More companies are planning, building, and operating DCs with an eye toward environmental sustainability. It's not just good corporate citizenship; it's also good business.
Peter Bradley is an award-winning career journalist with more than three decades of experience in both newspapers and national business magazines. His credentials include seven years as the transportation and supply chain editor at Purchasing Magazine and six years as the chief editor of Logistics Management.
The solar energy generated by current technologies may not be the cheapest source of electricity available, but it still has a lot to recommend it. It's clean, it's renewable, and it doesn't require unsightly turbines. It also presents enormous opportunities for the distribution community. Distribution centers across the United States have hundreds of millions of square feet of roof, almost all of it flat. Install electricity-generating solar panels on even a portion of that space and you've converted those rooftops to power plants.
No one expects a widespread conversion among DCs to solar power anytime soon. Still, the vision of these facilities' generating some or all of their electricity needs—or perhaps more than they need—is not unrealistic now that the growing worldwide movement toward "sustainable development" has reached the distribution center.
What exactly is "sustainable development"? While there appears to be no single, widely accepted definition, the general idea is to build in a way that will do no harm to the planet or to future generations. Thus, the concept of sustainability incorporates not only environmental, or "green," considerations, but also looks at the long-term effects that development will have on local communities and on resource consumption.
To some, sustainability equates to environmentally conscious development, while to others it means a focus on long-term issues, says Christopher Park, a principal with Deloitte Consulting and a registered architect who focuses on sustainability. Deloitte itself uses the following standards to define sustainability: the project must reduce waste and promote recycling; minimize consumption of resources for products and services; emphasize the use of natural and organic materials; and reduce what the consultant calls the "net global impact footprint." Toward that end, Deloitte is exploring ways to develop zero net energy and zero net emissions buildings that can internally generate all necessary power.
Sustainability's influence extends beyond the buildings themselves. It's also becoming a factor in the site selection process, says Park. Along with the traditional considerations like an area's labor pool and access to transportation, he says, companies are beginning to look at factors like the availability of mass transit service, which could reduce employees' dependence on cars for commuting. They're also looking at access to energy grids and local alternative-energy requirements. (Nearly half the states have set standards specifying that electric utilities generate a certain amount of electricity from renewable sources.)
As for what's driving the movement, Park points to three recent trends. One is the rapid increase in regulatory and legislative initiatives affecting the environmental impact of development. Another is the emergence of environmentally friendly technologies that are not only cost-neutral but also drive cost efficiencies. The third is increased public awareness of green practices. "All else being equal," he says, "customers would rather buy a sustainable product."
Pepsi takes the LEED
One of the leaders in promoting sustainable development is the U.S. Green Building Council, a Washington, D.C.-based organization that encourages construction of buildings that are both environmentally responsible and good investments for developers and their customers. Its principal initiative is the Leadership in Energy and Environmental Design (LEED) Green Building Rating System.
LEED, established in 2000, offers certifications for developers and end users based on evaluations of buildings for sustainable sites, water efficiency, energy and atmosphere, materials and resources, and indoor environmental quality. The council says that more than 1 billion square feet of facility space in the United States has been built to or is being built to the program's standards. (Details about LEED are available at the council's Web site, www.usgbc.org.)
PepsiCo and several of its subsidiaries, including Frito-Lay, have earned LEED certifications. In 2005, a newly opened Frito- Lay distribution center in Rochester, N.Y., earned a Gold certification, the second-highest award. What does it take to earn that distinction? According to Frito-Lay, the award-winning DC featured responsible site development, environmentally responsible construction management and materials, renewable energy sources, recycling programs, water efficiency, atmosphere and air-quality measures, alternative transportation for employees, and a reduction of the building's "heat island" effect. (A heat island is a building or area that is usually warmer than surrounding areas because of heat retention. Think of an asphalt parking lot under the summer sun.)
PepsiCo has been able to duplicate the DC's success elsewhere. Earlier this year, the council recognized its Gatorade division with a Gold certification for its 950,000-square-foot manufacturing facility in Wytheville, Va.
Developers come clean
Similar to LEED but on a broader scale is the Global Reporting Initiative (GRI), an Amsterdam-based program that is sponsored by the United Nations Environmental Program. GRI is a network of business, labor, and other groups that encourages organizations to report their economic, environmental, and social performance. Although GRI's sustainability reporting framework encompasses many types of business scenarios, companies can apply that standard to their distribution centers.
That's exactly what ProLogis did earlier this year when it issued its first annual sustainability report based on the GRI guidelines. In that report, the company, which is one of the world's largest developers of distribution and logistics properties, set targets for the next four years that include use of 20 percent recycled construction materials at all new DCs; diversion of 75 percent of construction debris from disposal in landfills or incinerators; a 50-percent reduction in the use of potable water in landscape irrigation at all new developments; installation of renewable energy sources with combined generation capacity of 25 million kilowatt hours per year; and achievement of "carbon-neutral" business operations through a combination of reductions and offset purchases (the process of balancing carbon dioxide emissions by buying a product or service that saves the equivalent amount of CO2).
On the design side, the company plans to emphasize the use of skylights and other types of windows that introduce more daylight into DCs. It also plans to take advantage of modern fluorescent lighting technologies that can reduce electricity usage by 35 to 70 percent compared to conventional lighting methods. Designs for new buildings call for greater use of "gray water," or retained rainwater, for landscape irrigation. And wherever possible, white roofing materials and white parking lot paving will reduce a facility's "heat island" effect.
ProLogis is also testing solar and wind energy technologies, with notable success. Solar projects in Europe generate enough electricity that the company sells some back into the power grid, says Jack Rizzo, a ProLogis managing director who's responsible for DC design and construction. A pilot wind-energy project at a building in Osaka, Japan, generates enough electricity to light the facility's common areas.
Carrots and sticks
Incorporating principles of sustainability into distribution centers carries a cost, however. "The challenge we have is that the cost of a DC is so much lower than malls and other developments that a dollar a square foot to us is a big deal," Rizzo says. "We have to be cognizant of that in selecting design elements."
Rizzo reports that initial construction costs for green DCs run 5 to 7 percent higher than those for traditional designs. To ensure that environmentally responsible elements provide a reasonable return on investment, his company focuses on design elements and components that pay for themselves in three to five years.
Though green building techniques may be more costly than traditional construction, companies may not have much choice in the future. "I think we will have federal mandates to reduce carbon footprints," says Rizzo, who adds that he expects to see similar initiatives at the state and local levels. At the same time, he believes that governments will offer more incentives for generating renewable energy from wind, hydro, and the sun within the next two to five years. According to Park, however, it's not yet clear whether federal, state, and local rules will lean more toward incentives or penalties to assure compliance.
Incentives can, in fact, make or break a project. Rizzo notes that solar projects work in Europe because of government incentives that, for example, pay a premium for renewable energy sold into the power grid. Such projects have been less successful in this country, he adds. "The only place solar works in the United States is a state like California, which offers rebates and tax incentives."
Even businesses that are fully committed to sustainable development have to balance short- and long-term cost considerations. The big question, Park says, is "Do I invest more now and pay a premium for construction for a lower lifecycle cost?" He reports that he is seeing fundamental changes in the way companies are making decisions about whether to retrofit or build new. "What is new about the analysis is that it is incorporating energy, water, and waste into what was a financial decision before," he observes. "We are seeing decisions that are a little more costly but are resulting in substantial reductions in energy and other footprints."
That's an indication that companies are realizing that sustainable development isn't just good public relations; it's also good business. Take risk management, for example. Companies today have to factor risk management into their site decisions, accounting for potential environmental changes that could have a negative impact on their business. Ensuring the availability of renewable energy and clean water is an important part of reducing that risk.
Government authorities, moreover, tend to look more favorably on sustainable projects. In Europe, for instance, developments that do not include renewable energy in their design face more hurdles in the approval process than their greener counterparts do, Rizzo notes.
As for what lies ahead, Rizzo says he's confident that the sustainable development movement will continue to gather momentum. ProLogis's clients are already starting to judge facilities based on sustainability goals, he says. And their interest in "green" features isn't limited to high-profile locations like corporate headquarters and retail outlets, he adds. "We are … now seeing companies request warehouses that are LEED certified."
That changing landscape is forcing companies to adapt or replace their traditional approaches to product design and production. Specifically, many are changing the way they run factories by optimizing supply chains, increasing sustainability, and integrating after-sales services into their business models.
“North American manufacturers have embraced the factory of the future. Working with service providers, many companies are using AI and the cloud to make production systems more efficient and resilient,” Bob Krohn, partner at ISG, said in the “2024 ISG Provider Lens Manufacturing Industry Services and Solutions report for North America.”
To get there, companies in the region are aggressively investing in digital technologies, especially AI and ML, for product design and production, ISG says. Under pressure to bring new products to market faster, manufacturers are using AI-enabled tools for more efficient design and rapid prototyping. And generative AI platforms are already in use at some companies, streamlining product design and engineering.
At the same time, North American manufacturers are seeking to increase both revenue and customer satisfaction by introducing services alongside or instead of traditional products, the report says. That includes implementing business models that may include offering subscription, pay-per-use, and asset-as-a-service options. And they hope to extend product life cycles through an increasing focus on after-sales servicing, repairs. and condition monitoring.
Additional benefits of manufacturers’ increased focus on tech include better handling of cybersecurity threats and data privacy regulations. It also helps build improved resilience to cope with supply chain disruptions by adopting cloud-based supply chain management, advanced analytics, real-time IoT tracking, and AI-enabled optimization.
“The changes of the past several years have spurred manufacturers into action,” Jan Erik Aase, partner and global leader, ISG Provider Lens Research, said in a release. “Digital transformation and a culture of continuous improvement can position them for long-term success.”
Women are significantly underrepresented in the global transport sector workforce, comprising only 12% of transportation and storage workers worldwide as they face hurdles such as unfavorable workplace policies and significant gender gaps in operational, technical and leadership roles, a study from the World Bank Group shows.
This underrepresentation limits diverse perspectives in service design and decision-making, negatively affects businesses and undermines economic growth, according to the report, “Addressing Barriers to Women’s Participation in Transport.” The paper—which covers global trends and provides in-depth analysis of the women’s role in the transport sector in Europe and Central Asia (ECA) and Middle East and North Africa (MENA)—was prepared jointly by the World Bank Group, the Asian Development Bank (ADB), the German Agency for International Cooperation (GIZ), the European Investment Bank (EIB), and the International Transport Forum (ITF).
The slim proportion of women in the sector comes at a cost, since increasing female participation and leadership can drive innovation, enhance team performance, and improve service delivery for diverse users, while boosting GDP and addressing critical labor shortages, researchers said.
To drive solutions, the researchers today unveiled the Women in Transport (WiT) Network, which is designed to bring together transport stakeholders dedicated to empowering women across all facets and levels of the transport sector, and to serve as a forum for networking, recruitment, information exchange, training, and mentorship opportunities for women.
Initially, the WiT network will cover only the Europe and Central Asia and the Middle East and North Africa regions, but it is expected to gradually expand into a global initiative.
“When transport services are inclusive, economies thrive. Yet, as this joint report and our work at the EIB reveal, few transport companies fully leverage policies to better attract, retain and promote women,” Laura Piovesan, the European Investment Bank (EIB)’s Director General of the Projects Directorate, said in a release. “The Women in Transport Network enables us to unite efforts and scale impactful solutions - benefiting women, employers, communities and the climate.”
Oh, you work in logistics, too? Then you’ve probably met my friends Truedi, Lumi, and Roger.
No, you haven’t swapped business cards with those guys or eaten appetizers together at a trade-show social hour. But the chances are good that you’ve had conversations with them. That’s because they’re the online chatbots “employed” by three companies operating in the supply chain arena—TrueCommerce,Blue Yonder, and Truckstop. And there’s more where they came from. A number of other logistics-focused companies—like ChargePoint,Packsize,FedEx, and Inspectorio—have also jumped in the game.
While chatbots are actually highly technical applications, most of us know them as the small text boxes that pop up whenever you visit a company’s home page, eagerly asking questions like:
“I’m Truedi, the virtual assistant for TrueCommerce. Can I help you find what you need?”
“Hey! Want to connect with a rep from our team now?”
“Hi there. Can I ask you a quick question?”
Chatbots have proved particularly popular among retailers—an October survey by artificial intelligence (AI) specialist NLX found that a full 92% of U.S. merchants planned to have generative AI (GenAI) chatbots in place for the holiday shopping season. The companies said they planned to use those bots for both consumer-facing applications—like conversation-based product recommendations and customer service automation—and for employee-facing applications like automating business processes in buying and merchandising.
But how smart are these chatbots really? It varies. At the high end of the scale, there’s “Rufus,” Amazon’s GenAI-powered shopping assistant. Amazon says millions of consumers have used Rufus over the past year, asking it questions either by typing or speaking. The tool then searches Amazon’s product listings, customer reviews, and community Q&A forums to come up with answers. The bot can also compare different products, make product recommendations based on the weather where a consumer lives, and provide info on the latest fashion trends, according to the retailer.
Another top-shelf chatbot is “Manhattan Active Maven,” a GenAI-powered tool from supply chain software developer Manhattan Associates that was recently adopted by the Army and Air Force Exchange Service. The Exchange Service, which is the 54th-largest retailer in the U.S., is using Maven to answer inquiries from customers—largely U.S. soldiers, airmen, and their families—including requests for information related to order status, order changes, shipping, and returns.
However, not all chatbots are that sophisticated, and not all are equipped with AI, according to IBM. The earliest generation—known as “FAQ chatbots”—are only clever enough to recognize certain keywords in a list of known questions and then respond with preprogrammed answers. In contrast, modern chatbots increasingly use conversational AI techniques such as natural language processing to “understand” users’ questions, IBM said. It added that the next generation of chatbots with GenAI capabilities will be able to grasp and respond to increasingly complex queries and even adapt to a user’s style of conversation.
Given their wide range of capabilities, it’s not always easy to know just how “smart” the chatbot you’re talking to is. But come to think of it, maybe that’s also true of the live workers we come in contact with each day. Depending on who picks up the phone, you might find yourself speaking with an intern who’s still learning the ropes or a seasoned professional who can handle most any challenge. Either way, the best way to interact with our new chatbot colleagues is probably to take the same approach you would with their human counterparts: Start out simple, and be respectful; you never know what you’ll learn.
With the hourglass dwindling before steep tariffs threatened by the new Trump Administration will impose new taxes on U.S. companies importing goods from abroad, organizations need to deploy strategies to handle those spiraling costs.
American companies with far-flung supply chains have been hanging for weeks in a “wait-and-see” situation to learn if they will have to pay increased fees to U.S. Customs and Border Enforcement agents for every container they import from certain nations. After paying those levies, companies face the stark choice of either cutting their own profit margins or passing the increased cost on to U.S. consumers in the form of higher prices.
The impact could be particularly harsh for American manufacturers, according to Kerrie Jordan, Group Vice President, Product Management at supply chain software vendor Epicor. “If higher tariffs go into effect, imported goods will cost more,” Jordan said in a statement. “Companies must assess the impact of higher prices and create resilient strategies to absorb, offset, or reduce the impact of higher costs. For companies that import foreign goods, they will have to find alternatives or pay the tariffs and somehow offset the cost to the business. This can take the form of building up inventory before tariffs go into effect or finding an equivalent domestic alternative if they don’t want to pay the tariff.”
Tariffs could be particularly painful for U.S. manufacturers that import raw materials—such as steel, aluminum, or rare earth minerals—since the impact would have a domino effect throughout their operations, according to a statement from Matt Lekstutis, Director at consulting firm Efficio. “Based on the industry, there could be a large detrimental impact on a company's operations. If there is an increase in raw materials or a delay in those shipments, as being the first step in materials / supply chain process, there is the possibility of a ripple down effect into the rest of the supply chain operations,” Lekstutis said.
New tariffs could also hurt consumer packaged goods (CPG) retailers, which are already being hit by the mere threat of tariffs in the form of inventory fluctuations seen as companies have rushed many imports into the country before the new administration began, according to a report from Iowa-based third party logistics provider (3PL) JT Logistics. That jump in imported goods has quickly led to escalating demands for expanded warehousing, since CPG companies need a place to store all that material, Jamie Cord, president and CEO of JT Logistics, said in a release
Immediate strategies to cope with that disruption include adopting strategies that prioritize agility, including capacity planning and risk diversification by leveraging multiple fulfillment partners, and strategic inventory positioning across regional warehouses to bypass bottlenecks caused by trade restrictions, JT Logistics said. And long-term resilience recommendations include scenario-based planning, expanded supplier networks, inventory buffering, multimodal transportation solutions, and investment in automation and AI for insights and smarter operations, the firm said.
“Navigating the complexities of tariff-driven disruptions requires forward-thinking strategies,” Cord said. “By leveraging predictive modeling, diversifying warehouse networks, and strategically positioning inventory, JT Logistics is empowering CPG brands to remain adaptive, minimize risks, and remain competitive in the current dynamic market."
With so many variables at play, no company can predict the final impact of the potential Trump tariffs, so American companies should start planning for all potential outcomes at once, according to a statement from Nari Viswanathan, senior director of supply chain strategy at Coupa Software. Faced with layers of disruption—with the possible tariffs coming on top of pre-existing geopolitical conflicts and security risks—logistics hubs and businesses must prepare for any what-if scenario. In fact, the strongest companies will have scenarios planned as far out as the next three to five years, Viswanathan said.
Grocery shoppers at select IGA, Price Less, and Food Giant stores will soon be able to use an upgraded in-store digital commerce experience, since store chain operator Houchens Food Group said it would deploy technology from eGrowcery, provider of a retail food industry white-label digital commerce platform.
Kentucky-based Houchens Food Group, which owns and operates more than 400 grocery, convenience, hardware/DIY, and foodservice locations in 15 states, said the move would empower retailers to rethink how and when to engage their shoppers best.
“At HFG we are focused on technology vendors that allow for highly targeted and personalized customer experiences, data-driven decision making, and e-commerce capabilities that do not interrupt day to day customer service at store level. We are thrilled to partner with eGrowcery to assist us in targeting the right audience with the right message at the right time,” Craig Knies, Chief Marketing Officer of Houchens Food Group, said in a release.
Michigan-based eGrowcery, which operates both in the United States and abroad, says it gives retail groups like Houchens Food Group the ability to provide a white-label e-commerce platform to the retailers it supplies, and integrate the program into the company’s overall technology offering. “Houchens Food Group is a great example of an organization that is working hard to simultaneously enhance its technology offering, engage shoppers through more channels and alleviate some of the administrative burden for its staff,” Patrick Hughes, CEO of eGrowcery, said.