Actually, when it comes to conveyor safety, the answer is no. Without guidelines from OSHA, manufacturers and users looking to keep workers out of harm's way are on their own.
Drive a lift truck or operate an overhead crane, and there are pages and pages of OSHA safety standards to protect you. The same is true if you're securing trucks or trailers to a loading dock or unloading crates of orange juice in a grocery stockroom. And if "work" means deboning a chicken or sitting in front of a computer terminal, OSHA has rules in place for preventing injuries to your wrists or your eyes. But if you work with or around conveyors, you're on your own.
Conveyors are at the same time one of the most useful and one of the most dangerous pieces of equipment in the DC. Between 9,000 and 10,000 accidents—and 30 to 40 deaths—are attributed to conveyors each year. Even so, OSHA has never enacted its own conveyor safety standards. Instead, the agency relegates conveyor safety to its general duty clause section, a kind of generic section of the Occupational Health and Safety Act that addresses areas not covered by any specific standard.
George Schultz thinks that's unacceptable. "If OSHA had done something in 1970 when it initially considered the issue, it could have reduced conveyor accidents by 50 percent," says Schultz, who is vice president of Siebert Engineers in Lombard, Ill., and the author of a book titled, appropriately enough, Conveyor Safety. Indeed, Schultz has spent the last three decades trying to change attitudes and persuade the industry to adopt professional standards.
Without OSHA's leadership, Schultz charges, what's left is an industry with very little incentive to focus on worker safety. "Presently, there is only one book written on conveyor safety, two videotapes and a limited number of training classes available on the subject," he says. "Never in my 55 years in the industry have I been hired by anyone to look at the safety of their conveyors."
That leadership void has left manufacturers struggling to regulate their own activities. The major manufacturers meet regularly in such bodies as the Conveyor Equipment Manufacturers Association (CEMA) to stay on top of safety trends. "As a member of CEMA, we get an industrywide picture of safety issues associated with conveyors," says Chuck Waddle, executive vice president for FKI Logistex's automation division.
12 simple rules for updating your safety program
Steering clear of belts that buckle is not enough. To ensure safe conveyor operation, the FFVA Mutual Insurance Co., based in Orlando, Fla., has come up with these 12 basic rules for safe conveyor operation:
1. Don't perform service on a conveyor until the motor disconnect is locked out.
2. Service conveyors only with authorized maintenance personnel.
3. Keep clothing, fingers, hair and other parts of the body away from the conveyor.
4. Don't climb, step, sit or ride on a conveyor at any time.
5. Don't load the conveyor outside of the design limits.
6. Don't remove or alter conveyor guards or safety devices.
7. Know the location and function of all stop/start controls.
8. Keep all stopping/starting control devices free from obstructions.
9. Make sure all personnel are clear of the conveyor before starting.
10. Operate conveyors with trained personnel only.
11. Keep the area around conveyors clear of obstructions.
12. Report all unsafe practices to a supervisor.
But the fact remains, all the manufacturers have to fall back on right now is the voluntary ANSI B20.1 "specification" standard, which represents the most comprehensive safety standard available today. Under the standard, the responsibility for safety is divided among the owner, management or engineering consultant, the manufacturer (which must build its equipment to the ANSI specification), the installer and the operator or user of the equipment. As a practical matter, everyone—and no one— is responsible.
Safe at any speed?
In the absence of official standards, manufacturers are doing what they can to ensure safe design. Tom Carbott, senior director of sales at the Material Handling Industry of America, a trade group based in Charlotte, N.C., reports that conveyor manufacturers are trying to "progressively make enhancements that will reduce the risk of accidents posed by conveyors."
Waddle says that so far, it's working. "While there haven't been any recent big leaps in design when it comes to safety, there's been a gradual increase in safety features over the past 10 years," he says. "We have fewer claims and injuries than we did even five years ago."
Certainly, as conveyors become more automated, there's less need for humans to come in contact with the equipment. "Increased conveyor automation can many times eliminate the need for operators to interface directly with conveyor equipment," says Boyce Bonham, manager of the technology center at Hytrol Conveyor Co., based in Jonesboro, Ark.
Another advance in safety has been the introduction of 24-volt-powered conveyors, adds Ken Bobick, global product manager at Interroll of Wilmington, N.C. "The 24-volt product has low power, with a low current, and can be stopped with a hand," he says. The 24-volt models typically compete with mechanically driven equipment (i.e., beltdriven or line-shaft conveyors). The 24-volt equipment works by controlling individual sections of a conveyor. Power consumption is reduced because it's only used when needed.
Another design enhancement that makes the equipment safer is the zero pressure feature. "The advantage to zeropressure conveyors is that they don't run continuously, so there's no motion if none is required," explains Bobick. Reduced motion, he says, means reduced chances for accidents. Zero pressure systems use photo eyes mounted in various places to sense the presence or absence of packages. This allows the systems to keep packages spaced out to avoid collisions.
Hytrol's zero pressure system also includes jam protection, which prevents back pressure in jammed conditions. "This often allows the equipment to clear jams without operator assistance," says Bonham, "and that certainly lessens the difficulty of clearing a jam if operator assistance is needed, making the operation safer."
Manufacturers also offer guards, covers and panels aimed at keeping end users from making contact with moving parts like chains, gears or "nip points." (A "nip point" is the point at which an element of the conveyor machinery moving in a line or rotating meets another element that is moving in a line in a manner that makes it possible to nip, pinch or entrap an object coming in contact with one of the two elements.) They'll also provide warning labels that graphically illustrate hazards associated with conveyors. Most manufacturers encourage their customers to display these labels in a prominent place.
Getting smart about safety
Yet warning labels cannot compensate for unsafe behavior. End users must do their part to keep employees safe. Too often, that doesn't happen. "Very few customers inquire about the equipment's safety features," says Waddle."Buyers just assume we meet 'OSHA requirements' and don't ask anything else."
In some cases, buyers even reject the most basic of safety features, says Waddle. "Many customers don't want emergency stops that turn off the entire system," he says. Without that feature, they cannot react to an emergency simply by hitting a button that shuts down the system. Instead, they have to figure out which emergency stop they need in the heat of the moment.
Schultz adds that very few users install warning lights or buzzers to let employees know when a conveyor is going to start up. "Probably 90 percent of conveyors don't have warnings to alert users about startup," he says.
What Schultz and others would like to drive home to end users is that investing in the many types of guarding systems is essential, as is ensuring they are installed and used properly. Users must also make sure the equipment meets the job requirements. "Only use a conveyor in an application that fits within its specific design parameter," says Bonham.
The bottom line is that while conveyor manufacturers must do their part to minimize potential hazards associated with conveyor operation, in the end, the onus of conveyor safety falls on the user. Until OSHA issues its own specific conveyor safety standards, Schultz says, "the responsibility will never really be pinned down. And safety information will never be passed around as it should be."
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.