As of this mid-December writing, 40,000 Teamsters working at YRC Worldwide's four trucking units were voting on wage concessions their leaders had negotiated with YRC management.
Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
As of this mid-December writing, 40,000 Teamsters working at YRC Worldwide's four trucking units were voting on wage concessions their leaders had negotiated with YRC management—an agreement that called for a one-time 10-percent wage cut and elimination of cost-of-living increases over the next four years in return for 15 percent ownership in the troubled trucker. If the rank and file blesses the deal, it would save YRC well over $200 million annually. Yet some say the concessions will do little more than give the country's largest less-than-truckload carrier a reprieve from its date with destiny.
The contract modification, attempted only a handful of times in the annals of American trucking, is designed to preserve union jobs, pensions, and health benefits while reducing YRC's annual costs by $220 million to $250 million. YRC says the changes are needed to manage through the triple whammy of a deepening recession, weakening freight demand, and a brutal pricing environment.
In a statement, YRC said the agreement allows it to "preserve market share and compete in the predatory pricing environment, while continuing to support our workers' pension recipients." Employee health, welfare, and pension benefits will remain unchanged, as will current work rules. In addition, union members will still receive scheduled annual wage increases over the next four years. Those increases, negotiated earlier under the National Master Freight Agreement, will boost pay by $1.70 an hour by the time the agreement expires in 2013.
Teamsters officials hailed the agreement as the most far-reaching they've negotiated with an employer in such difficulty. At the same time, the union was blunt in its assessment of YRC's prospects. "Even under the best scenarios, YRC will be stretched to its limits over the next two years, and managing liquidity will be the primary business task over that time," the union said in a statement.
Storm clouds gather
YRC's financial condition darkened in mid-November when Standard & Poor's downgraded its debt rating three notches and raised doubts about the company's ability to meet its obligations in the wake of falling profits. The S&P action required the company to pledge about $1.5 billion of its remaining unencumbered assets as collateral. Because YRC no longer has any free assets to leverage, its borrowing window has been all but shut, and the company "could face the ultimate liquidity crisis" in 2009, the Teamsters said.
In an effort to lighten its debt load and avoid being in violation of its loan covenants, YRC has offered to buy back $260 million of its debt for $150 million in cash. In addition, the company says it has begun selling what it termed "excess" assets, entering into sale/leaseback transactions for its real estate holdings and executing what it called "various cost-reduction activities."
Analysts at J.P. Morgan Chase say the cost savings under the proposed Teamsters agreement should give YRC a "meaningful boost." Others are not so sanguine, saying the agreement will buy the company some time but will do little to alter its long-term fortunes.
One veteran trucking executive, speaking on condition of anonymity, says there is a 75-percent chance YRC will not survive unless the economy and freight traffic rebound in the first quarter of 2009—a scenario few expect. The executive says YRC buried itself in debt when it acquired Roadway Express and then the USF family of carriers. The weakening economy and the credit crunch only worsened an already difficult situation. Absent a swift and strong recovery, the challenges facing the company are likely to be insurmountable, the executive adds.
Mixed reviews
In September, YRC said it would accelerate the integration of its Yellow Transportation and Roadway units by unifying their sales and operational networks. YRC said that move would save $200 million while enhancing service and improving transit times.
But John G. Larkin, managing director, transportation logistics group for Stifel,Nicolaus & Co., told a transportation gathering in November that operational consolidations during the integration may result in YRC's losing 30 to 40 percent of its combined volume.
Phil J. Gaines, Yellow Transportation's president and the executive heading the integration, told DC VELOCITY at that gathering that "it is not our intention to lose anywhere near that level of business."
YRC said in a statement later in the year that the integration already is producing better-than-expected results in terms of service and performance. However, a third-quarter shipper survey conducted by the New York investment firm Wolfe Research found a significant deterioration of service levels. About 53 percent of survey respondents who are YRC customers said the carrier's service levels were unchanged, while 23 percent said they experienced more frequent transit delays and 15 percent said they have seen a rise in the frequency of freight damage. Only 8 percent have reported an improvement in transit times as the integration accelerates. For William D. Zollars,YRC's chairman, president, and CEO, the year begins with innumerable problems and what appear to be very few solutions." Zollars has backed himself into a real nasty corner," says the trucking executive.
Logistics real estate developer Prologis today named a new chief executive, saying the company’s current president, Dan Letter, will succeed CEO and co-founder Hamid Moghadam when he steps down in about a year.
After retiring on January 1, 2026, Moghadam will continue as San Francisco-based Prologis’ executive chairman, providing strategic guidance. According to the company, Moghadam co-founded Prologis’ predecessor, AMB Property Corporation, in 1983. Under his leadership, the company grew from a startup to a global leader, with a successful IPO in 1997 and its merger with ProLogis in 2011.
Letter has been with Prologis since 2004, and before being president served as global head of capital deployment, where he had responsibility for the company’s Investment Committee, deployment pipeline management, and multi-market portfolio acquisitions and dispositions.
Irving F. “Bud” Lyons, lead independent director for Prologis’ Board of Directors, said: “We are deeply grateful for Hamid’s transformative leadership. Hamid’s 40-plus-year tenure—starting as an entrepreneurial co-founder and evolving into the CEO of a major public company—is a rare achievement in today’s corporate world. We are confident that Dan is the right leader to guide Prologis in its next chapter, and this transition underscores the strength and continuity of our leadership team.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."