will take on increased importance.
In the process, companies that made their living off the highways may need to rethink their business models. Those companies that have successfully made the transition have needed to adjust their culture. That goes for firms whose names are virtually synonymous with trucking.
"J.B. Hunt himself might be rolling over in his grave if he knew that intermodal had become the growth and profitability driver for his company," says Clowdis.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.