It's not unusual for shippers and carriers to oppose laws and regulations they believe will be harmful to their businesses. In fact, it happens regularly in California, where municipal and state legislators often target the transportation industry with environmental initiatives.
But now a different scenario is playing out around the Southern California ports of Los Angeles and Long Beach. Instead of simply opposing a costly anti-pollution program that could leave the ports without enough drayage drivers, some shippers and carriers have decided to become part of the solution.
At issue is the proposed Clean Truck Program (CTP), which is included in the San Pedro Bay Ports Clean Air Action Plan (CAAP). CTP aims to reduce truck-generated pollution at the ports by 80 percent over five years by phasing out all "dirty" diesel trucks and replacing them with 2007 low-emissions tractors or post-1994 retrofitted vehicles. The program, which would cost an estimated $1.8 billion, would be funded partly by government- and port-financed grants and state-issued bonds. The shortfall would be made up by a carrierpaid "truck impact fee" that could run as high as $54 per inbound gate move. The ports are also proposing a $26 "infrastructure and environmental cargo fee" per 20-foot container, to be paid by the beneficial owner of the cargo.
Much of that money would go to help motor carriers and owner-operators pay for new equipment. But the offer comes with strings—actually, tags—attached: Trucks purchased or retrofitted with those grants must be used only for port drayage for five years. The ports plan to rely on RFID tags and vehicle locator technology to monitor compliance.
The truck-replacement program also mandates that all drayage drivers must be employees of port-approved motor carriers and that all vehicles must be owned, maintained, and operated by those carriers. Some observers predict that, if approved, the mandate will wreak economic havoc on Southern California's drayage industry.
Critics take aim
Critics of the proposal say it has at least two serious flaws. For starters, the vast majority of the drayage drivers in LA/Long Beach are owneroperators who pick up and deliver containers either as independents or as contractors for local trucking companies. Few can afford to pay or borrow $50,000-plus for a new tractor or $15,000 to retrofit their current vehicle. Many of the motor carriers that employ them, moreover, are small family-owned businesses and are unlikely to have enough cash or credit to replace or retrofit the 16,000 trucks that serve the two ports.
Another problem is that drayage drivers are likely to balk at giving up their independence. At the recent Coalition of New England Companies for Trade (CONECT) Northeast Cargo Symposium, Dr. John Husing, an economist hired by the ports to assess the plan's impact, said that the number of drivers who told researchers they would go elsewhere if forced to become full-time employees is "enough to cause a supply chain disruption."
The proposed grant system won't cover the cost of all those vehicle purchases and upgrades, and the potential loss of drayage drivers at ports that handle 40 percent of the nation's containerized trade could be economically devastating, said panelist Peter Keller, president and CEO of NYK Line North America. Instead, Keller outlined an alternative approach to reducing air pollution that wouldn't put drivers in financial jeopardy or force a change in the drayage system.
What Keller is pushing is a plan developed by the Coalition for Responsible Transportation, a grassroots group launched by NYK, Target Corp., and trucking company Total Transportation Services Inc. The group wants to help owner-operators upgrade their vehicles by creating a "lease to buy" program for independent drivers who contract with port-approved motor carriers. Carriers would make the down payment on new or retrofitted trucks, treating it as a loan to the driver. The loan would be reduced by a certain percentage each year that the driver remains under contract and could eventually be forgiven entirely.
The coalition's plan would be funded by public grants and by contributions from shippers, ocean carriers, and trucking companies. Fees paid by shippers would also go toward raising drivers' pay.Why would shippers and carriers want to pay into the pot? Not only is it in their interest to prevent work-force disruptions, said Keller, but it also is an opportunity to take responsibility for reducing the dangerously high pollution levels caused by their own operations. That argument clearly has resonated: At press time, Nike had signed on to the program, and Keller said he expected most of the top 10 U.S. importers and their carriers to follow Nike's lead before the end of November.
Strange bedfellows
The California truck-replacement program has sparked some interesting side dramas. One is the unexpected alliance between the Teamsters Union and groups like the National Resources Defense Council. According to Husing, these strange bedfellows have agreed to push each other's agendas in exchange for support of the clean air program, which explains how labor issues found their way into an anti-pollution initiative.He also charged that the union and the environmentalists are looking to gain more control over the import supply chain so they can pressure big retailers on their respective concerns.
Meanwhile, the American Trucking Associations (ATA) contends that the Clean Truck Program is illegal on two counts. First, the plan violates a federal law prohibiting state laws from governing motor carriers' prices, routes, or services, said Curtis Whalen, executive director of the ATA's Intermodal Motor Carriers Conference, who spoke on the same panel. It also violates a provision in the Shipping Act of 1984 that prohibits unreasonable or discriminatory practices by a marine terminal operator, said Whalen. "If the ports actually implement this plan," he added, "ATA will litigate."
Whether the truck-replacement program moves ahead in some form or is struck down on legal grounds, Keller said, the international trade community needs to take action sooner rather than later—and not just on the West Coast. "This is an issue that will move from Southern California to Northern California to New Jersey and Massachusetts very, very quickly," he warned. "This is an issue that is going to bother everyone very soon."
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."