DC VELOCITY's annual salary survey reveals that logistics/supply chain professionals are logging marathon hours on the job. But are they treated right?
Karen Bachrach brings more than two decades' worth of magazine editing and production experience to DC VELOCITY. A veteran of the supply chain field, she has worked at such publications as Purchasing and Logistics Management. She was also part of the launch team behind Supply Chain Management Review, serving as the managing editor from 1997 through 2002.
If it feels like you and your colleagues are working longer and harder these days, it's probably not your imagination. In the logistics and supply chain world, the 40-hour workweek is clearly a thing of the past. Only one in five of the readers who took part in DC VELOCITY's third annual salary survey worked 45 hours or less during the average week. A whopping 72 percent said they routinely logged somewhere between 46 and 60 hours a week (including time spent working outside the office). Another 9 percent appear to be stuck on a frenetic work treadmill that rarely shuts down; they're spending more than 60 hours a week on the job.
It's not just harried executives who are tethered to their work. The same thing is happening down on the DC floor among supervisors, operations managers, and shipping/receiving coordinators. If you haven't seen it in your own operation yet, chances are you will. The marathon workweeks are being reported across all industries—from food and grocery to lumber and wood products. They're being logged in companies of all sizes. And they're taking hold in facilities from coast to coast.
What's behind the epidemic of long work hours? It's partly that people in this field simply have more to do. Seventy-one percent of the 1,230 survey respondents reported that the number of functions they manage has increased over the past three years. (Another 25 percent said their responsibilities had stayed the same, and 4 percent reported a decrease.) The typical reader is no longer responsible for just, say, transportation management or fleet operations. He or she is likely overseeing warehouse/ DC operations or import/export activities as well. On top of that, professionals in this field typically manage a lot of people; 63 percent of the survey respondents have five or more direct reports.
It seems clear enough that readers are working hard for the money, but are they treated right? Our survey didn't measure job satisfaction, so it's tough to say. But if compensation is any indication, logistics and supply chain professionals have little to complain about. Our survey showed that the average salary was comfortably in the six figures—$105,834, to be precise. The median salary was somewhat lower, at $89,000. But that's still more than two and a half times the median U.S. salary, which the Bureau of Labor Statistics put at $33,634 in 2006 (the most recent year for which data are available).
As for salary trends, 78 percent saw their salaries increase in the past year, 19 percent said their pay had stayed the same, and 3 percent reported that they had taken a hit in salary. The respondents whose pay had risen reported an average increase of 9.6 percent over the previous year, which easily outpaced the 4.4 percent rise in the Consumer Price Index during the same period. We should note here that the pay increases reflected more than just annual raises. Two-thirds of the respondents reported that at least some percentage of their total compensation was based on performance.
It's all about the title
Given the broad range of titles and responsibilities among our survey respondents (see sidebar), it's probably no surprise that the latest study found a significant range in salaries. The highestpaid respondent, the president of a company in the wholesale/retail sector, earned $955,000. The lowest earner, a supervisor working in the pharmaceuticals field, brought home $25,000.
That $930,000 differential is less a reflection of pay scales in the wholesale/retail and pharmaceutical sectors than a reflection of the respondents' titles and responsibilities. When it comes to salaries, it's not what you do—or where you live or even what you know—that matters. It's what you're called. As our salary surveys have consistently shown, job title is the biggest factor in determining what you earn.
So which titles bring the highest pay? This year, it was the senior vice presidents who topped the salary charts. The median salary for the senior VPs who participated in our survey was $200,000—11 percent higher than the median salary of those next in line, corporate officers. Those corporate officers, in turn, made $20,000 more than executive vice presidents, who made $22,000 more than "plain" vice presidents. Presidents and directors came next, with median salaries of $120,000 and $110,000, respectively.
At that point, the gap began to widen. Managers made $35,000 less than directors, and supervisors earned $20,000 less than managers. Exhibit 1 shows the median salary and average salary for each title (we've used the median numbers, rather than the averages, as the basis for comparison because they are less likely to be skewed by outliers, or statistical extremes).
By the numbers
Job title may reign supreme, but there are still many other factors that influence how much a given logistics or supply chain professional makes. Where you work (geographic region), how much schooling you've had, and time spent in the trenches typically have a significant effect on salaries.
Take geography, for instance. As Exhibit 2 shows, there was wide variation in the median salaries reported in the different regions of the country. This year, the highest median salary was found in the Mid-Atlantic states, where the median pay was $104,000. From there, the median salary dropped by $13,000 to $91,000, which was reported in the West. Managers working in the Lower 48 did better than their counterparts in Hawaii, Alaska, Puerto Rico, and the U.S. Virgin Islands, where the median salary was $62,000. The lowest median salary of all, $56,250, was reported by respondents working outside North America.
As you might expect, our survey also found a strong correlation between earnings and education. As Exhibit 3 shows, the median salary for respondents with only a highschool diploma was $71,500. The professionals at the other end of the scale, those who have earned a doctorate, take home 50 percent more, with a median salary of $110,000.
Experience in the field also counts when it comes to earnings (see Exhibit 4). The median salary of newcomers to the field (those with five or fewer years of experience in logistics) was $66,500. Those at the other end of the range (respondents with more than 25 years' experience) command a significant premium for their expertise. With a median salary of $102,000, the veterans out-earned the newcomers by a little over 50 percent.
Mind the gap
What other factors have the potential to affect salary? Our survey showed that a respondent's age and gender, the size of the company he or she works for, and his or her tenure with the current employer can play a role.
Take age, for example. It will probably come as no surprise that median salaries increased with age—but only up to a point. As Exhibit 5 shows, that point occurs somewhere around age 60. The median salary for respondents aged 55 to 60 was the same ($100,000) as it was for those over 60. Our survey also revealed a yawning salary gap between respondents who are under 35 and their elders. The median salary for the younger workers was $69,635; the median salaries for the other groups ranged from $90,000 to $100,000.
Just as younger workers lag behind their older counterparts when it comes to paychecks, females working in the field lag behind males. As Exhibit 6 shows, the gap in median salaries this year was 25 percent. (That may indicate that women are gaining on men; last year's survey showed a gap of 31 percent.) The salary gap seems to be at least partly a matter of experience. The female survey respondents have less experience than the males on average: 51 percent of the women have 15 years' experience or less, compared to 46 percent of the men. Similarly, 21 percent of the men who responded have more than 25 years' experience in logistics, compared to 8 percent of the women.
As Exhibit 7 shows, our survey also found a correlation between salaries and company size. As you might expect, the bigger the company, the higher the salary—with one exception. The median salary for companies with 1,001 to 5,000 employees was slightly lower than the median salary at companies one step down in size, those with 501 to 1,000 employees.
As for salaries by the respondents' tenure with their current companies, our survey found only a very weak correlation. As Exhibit 8 shows, the median salaries for employees with six to 20 years' tenure with a company clustered in the low $90,000s. From there, the median salary jumped to $100,000 for those with 21 to 25 years' tenure, but dipped slightly for employees who had been with the company for more than 25 years.
Charting a course
In the end, of course, there are countless other variables that might enter into any given person's salary—job performance, departmental budget, and perks and benefits, to name a few. But generally speaking, the primary factors in determining salary are title, geographic region, education, experience, age, company size, and gender.
What does that mean for those eager to boost their earnings? Well, there's not much you can do about your age or gender. But if you suspect your location or a lack of schooling might be holding you back, you can think about moving to a different part of the country or going back to school.
But be careful what you wish for. A bigger paycheck will almost certainly be accompanied by more responsibilities and longer hours. In the logistics and supply chain world, there's no getting around it: You'll work hard for the money.
about our survey
DC VELOCITY's third annual salary study was based on the responses of 1,230 readers who completed a 20-question survey during the first half of February. Of those respondents, 5 percent identified themselves as corporate officers (CEOs, COOs, CFOs); 4 percent as presidents; 12 percent as vice presidents, senior vice presidents, or executive vice presidents; 22 percent as directors; 46 percent as managers; and 11 percent as supervisors.
The survey respondents came from a broad swath of industries—including wholesale/retail (21 percent), third-party logistics services (13 percent), and food and grocery (8 percent). They represented companies of all sizes as well. Twenty percent were employed by companies with fewer than 100 employees, 25 percent by companies with 100 to 500 people, 9 percent by companies with 501 to 1,000 employees, 17 percent by companies with 1,001 to 5,000 people, and 29 percent by companies with more than 5,000 employees. Those companies were scattered throughout the United States, as well as Canada and Mexico. Only 1 percent of the survey respondents worked outside North America.
Our survey asked respondents to identify the functions they managed. As it turned out, only 22 percent of the respondents named just one function. The rest of the survey-takers indicated that they had multiple areas of responsibility (including 79 who said they were responsible for all of the functions listed). Warehouse and/or distribution center management was the most frequent response, cited by 74 percent of the respondents. That was followed by logistics management (63 percent), supply chain management (55 percent), transportation management (53 percent), import/export operations (28 percent), and fleet operations (22 percent).
As for the respondents themselves, 90 percent were male, 10 percent female. Some were newcomers to the workforce (14 percent were under 35 in age); others were veterans. The largest share of the respondents (71 percent) fell into the 36-to-55 age range. Thirteen percent were 56 to 65, and 2 percent said they were over 65. When asked about the highest level of education they had completed, 27 percent said high school, 54 percent had a bachelor's degree, 18 percent had a master's degree, and 1 percent had earned a Ph.D.
The majority of the respondents were seasoned professionals. When asked how many years they've worked in logistics-related jobs, only 15 percent said that they'd been in the field for five years or less. Another 16 percent have worked in logistics for six to 10 years, 18 percent for 11 to 15 years, 19 percent for 16 to 20 years, 12 percent for 21 to 25 years, and 20 percent for more than 25 years. And they're not job-hoppers: A full 62 percent said they had been working at the same company for six years or more.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."
First, 54% of retailers are looking for ways to increase their financial recovery from returns. That’s because the cost to return a purchase averages 27% of the purchase price, which erases as much as 50% of the sales margin. But consumers have their own interests in mind: 76% of shoppers admit they’ve embellished or exaggerated the return reason to avoid a fee, a 39% increase from 2023 to 204.
Second, return experiences matter to consumers. A whopping 80% of shoppers stopped shopping at a retailer because of changes to the return policy—a 34% increase YoY.
Third, returns fraud and abuse is top-of-mind-for retailers, with wardrobing rising 38% in 2024. In fact, over two thirds (69%) of shoppers admit to wardrobing, which is the practice of buying an item for a specific reason or event and returning it after use. Shoppers also practice bracketing, or purchasing an item in a variety of colors or sizes and then returning all the unwanted options.
Fourth, returns come with a steep cost in terms of sustainability, with returns amounting to 8.4 billion pounds of landfill waste in 2023 alone.
“As returns have become an integral part of the shopper experience, retailers must balance meeting sky-high expectations with rising costs, environmental impact, and fraudulent behaviors,” Amena Ali, CEO of Optoro, said in the firm’s “2024 Returns Unwrapped” report. “By understanding shoppers’ behaviors and preferences around returns, retailers can create returns experiences that embrace their needs while driving deeper loyalty and protecting their bottom line.”
Facing an evolving supply chain landscape in 2025, companies are being forced to rethink their distribution strategies to cope with challenges like rising cost pressures, persistent labor shortages, and the complexities of managing SKU proliferation.
1. Optimize labor productivity and costs. Forward-thinking businesses are leveraging technology to get more done with fewer resources through approaches like slotting optimization, automation and robotics, and inventory visibility.
2. Maximize capacity with smart solutions. With e-commerce volumes rising, facilities need to handle more SKUs and orders without expanding their physical footprint. That can be achieved through high-density storage and dynamic throughput.
3. Streamline returns management. Returns are a growing challenge, thanks to the continued growth of e-commerce and the consumer practice of bracketing. Businesses can handle that with smarter reverse logistics processes like automated returns processing and reverse logistics visibility.
4. Accelerate order fulfillment with robotics. Robotic solutions are transforming the way orders are fulfilled, helping businesses meet customer expectations faster and more accurately than ever before by using autonomous mobile robots (AMRs and robotic picking.
5. Enhance end-of-line packaging. The final step in the supply chain is often the most visible to customers. So optimizing packaging processes can reduce costs, improve efficiency, and support sustainability goals through automated packaging systems and sustainability initiatives.
Keith Moore is CEO of AutoScheduler.AI, a warehouse resource planning and optimization platform that integrates with a customer's warehouse management system to orchestrate and optimize all activities at the site. Prior to venturing into the supply chain business, Moore was a director of product management at software startup SparkCognition. He is a graduate of the University of Tennessee, where he earned a Bachelor of Science degree in mechanical engineering.
Q: Autoscheduler provides tools for warehouse orchestration—a term some readers may not be familiar with. Could you explain what warehouse orchestration means?
A: Warehouse orchestration tools are software control layers that synthesize data from existing systems to eliminate costly delays, streamline inefficient workflows, and [prevent the waste of] resources in distribution operations. These platforms empower warehouses to optimize operations, enhance productivity, and improve order accuracy by dynamically prioritizing work continuously to ensure that the operation is always running optimally. This leads to faster trailer turn times, reduced costs, and a network that runs like clockwork, even during fluctuating demands.
Q: How is orchestration different from a typical warehouse management system?
A: A warehouse management system (WMS) focuses on tracking inventory and managing warehouse operations. Warehouse orchestration goes a step further by integrating and optimizing all aspects of warehouse activities in a capacity-constrained way. Orchestration provides a dynamic, real-time layer that coordinates various systems and processes, enabling more agile and responsive operations. It enhances decision-making by considering multiple variables and constraints.
Q: How does warehouse orchestration help facilities make their workers more productive?
A: Two ways to make labor in a warehouse more productive are to work harder and to work smarter. For teams that want to work harder, most companies use a labor management system to track individual performances against an expected standard. Warehouse orchestration technology focuses on the other side of the coin, helping warehouses "work smarter."
Warehouse orchestration technology optimizes labor by providing real-time insights into workload demands and resource availability based on actual fluctuating constraints around the building. It enables dynamic task assignments based on current priorities and worker skills, ensuring that labor is allocated where it's needed most, even accounting for equipment availability, flow constraints, and overall work speed. This approach reduces idle time, balances workloads, and enhances employee productivity.
Q: How can visibility improve operations?
A: Due to the software ecosystem in place today, most distribution operations are highly reactive environments where there is always a "hair on fire" problem that needs to be solved. By leveraging orchestration technologies, this problem is mitigated because you're providing the site with added visibility into the past, present, and future state of the operation. This opens up a vast number of doors for distribution leadership. They go from learning about a problem after it's happened to gaining the ability to inform customers and transportation teams about potential service issues that are 24 hours away.