It's never easy going green, but it's especially challenging for apparel makers that outsource production to countries thousands of miles away. Here's what one apparel company, Adidas, is doing to make its supply chain more eco-friendly.
John Johnson joined the DC Velocity team in March 2004. A veteran business journalist, John has over a dozen years of experience covering the supply chain field, including time as chief editor of Warehousing Management. In addition, he has covered the venture capital community and previously was a sports reporter covering professional and collegiate sports in the Boston area. John served as senior editor and chief editor of DC Velocity until April 2008.
You may not have given much thought to the carbon footprint of that T-shirt or Armani suit you're wearing, but apparel makers are paying a great deal of attention to their garments' environmental impact these days.
That might strike some as odd—after all, jackets, running tights, and jeans are hardly in the same league as a Hummer when it comes to environmental impact.What many people don't realize, however, is that apparel items often have a surprisingly large carbon footprint—particularly if they were manufactured in a country thousands of miles away.
There are a couple of reasons for that. For one thing, apparel is typically supply chain more eco-friendly. manufactured in low-cost countries where the factories are likely to run on coal-generated power and use antiquated—and highly polluting—equipment. For another, these garments typically travel long distances from the point of manufacture to the store shelf. The farther they travel, of course, the more fuel is burned and carbon dioxide emitted.
As Americans become more and more concerned about global warming, some garment makers have been taking aggressive steps to clean up their act—particularly their supply chain act. Take athletic footwear and apparel maker Adidas, for example. "It's pretty clear that global warming, emissions, and energy efficiency are in everybody's mind," says Marcus Kuerner, senior environmental manager at Adidas. To help battle global warming, Adidas has established a far-reaching cradle-to-grave environmental program for its products. Its multifaceted initiative includes strategies to reduce the environmental impact of its merchandise from design and sourcing to production and packaging to end-of-life disposal and recycling.
Cleaning up the factories
One of the primary fronts in Adidas' war on pollution is the network of plants that produce its footwear and apparel. "Our programs are ... focused on the environmental impact we can most influence, which is during manufacture at the supplier sites of our mostly Asian-based factories," says Kuerner.
That's an ambitious undertaking for an operation of Adidas' scale. Adidas outsources production to approximately 1,280 independent factories in 65 countries, with the majority located in China, India, Indonesia, Thailand, Turkey, and Vietnam. In some cases, it contracts directly with its suppliers. In others, it works with them through intermediaries. The amount of influence it has with any given partner varies according to the type of relationship it has and the volume of business Adidas does with that company.
In working with suppliers to reduce pollution at their plants, Adidas has opted for the soft sell approach—offering advice and support rather than handing down mandates. For example, to encourage its suppliers to upgrade their equipment to lower-emissions machinery, Adidas recently joined with a number of other international companies to promote a public-private sector partnership known as "P2E2."
P2E2 (the name stands for "pollution prevention and energy efficiency") is essentially a government- backed match-making program that seeks to bring together environmental services companies, banks and other investors, and Asian factories, according to an article in The Wall Street Journal. "Banks and equity investors provide the funding and loans to environment and energy service companies, as they are called, which then strike deals with the [Asian] factories, offering to upgrade their equipment free of charge," the newspaper reported. "The factories will pay back the environmental service companies over time by giving them a cut—to be agreed on between the two parties—of the savings the plants are achieving on energy costs." Though the focus has been on Chinese factories, factories in other Asian countries are also eligible as long as the business has a legal or financial presence in Hong Kong.
Attitude adjustment
Though the P2E2 program has both the U.S. and the Chinese governments' backing, persuading Asian factories to participate in the initiative will likely take some doing. Adidas is well aware of the challenges it faces. "It's a daunting task when you think about all of the factories, especially the 300 or so in China, that need to be educated about the program," says Lyn Ip, Adidas' areas manager for the environment for the Asia-Pacific region. "We can't force them to change because that's not part of the Adidas culture. You can change the equipment, but not the mindset."
Ip and other Adidas executives have set out to educate the management of supplier companies about the benefits of going green as well as the financial benefits—mostly from potential energy savings—they can reap by installing new equipment. Education must come before implementation, Ip says, especially since so many manufacturing sites have done things the same way for years and are reluctant to change.
"What we want to try to do is change the cultural thinking that the factory management has and help them visualize what the economic benefits are," says Ip. "There are environmental benefits as well, but at the end of the day, they are businessmen. They have to see the economic sense in it. If they don't, you will see resistance to making any changes in the factory.
"We've moved more away from a compliance effort to more of really partnering with our factories," she adds. "We'd like to see them succeed. It's a win-win situation for both parties."
Taking the sea route
Even as it works to raise environmental awareness at suppliers' factories, Adidas is also scrutinizing other links in its supply chain for opportunities to become greener. One of those areas is transportation.
To reduce the amount of carbon emitted in the distribution process, the company has made it a priority to cut down on the distances its goods must travel. For example, Adidas is making a conscious effort to locate raw material suppliers around the big factory locations in Asia to reduce transportation between these links in the supply chain.
It also tries to use factories in China that are located close to ports, cutting down on the trucking required to get products to the docks. In cases where it can't find a suitable factory within easy driving distance of a port, Adidas uses railroads for transportation.
The company is also looking at the way its products are transported to market. Specifically, Adidas makes it a point to ship by ocean whenever possible. Shipping via ocean container is more cost effective and more fuel efficient (and therefore, more environmentally friendly) than the alternative, shipping by air.
Although the company occasionally resorts to air freight (see sidebar), it has largely achieved its objective of shipping mainly by sea. In 2006, 97 percent of the shoes and sneakers made by Adidas were moved by ocean containers.
Kuerner says he's optimistic that ocean transportation will soon become even more eco-friendly than it is today. He points to recent experiments using giant computer-controlled sails on container ships to take advantage of wind power. Advocates of the wind sails say use of the devices could cut diesel usage by up to 20 percent.
As for the future, Kuerner says that Adidas is in the process of surveying its primary carriers to learn what environmental management systems, if any, they have in place. Adidas will review the idea of creating a scorecard for its carriers to measure their performance against a set of green metrics. To show that it's serious about going green, Adidas might even consider getting tough and shifting business to those carriers that follow the best environmental practices.
no fly-by-night decision
Although Adidas makes every effort to ship its products by the greenest mode possible—which usually means ocean carrier— sometimes market demands take priority over the environment. That was the case in 2004, when the Greek national soccer team stunned the world by capturing the UEFA (Union of European Football Associations) European championship.
Greece's upset victory caught the whole world off guard (at the time it entered the competition, Greece had never won a match in a major tournament). But for Adidas—an official licensee of Euro 2004—the upset also had business implications.
Almost out of nowhere, demand exploded for caps and other goods proclaiming Greece the champions, as well as for T-shirts emblazoned with the name of Angelos Charisteas, the lanky striker who helped to write history by scoring the winning goal for Greece.
"As they moved through the tournament, there was increasing demand, and when they won the final, there was an explosion of demand," says Marcus Kuerner, senior environmental manager at Adidas.
That kind of unanticipated demand places enormous pressure on production facilities, of course. But it also puts a strain on the supply chain. In this case, Adidas was forced to ship its goods by air freight. Air is less fuel-efficient and more costly than shipping by sea, but the company had no choice: Shipping the goods by ocean would have taken six to eight weeks.
"Because the victory was such a big surprise, nobody had these fan items like T-shirts and caps in stock," says Kuerner. "But the [stores] were saying they needed it today. If it got there in eight weeks, the hype would be gone and they wouldn't be able to sell those products."
Though the company remains committed to using container ships, Kuerner concedes that the same thing could happen again. Despite Adidas' preference for ocean, he says, "air shipments will continue to be used when market demand requires quick response times."
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.