With fuel prices on the rise and logistics costs under intense scrutiny, some shippers are rethinking how they get their orders from the proverbial point A to point B. Most notable, perhaps, is a trend that's bringing shipments that traditionally have moved by air back down to earth—or more accurately, down to sea level.
The idea that shippers would shift cargo from air to ocean transportation might seem surprising, given the difference in service speed. But a number of companies are finding that new, enhanced ocean shipping services—including time-definite services—can save them money while still meeting their delivery needs.
For evidence of this trend, you need only compare the respective growth rates for ocean shipping and air freight, says David Hoppin of the consulting firm MergeGlobal. Worldwide ocean import tonnage has grown faster than air import tonnage since 2004, he notes. And in Asia, ocean import tonnage has grown faster than air import tonnage since 2003.
Bill Villalon, vice president of global contract logistics and product development for APL Logistics, reports that over the last several years, ocean freight capacity has risen two to three times faster than air-freight capacity has. "That alone indicates some kind of modal shift," he says.
That shift hasn't gone unnoticed by the airlines. In an address to the International Air Transport Association (IATA) 2007 Cargo Symposium in Mexico, IATA Director General and CEO Giovanni Bisignani identified the loss of business to ocean shipping as one of three trends that the air-cargo industry should watch closely. "Ocean container shipping is becoming more competitive and taking business away," he said.
Bisignani reported that containerized ocean freight grew by 9.5 percent from 2000 to 2005, more than double the growth rate for air cargo. IATA believes that this trend will continue, he added. The group forecasts that air-freight volumes will grow by 5.3 percent annually until 2010, while ocean freight will increase by 7.2 percent per year. "New containerships are faster and cheaper to operate," Bisignani said, "and 2006 ocean container freight rates were 20 percent in real terms below 2000 levels. Air-freight rates were only 8 percent lower. And ocean freight capacity is growing at 12 percent a year, so we can expect more intense price competition."
The most obvious cause for this shift is rising fuel costs. As fuel prices soared, the traditional gap between ocean and air rates—quite pronounced to begin with—widened even further, says Villalon. That's when some companies that were shipping by air started to take a serious look at ocean. Fujitsu Computer Systems Corp., for example, is now shipping portions of its large orders by ocean instead of air—a move that has led to significant savings. (For more on Fujitsu's strategy, see "fast, furious, and flexible" on page 49.)
The pendulum swings
But fuel costs aren't the only factor behind the modal shift. Another appears to be the emergence of new, enhanced ocean services that are getting a warm reception from shippers eager for an alternative that's cheaper than air and faster than standard ocean service.
One such service is Matson Navigation Co.'s China-Long Beach Express program, in which Matson has teamed up with truckload specialist J.B. Hunt Transport Services to offer time-definite inland delivery of full containerload shipments from Shanghai and Ningbo, China, to the United States. Another is the OceanGuaranteed service launched last year by APL Logistics and lessthan-truckload carrier Con-way Freight. OceanGuaranteed provides day-definite, guaranteed service for less-than-containerload shipments from seven points in Asia to the United States. These shipments are the last ones loaded at the ports of origin in Hong Kong, China, Japan, South Korea, Singapore, and Taiwan, and they are the first unloaded when the vessels arrive at Los Angeles. The shipments then move via Con-way's timedefinite trucking service to their final destinations.
APL decided to offer time-definite services because it saw a market among shippers who were using air cargo more for reliability than for speed, Villalon says. "Customers told us, 'I could probably live with shipments arriving within 18 to 20 days, but there's nothing out there that can deliver in [exactly] 18 days. … If I need something date-certain and time-definite, I have to ship it by air, and then it gets there in five to six days, and I have to hold it for two weeks in storage,'" he says.
Time-definite ocean services are most likely to appeal to companies that import products like apparel, electronics, and toys that have a high unit value and a short shelf life. One such shipper is Urban Outfitters, a retailer of clothes, accessories, and housewares for the young urban crowd. The company is using the OceanGuaranteed service, particularly to move shipments headed for its Trenton, S.C., distribution center, which supports both its wholesale and its direct-to-consumer online businesses. The company tested the waters with Web-direct purchase orders for shoes last Christmas. Shoes were chosen for the pilot because they are bulky but relatively light, and the cost to ship them by air would have been prohibitive. The savings in both time and money were considerable: The shoes arrived at the DC from the Far East in 18 days instead of four weeks, at a quarter of the price of air freight. Urban Outfitters has since stepped up its use of OceanGuaranteed for other products. To date, it has used it for about 100 purchase orders.
But cost is only part of the story. Hoppin believes that the modal shift may be partly a matter of shippers' returning to a mode they temporarily abandoned a few years ago. "As the ocean industry recovered somewhat from the delays and congestion that emerged in 2004," he says, "many of the companies that had upgraded to air moved back down to ocean."
But one lesson shippers learned in 2004 could send the pendulum swinging back toward air. Shippers realized how vulnerable they were to supply chain disruptions, says Hoppin. As a result, some decided to become less "lean" and returned to the practice of holding safety stocks. The competitive pressures that caused companies to go lean still exist, however, and they could well decide to start cutting back on inventory. That will increase the risk of inventory emergencies, such as stock-outs—forcing shippers to use a premium mode of transport like air freight.
Specifically, the new global average robot density has reached a record 162 units per 10,000 employees in 2023, which is more than double the mark of 74 units measured seven years ago.
Broken into geographical regions, the European Union has a robot density of 219 units per 10,000 employees, an increase of 5.2%, with Germany, Sweden, Denmark and Slovenia in the global top ten. Next, North America’s robot density is 197 units per 10,000 employees – up 4.2%. And Asia has a robot density of 182 units per 10,000 persons employed in manufacturing - an increase of 7.6%. The economies of Korea, Singapore, mainland China and Japan are among the top ten most automated countries.
Broken into individual countries, the U.S. ranked in 10th place in 2023, with a robot density of 295 units. Higher up on the list, the top five are:
The Republic of Korea, with 1,012 robot units, showing a 5% increase on average each year since 2018 thanks to its strong electronics and automotive industries.
Singapore had 770 robot units, in part because it is a small country with a very low number of employees in the manufacturing industry, so it can reach a high robot density with a relatively small operational stock.
China took third place in 2023, surpassing Germany and Japan with a mark of 470 robot units as the nation has managed to double its robot density within four years.
Germany ranks fourth with 429 robot units for a 5% CAGR since 2018.
Japan is in fifth place with 419 robot units, showing growth of 7% on average each year from 2018 to 2023.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”