Contributing Editor Toby Gooley is a writer and editor specializing in supply chain, logistics, and material handling, and a lecturer at MIT's Center for Transportation & Logistics. She previously was Senior Editor at DC VELOCITY and Editor of DCV's sister publication, CSCMP's Supply Chain Quarterly. Prior to joining AGiLE Business Media in 2007, she spent 20 years at Logistics Management magazine as Managing Editor and Senior Editor covering international trade and transportation. Prior to that she was an export traffic manager for 10 years. She holds a B.A. in Asian Studies from Cornell University.
Importers who have read the reports about quality problems with Chinese products have to be thinking "There but for the grace of God go I." They know that regardless of what they're buying and where they source from, there are times when suppliers just don't do what they're expected to do.
What many importers don't know is that mistakes are not always the suppliers' fault. In fact, suppliers' failure to comply with product specs, customs regulations, and cargo security requirements may have more to do with poor communication than with willful disregard.
To ensure that far-away vendors follow all the rules, say experienced importers, you must first make your expectations crystal clear. After all, nobody can meet expectations if they don't know what they are.
That's not to say that up-front communication is the only consideration; establishing standard procedures and regularly monitoring both product and process are equally important. The best way to get what you paid for is to do all of those things in a respectful and friendly manner. In other words, don't command—collaborate.
IBM listens to suppliers
When it comes to collaborating with overseas suppliers, IBM provides an example that all importers—large or small—might want to emulate. The technology giant does business in 170 countries, and shipments criss-cross the globe as they move between dozens of origin-destination country pairs.
No matter where a shipment originates or is headed, IBM requires its suppliers to meet uniformly high standards. "We expect all suppliers to abide by all of the applicable laws and regulations—import, export, or otherwise—and we state that in all of our contracts and agreements," says Alan Kohlscheen, executive program manager for import compliance strategy.
The word "uniformly" is key: Globally accepted standards and procedures are central to IBM's business philosophy, says Debbie Turnbull, executive program manager for supply chain security.
The company is eager to see common security and trade facilitation standards established across all of the countries where IBM does business, she says. That would greatly improve supply chain efficiency, effectiveness, costs, and speed, and it's a major reason why IBM is a leading advocate of the World Customs Organization's global standard for supply chain security, known as the SAFE Framework.
Among other initiatives, Big Blue has spearheaded the formation of a coalition of high-tech companies that is developing industry-specific standards that will be consistent with the SAFE Framework. One of the coalition's aims, says Turnbull, is to mitigate the compliance burden on suppliers by creating common requirements that would be adopted by many high-tech companies.
At the same time, IBM avoids painting all suppliers with the same broad brush. Even as it promotes consistency in quality and process, the company is sensitive to cultural differences and local business practices. "Our compliance organization has people in seven countries engaged in import compliance and supply chain security," Kohlscheen notes. "We're not in a control tower trying to understand everything. We're fortunate to have the diversity we do have around the globe; it adds to our effectiveness."
IBM also considers a supplier's size and available resources when imposing compliance and procedural requirements. "It really takes a two-way conversation to understand suppliers' capabilities and how you can work with them," says Kohlscheen. "If you take a heavy-handed approach, you may end up adding cost and inefficiencies in your supply chain."
That balance between centralized policy-making and flexibility is apparent in the way IBM communicates its expectations to suppliers. For example, the company has held conferences with its manufacturing and logistics suppliers to discuss supply chain security and regulatory issues. These events are true give-and-take dialogues: Not only does IBM explain its expectations, but government representatives also present their perspectives and suppliers show each other how they are meeting their big customer's requirements.
Despite such comprehensive efforts, and although it's rare, IBM's suppliers still experience quality issues from time to time. That's why testing and verification are built into its supplier management programs. The high-tech leader follows up educational outreach with transaction testing and process sampling to verify compliance with its policies. Compliance teams may check data quality and format as well as the accuracy of customs and transportation documents, even opening packages in some cases. These checks are risk-based. For instance, lanes where IBM has found anomalies in the past often are targeted for review, Kohlscheen says. And if an error should turn up? "We circle back to the suppliers and discuss it with them. In my experience, once you point that out, they are very willing to make changes."
Automation or the personal touch?
IBM achieves its compliance objectives through a combination of technology-supported process standardization and face-to-face communication. While both approaches have a role to play in ensuring that suppliers meet expectations, some companies and industries may favor one over the other.
Import-dependent retailers that impose a variety of requirements in areas like product fit, quality standards, and environmental and social responsibility are finding that automation can be an efficient and cost-effective way to work with overseas suppliers. Apparel makers, for instance, may have dozens of points of measure for a single style; if a supplier fails to measure each of them properly, the product will be defective and the importer will either have to reject it or deal with costly returns and dissatisfied customers. To be certain that suppliers understand exactly what each point of measure means and that they consistently measure it correctly, some retailers are using software to guide them through that process.
One such product is the Quality Management module of TradeStone's retail merchandising solution. With TradeStone, suppliers see a diagram that shows each measurement point for a specific product or style; when they click on each point of measure, they get a close-up view and an explanation of how to verify that measure. This method not only reduces the need for multiple, very costly fit evaluations and the incidence of returns, but it also ensures consistency in high-volume operations with large numbers of employees, says TradeStone CEO Sue Welch. The software's flexibility when it comes to language is another way to ensure suppliers understand what's expected of them: Users can easily configure screens and vocabulary to reflect their preferences.
TradeStone also monitors other types of compliance checkpoints from the design and bid stages all the way through to final delivery. At appropriate points in the product's lifecycle, the software asks suppliers to confirm and verify that they have received required certifications, performed testing (such as Underwriters Laboratories' tests for electrical items), complied with security and customs regulations, fulfilled social responsibility mandates regarding labor and the environment, and met similar buyer-imposed requirements. The process is configured in such a way that the product cannot move on to the next step until complete information has been submitted, Welch says. Furthermore, if there is any deviation from expectations, the system alerts the buyer and identifies any changes in cost, specs, and other requirements that may result."At each point, the system looks for the responsible party to confirm which actions have been done, and if a new date, cost, or classification is needed, it notifies everybody involved," she explains.
Automation is an integral part of the picture for users of the Supplier Management service offered by UPS Supply Chain Solutions, but face-to-face communication and follow-up is the program's hallmark. Supplier Management monitors vendors' compliance with purchase orders,manufacturing, distribution, documentation, and customs clearance requirements. "We act as our clients' eyes and ears all over the world," says Director of Supplier Management Tom Boike. "We take an order's 'temperature,' making personal contact and verifying that it's on time, that quantity and quality are correct, and so forth."
UPS begins the process by sitting down with the importer and small groups of its suppliers to discuss the client's expectations and what UPS's role will be. UPS receives a purchase order at the same time the supplier does; local staff assigned to that account follow the order's adherence to the client's rules using a combination of automated monitoring and personal communication with the factory and logistics service providers. The supplier and the importer also can arrange "events" such as shipment bookings and quality inspections through UPS's proprietary visibility system. If there is a problem, UPS notifies the appropriate parties and works with the supplier to come up with a solution.
Although personal contact and careful application of technology are the main drivers of a compliance program's success, many importers wisely do not rely on friendly persuasion or technology alone. IBM, Hewlett-Packard, Intel, and others write specific compliance mandates into suppliers' contracts to give them the power of law. But UPS may have built the ultimate compliance incentive into its system: "We act as the trigger for payment," Boike explains. "We don't control the money, but we control the documents that enable the supplier to get the money—and they don't get paid if they don't comply."
prevention is still the best medicine
Perhaps the best advice for importers who want to ensure that their suppliers toe the line is to do everything possible to prevent problems from happening, says Ken Koenemann, practice leader for TBM Consulting Group's Lean Value Chain Practice and an expert in offshoring. And that's essentially what the following suggestions are all about. They may seem fairly basic or even obvious in some cases, he says, but these preventive measures are often overlooked by companies that are more focused on cheap labor than on the potential consequences of their actions.
Use key metrics and a scorecard system to monitor compliance. Setting up a system for tracking metrics much as you would do in your home-based operation will allow you to assess your offshore suppliers' processes at a glance and will provide early warning when something is about to go wrong.
Communicate regularly and clearly with your offshore suppliers, and be prepared to follow up. Making periodic visits to suppliers' sites will help you find and solve problems before they affect your ability to profitably meet your own customers' requirements.
Lay out terms for agreements and partnerships in contractual form. Don't assume that your offshore manufacturer understands what you want—put your expectations and agreements in writing. Specify exactly what you want with respect to quality, cost, delivery, and services, and make sure you do it in clear, unambiguous language.
Perform due diligence on your offshore suppliers. Find out the facts about their capabilities in such areas as product design, engineering, transportation management, and supply chain technology. It's up to you to do the necessary research to ensure you're getting what you expect—and that you're doing business with a company that can fulfill those expectations.
Supply chain planning (SCP) leaders working on transformation efforts are focused on two major high-impact technology trends, including composite AI and supply chain data governance, according to a study from Gartner, Inc.
"SCP leaders are in the process of developing transformation roadmaps that will prioritize delivering on advanced decision intelligence and automated decision making," Eva Dawkins, Director Analyst in Gartner’s Supply Chain practice, said in a release. "Composite AI, which is the combined application of different AI techniques to improve learning efficiency, will drive the optimization and automation of many planning activities at scale, while supply chain data governance is the foundational key for digital transformation.”
Their pursuit of those roadmaps is often complicated by frequent disruptions and the rapid pace of technological innovation. But Gartner says those leaders can accelerate the realized value of technology investments by facilitating a shift from IT-led to business-led digital leadership, with SCP leaders taking ownership of multidisciplinary teams to advance business operations, channels and products.
“A sound data governance strategy supports advanced technologies, such as composite AI, while also facilitating collaboration throughout the supply chain technology ecosystem,” said Dawkins. “Without attention to data governance, SCP leaders will likely struggle to achieve their expected ROI on key technology investments.”
The British logistics robot vendor Dexory this week said it has raised $80 million in venture funding to support an expansion of its artificial intelligence (AI) powered features, grow its global team, and accelerate the deployment of its autonomous robots.
A “significant focus” continues to be on expanding across the U.S. market, where Dexory is live with customers in seven states and last month opened a U.S. headquarters in Nashville. The Series B will also enhance development and production facilities at its UK headquarters, the firm said.
The “series B” funding round was led by DTCP, with participation from Latitude Ventures, Wave-X and Bootstrap Europe, along with existing investors Atomico, Lakestar, Capnamic, and several angels from the logistics industry. With the close of the round, Dexory has now raised $120 million over the past three years.
Dexory says its product, DexoryView, provides real-time visibility across warehouses of any size through its autonomous mobile robots and AI. The rolling bots use sensor and image data and continuous data collection to perform rapid warehouse scans and create digital twins of warehouse spaces, allowing for optimized performance and future scenario simulations.
Originally announced in September, the move will allow Deutsche Bahn to “fully focus on restructuring the rail infrastructure in Germany and providing climate-friendly passenger and freight transport operations in Germany and Europe,” Werner Gatzer, Chairman of the DB Supervisory Board, said in a release.
For its purchase price, DSV gains an organization with around 72,700 employees at over 1,850 locations. The new owner says it plans to investment around one billion euros in coming years to promote additional growth in German operations. Together, DSV and Schenker will have a combined workforce of approximately 147,000 employees in more than 90 countries, earning pro forma revenue of approximately $43.3 billion (based on 2023 numbers), DSV said.
After removing that unit, Deutsche Bahn retains its core business called the “Systemverbund Bahn,” which includes passenger transport activities in Germany, rail freight activities, operational service units, and railroad infrastructure companies. The DB Group, headquartered in Berlin, employs around 340,000 people.
“We have set clear goals to structurally modernize Deutsche Bahn in the areas of infrastructure, operations and profitability and focus on the core business. The proceeds from the sale will significantly reduce DB’s debt and thus make an important contribution to the financial stability of the DB Group. At the same time, DB Schenker will gain a strong strategic owner in DSV,” Deutsche Bahn CEO Richard Lutz said in a release.
Transportation industry veteran Anne Reinke will become president & CEO of trade group the Intermodal Association of North America (IANA) at the end of the year, stepping into the position from her previous post leading third party logistics (3PL) trade group the Transportation Intermediaries Association (TIA), both organizations said today.
Meanwhile, TIA today announced that insider Christopher Burroughs would fill Reinke’s shoes as president & CEO. Burroughs has been with TIA for 13 years, most recently as its vice president of Government Affairs for the past six years, during which time he oversaw all legislative and regulatory efforts before Congress and the federal agencies.
Before her four years leading TIA, Reinke spent two years as Deputy Assistant Secretary with the U.S. Department of Transportation and 16 years with CSX Corporation.
Serious inland flooding and widespread power outages are likely to sweep across Florida and other Southeast states in coming days with the arrival of Hurricane Helene, which is now predicted to make landfall Thursday evening along Florida’s northwest coast as a major hurricane, according to the National Oceanic and Atmospheric Administration (NOAA).
While the most catastrophic landfall impact is expected in the sparsely-population Big Bend area of Florida, it’s not only sea-front cities that are at risk. Since Helene is an “unusually large storm,” its flooding, rainfall, and high winds won’t be limited only to the Gulf Coast, but are expected to travel hundreds of miles inland, the weather service said. Heavy rainfall is expected to begin in the region even before the storm comes ashore, and the wet conditions will continue to move northward into the southern Appalachians region through Friday, dumping storm total rainfall amounts of up to 18 inches. Specifically, the major flood risk includes the urban areas around Tallahassee, metro Atlanta, and western North Carolina.
In addition to its human toll, the storm could exert serious business impacts, according to the supply chain mapping and monitoring firm Resilinc. Those will be largely triggered by significant flooding, which could halt oil operations, force mandatory evacuations, restrict ports, and disrupt air traffic.
While the storm’s track is currently forecast to miss the critical ports of Miami and New Orleans, it could still hurt operations throughout the Southeast agricultural belt, which produces products like soybeans, cotton, peanuts, corn, and tobacco, according to Everstream Analytics.
That widespread footprint could also hinder supply chain and logistics flows along stretches of interstate highways I-10 and I-75 and on regional rail lines operated by Norfolk Southern and CSX. And Hurricane Helene could also likely impact business operations by unleashing power outages, deep flooding, and wind damage in northern Florida portions of Georgia, Everstream Analytics said.
Before the storm had even touched Florida soil, recovery efforts were already being launched by humanitarian aid group the American Logistics Aid Network (ALAN). In a statement on Wednesday, the group said it is urging residents in the storm's path across the Southeast to heed evacuation notices and safety advisories, and reminding members of the logistics community that their post-storm help could be needed soon. The group will continue to update its Disaster Micro-Site with Hurricane Helene resources and with requests for donated logistics assistance, most of which will start arriving within 24 to 72 hours after the storm’s initial landfall, ALAN said.