Osaka, Japan-based Daifuku Co. Ltd. has announced changes in its executive leadership. Masaki Hojo has assumed the role of president and co-CEO of Daifuku as well as co-CEO of Jervis B. Webb Co., which Daifuku acquired in November. Hojo previously was president of Daifuku America. In addition, Katsumi Takeuchi, who had been president and CEO of Daifuku in Japan, will now serve as Daifuku's chairman and co-CEO. Daifuku America will continue to be led by Ryuichi Kitaguchi, who serves as president of the American subsidiary.
Wolfgang Partsch has joined Tompkins Associates as senior vice president of global supply chain services, Europe. Partsch is a respected 25-year-plus veteran of the supply chain industry. In this new role, he will work to provide innovative business solutions for Tompkins' clients in Europe.
The Conveyor Equipment Manufacturers Association (CEMA) has elected new officers. Dan Fannin, vice president of marketing at Emerson Power Transmission, was chosen as the new CEMA president. Other new officers are R. Todd Sindemann of Martin Engineering as vice president, Bill Pugh of Ralphs-Pugh Co. as secretary, and George Huber III of Industrial Kinetics as treasurer. A number of other members were also elected to the board of directors. They are Jerry Heathman of Chantland Pulley & Roller Co., Jay Lee of Baldor Dodge Reliance, Tom Melton of Martin Sprocket & Gear, and Bill Casey of SI Systems. They join carryover board members Ron Arkema of Van Gorp Corp., Merle Davis of Automotion Inc., Gregg Goodner of Hytrol Conveyor Co., Jim Calhoun of FMC Technologies, Warren Chandler of Stephens-Adamson, and Rick Lee of Transnorm.
SI Systems has promoted Robert Leidy to vice president of its Production & Assembly business unit. Leidy had been director of operations at the company. He will now oversee sales, marketing, engineering, and project and site management for that unit.
Dave Halker has joined SDI Group USA as a senior consultant. Halker brings 25 years of industry experience to his new position. Most recently he was lead technical sales contact for high-speed sorters at FKI Logistex-Crisplant.
GENCO Supply Chain Solutions has appointed Michael Ryan vice president of parcel negotiations and audits. Based in Chicago, Ryan is responsible for developing new business in the areas of parcel management, negotiation, and audit solutions for clients throughout the Midwest.
First Industrial Realty Trust, a company that provides industrial real estate supply chain solutions, has hired John Ficker as vice president, supply chain solutions. He will be responsible for strategic planning and implementation of long-term logistics solutions for customers. Ficker was most recently president and CEO of the National Industrial Transportation League.
Andres Finken has been named president and general manager for Top-Vox Corp.'s new North American office, located in Barrington, Ill. Top-Vox is a German supplier of speech recognition technologies for the logistics industry. In addition, Ryan Absil has been named service engineer for the new office, which will serve customers in the United States and Canada.
Gene Tyndall has joined Tompkins Associates as executive vice president of global supply chain services. Tyndall brings an impressive résumé to his new position at Tompkins. He previously was president of Supply Chain Executive Advisors and before that, was president of Ryder Global Supply Chain Solutions and a senior partner and leader of the Ernst & Young Global Management Supply Chain Consulting Practice (now Capgemini).
White Systems has named Peter Youngs vice president of sales and marketing. Youngs is now responsible for the carousel storage company's North American sales, marketing, sales support, and project management. The company has also chosen Jack Kuppersmith as its new director of business development. Kuppersmith has been with White Systems for more than 30 years in marketing roles. In his new job, he will work to further cultivate White's business in Mexico and the western United States.
Joe Nezwek has been promoted to president at FP International, a supplier of package protection and packaging systems. Nezwek had served as the company's senior vice president of sales and marketing for the past four years. Company founder Arthur Graham will now assume the responsibilities and duties of CEO as well as remaining chairman of the board.
FP International has also announced two other promotions. Chief Financial Officer Jim Taylor will now hold the title of COO as well as CFO. And Michael Kaminski has been promoted to senior vice president of worldwide engineering.
The National Foreign Trade Council has appointed John Mullen as its new chairman. Mullen is the CEO for the Express division of Deutsche Post World Net, the parent company of DHL.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
Supply chains are poised for accelerated adoption of mobile robots and drones as those technologies mature and companies focus on implementing artificial intelligence (AI) and automation across their logistics operations.
That’s according to data from Gartner’s Hype Cycle for Mobile Robots and Drones, released this week. The report shows that several mobile robotics technologies will mature over the next two to five years, and also identifies breakthrough and rising technologies set to have an impact further out.
Gartner’s Hype Cycle is a graphical depiction of a common pattern that arises with each new technology or innovation through five phases of maturity and adoption. Chief supply chain officers can use the research to find robotic solutions that meet their needs, according to Gartner.
Gartner, Inc.
The mobile robotic technologies set to mature over the next two to five years are: collaborative in-aisle picking robots, light-cargo delivery robots, autonomous mobile robots (AMRs) for transport, mobile robotic goods-to-person systems, and robotic cube storage systems.
“As organizations look to further improve logistic operations, support automation and augment humans in various jobs, supply chain leaders have turned to mobile robots to support their strategy,” Dwight Klappich, VP analyst and Gartner fellow with the Gartner Supply Chain practice, said in a statement announcing the findings. “Mobile robots are continuing to evolve, becoming more powerful and practical, thus paving the way for continued technology innovation.”
Technologies that are on the rise include autonomous data collection and inspection technologies, which are expected to deliver benefits over the next five to 10 years. These include solutions like indoor-flying drones, which utilize AI-enabled vision or RFID to help with time-consuming inventory management, inspection, and surveillance tasks. The technology can also alleviate safety concerns that arise in warehouses, such as workers counting inventory in hard-to-reach places.
“Automating labor-intensive tasks can provide notable benefits,” Klappich said. “With AI capabilities increasingly embedded in mobile robots and drones, the potential to function unaided and adapt to environments will make it possible to support a growing number of use cases.”
Humanoid robots—which resemble the human body in shape—are among the technologies in the breakthrough stage, meaning that they are expected to have a transformational effect on supply chains, but their mainstream adoption could take 10 years or more.
“For supply chains with high-volume and predictable processes, humanoid robots have the potential to enhance or supplement the supply chain workforce,” Klappich also said. “However, while the pace of innovation is encouraging, the industry is years away from general-purpose humanoid robots being used in more complex retail and industrial environments.”
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”