Emerging technologies may be the future of lift truck propulsion, but the lead acid battery will remain the dominant technology in the DC for some time to come.
George Weimer has been covering business and industry for almost four decades, beginning with Penton Publishing's Steel Magazine in 1968 where his first "beat" was the material handling industry. He remained with Steel for two years and stayed for two more when it became Industry Week in 1970. He subsequently joined Iron Age, where he spent a dozen years as its regional and international machine tool editor. He then re-joined Penton Publishing as chief editor of Automation Magazine and in 1993 returned to Industry Week as executive editor. He has been a contributing editor for several publications, including Material Handling Management, where his columns and feature articles regularly generated lively discussion in the industry. He has won various awards from major journalism organizations. He has covered numerous trade shows here and abroad and has spoken to various industrial and trade groups on the current issues and events of the day as they impinge on business. He remains convinced that material handling technology and logistics are two of the major sources of productivity improvement today and in the future for all industries.
In an era of spiking energy prices and mounting "green" imperatives, it's not hard to understand the industry's fascination with the technology of tomorrow—the fuel cells, hybrid power packs, and such that will someday be used to run lift trucks. And there seems little doubt that those technologies will have an important role in the DC of the future.
But right now, lead acid batteries, and the related charging and handling tools, still dominate, and it looks like they won't be going away anytime soon. The technology is proven and reliable, and many experts believe it will remain the standard in warehouses for at least another decade.
It's cost effective as well. Jim Lane, vice president of sales for MTC Worldwide, a Temple, Texas-based manufacturer of battery handling equipment, says that when it comes to technologies for powering industrial trucks, batteries have the clear cost advantage. "Overall, lead acid batteries' cost per kilowatt [makes them] the lowest-priced form of energy available for lift trucks."
And they're becoming more cost effective all the time. The last few years have seen a big push to improve battery efficiency and economics, as well as to simplify maintenance. The emergence of AC technology, for example, has allowed lift trucks to run for longer intervals between charges. Developments like fast charging, improved handling and charging systems, and advanced battery management tools provide DC managers with a host of options to get the most out of their batteries, and thus, their lift truck fleets.
In fact, lead acid batteries and their handling systems are a very much improved technology com- pared to just a decade ago. "Today, battery handling systems are more precisely engineered," says Terry Orf, vice president global sales and marketing for St. Louis-based Battery Handling Systems. Manufacturers have adopted modeling techniques to reduce production issues and improve tolerances, he explains.
On top of that, today's systems make greater use of automation— including tools like lasers for precise battery placement—than their predecessors did. "We see automation playing an increasing role in battery changing," says Dan Dwyer, vice president and general manager for Sackett Systems of Bensenville, Ill.
Among other advantages, automation promises to ease what is fast becoming one of the top challenges for DC managers: finding skilled labor. "The biggest commodity problem facing the industry will soon be a shortage of employees with the right skill sets," says John Pratt, president of Multi-Shifter, a Charlotte, N.C.-based maker of battery handling equipment. "We're going from a people-looking-for-jobs economy to a jobs-looking-for-people economy."
Charge it!
Today's DC managers also have choices when it comes to battery-charging technologies. Traditional battery changing systems have been challenged in recent years by developers of fast-charging and park-and-charge systems.
As for what managers should consider when choosing a technology for their operation, factors include changeover and operational costs, as well as the demands on trucks used in multi-shift operations. Battery diagnostics, maintenance, and life cycles are other issues that come into play.
"The advent of operation-embedded charging has shifted the accountability of battery management from people to the chargers themselves," says Lisa Horiuchi Heiberg, director of marketing and venture development for Monrovia, Calif.-based AeroVironment, whose PosiCharge systems are among the market leaders in fast charging. "The best of these chargers are intelligent rather than just fast, because a high-current charge without sophisticated controllers will result in damaged batteries and compromised run time."
Fast charging, with its sophisticated controllers and high-powered chargers, allows opportunity charging—that is plugging a battery in to charge during breaks, lunch, or other opportunities.
The last few months have seen a flurry of new product introductions in this area. In May, for example, Portsmouth, N.H.-based On Board Solutions introduced a line of multi-stage commercial and industrial grade battery chargers, the ProTech-C Series for 24- and 36-volt DC applications.
On Board Solutions president Bob Unger notes that this new series of chargers reflects another developing trend in the industry. "These new products are what we call global in design; they fit lots of different kinds of equipment used all over the world," he says.
Also in May, Sackett Systems introduced its Centurion Elite Automatic Changing System, a follow-up to its Northstar System, an automated one-minute battery changing, storage, and management system that it launched in 2007. The system allows forklift drivers to change their own batteries, reducing the need for trained specialists, who are in increasingly short supply. "The benefits of this system are labor savings, reduced equipment damage, and improved battery efficiency," says Dwyer.
What the future holds
Though they're certainly not abandoning their traditional battery research and development programs, a number of manufacturers have expanded their programs to include alternative or hybrid technologies. Several of those technologies have already shown great promise. For example, East Penn Manufacturing Co. Inc., maker of the Deka brand industrial batteries, has conducted several successful trials of a new hybrid fuel cell/battery unit, ReadyPower (see "all charged up," DC VELOCITY, June 2008).
Hawker, a major battery maker with a manufacturing plant in Warrensburg, Mo., is developing what it calls the Thin Plate Pure Lead (TPPL) technology for use in forklifts. "TPPL offers great energy densities, accepts higher recharge rates, and ... could make an enormous impact in the future," says Dean Portney, national accounts manager for Hawker, which is an EnerSys company.
In the meantime, Portney says, Hawker has seen growing demand for its high-frequency chargers from energy-conscious DCs. The company says the chargers, which it has sold for 25 years, are able to use a greater percentage of incoming electricity than other charger technologies.
In fact, there's evidence that the nascent green movement is boosting interest in electric lift trucks in general, since electric models are significantly cleaner than their internal combustion counterparts. Lift truck fleet managers face mounting regulatory pressure to reduce emissions, particularly in California. There, rules imposed by the California Air Resources Board last year require reductions in emissions for fleets of four or more vehicles, with the first phase of the regulations taking effect on Jan. 1 of next year. "Actually, we are receiving more calls from customers with LP (liquid propane) fleets who are trying to convert to electric lift trucks for environmental reasons," says Dwyer. "We see this change as a growth opportunity."
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.