Peter Bradley is an award-winning career journalist with more than three decades of experience in both newspapers and national business magazines. His credentials include seven years as the transportation and supply chain editor at Purchasing Magazine and six years as the chief editor of Logistics Management.
In a supersized world where the sandwich of choice is the Big Mac and the drink the Big Gulp, it probably shouldn't come as a surprise that DCs, too, are living extra large. It's too early to call it a trend, but some of the biggest names in the business are trimming back their distribution networks, consolidating their operations into a few mega facilities that like the Great Wall of China, are probably visible from the moon.
One after another, giant retailers and consumer goods businesses are commissioning giant facilities: Home furnishings company IKEA recently moved into a 1.8 million-square-foot DC in Bakersfield, Calif. Office supply giant Staples recently opened an 815,000-square-foot facility in Hagerstown, Md. Wal-Mart now runs a 1 million-square-foot DC in Hurricane, Utah; a 1.2 million-square- foot facility in Raymond, N.H.; and another 1.2 million-square-foot DC in Hope Mills, N.C.
But it's not just a retail thing. Following its acquisition of Lever Brothers, Cheseborough Ponds and Helene Curtis, consumer goods heavyweight Unilever Home and Personal Care consolidated 15 DCs into five. Once the project is completed, Unilever HPC will operate 4.8 million square feet of distribution space in Georgia, Pennsylvania, Texas, Illinois and California. Operating out of these large—or perhaps we should say, economy size—DCs could save the company serious money. ProLogis, a distribution facilities and services provider that oversaw the project, estimates the move will cut costs by about $20 million annually.
Even investors have not been immune to the supersizing bug. NAI Logistics Group, a Chicago-area company specializing in building and land acquisition and financing for logistics, represents a number of investors that are now building colossal distribution centers on speculation, particularly a long the Intersta te 55 corridor around Chicago. "Four years ago, the largest spec building was about 350,000 to 400,000 square feet," says Daniel P. Leahy, executive vice president of the company, whose clients include Sears Logistics Group, The Home Depot , Motorola, Caterpillar and IKEA. "Now, we have 650,000- and 700,000-square-foot [DCs] coming up out of the ground within two miles of each other."
That speculation's probably not as risky as it sounds. The explosive growth of third-party logistics (3PL) services has created a large pool of prospective tenants. Once a 3PL lands a contract, it usually has to get up and running quickly. "A lot of them don't have the luxury of waiting for a built-to-suit," Leahy explains.
Like the big retailers and manufacturers, 3PLs are drawn to the mega-facilities by the prospect of labor savings and inventory benefits. "If you've got three or four facilities that have been around, you can combine them and get more operating efficiencies out of a new facility," says Gil Mayfield, national director of distribution and real estate services for Carter & Burgess, a Fort Worth, Texas-based civil engineering consultancy whose clients include Wal-Mart, Staples and Toys R Us. "You're just able to handle things more quickly and more efficiently."
Location, location and location
Where are these mega-facilities going? Though economic development agencies from every corner of the country will make a pitch for the business, it's generally the familiar names—and typically, large urban hubs—that prevail: New Jersey, Atlanta, Dallas, Chicago and the Southern California Inland Empire. "Why are those the winners? A lot of it has to do with transportation infrastructure," says Leahy.
Leahy notes, however, that although metropolitan areas may be the most attractive locations, that doesn't necessarily mean downtown. Breaking ground even 50 miles from the city center gives DCs access to labor and transportation and other infrast ructure. And in that range, there's land to be had. "You can still find vacant farmland with utilities at or near the site," adds Leahy.
That infrastructural advantage creates something of a marketing hurdle for economic development agencies in areas outside the main hubs. These agencies, to borrow a phrase from Uncle Sam, want you. To be precise, they want you to locate your distribution center in their town or county, bringing jobs and investment to the region. And they 'll offer all kinds of inducements to make that happen. For example, Mayfield reports that Carter & Burgess has been able to negotiate tax, real estate and other incentives worth $10 million on average on behalf of clients planning large projects. What the communities get in return are as many as a thousand new jobs, he explains. "These are projects that most communities are anxious to have."
One of those incentives may be cheap land. But Leahy, for one, cautions managers about what he calls "the free land paradox." When you look at real estate, he warns, don't focus on what it's worth right now, but rather, what it will be worth in the future. You don't want to be saddled with a white elephant when changing distribution patterns make it necessary to revise your network. "If you build in the boonies," he says, "it [makes things] tougher from an exit strategy point of view."
Time to dig in?
Wherever the site, it would be hard to find a better time to build than the present. Interest rates are at historic lows and commercial construction's hit a lull. "You can build a new building in some markets for less than you can buy a building for," says Leahy. "With developers and contractors very hungry for work, they're being very aggressive on the construction numbers. It's the best time we've seen in the last 15 years to purchase or lease."
The flip side is that the soft economy that makes investment attractive now is also what makes it unattractive. In the case of these construction projects, timing is everything: Invest too late and the network won't be ready when the turnaround comes (DC construction projects take 24 to 30 months from inception to completion); invest too early and you tie up valuable capital.
"It's a mixed picture," Mayfield says. "We're seeing some companies begin to make commitments. Some are in the early design stages. They're at least willing to spend design dollars." But though construction may not exactly be roaring along like a hurricane, he says that he's still more optimistic than he's been in some time. "We're seeing some pretty decent activity right now."
Penske said today that its facility in Channahon, Illinois, is now fully operational, and is predominantly powered by an onsite photovoltaic (PV) solar system, expected to generate roughly 80% of the building's energy needs at 200 KW capacity. Next, a Grand Rapids, Michigan, location will be also active in the coming months, and Penske's Linden, New Jersey, location is expected to go online in 2025.
And over the coming year, the Pennsylvania-based company will add seven more sites under its power purchase agreement with Sunrock Distributed Generation, retrofitting them with new PV solar systems which are expected to yield a total of roughly 600 KW of renewable energy. Those additional sites are all in California: Fresno, Hayward, La Mirada, National City, Riverside, San Diego, and San Leandro.
On average, four solar panel-powered Penske Truck Leasing facilities will generate an estimated 1-million-kilowatt hours (kWh) of renewable energy annually and will result in an emissions avoidance of 442 metric tons (MT) CO2e, which is equal to powering nearly 90 homes for one year.
"The initiative to install solar systems at our locations is a part of our company's LEED-certified facilities process," Ivet Taneva, Penske’s vice president of environmental affairs, said in a release. "Investing in solar has considerable economic impacts for our operations as well as the environmental benefits of further reducing emissions related to electricity use."
Overall, Penske Truck Leasing operates and maintains more than 437,000 vehicles and serves its customers from nearly 1,000 maintenance facilities and more than 2,500 truck rental locations across North America.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.
The Boston-based enterprise software vendor Board has acquired the California company Prevedere, a provider of predictive planning technology, saying the move will integrate internal performance metrics with external economic intelligence.
According to Board, the combined technologies will integrate millions of external data points—ranging from macroeconomic indicators to AI-driven predictive models—to help companies build predictive models for critical planning needs, cutting costs by reducing inventory excess and optimizing logistics in response to global trade dynamics.
That is particularly valuable in today’s rapidly changing markets, where companies face evolving customer preferences and economic shifts, the company said. “Our customers spend significant time analyzing internal data but often lack visibility into how external factors might impact their planning,” Jeff Casale, CEO of Board, said in a release. “By integrating Prevedere, we eliminate those blind spots, equipping executives with a complete view of their operating environment. This empowers them to respond dynamically to market changes and make informed decisions that drive competitive advantage.”