Contributing Editor Toby Gooley is a writer and editor specializing in supply chain, logistics, and material handling, and a lecturer at MIT's Center for Transportation & Logistics. She previously was Senior Editor at DC VELOCITY and Editor of DCV's sister publication, CSCMP's Supply Chain Quarterly. Prior to joining AGiLE Business Media in 2007, she spent 20 years at Logistics Management magazine as Managing Editor and Senior Editor covering international trade and transportation. Prior to that she was an export traffic manager for 10 years. She holds a B.A. in Asian Studies from Cornell University.
If you've been thinking of Customs' proposed importer Security Filing (ISF) rule as just another post-9/11 exercise in information gathering, think again.
On the face of it, the proposed rule—popularly known as "10 + 2" because it requires 10 data sets from importers and two additional sets from ocean carriers—is indeed about collecting information for security purposes. When it issued the proposal, U.S. Customs and Border Protection (CBP) said its aim was to learn more about imports and their origins, intermediate stops, and final destinations in order to screen cargo for security risks.
But data collection may be just the tip of the regulatory iceberg. Although the final rule has not yet been issued, most observers agree that 10 + 2 will lead to big changes in importers' day-to-day operations as well as their supply chain relationships.Here's a look at what may lie ahead, and what you can do now to be ready when the rule does take effect.
What? You should be worried
Although the trade community fully supports CBP's efforts to improve security, some aspects of 10 + 2 are making people nervous. In fact, CBP received some 500 comments after its proposal was published.
how it all adds up
Under the proposed "10 + 2" rule, importers would have to electronically file information along with the bill of lading number at least 24 hours before their cargo is loaded on board a ship. Carriers would have to file container status reports daily and stow plans no later than 48 hours after departure from the last foreign port.
Importers would be required to provide the following information:
1. Manufacturer or supplier name and address
2. Seller name and address
3. Buyer name and address
4. Ship-to name and address
5. Container stuffing location name and address
6. Consolidator name and address
7. Importer of record number/foreign trade zone applicant identification number
8. Consignee number(s)
9. Country of origin
10. Commodity classification number to at least six digits under the Harmonized Tariff Schedule of the United States (HTSUS)
Carriers would be required to provide the following data:
1. Vessel stow plan
2. Container status messages
The complete Notice of Proposed Rulemaking can be found here (pdf).
What is everyone worried about? The data elements (see sidebar) are nothing unusual, and the process itself seems relatively straightforward: Importers will be required to collect the information, format it in whatever way CBP eventually specifies, and transmit it at least 24 hours before cargo is loaded on board a vessel. (Carriers have different deadlines.)
That may sound simple, but the commercial realities of international trade will make it difficult to achieve—and that's what has people worried. One problem is that different parties in a supply chain "own" the required information, and they're not always willing to share what they consider to be confidential, says Melissa Irmen, vice president of products and strategy for Integration Point, a company that provides global trade management (GTM) systems. For example, suppliers may not want to reveal the names of subcontracted manufacturers.
Timing is also an issue. Importers provide some information to CBP when goods arrive in the United States and send the rest 10 days later. Once the rule goes into effect, they will have to submit some of that same information— and some data they've never had to provide before—weeks before the goods arrive in the United States, Irmen notes.
Another complication: CBP will require the manufacturer's or supplier's name and address, country of origin, and tariff classification to be linked for each commodity at the line-item level. That will be a special challenge for the many companies that routinely classify or resell products while they're en route, says Philip J. Sutter, vice president of import compliance at JPMorgan Chase. "What will happen when you make a sale while the shipment is on the water, and the shipment is broken up and sold to five different parties? ... How do you show that and track it? How do you modify the ISF?"
Arthur Litman, who was formerly vice president of regulatory affairs and compliance for FedEx Trade Networks and now heads his own consulting firm, Customs Advice, is concerned that the tidal wave of additional data might overwhelm CBP's information systems. The agency's new Automated Commercial Environment (ACE) system is still under development, and the existing systems are already overburdened, he said at the Coalition of New England Companies for Trade (CONECT) Northeast Trade and Transportation Conference in March. It's likely that "a system that is on its last legs is going to have to support 10 + 2."
At the conference, Litman raised a number of other questions that Customs has yet to address, including the following: Will CBP compare the Importer Security Filing to its related entry filing? Why may importers batch-file entry summaries but must submit a separate ISF for each shipment? And why does CBP plan to acknowledge receipt but not indicate approval or provide a unique identifier so importers can track and amend their submissions?
Many people question why the rule does not consider importers' involvement in existing security programs. "What about parties participating in C-TPAT (the Customs-Trade Partnership Against Terrorism)?" asks Sutter. "They're already tasked with ensuring the security of their supply chains. As of right now, they will be treated like everyone else."
Officials are taking the trade community's questions and comments seriously."There will be some adjustments based on the comments. ... Some of them, frankly, brought up things we had not considered," said Richard DiNucci, director of security filing in CBP's Secure Freight Initiative Office, at the CONECT conference.
Get the ball rolling
Though it's likely to be months before the final rule is in place, the experts consulted for this article say there is still much that importers can do to get the compliance ball rolling. Among their recommendations:
Learn more about your sources. Compliance with 10 + 2 will require more knowledge about what happens at the point of origin than many importers currently have, says Nathan Pieri, senior vice president of marketing and product management at Management Dynamics, a provider of GTM systems. If you aren't fully familiar with your supply and manufacturing base, this is a good time to verify that the information you have is current, he says. Even if you buy from overseas distributors, find out what you can about the chain of custody prior to the point where you take control.
Classify products as early as possible and share the information with your supply chain partners. Including the classification on the purchase order is an effective way to accomplish that. (To read about one importer that's using this strategy, see "central command," below.) One of the most helpful steps you can take is to establish a classification database that trusted brokers, forwarders, and suppliers can access, says Sutter. The aim is to assure accurate, consistent data throughout every import transaction.
Think about who should submit 10 + 2 data. If the required information resides with different parties—parties who may or may not be willing to share it with you—will you be comfortable if they submit it, perhaps to a neutral third party? Irmen says her customers are divided into three camps: Some want total control, some want suppliers to submit data under their supervision, and others are willing to leave it entirely up to their suppliers. To accommodate different scenarios, GTM systems providers are developing tools that will collect transmissions from disparate sources and combine the data into a single ISF submission.
Reconsider your terms of sale. If you're buying under Incoterms that leave control in suppliers' hands, you could have trouble getting data on transactions that fall outside of your contractual responsibility, says Pieri. Under DDP (Delivered Duty Paid), for example, the seller controls every step right through customs clearance and duty payment, yet the U.S. importer will be held responsible for information it may never have been privy to. "That's the kind of situation that might cause a decision to change relationships or let someone else be responsible," Pieri says. For example, some large importers might shift to FOB (Free On Board) terms to gain more control and visibility, while smaller ones might buy through distributors rather than be the importer of record.
Strengthen relationships with supply chain partners. Importers will be asking overseas agents, suppliers, and freight forwarders to provide more information than ever before, points out Wayne Slossberg, vice president of GTM provider QuestaWeb. Nobody enjoys added burdens, but they will have to be service-oriented and cooperative if they want to maintain their status as preferred vendors, he says. Be sensitive to the fact that the proposed rule will change your partners' business processes, too. For example, customs brokers primarily are involved with events at the destination, but most of the 10 + 2 information relates to the point of origin. As a result, they may need to forge closer relationships with freight forwarders and logistics service providers at the point of origin, Pieri says.
Clarify and formalize changing responsibilities. Some companies include broad enough wording in their supplier contracts to cover almost any additional responsibilities that may arise, Sutter says. But not all contracts are written in such a way. If your contracts don't allow for such contingencies, add them in and specify what happens if someone fails to perform his or her new duties properly.
Take advantage of technology. The complexity of CBP's requirements and the fact that submissions must be in an as-yet-undetermined electronic format mean that it will be "almost impossible" to comply without an assist from technology, Slossberg says.
Web-based solutions will make it feasible for different parties to populate the data fields while maintaining control over who can access what information and who has rights to modify it. The GTM vendors consulted for this article agree that any solution should be able to repurpose the data for both the ISF and the entry. For the systems to provide optimal control over information, they should provide visibility from the initial purchase order (PO) to final delivery. "If everything flows from a central point and if you have a good process for your POs, then everything does fall into place," Pieri says.
Still unclear is how well the pieces of this puzzle will fit together. Just how the importer's data will marry up electronically with the carrier's information is a burning question. Irmen also notes that many importers have no idea which information their suppliers handle manually and which is completely electronic. She recommends finding out how they currently handle the data you'll need for 10 + 2.And if you plan to have suppliers—especially those in developing countries—enter ISF data directly, verify that they have the necessary security safeguards, computing power, and process management standards in place.
Start now
Compliance with 10 + 2 will be a challenge for just about every company. Large importers might have an easier time of it than their smaller counterparts because they usually have established procedural hierarchies, considerable internal resources, and plenty of clout with their suppliers. The downside, Irmen says, is that they have so many suppliers to deal with.
Small importers, on the other hand, are unlikely to have much leverage with suppliers. They face the same compliance challenges as bigger companies, but most will need extra help, perhaps in the form of a third party to gather and submit the data. Or they may need simpler, more affordable versions of GTM solutions than are currently on the market—something GTM vendors are working on right now, Slossberg says.
Although the nitty-gritty details of the final rule won't be revealed for many months, experts say it's time to act on what we know so far. As Litman urged the audience at his CONECT conference session, "Every one of us has to stop thinking about 'what if ' and start thinking about 'how.'"
central command
It's a good thing John Wainwright is a bit of a control freak. Because of that, Wainwright, who is the vice president of customs compliance for Leggett & Platt Inc., can be fairly certain that his company is ahead of the curve when it comes to compliance with the proposed Importer Security Filing, better known as the "10 + 2" rule.
A few years back, Leggett & Platt, a manufacturer of furniture and bedding parts, store display shelves, and a variety of other items, installed a global trade management (GTM) system from Management Dynamics and tightened controls over its import procedures. "Little did we know back then that we were putting in place a lot of what we'll need for 10 + 2," Wainwright says.
At the center of Leggett's compliance strategy is a tight relationship between international trade and purchasing. In fact, Wainwright's Global Services Group reports to purchasing. "If Customs comes in for an audit, they won't be asking for the entry data," he says. "They'll be looking for the purchase order, the invoice, what you paid, and the receipt so they can compare it to the entry."
That's why Leggett incorporates customs information for each line item into its purchase orders. "A purchase order can't even be given to a supplier until all the data is there, including the classification," Wainwright says. "In fact, everything is classified before it's even ordered."
As it turns out, much of the data on the purchase orders (POs) will be needed for the Importer Security Filing. Examples include the seller's address, the importer's identification number, and the 10-digit Harmonized Tariff System classification (though 10 + 2 will only require six digits).
Holding all the compliance cards in one hand ensures that customs authorities here and abroad receive accurate— and consistent—information. "All the suppliers can do is tell us what they are shipping against a PO," says Wainwright. "It's the one thing that gives me confidence. More hands tend to make more mistakes."
Although there's still more work to do, Wainwright says he's being cautious about how much time and money he'll invest before he knows for sure "what's coming and when it's coming." Customs could still revise its requirements, he points out. "The ... final [rule] may not be what we're looking at right now."
Specifically, the new global average robot density has reached a record 162 units per 10,000 employees in 2023, which is more than double the mark of 74 units measured seven years ago.
Broken into geographical regions, the European Union has a robot density of 219 units per 10,000 employees, an increase of 5.2%, with Germany, Sweden, Denmark and Slovenia in the global top ten. Next, North America’s robot density is 197 units per 10,000 employees – up 4.2%. And Asia has a robot density of 182 units per 10,000 persons employed in manufacturing - an increase of 7.6%. The economies of Korea, Singapore, mainland China and Japan are among the top ten most automated countries.
Broken into individual countries, the U.S. ranked in 10th place in 2023, with a robot density of 295 units. Higher up on the list, the top five are:
The Republic of Korea, with 1,012 robot units, showing a 5% increase on average each year since 2018 thanks to its strong electronics and automotive industries.
Singapore had 770 robot units, in part because it is a small country with a very low number of employees in the manufacturing industry, so it can reach a high robot density with a relatively small operational stock.
China took third place in 2023, surpassing Germany and Japan with a mark of 470 robot units as the nation has managed to double its robot density within four years.
Germany ranks fourth with 429 robot units for a 5% CAGR since 2018.
Japan is in fifth place with 419 robot units, showing growth of 7% on average each year from 2018 to 2023.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”