Biofuels can be expensive, and the supply network is still under construction. But that's not stopping some of the largest fleet operators in the country from making the switch.
John Johnson joined the DC Velocity team in March 2004. A veteran business journalist, John has over a dozen years of experience covering the supply chain field, including time as chief editor of Warehousing Management. In addition, he has covered the venture capital community and previously was a sports reporter covering professional and collegiate sports in the Boston area. John served as senior editor and chief editor of DC Velocity until April 2008.
If you shop at one of the nearly 1,200 Safeway grocery stores across the United States, you can do so with a clear eco-conscience. The products on Safeway's store shelves carry a smaller carbon footprint today than they did just a year ago.
It's not because Safeway has opted to sell only locally grown products, the latest feel-good way to reduce a grocery operation's carbon footprint. Instead, the chain has converted its entire fleet of more than 1,000 trucks to run on biodiesel fuel.
The Pleasanton, Calif.-based grocer is one of the largest retailers in the United States to commit its entire fleet to biodiesel, a fuel additive derived from animal fats or plant oil, typically soybeans. At a January news conference in Washington, D.C., Safeway officials said the move was part of the company's Greenhouse Gas Reduction Initiative, a program designed to manage the chain's carbon footprint, address climate change, and reduce air pollution.
Safeway is not alone in its interest in alternative fuels. Retail giant Wal-Mart is reportedly studying the benefits of biofuels. Last year, U.K.-based Tesco, one of the largest retailers in Europe, converted its 2,000 trucks in the United Kingdom to run on a 50-50 blend of biodiesel. The company is now studying the use of biofuels for its much smaller U.S. fleet, which supports the 43 stores Tesco recently opened on the West Coast.
As companies scramble to go green and decrease their carbon footprints, the use of alternative fuels is growing, although there are still pricing and availability issues to be resolved. At the fifth annual National Biodiesel Conference & Expo held in February, industry leaders predicted that the amount of biodiesel used in the United States would grow to a billion gallons a year over the next few years. By way of comparison, the National Biodiesel Board estimates that the industry produced 450 million gallons of biodiesel fuel in 2007.
A breath of fresh air
Like most biofuel users in this country, Safeway will be running its fleet not on pure biodiesel, but on B20, a blend of 20 percent biodiesel and 80 percent petroleum diesel. Unlike pure biodiesel, B20 can be used in nearly all diesel equipment and generally requires no engine modifications, according to the U.S. Department of Energy's Web site.
Though B20 contains 1 to 2 percent less energy per gallon than petroleum diesel, it has only a negligible effect on engine performance or fuel economy. But it can have a big impact on air quality. Safeway's shift to biodiesel from conventional diesel fuel will reduce carbon dioxide emissions by 75 million pounds annually, according to company spokeswoman Teena Massingill. That's the equivalent of taking nearly 7,500 passenger vehicles off the road each year.
Safeway expects to achieve those environmental benefits without any sacrifice in efficiency, Massingill adds. "[The switch to biofuel] has a positive impact on the environment, we are drastically reducing our carbon emissions, and it doesn't affect our overall fleet efficiency or its ability to deliver our products," she says.
But there is an added cost. The company will pay a few pennies more per gallon for the biodiesel mixture, says Greg Ten Eyck, a Safeway spokesman. At the Washington news conference, Safeway officials said that fleet vehicles operating in the Washington (D.C.), Baltimore, and Philadelphia region use about 975,000 gallons of fuel per year. At that rate of consumption, the additional expenditure on biodiesel would come to about $30,000 a year (at three additional cents per gallon) for that portion of the company's fleet.
Bio-technical difficulties
Though Safeway seems unfazed by the additional expense, it may be more the exception than the rule. Marc E. Althen, senior vice president of administration and facilities at Penske Truck Leasing, says many of his company's customers are hesitant to pursue biodiesel because it adds to fuel costs. Although some states provide tax incentives (the most generous program is offered by Illinois), those breaks are not universally available. "If you don't have an incentive from state or local authorities, it just won't pay for itself," Althen says. "We're seeing a few fleets exploring biodiesel, but the price point is such that they aren't embracing it as you might think."
Another stumbling block has been the establishment of a supply network. "I think some companies are dabbling with it, mainly in the private-fleet sector and mainly in warmer temperatures," says Chris Caplice, executive director of the Center for Transportation and Logistics at the Massachusetts Institute of Technology. "I don't see a huge rush to it because the distribution system isn't that great."
Two years ago, Caplice headed up a project to study what a biodiesel supply chain—as opposed to the petrochemical supply chain—would look like. While most petrochemicals are refined in Houston, biodiesel refineries need to be close to the original source. "Everything would have to be close to the farm for biodiesel because it's the bulk movement from the field to the first processor that has the most cost," he says.
But neither cost nor supply hassles have deterred Safeway, which has also outfitted all 300 of its refueling stations to run on wind-powered energy. "[Biodiesel] is slightly more expensive, but it's certainly a manageable expense," says Massingill. "So it still makes sense for us as a company to make the switch." She adds that for Safeway, the goodwill created by the initiative easily outweighs the slightly higher costs. "We're having a positive impact on the environment in the communities we operate in, and this is something that our consumers and neighbors are concerned about. We're trying to be a good corporate citizen, and people want to do business with a company that cares about the people it serves."
Green to gold
That's not to say that there isn't money to be made by greening transportation fleets. For evidence, look no further than Wal-Mart. The mega-retailer expects to reap savings of more than $300 million a year through an initiative to double the efficiency of its 7,000 fleet vehicles by 2015, according to data posted on its Web site. To reach that goal, Wal-Mart is working with truck manufacturers to develop diesel hybrid and aerodynamic trucks. The retailer began purchasing hybrids in 2003. It currently operates 300 and has plans to add 150 to its fleet each year.
In addition, Wal-Mart took delivery of four natural gasfueled Peterbilt 386 trucks at its Apple Valley, Calif., distribution center in January. The trucks are expected to help Wal-Mart reduce its fleet vehicles' greenhouse gas emissions by 20 percent and nitrogen oxide emissions by between 30 and 50 percent over their diesel equivalents.
The retail giant is also installing auxiliary power units (APUs)—small efficient diesel engines—on all of its trucks that make overnight trips. Drivers can turn off the truck engines and rely on APUs to heat or cool the cab while on breaks and during overnight stops. Wal-Mart says that in a single year, the change should eliminate about 100,000 metric tons of carbon dioxide emissions, reduce consumption by 10 million gallons of diesel fuel, and save the company $25 million.
Wal-Mart estimates that for every one mile-per-gallon gain in fuel efficiency, it can save over $50 million per year. That type of forward thinking has earned Wal-Mart accolades from the U.S. Environmental Protection Agency: In both 2006 and 2007, the retailer received Environmental Excellence Awards from the EPA's SmartWay Transport Partnership for its efforts to reduce energy consumption and greenhouse-gas emissions.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.