Susan Lacefield has been working for supply chain publications since 1999. Before joining DC VELOCITY, she was an associate editor for Supply Chain Management Review and wrote for Logistics Management magazine. She holds a master's degree in English.
For years the debate has raged in the pallet industry: Which is better, wood or plastic? As recently as five years ago, the answer could be boiled down to which was more cost-effective for a particular company's operations. But then Wal-Mart came out with a scorecard that rated its suppliers on the sustainability of their packaging, and suddenly it seemed that the question everyone was asking was: Which is greener, plastic or wood?
It's an easy question to ask, but a hard one to answer. To make the assessment, experts say, you really have to consider the pallet's entire life cycle from cradle to grave. Here are some of the key points to consider:
• How eco-friendly is the raw material? Wood pallets are made from lumber, a renewable resource, whereas plastic pallets are made from high-density polyethylene (HDPE), which is created from petroleum or natural gas. While this simple fact would seem to favor wood, some pallet companies say it's actually more complicated than that.
For example, Bob Moore, president of iGPS (Intelligent Global Pooling Systems), a plastic pallet pooler, acknowledges that plastic pallets are created from a nonrenewable resource, but he points out that the plastic used to create iGPS's pallets does not come from oil but from a resin created from natural gas. This resource, according to Moore, is so plentiful that Saudi Arabian oil refineries used to burn it off as part of the refining process. Furthermore, iGPS contends, the environmental impact of plastic pallets can be greatly reduced merely by incorporating 15 percent recycled HDPE into the pallets.
While using a nonrenewable resource like oil or natural gas to create plastic pallets has a considerable impact on the environment, so too does cutting down a tree. "I've read statistics from the U.S. Forest Service and Department of Agriculture that we cut down almost 40 percent of our hardwood in this country for single-use pallets," says Terry Tamminen, former secretary of the California Environmental Protection Agency and a member of the iGPS board of directors. "That's the very height of unsustainability."
But Bruce Scholnick, president of the National Wooden Pallet and Container Association (NWPCA), disputes that claim. "It's a total misconception that trees are destroyed merely to make a pallet," he says. Instead, trees are cut down for such things as building materials and furniture. The lumber that is left over is then used to make a pallet.
Furthermore, he says, most pallet companies are actively involved in managed forestry, which encourages reforestation and helps reduce carbon emissions over time. "In fact," says Scholnick, "there are more trees today than at any time in the last 80 years because of managed forests."
But reforestation is no instant fix, says Moore. "You can say that for every one tree that you cut down, you plant 10 more, but the fact is that you aren't planting 40-foot trees that consume 45 pounds of carbon dioxide a year," he argues."Instead,you're planting two-inch seedlings that will actually consume environmental resources for a decade."
• How much energy is consumed in making the pallet? On this, both camps can agree: Wood has the advantage over plastic when it comes to the manufacturing process. In fact, plastic pallets require five times more energy to source, process, and manufacture than wood pallets do, says Derek Hannum, director of marketing for pallet pooler CHEP. Manufacturing plastic also produces more emissions, according to Scholnick."The carbon dioxide (CO2) emissions from creating plastic are infinitely higher than the CO2 emissions from cutting the wood and making lumber," he says.
• How durable is the pallet? Most experts agree that plastic pallets last longer and can be used for more trips than wood ones, reducing the amount of raw materials consumed. For example, iGPS estimates that one of its plastic pallets will make 100 trips in its lifetime. By contrast, the company says, a wooden pallet used in a pool lasts for only 20 trips, and a single-use pallet might be used for as few as two trips. Both CHEP and the NWPCA, however, say that the iGPS numbers grossly underestimate the number of trips a wood pallet can make in its lifetime.
• How much does it weigh? Plastic pallets weigh only about half as much as wood pallets do, which has important implications for transportation. For companies that use 48- by 40-inch Grocery Manufacturers Association (GMA) standard pallets, says Moore, using plastic pallets can shave anywhere from 500 to 2,000 pounds off a trailerload's weight. "Less weight means less diesel fuel," he adds, "which means a smaller carbon footprint."
• Can the pallet be repaired? Plastic may last longer on average than wood, but wood pallets are easier to repair. "You just pull a board out and nail another one in," says Scholnick. That allows you to extend the life of the pallet for quite a number of years, adds Hannum.
It used to be that plastic pallets weren't repairable and had to be recycled if damaged. But that's beginning to change. Plastic pallet makers have recently introduced models that are designed to be repairable, and CHEP is looking into introducing repairable plastic pallets into its pool in the United States.
Although repairing a wooden pallet does extend its life, Michal Pelzig of the consulting firm Environmental Resource Management (ERM) says you still have to factor in the fuel consumed and emissions created by transporting damaged pallets to repair locations. CHEP, however, says it has gotten around that problem by locating 80 repair service centers across the nation. This allows the company to repair the pallets close to where its customers use them, says Hannum.
• Can the pallet be recycled? Wood is 100 percent recyclable, says Hannum. When a pallet can no longer be repaired, a recycler can grind it up to be used for alternative products, like mulch and animal bedding. CHEP's service centers are even experimenting with using wood waste to create fuel. Plastic pallets are also recyclable. When an iGPS pallet is damaged, for example, it is ground down, and the resulting plastic is reused to make a new pallet (although Moore says that the damage rate is so low—0.003 percent—that the company doesn't have many damaged pallets to draw from yet).
Scholnick, however, notes that there's an environmental cost to recycling plastic pallets. Even if you assume that plastic can be ground up or melted down and reused, he says, you have to account for the energy required to remanufacture that plastic pallet.
• Are there eco-friendly options for disposal? Even the proponents of plastic pallets concede that disposal can be tricky. Unlike wood, which is biodegradable, plastic has a long half-life and when it does start to decompose, it emits methane gas. For plastic pallets to be sustainable, says Moore, the user has to have reverse logistics processes in place to ensure that the pallets don't end up being thrown out. Operations that don't have those sorts of controls would be better served by using wood pallets, he admits.
Although wood pallets may not pose the same landfill hazards their plastic counterparts do, wood pallet waste is still considered a significant problem. For example, one study found that 6.16 million tons of wood pallets (or 223.6 million pallets) entered municipal solid waste and construction and demolition landfill facilities in 1995. Scholnick, however, argues that those figures are dated and do not reflect current practice. Today, most pallets are picked up by a pallet recycler rather than being dumped in a landfill, he says. And even if the pallet does end up in a landfill, chances are good that it will ultimately be recycled. "It's too valuable," Scholnick says. "Even nails are remelted."
Landfill disposal, however, may not be an option in the future. A number of states and municipalities are cracking down on the practice. For example, starting in October 2009, North Carolina will prohibit the disposal of wooden pallets in its municipal solid waste landfills.
Running the numbers
Given all these complex considerations, how can you make an accurate, nonbiased assessment of which material is more sustainable? Is it even possible to weigh the impact of using nonrenewable material to make plastic pallets against the extra fuel burned to transport the heavier wooden pallets?
It used to be that any such judgments were made solely on a qualitative basis, says Pelzig of ERM. But for the past five years, researchers have been honing a tool called a lifecycle assessment (LCA), which tries to quantitatively assess the environmental impact of a product over its lifetime. Standardized under ISO 1440 guidelines, LCAs consider factors such as how much solid, liquid, and gaseous waste is generated at each stage of a product's life.
A number of pallet makers have already commissioned assessments of their products. iGPS, for example, hired ERM to conduct life-cycle assessments of the iGPS plastic pooled pallets as well as wooden pooled pallets and single-use wood pallets. The study results, which were published in August 2008 and can be viewed on the iGPS Web site, found that the iGPS plastic pallet had a lower environmental impact than its wood counterparts in all categories assessed.
CHEP, too, has commissioned one of these studies, according to Hannum. Its study, conducted by environmental consulting firm Franklin Associates, compared the pallets used in CHEP's pallet pool system to one-way pallets, pallets used in pallet exchanges, and slipsheets. Using data from the study, CHEP created the CHEP Calculator tool, now posted on its sustainability Web site, which calculates how much a company will save in solid waste, energy consumption, and greenhouse gas emissions by switching to CHEP pallets.
The study, however, did not look at plastic pallets. Although CHEP does use plastic pallets in its U.S. operations, it uses them only in a closed-loop environment. The company elected not to include plastic units in its study because it felt that performance data gathered from pallets used in closed-loop applications might not be valid for pallets used in an open pool.
Although pallet makers have made marketing hay with their LCAs, Scholnick of the NWPCA remains skeptical of all the assessments that he has seen, saying that they are all based on flawed data. In particular, he argues that the deciding factor in most of the studies—the number of trips a pallet can make in its lifetime—is based on assumptions. "And that's totally unfair," says Scholnick. He says that the "number of trips" standard fails to take into account the resiliency of wood pallets. If a plastic or metal pallet is run over by a truck its first time out, for example, it will likely have to be written off as a total loss, he says, but wood pallets can be continuously repaired and reused.
Tamminen, too, urges companies to view these assessments with caution. He recommends having all LCAs evaluated by your environmental health and safety personnel to make sure the data comes from reputable sources and that the analysis doesn't exclude any stages of the life cycle or define the life cycle too narrowly.
Green vs. gold
For all the controversy it's stirring up, it's unclear how much effect the great wood vs. plastic debate will ultimately have on the industry. In fact, some observers say that end users aren't even all that concerned about their pallets' sustainability. Scholnick, for example, maintains that while Wal- Mart may be emphasizing eco-friendly packaging, for most other companies, it's a secondary, or even tertiary, concern. "Other customers with whom I speak, they're not talking about sustainability," he says. "They're looking for the most cost-effective option that they are certain will get their product safely from point A to point B. That's what they're looking for."
Others say customers are genuinely interested in being green, but only if the economics are there. "Customers need a sustainable but also an economically viable option," says Hannum. "And so, the economics of it are still the primary consideration. Does it offer performance for the cost that I need?"
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."