Contributing Editor Toby Gooley is a writer and editor specializing in supply chain, logistics, and material handling, and a lecturer at MIT's Center for Transportation & Logistics. She previously was Senior Editor at DC VELOCITY and Editor of DCV's sister publication, CSCMP's Supply Chain Quarterly. Prior to joining AGiLE Business Media in 2007, she spent 20 years at Logistics Management magazine as Managing Editor and Senior Editor covering international trade and transportation. Prior to that she was an export traffic manager for 10 years. She holds a B.A. in Asian Studies from Cornell University.
If you've been thinking of Customs' proposed importer Security Filing (ISF) rule as just another post-9/11 exercise in information gathering, think again.
On the face of it, the proposed rule—popularly known as "10 + 2" because it requires 10 data sets from importers and two additional sets from ocean carriers—is indeed about collecting information for security purposes. When it issued the proposal, U.S. Customs and Border Protection (CBP) said its aim was to learn more about imports and their origins, intermediate stops, and final destinations in order to screen cargo for security risks.
But data collection may be just the tip of the regulatory iceberg. Although the final rule has not yet been issued, most observers agree that 10 + 2 will lead to big changes in importers' day-to-day operations as well as their supply chain relationships.Here's a look at what may lie ahead, and what you can do now to be ready when the rule does take effect.
What? You should be worried
Although the trade community fully supports CBP's efforts to improve security, some aspects of 10 + 2 are making people nervous. In fact, CBP received some 500 comments after its proposal was published.
how it all adds up
Under the proposed "10 + 2" rule, importers would have to electronically file information along with the bill of lading number at least 24 hours before their cargo is loaded on board a ship. Carriers would have to file container status reports daily and stow plans no later than 48 hours after departure from the last foreign port.
Importers would be required to provide the following information:
1. Manufacturer or supplier name and address
2. Seller name and address
3. Buyer name and address
4. Ship-to name and address
5. Container stuffing location name and address
6. Consolidator name and address
7. Importer of record number/foreign trade zone applicant identification number
8. Consignee number(s)
9. Country of origin
10. Commodity classification number to at least six digits under the Harmonized Tariff Schedule of the United States (HTSUS)
Carriers would be required to provide the following data:
1. Vessel stow plan
2. Container status messages
The complete Notice of Proposed Rulemaking can be found here (pdf).
What is everyone worried about? The data elements (see sidebar) are nothing unusual, and the process itself seems relatively straightforward: Importers will be required to collect the information, format it in whatever way CBP eventually specifies, and transmit it at least 24 hours before cargo is loaded on board a vessel. (Carriers have different deadlines.)
That may sound simple, but the commercial realities of international trade will make it difficult to achieve—and that's what has people worried. One problem is that different parties in a supply chain "own" the required information, and they're not always willing to share what they consider to be confidential, says Melissa Irmen, vice president of products and strategy for Integration Point, a company that provides global trade management (GTM) systems. For example, suppliers may not want to reveal the names of subcontracted manufacturers.
Timing is also an issue. Importers provide some information to CBP when goods arrive in the United States and send the rest 10 days later. Once the rule goes into effect, they will have to submit some of that same information— and some data they've never had to provide before—weeks before the goods arrive in the United States, Irmen notes.
Another complication: CBP will require the manufacturer's or supplier's name and address, country of origin, and tariff classification to be linked for each commodity at the line-item level. That will be a special challenge for the many companies that routinely classify or resell products while they're en route, says Philip J. Sutter, vice president of import compliance at JPMorgan Chase. "What will happen when you make a sale while the shipment is on the water, and the shipment is broken up and sold to five different parties? ... How do you show that and track it? How do you modify the ISF?"
Arthur Litman, who was formerly vice president of regulatory affairs and compliance for FedEx Trade Networks and now heads his own consulting firm, Customs Advice, is concerned that the tidal wave of additional data might overwhelm CBP's information systems. The agency's new Automated Commercial Environment (ACE) system is still under development, and the existing systems are already overburdened, he said at the Coalition of New England Companies for Trade (CONECT) Northeast Trade and Transportation Conference in March. It's likely that "a system that is on its last legs is going to have to support 10 + 2."
At the conference, Litman raised a number of other questions that Customs has yet to address, including the following: Will CBP compare the Importer Security Filing to its related entry filing? Why may importers batch-file entry summaries but must submit a separate ISF for each shipment? And why does CBP plan to acknowledge receipt but not indicate approval or provide a unique identifier so importers can track and amend their submissions?
Many people question why the rule does not consider importers' involvement in existing security programs. "What about parties participating in C-TPAT (the Customs-Trade Partnership Against Terrorism)?" asks Sutter. "They're already tasked with ensuring the security of their supply chains. As of right now, they will be treated like everyone else."
Officials are taking the trade community's questions and comments seriously."There will be some adjustments based on the comments. ... Some of them, frankly, brought up things we had not considered," said Richard DiNucci, director of security filing in CBP's Secure Freight Initiative Office, at the CONECT conference.
Get the ball rolling
Though it's likely to be months before the final rule is in place, the experts consulted for this article say there is still much that importers can do to get the compliance ball rolling. Among their recommendations:
Learn more about your sources. Compliance with 10 + 2 will require more knowledge about what happens at the point of origin than many importers currently have, says Nathan Pieri, senior vice president of marketing and product management at Management Dynamics, a provider of GTM systems. If you aren't fully familiar with your supply and manufacturing base, this is a good time to verify that the information you have is current, he says. Even if you buy from overseas distributors, find out what you can about the chain of custody prior to the point where you take control.
Classify products as early as possible and share the information with your supply chain partners. Including the classification on the purchase order is an effective way to accomplish that. (To read about one importer that's using this strategy, see "central command," below.) One of the most helpful steps you can take is to establish a classification database that trusted brokers, forwarders, and suppliers can access, says Sutter. The aim is to assure accurate, consistent data throughout every import transaction.
Think about who should submit 10 + 2 data. If the required information resides with different parties—parties who may or may not be willing to share it with you—will you be comfortable if they submit it, perhaps to a neutral third party? Irmen says her customers are divided into three camps: Some want total control, some want suppliers to submit data under their supervision, and others are willing to leave it entirely up to their suppliers. To accommodate different scenarios, GTM systems providers are developing tools that will collect transmissions from disparate sources and combine the data into a single ISF submission.
Reconsider your terms of sale. If you're buying under Incoterms that leave control in suppliers' hands, you could have trouble getting data on transactions that fall outside of your contractual responsibility, says Pieri. Under DDP (Delivered Duty Paid), for example, the seller controls every step right through customs clearance and duty payment, yet the U.S. importer will be held responsible for information it may never have been privy to. "That's the kind of situation that might cause a decision to change relationships or let someone else be responsible," Pieri says. For example, some large importers might shift to FOB (Free On Board) terms to gain more control and visibility, while smaller ones might buy through distributors rather than be the importer of record.
Strengthen relationships with supply chain partners. Importers will be asking overseas agents, suppliers, and freight forwarders to provide more information than ever before, points out Wayne Slossberg, vice president of GTM provider QuestaWeb. Nobody enjoys added burdens, but they will have to be service-oriented and cooperative if they want to maintain their status as preferred vendors, he says. Be sensitive to the fact that the proposed rule will change your partners' business processes, too. For example, customs brokers primarily are involved with events at the destination, but most of the 10 + 2 information relates to the point of origin. As a result, they may need to forge closer relationships with freight forwarders and logistics service providers at the point of origin, Pieri says.
Clarify and formalize changing responsibilities. Some companies include broad enough wording in their supplier contracts to cover almost any additional responsibilities that may arise, Sutter says. But not all contracts are written in such a way. If your contracts don't allow for such contingencies, add them in and specify what happens if someone fails to perform his or her new duties properly.
Take advantage of technology. The complexity of CBP's requirements and the fact that submissions must be in an as-yet-undetermined electronic format mean that it will be "almost impossible" to comply without an assist from technology, Slossberg says.
Web-based solutions will make it feasible for different parties to populate the data fields while maintaining control over who can access what information and who has rights to modify it. The GTM vendors consulted for this article agree that any solution should be able to repurpose the data for both the ISF and the entry. For the systems to provide optimal control over information, they should provide visibility from the initial purchase order (PO) to final delivery. "If everything flows from a central point and if you have a good process for your POs, then everything does fall into place," Pieri says.
Still unclear is how well the pieces of this puzzle will fit together. Just how the importer's data will marry up electronically with the carrier's information is a burning question. Irmen also notes that many importers have no idea which information their suppliers handle manually and which is completely electronic. She recommends finding out how they currently handle the data you'll need for 10 + 2.And if you plan to have suppliers—especially those in developing countries—enter ISF data directly, verify that they have the necessary security safeguards, computing power, and process management standards in place.
Start now
Compliance with 10 + 2 will be a challenge for just about every company. Large importers might have an easier time of it than their smaller counterparts because they usually have established procedural hierarchies, considerable internal resources, and plenty of clout with their suppliers. The downside, Irmen says, is that they have so many suppliers to deal with.
Small importers, on the other hand, are unlikely to have much leverage with suppliers. They face the same compliance challenges as bigger companies, but most will need extra help, perhaps in the form of a third party to gather and submit the data. Or they may need simpler, more affordable versions of GTM solutions than are currently on the market—something GTM vendors are working on right now, Slossberg says.
Although the nitty-gritty details of the final rule won't be revealed for many months, experts say it's time to act on what we know so far. As Litman urged the audience at his CONECT conference session, "Every one of us has to stop thinking about 'what if ' and start thinking about 'how.'"
central command
It's a good thing John Wainwright is a bit of a control freak. Because of that, Wainwright, who is the vice president of customs compliance for Leggett & Platt Inc., can be fairly certain that his company is ahead of the curve when it comes to compliance with the proposed Importer Security Filing, better known as the "10 + 2" rule.
A few years back, Leggett & Platt, a manufacturer of furniture and bedding parts, store display shelves, and a variety of other items, installed a global trade management (GTM) system from Management Dynamics and tightened controls over its import procedures. "Little did we know back then that we were putting in place a lot of what we'll need for 10 + 2," Wainwright says.
At the center of Leggett's compliance strategy is a tight relationship between international trade and purchasing. In fact, Wainwright's Global Services Group reports to purchasing. "If Customs comes in for an audit, they won't be asking for the entry data," he says. "They'll be looking for the purchase order, the invoice, what you paid, and the receipt so they can compare it to the entry."
That's why Leggett incorporates customs information for each line item into its purchase orders. "A purchase order can't even be given to a supplier until all the data is there, including the classification," Wainwright says. "In fact, everything is classified before it's even ordered."
As it turns out, much of the data on the purchase orders (POs) will be needed for the Importer Security Filing. Examples include the seller's address, the importer's identification number, and the 10-digit Harmonized Tariff System classification (though 10 + 2 will only require six digits).
Holding all the compliance cards in one hand ensures that customs authorities here and abroad receive accurate— and consistent—information. "All the suppliers can do is tell us what they are shipping against a PO," says Wainwright. "It's the one thing that gives me confidence. More hands tend to make more mistakes."
Although there's still more work to do, Wainwright says he's being cautious about how much time and money he'll invest before he knows for sure "what's coming and when it's coming." Customs could still revise its requirements, he points out. "The ... final [rule] may not be what we're looking at right now."
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."